what and why of process excellence models adaptive processes consulting

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What and why of process excellence models

Adaptive Processes Consulting Experience World Class Processes!

www.AdaptiveProcesses.comAn ISO 9001:2008 Certified Company

(c) Adaptive Processes Experience World Class Processes!

http://www.adaptiveprocesses.com/

2

Every morning…Every day morning, when a deer wakes up, it knows it must run faster than the fastest lion or it will be killed.Every morning, a lion wakes up, it knows that it must outrun the slowest deer or it will starve to death.It doesn't matter whether you are a lion or a deer;When the sun comes up, you'd better be running.


3Experience World Class Processes!

Quotable quotes…..• Learning is not compulsory. Neither

is survival .- Edward Deming• I do not know much about Quality,

but I am sure of one thing, if Quality is good, Customers come back, else products come back. – Margaret Thatcher

• Quality is never an accident: it is always the result of high intention, sincere effort, intelligent direction and skillful execution. It represents the wise choice of many alternatives. -William A Foster

• Losing market share, losing confidence of customers, or going out of business are not punishments of God – they are usually the results of an inability to change and improve the way things get done.

(c) Adaptive Processes


Business Scenario

Competitive than ever before

Innovations at break neck speed

Demand for high Quality personnel increasing day by day

Shorter time to market

Success lies in being an “And” company rather than “Or” company


Imperatives for Business Success

Consistently meet customer requirements

Improve productivity

Be innovative

BusinessSuccess

5

Be aware and alertAdhere to

security standards and policies

Protect business

Experience World Class Processes!(c) Adaptive Processes

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4 Pillars of business


People

Partners

Technology

Process

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What and why of processes?• Series of activities done in a coordinated

manner to achieve desired results

Deliver quality

consistentlyImprove

productivity

Reduce risks of project/ process failure


Why focus on systems? Ensure better, quicker

output Assure work will be

completed in time with desired quality and estimated cost / within budget

Reduce rework and improve productivity

Increase organizational knowledge base

Reduce person dependencies

Reduce variance Work smarter than

work harder

8Experience World Class Processes!(c) Adaptive Processes

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Demystifying processes Processes are rigid Correct process design will

ensure good fit to our projects It’s an overhead It is an insurance against project

tragedies! Processes slow down work The fastest way to reach

destination may not be the safest one!

Processes stifle creativity Continuous improvement is one

key requirement for most models! It adds documentation Processes can be simple yet

effective with minimal documentation


Underlying premise of process improvement

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“Quality of a product or service is largely determined by the quality of the process that is

used to develop and maintain it.”


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Do

Check

Act

Plan

Modern systems thinking Prevention is better than

cure Quality is built in, not

inspected in Systems view – 80% of

your problems are because of the system, not people

Plan – Do – Check – Act Principle for continual improvement


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Standards and standards…..


27001 20000

1400118001

PCMM

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Changing over time• ISO 9001 – 1994, 2000, 2008• BS 15000 - ISO 20000 – 2005,

2011• CMM to CMMI – v1.0, 1.1,

1.2, now 1.3• BS 7799 – ISO 17799 – ISO

27001• ITIL – V2 then V3


Standards are order of the day• Competitive advantage in

market place• Streamline their processes to

achieve better Quality and Productivity

• Customer requirements• Legal requirements• Address attrition issues• Each standard brings in

specific focus area for improvement


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Challenges

So many audits?

People recruited seem to have lesser experience day by day

So many standards!!! They are changing

Our systems are changing slower than our business needs

How can we continually improve our delivery capability?

So little time?


16

Challenges faced by organizations Too many requirements

More than 2000 requirements 80+ processes 50 + policies 60+ data requirements 20+ trainings Numerous audits and

assessments for projects. Large effort needed in

upkeep of the management system


17

Challenges faced by organizations Confusion of terminology

“Document Control” in ISO 9001 becomes “Configuration Management” in CMMI,

“Corrective and Preventive Actions” in ISO 9001 becomes ‘Causal Analysis and Resolution” in CMMI.

