what arrogant and lazy ux do facebook and linkedin provide that drives users crazy?
TRANSCRIPT
5 SECOND UX
What arrogant and lazy UX do Facebook and LinkedIn provide that drives users CRAZY?
2. of 50
User. Generated. Support.
A great way to listen to other User's melt downs.Support? Not so much.
Judge for yourself
Answers a different question
Barely intelligible humans grunt back and forth. While mildly
amusing, this does not answer the question
Outcome: No answer
The question is long forgotten.I am reminded why
I moved over to Reddit.
Outcome: No answer
Help is particularly useful when you just give a littttle hint of an answer but don't tell the User how to do it
As evidenced by this User's response.
Outcome: No answer
Now you're just taking the piss.
Complaint.
Complaint.
Complaint.
Has the same question.
Complaint.
Outcome: No answer
Great Question
The one thing you don't get from this User Generated Support
Outcome: No answer
Ignores question. Advertises his ebook.
What features can be added to make Facebook and LinkedIn's User Generated Support more effective?
Some of your ideas were:
"Add Certified external Moderators who get benefits from the company for answering questions properly"
"Filter on words like 'fuck'."
"Let trusted Users see a button labeled 'Doesn't answer question'. When clicked it removes the answer immediately'."
"Remove this functionality - their own Help Section should be smart enough to cover all 'what if' scenarios and feature requests."
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