Service continuity vs. Business Continuity

Projects face ever increasing demands on schedule, quality, productivity, staffing and attrition


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Causes behind the challenges Many organizations think

that the framework is their system

Available frameworks are inputs to organization’s system development – they themselves should not be used the organization’s system

Many disconnected initiatives

Each model implementation is a separate initiative

Difficulty in integrating multiple models /standards into one improvement program


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Causes behind the challenges Viewing organizational

processes from standard’s perspective

23 Processes for 23 Process Areas of CMMI

Change management process – one for CMMI and one for ISO 27001

Lack of comprehensive integrated data management system

Excessive emphasis on documenting and assessing processes

Bookish view of process implementation Experience World Class Processes!(c) Adaptive Processes

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Adaptive’s system development approach


Clients Existing System

Clients Project Management Experiences

Clients QMSAdaptive experiences

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Adaptive’s system development approach The system shall be as

simple as possible System shall be designed in

layered architecture Maximum possible re-use of

existing documentation and practices

Usage of terms as practiced in the organization

Systems shall be made role-specific


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Adaptive – World’s leading multi-model implementation partnerFirst company in the world to develop a management system and management system deployment system (GRCPerfect) catering to needs of following standards

ISO 9001CMMIISO 27001Balanced Score CardPCMMBS 25999HIPAAAgile (In progress)ISO 20000 and ITIL (In progress)


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Adaptive – World’s leading multi-model implementation partner 10 Multiple multi-model implementation

experienceClient Models ImplementedInfinite Computers

ISO 9001, ISO 27001, CMMI, Agile

Accel Frontline ISO 27001 and ISO 20000 certification

Cross-domain ISO 27001, BCMS and HIPAAClutch Group ISO 9001 and ISO 27001 certificationNess Technologies

ISO 9001, ISO 27001, Agile

Ascendum CMMI and ISO 9001MACH ITIL, ISO 9001, Six SigmaVirtual Logic ISO 9001 and ISO 27001 Proteans ISO 9001 and ISO 27001


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Practical approach to solve a business need - All our senior consultants come with significant software development experience

Adaptive has is a software development unit of its own.

Integrated Quality, Security, HR Management System

eLearnings on ISO, CMMI, IIBA frameworks

Adaptive – World’s leading multi-model implementation partner


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Introduction to Popular IT Standards / Frameworks /

Best Practices


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What and Why of ISO 9001



ISO 9001 Standard• World’s most widely adopted

standard • Specifies requirements for a

quality management system • Organization that need to

demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements



Purpose and Applicability of ISO 9001• Aims to enhance customer

satisfaction through effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

• All requirements of the standard are generic and are intended to be applicable to all organizations, regardless of type, size, product or service provided.(c) Adaptive Processes


ISO 9001 process approachContinual Improvement of the Quality

Management System

Resource Management

Measurement, Analysis,

Improvement

Custom

er Requirem

ents

Management Responsibility

Product Realization Product

InputsOutputs

Custom

er Satisfaction


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Benefits and limitations of ISO 9001• Benefits

– World wide acceptance– Moderate implementation difficulty – Moderate cost of assessment –

Approx. 4K USD– Moderate cost – Approx 6K USD– Annual periodic audits– Most other ISO frameworks share

some similarity with ISO 9001– Approx. time frame – 6 to 8 months

• Limitations– Does not carry significant marketing

muscle as a large # of companies are already certified

– Quality of external audits are a suspect Experience World Class Processes!(c) Adaptive Processes

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Organizations are constantly under threat

Utility Failure Intruder Fire & Smoke

Earth Quake Flood Internet cable cut


Disasters can cripple business

Lightning Heat and Humidity EM Radiation

Loss of transport / Traffic Jam

Terrorist Attack Pandemic


So the implications are…• Business continuity and

information security are essential to maintain competitive edge, cash-flow, profitability, legal compliance and commercial image

• It is extremely critical for organizations to identify, assess and take preventive / corrective measures for risks that it faces

• It is legally required to protect information that customers provide it

34(c) Adaptive Processes Experience World Class Processes!

ISO 27001• Specifies requirements for a

Information Security Management Systems (ISMS)

• Organization that need to demonstrate its ability to protect customer data, continue business under adverse conditions and meet applicable regulatory requirements

• World’s most widely adopted information security standard


ISMS process approach

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Implement and operate ISMS

Maintain and Improve ISMS

Establish ISMS

Monitor and review the ISMS

Interested Parties

Interested Parties

Information Security Requirements and expectations

Managed information Security


Benefits of ISO 27001 are• Protection of information

assets• Better preparedness to face

disasters• Better legal Compliance• Better utilization of IT

assets• Safer work place• Aware workforce• Provides for a market

differentiator• Reduced insurance cost• Better employer branding


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Benefits and Limitations of ISO 27001• Benefits

– Widely adopted and accepted– Moderate to high

implementation difficulty – Low cost of assessment –

Approx. 5K USD– Moderate cost – Approx. 8K

USD– Annual periodic audits– Approx. time frame – 8 to 10

months• Limitations

– May require investment IT infrastructure


Key Aspects Of ISO 27001• Organizational security policy

– To provide management direction and support for information security

– Helps compliance with legislative & contractual requirements

• Organizational security infrastructure– Security steering committee –

representatives from each function

– Approval for any new information processing facility

– Security with respect to outsourcing contracts / third party access


Key Aspect of ISO 27001 – Cont. 2• Asset classification and

control– Accountability for assets – Inventory of assets– Information classification,

handling• Personnel security

– Recruitment– Non-disclosure– User training– Reporting security incidents– Disciplinary process


Key Aspect of ISO 27001 – Cont. 3• Physical and environmental

security– Physical entry controls – Securing offices, rooms and

facilities – Precautions to be taken while

working in secure areas– Equipment sitting and

protection – Protecting power, cabling – Equipment maintenance– Off-site equipment protection– Clear desk and screen policy


Key Aspect of ISO 27001 – Cont. 4• Communications and

operations management – Documented operating

procedures – Production operational

change control – Incident management

procedures – Separation of development

and production environment

– System planning and acceptance

– Capacity planning – Virus protection and Back-

up– Email security– Protection of company

web-site42(c) Adaptive Processes Experience World Class Processes!

Key Aspect of ISO 27001 – Cont. 5• Access control

– Password policy and management

– Monitoring system access

– Remote connectivity– Mobile working

• Systems development and maintenance – Security requirements

analysis and specification

– Data encryption– Control of production

environment


Key Aspect of ISO 27001 – Cont. 6• Business continuity

– Identify and evaluate risks– Develop continuity

measures– Testing, maintaining and

re-assessing business continuity plans

• Compliance– Compliance with legal

requirements – Identification of applicable

legislation – Intellectual property rights – Safeguarding of

organizational records – Data protection and privacy

of personal information 44(c) Adaptive Processes Experience World Class Processes!

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Business scenarioIT is becoming critical to business operations and growth

Need for alignment of IT to business

Better accountability of IT investments

Demand for IT personnel increasing day by dayCompanies serving IT services need independent assessment of their capabilities

Experience World Class Processes!

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Benefits of ITSM Implementation• Provides confidence to

clients on organization’s ability to provide high quality IT services

• Structured change management

• Helps in being prepared for disasters

• Secures companies information assets

• Better management of incidents

• Provides for a market differentiator Experience World Class Processes!(c) Adaptive Processes

ISO 20000-1 Processes


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Benefits and Limitations of ISO 20000• Benefits

– Specifically developed for IT Service management system

– Medium Implementation difficulty

– Moderate cost of assessment – Approx. 5K USD

– Moderate cost – Approx. 10 K USD

– Annual periodic audits– Large overlap with ISO 27K,

ITIL and ISO 9K– Approximate is 6 – 8 months.

• Limitations– May require investment IT

infrastructure Experience World Class Processes!(c) Adaptive Processes

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What and Why of ITIL


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About ITIL


• Framework developed for IT Service management

• Has been hugely popular

• Very high adoption rate

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Benefits of ITIL Implementation• Provides confidence to

clients on organization’s ability to provide high quality IT services

• Structured change management

• Helps in being prepared for disasters

• Secures companies information assets

• Better management of incidents

• Provides for a market differentiator Experience World Class Processes!(c) Adaptive Processes

ITIL Processes


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Benefits and Limitations of ITIL• Benefits

– Extremely popular in ITSM community

– Specifically developed for IT Service management system


– Higher cost – Approx. 15 K USD

– Large overlap with ISO 20K and ISO 27K

– Approximately 6 to 8 months• Limitations

– No organizational assessment scheme available

– May require investment IT infrastructure


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What and Why of CMMI for Development


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What is a CMM?• Capability Maturity

Model– A reference model of

mature practices in a specified discipline, used to assess a group’s capability to perform that discipline

• CMMs differ by– Discipline (software,

systems, acquisition, etc.)– Structure (staged versus

continuous)– How Maturity is Defined

(process improvement path)

– How Capability is Defined (institutionalization)


Maturity Levels

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1

2

3

4

5

Process unpredictable, poorly controlled, and reactive

Process characterized for projects and is often reactive

Process characterized for the organization and is proactive

Process measuredand controlled

Focus on continuous process improvement

Optimizing

QuantitativelyManaged

Defined

Initial

Managed

Optimizing

Defined


Improvements from CMMI

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Productivity(increase)Time to market(reduction)

Post-releasedefect reports(reduction)

Savings vs. cost of software

process improvement (median) 5:1

Perc

enta

ge I

mpr

ovem

ent

Annual Medians

35%

19%

39%

05

10152025303540


Benefits of CMMI Implementation• Decreased Costs

– Siemens reduced cost of quality from over 45 % to under 30% over a three-year period.

– TCS saved $4.6 million in SW development

– General Dynamics reduced maintenance staff costs by 64% while doubling the size of the organization.

• Improved On-Time Delivery– GM improved the percent of

milestones met from 50% to 85%.– Raytheon North Texas improved

schedule by 8% with a 50% decrease in variation.

– JPMC reduced average slippage of project delivery dates by 70-80%.

Experience World Class Processes! 59

Source: www.sei.cmu.edu/cmmi/why/benefits/(c) Adaptive Processes

Benefits of CMMI Implementation• Improved Productivity

– IBM Australia improved account productivity over 20%.

– SAIC Systems doubled its productivity.

– Warner Robins reduced effort to deliver test programs sets by 25%.

• Improved Quality– Siemens Information Systems Ltd.

reduced defect density an average of 71% in three technical areas.

– IBM Australia Application Management Services closed 95% of problems within the customer-specified time frame.

– Tufts Associated Health Plans decreased software defects identified in testing 25%.

Experience World Class Processes! 60(c) Adaptive Processes

Benefits of CMMI Implementation• Improved Customer

Satisfaction– Lockheed Martin increased their

award fees by 55%.– Siemens increased their customer

satisfaction index an average of 42% in three technical areas.

– Northrop Grumman IT received more than 98% of possible customer award fees.

• Impressive Return on Investment– Accenture experienced 5 to 1 ROI

for quality activities.– Siemens experienced 2 to 1 ROI

over 3 years.– Reuters experienced over 3 to 1

ROI from reducing post-release defects.


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Benefits and Limitations of CMMI for Dev• Benefits

– Specific model developed for Software development

– Widely accepted– Carries better recognition than

ISO standards– Needed for doing business with

US defense and Govt. organizations

• Limitations– Higher implementation

difficulty – Implementation time frame –

Approx 10 to 12 months– High cost – Approx. 12K USD– High cost of assessment –

Approx. 16 to 18K USD– Assessment once in 3 yearsExperience World Class Processes!(c) Adaptive Processes

Key Expectations from CMMI


Process Area Data Expectations

Project Planning Schedule

Project Monitoring and Control Executive Dash Board + Reports

Configuration Management CM Plan

Process and Product Quality Assurance

Audit Management

Measurement and Analysis Schedule, Defect, Risk

Supplier Management Vendor Master & Evaluation

Requirements Management Change Request Management


Key Expectations from CMMI


Process Area CMMI ExpectationsRequirements Development Product Backlog, Traceability

MatrixTechnical Solution Design documentsProduct Integration Integration testingVerification Review, Test Case ManagementValidation Test Case ManagementDecision analysis and resolution

DAR guidelines and evidences

Integrated Project Mgmt Minutes of Meeting, Action item Tracking

Risk Management Org Risk Master + Project Risk tracking

Organizational Training Training Planning and Execution

Organizational Process Definition

Well defined QMS

Organizational Process Focus SEPG group in place


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What and Why of CMMI for Services


66

What is a CMMI for Services?• Newest model from

Software Engineering Institute

• Developed for services industry

• Very suitable for IT services organization

• Has integrated good practices from ITIL, CMMI for Development, ISO 20000


CMMI for Services


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Benefits and Limitations of CMMI for Services• Benefits

– Specific model developed for Software services

– Good mix of CMMI for Dev, ISO 20000 and ITIL

– Carries better recognition than ISO standards

– Needed for doing business with US defense and Govt. organizations

• Limitations– New model – not widely adopted as

of now– Higher implementation difficulty – Implementation time frame –

Approx 10 to 12 months– Higher cost – Approx. 12K USD– High cost of assessment – Approx.

16 to 18K USD– Assessment only once in 3 years


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What and Why of PMP


70

About PMP


• Project Management Professional

• Framework developed for project management

• Developed by Project Management Institute (PMI), USA

• Has been hugely popular• Very high adoption rate

71

Benefits of PMP Implementation• Provides confidence to

clients on organization’s ability to provide high quality project management capabilities

• Provides for a market differentiator


PMP Knowledge Areas


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Benefits and Limitations of PMP• Benefits

– Extremely popular in project management community

– Specifically developed for project management


– Approximately 6 to 8 months• Limitations

– No organizational assessment scheme available


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What and Why of BABoK


75

About BABoK


• BABoK – Business Analysis Body of Knowledge

• Framework developed for business analysis activity

• Developed by International Institute of Business Analysis, Canada

• Getting hugely popular• Very high adoption rate• Has 7 knowledge areas• Extensive coverage of

business analysis tools

76

Benefits of BABoK Implementation• Provides confidence to

clients on organization’s ability to carry out business analysis activities

• Requirements management is the most crucial phase in a SW project’s life-cycle

• Structured requirements management process

• Provides for a market differentiator

• Has certification schemes


BABoK Knowledge Areas


78

Benefits and Limitations of BABoK• Benefits

– Extremely popular in BA community

– Specifically developed for business analysis activities


– Approximately 3 to 4 months to implement

• Limitations– No organizational assessment

scheme available


79

What and Why of Agile



Experiences with SW development• Nearly two-thirds of

projects significantly overrun their cost estimates (Lederer 1992)

• 64% of the features included in products are rarely or never used (Standish 2002)

• The average project exceeds its schedule by 100% (Standish 2001)

Poor QualityLate Delivery

High Cost



• Document driven• Hand-offs between stove-piped groups• Manage scope creep, resist new requirements• Late changes = high cost• Poor predictability, especially stabilization

Current software development practices

System Requirements

Analysis

Requirements Analysis

Preliminary Design

Detailed Design

Code and Unit Testing

Integration & Acceptance

Testing

Installation and Turnover

Operation and Maintenance

The Waterfall Chart

W.W. Royce, 1970



Basic assumptions in waterfall model• Business environment is fairly stable• Low rate of technological innovation• Customers will be in a position to elaborate

all requirements up-front

None of the above assumptions are valid any more

There must be a better way….



• Traditional software development approaches assume that requirements are known and locked prior to design and development– Controlling change is desirable– Defined or controlled process

• Agile has emerged in environments where this was not possible or appropriate– Change is encouraged– Empirical process

Agile emerges



An umbrella term that describes SW development methodologies that share some/all of the following

characteristics

The Agile Manifesto



Cross-functional teams that include the customer (or their proxy), development, test, and others

Incremental delivery of production quality capabilities at regular intervals

Test-driven development that puts quality first Automated and unattended build, test, and reporting that

runs at least every night

The Agile Way!

New applications

Improved applications

Fixed applications

Retired applications

New applicationrequests

Enhancementrequests

Issues

Defects

Stra

tegi

cTa

ctic

al

Plan, Do, Inspect, Adapt


86

Scrum


87

Benefits and Limitations of Agile• Benefits

– Specific model developed for Software development

– Widely accepted– Light-weight processes– Implementation time-frame

– Approx 6 months– fee – Approx. 8K USD

• Limitations– No formal assessment

scheme available– Scaling up is an issue– Not designed for on-site –

off-shore development approach


CMMI Agile synergy


Your CMMprocesses are heavier than my agile processes

CMM is the best model for an organizational process improvement

Can’t we merge both CMMI and Agile?

Adaptive can help you define a system which takes

benefits from both CMMI and Agile! (c) Adaptive Processes

89

What and Why of Six Sigma



Why do we need improvements?• Because Customers

want more for less INR, $, RM, SGD

• Because people who do the work want more INR, $, RM, SGD for less work

• Because our competitors are trying to overtake us

• Because we want to overtake our competitors



Six Sigma - A proven improvement methodology

Problem/ Improvement

Need (Y)

X1 X2 X3 X4 X5 X6

Basic Analytical Tools

X1 X4 X6

Statistical ToolsX1 X4

Y = F (X); Focus on the Causes; Respond to the Effect



DMAIC - Improving an existing Process

DefineMeasure

Step 1: Scoping the problemDefining the Problem StatementForming the team CharterProviding focus to the issue

AnalyzeImprove

Step2: Identifying causesData based Analysis to identify causesIdentifying the key root causeDeveloping appropriate solution

ControlStep3: Institutionalizing SolutionSetting up Process Management PlansDeveloping Response MechanismsRolling out the solution


93

Benefits and Limitations of Six Sigma• Benefits

– Proven technique for process improvement

– Can be used a companion method for CMMI

– Widely accepted– Implementation time-frame

– Approx 6 months– fee – Approx. 4 Lakhs


scheme available



What and Why of Balanced Score Card


95

Balancing Measures: The Concept• Introduced in 1992

by Kaplan and Norton

• Two key components– A balanced set of

measures– Financial and Non-

financial– Lagging and Leading

Measures– A set of strategically

focused business perspectives


96

Balancing Measures: The Frameworks• The Balanced Scorecard• The “Critical Few” Set

of Measures• Performance

Dashboards• Malcolm Baldrige

National Quality Award Criteria


97

Benefits and Limitations of BSC• Benefits

– Widely used goal flow down technique

– Can be used a companion method for ISO and CMMI

– Widely accepted– Implementation time-

frame – Approx 6 months– fee – Approx. 6 Lakhs


scheme available


AboutAdaptive Processes

An ISO 9001:2008 Certified Company

A NASSCOM Member

About Adaptive Processes Mission: “To improve governance, risk

and compliance management practices in cost-effective and timely manner”

More than 100 person-years experience in quality and information security

ISO 9001:2008 certified from DNV GRCPerfect – Enterprise Governance,

Risk and Compliance Management system for rapid and cost effective process implementation

Completed 10 ISO 9001, 5 ISO 27001, 10+ ISMS, 2 CMMI, ISO 20000 initiatives

Served 100+ clients so far Endorsed education provider for IIBA,

Canada 100% key client repeat rate


Adaptive solutions catalogue


CMMI, AgileISO 9001, PMBoK ISO 27001, ISO 20000, PCI-DSS

Enterprise Risk and Continuity Management (ISO 27001, PCI-DSS, BS25999)

Performance Enhancement (Six Sigma)

Training, Auditing, eLearning

Metrics Based Improvement Process Authoring

Program Management Office

Process Automation and Reengineering

Software EngineeringIT Security and InfrastructureManagement

SQA and Audit Services

GRCPerfect10+ eLearnings

ISO 9001, 27001, Audit..

Adaptive Toolkits QMS, ISMS, ITSM,

BCMS

Supporting Infrastructure



GRCPerfect – Enterprise Governance, Risk and Compliance Solution• Project Governance - Project Planning

and Tracking including Schedule, Defect, Estimation, Timesheet, Risk, Issue, Change Requests etc.

• Risk Management as per ISO 27001 and CMMI

• Audit and vendor management• 40+ mandatory data management

modules required for above frameworks

• Complete process definition for above frameworks

• Data control with complete role based permissions

• Dashboards, Automated Status, Metrics and various analysis reports generation

• Built on .Net / SQL Server• Available in SAAS mode• Server based licensing• Open code option


Managed compliance services• Complete ownership and accountability

of compliance activities for QMS, ISMS, ITSM, BCMS

• Multi-client experience to improve organization’s processes

• Significantly reduced over all cost– Comprehensive process and compliance

management system– Zero recruitment or training cost– Access to Adaptive repository, elearnings

• Current clients who have benefited significantly– Bharti-AXA– Ness technologies India– Inatech, a Calsoft company – JuriMatrix Legal Services– MACH Teledata– Empower Research– V2Soft(c) Adaptive Processes


Adaptive training services• More than 200 person-days of trainings

conducted• Entire spectrum of trainings in quality

and information security management• Extremely good feedback ratings

Introduction to ISO 9001:2008

Software Engineering Principles

Excel for Executive Managers

Introduction to ISO 27001:2005

Good Programming Practices

Certified Risk Analyst

Certified ISO 27001 Internal Auditor

Introduction to Software Quality Assurance

Introduction to Agile and Scrum

Introduction to COBIT Introduction to MS-Project

Project Management Basics

Certified ISO 9001 Internal Auditor

Requirements Management

Configuration Management

Introduction to CMMI Introduction to ISO 14000 (EMS)

Certified Agile Practitioner

Certified ISO 9001 Implementer

Statistics for Project Managers

Certified Scrum Practitioner

Certified ISO 27001 Implementer

Statistical Process ControlBusiness Continuity Planning and Disaster Recovery

Enterprise Risk Management

Software Reviews Software Metrics

Balance Score Card Software Testing Principles

Certified Business Analyst



Adaptive eLearnings• Current eLearnings available

for– CMMI– ISO 9001– ISO 27001– Agile and Scrum– QMS Internal Audit– ISO 20000– BS 25999– Configuration Management

• Web-based eLearning• Has built in quizzes to test

understanding• Provided as complementary

product with GRCPerfect• Customized trainings can be

provided for ISO 9001 / ISO 27001 / CMMI / Project management, Agile methodologies



Adaptive implementation methodology



106

Our esteemed clients….


http://www.metlife.com/Applications/Corporate/WPS/CDA/PageGenerator


107

Our esteemed clients….



Adaptive advantages -End to end process services• Minimum 3 months of time and 50%

of cost savings over traditional methods of process definition and implementation

• Comprehensive process definition and implementation system (GRCPerfect)

• and training services in ISO 9001, ISO 27001, ISO 20000, CMMI, Agile, BS 25999

• eLearning products for continuous learning

• Process sustenance and process assurance services

• Process improvement using Six Sigma methodology

• Matured implementation methodology



Client testimonials• I find it very easy to do business with you. Thank you for

the contribution to our system. We have a great and open working relationship. We really respect your contributions in helping our organization.

– Puneet Chaddha (Head-Delivery, Ness Technologies)• Adaptive has been prompt and fast in responding to our

requirement. I am extremely happy with their people competence, and range of service provided. Adaptive would be my obvious choice for any of our process needs. I would recommend this team to my circle.– Santosh Kumar (Head-Quality, Infinite Computer Solutions)

• I have found Adaptive to be very professional and committed. Adaptive has a very good and sound grounding in terms of producing good software applications for Project Management and for QMS.

– Muktesh Murthy, Head IT Global Delivery at Sigma Aldrich• Excellent workshop and a faculty with deep knowledge.

– Manoj Nair• Process Manager - Ma Foi


Finally in a nutshellModel Name Core focus Market

standingImprovement Ability

ISO 9001 Quality of delivery Medium MediumISO 27001 Information security Very High HighISO 20000 IT Service delivery Very High HighCMMI – Dev Quality of software delivery Very High High

CMMI-Svc Quality of Services High High

ITIL Quality of delivery High HighAgile Quality of software delivery High High

Six Sigma Improvement of services and processes

High High

Balanced Score Card

Establish metrics based improvement

High High

Finally in a nutshell

The prices mentioned above are indicative to 250 employees at a single location. Rates will be 50% higher for another location or similar increase in size.

Model Name Assessment Scheme Available?

Approx. Cost of consulting (‘000 USD)

Approx. Cost of

Assessment (‘000 USD)

Approx. Time Frame

(in Months)

ISO 9001 Yes 6 4 6 to 8ISO 27001 Yes 8 5 8 to 10ISO 20000 Yes 10 5 6 to 8CMMI – Dev Yes 12 16-18 10 to 12CMMI-Svc Yes 12 16-18 10 to 12ITIL No 15 NA 6 to 8Agile Yes 8 NA 6 to 8 Six Sigma No 4 NA 6 to 8

Balanced Score Card

No 6 NA

6 to 8

Thank you for providing us an opportunity to present ourselves to you.

Hoping for a long mutually rewarding relationship.

Our contact detailsEmail: [email protected]

Cell: 9742319990#51, 3rd Cross, Church Street

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