what do we have in place now? dhl express -...

LOGISTICS HUB SYMPOSIUM

What do we have in place now?

DHL Express - Jamaica

DHL | Page DHL Express Jamaica| 2013 2

Who we are?

Deutsche Post DHL

Global and Regional Overview

Jamaica

What do we do & how do we do it?

Serving Jamaica’s Express Import & Export Needs

What is our role in the Jamaica Logistics Hub?

Agenda


Who We Are

Deutsche Post – our highly successful

mail business and a world-class

benchmark in technology and efficiency. It

is the foundation which enabled our

international expansion

DHL represents our broad portfolio of

logistics businesses and our comprehensive

international footprint. It also stands for the

rewarding growth opportunities of the global

logistics industry

We are one company with two powerful brands under one roof

The postal service

for Germany

The logistics company

for the world


DHL Express within the Group

MAIL

EXPRESS

GLOBAL

FORWARDING,

FREIGHT

SUPPLY CHAIN

GLOBAL BUSINESS SERVICES

Corporate Center

DHL Customer Solutions & Innovation


Key Milestones - More than 40 Years of Experience

1969 1974

Start of

European

expansion

1970 1990

Alliance formed

with Lufthansa,

JAL and Nissho

Iwai

2002 2003

Deutsche Post

acquires 100%

of DHL

1977

DHL launches

Small parcel

service

The idea … delivering shipping documents by air to customs offices before

the freight arrived by sea

Deutsche Post

acquires 100% of

Airborne

DHL transports

first shipping

docs from San

Francisco to

Honolulu

Start of Asia

Pacific

Expansion

2009 2010

US Domestic Exit

Re-focus on core

competency TDI

DHL becomes

first Express

company in

China/ JV with

Sinotrans

1986 2004

First QCC

opens

Opening Leipzig

Air Hub

2008 2011

All employees

are CIS

certified

Launch of Global

Marketing

Campaign

2012

Opening

NAH Hub

Kick off CVG

Hub Expansion


2 Global IT Centers

(Cyberjaya and Prague)

Approx. 31,500 vehicles6

More than 250 dedicated aircraft

4 Hubs (LEJ, CVG, HKG, PVG)

19 Main Regional Hubs

Approx. 2.6 million customers5

Approx. 3,900 Facilities3

Approx. 36,750 Service Points4

Approx. 100,000 employees2

DHL Express Today: A Global Overview

Approx. 469 million shipments1

> 220 countries/territories served

> 500 airports served globally

IT

4 Global QCC

(Bonn, LEJ, CVG, Singapore)

32 country QCC

QCC

1) Full year 2012

2) Full-time equivalent employees incl. overtime and temps; Full year 2012

3) Hubs, offices, terminals , service centers, gateways

4) Status end of 2012

5) Active customers in sales portfolio

6) Owned and subcontracted trucks and vans


> 60 countries and

territories served

> 40 countries and

territories served

> 55 countries and

territories served

> 15 countries and

territories served

> 50 countries and

territories served

Approx. 36,000

employees1

Approx. 34,000

employees1

Approx. 15,000

employees1

Approx. 5,000

employees1

Approx. 4,000

employees1

Approx. 1,700,000

customers2

Approx. 600,000

customers2

Approx. 300,000

customers2

Approx. 60,000

customers2

Approx. 40,000

customers2

Approx. 1,200

facilities3

Approx. 1,500

facilities3

Approx. 800 facilities3 Approx. 200

facilities3

Approx. 100

facilities3

Approx. 20,680

Service Points4

Approx. 6,960

Service Points4

Approx. 7,260

Service Points4

Approx. 160

Service Points4

Approx. 1,690

Service Points4

Approx. EUR 5.6

billion revenue5

Approx. EUR 4.3

billion revenue5

Approx. EUR 2.3

billion revenue5

Approx. EUR 0.6

billion revenue5

Approx. EUR 0.3

billion revenue5

Approx. 223 million

shipments6

Approx. 182 million

shipments6

Approx. 50 million

shipments6

Approx. 9 million

shipments6

Approx. 5 million

shipments6

ASIA PACIFIC EUROPE

Regional Footprint

1) Full-time equivalent employees incl. overtime and temps, approx. 3,000 employees belong to global directly; Full year 2012

2) Active customers in sales portfolio

3) Hubs, offices, terminals, service centers, gateways

AMERICAS SSA

4) Status end of 2012

5) Approx. 0.1 billion revenue are reconciliation; Full year 2012

5) Full year 2012

MENA


Regional Overview – The Americas

3 main hubs at the core of our operations

>95%* Transit Performance

>45% Pre noon city delivery

QCC 4 Quality Control

Centers

19 TAPA** certified with

more on the way 2013

>84% Cleared on arrival

> 4 mm shipments per

month

> 27 mm kilograms per

month

Data updated on May 2013

Gateways

Regional Office

Cincinnati (CVG)

Miami (MIA)

Guatemala City (GTL) Maiquetia (CCS)

Panama City (PTY)

Buenos Aires (BUE)

Plantation

New York (JFK)

Mexico City (MEX)

Los Angeles (LAX)

Bogota (BOG)

Manaus (MAO) Guayaquil (GYE)

Sao Paulo (GRU)

Northern Alberta(YEG)

Montreal (YUL) British Columbia (YVR)

Southern Alberta (YYC)

Lima (LIM)

La Paz (LPB)

Santiago (SCL) Montevideo (MVD)

Asuncion (ASU)

Hubs

*Global Operation Scorecard , May 2013

Guadalajara (GDL)

***TAPA: Transported Asset Protection Association (status: 31st December 2012)

Toronto(YHM)


Jamaica Overview

25 Years in

Jamaica

2 Gateways

2 Service locations

47%* Market Share

1988 Established in

Jamaica

69 Certified

International

Specialists

2,150 Active Customers

2 Dedicated Aircraft

17 Vehicles

Data updated on July 2013 *Estimated data


• Door-to-door express

courier services

• Documents, packages

(small, medium, large)

• Customs brokerage

services

• Local Customer

Service/Call Centre


• 2 outbound daily flights

and up to 2 inbound daily

flights

DHL | Page DHL Express Jamaica| 2013

• Various e-tools such as

real-time tracking of

shipments; AWB

preparation; couriers

checkpoint scanners & e-

signature

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• Staff trained in local &

international procedures

Spare parts logistics for

technology customers


• Dangerous Goods

Certified Agents in MoBay

and Kingston

DHL | Page DHL Express Jamaica| 2013

How we do what we do: CVG Hub – Facts & Figures

Cleared on Arrival 93.5%

In-house Customs 5 Brokers

Total Site Area 46,500 sqm +

60,000 sqm due the add.

investment

Warehouse Space 5,300 sqm

Conveyor Belts 5.2 km

Loading Docks 20

Parcel Sort Capacity 30,000 per hour

Document Sort Capacity 65,000 per hour

The DHL Express Hub in Cincinnati (CVG) is a state-of-the-art facility, equipped with the latest

technologies that connect customer shipments to more than 220 countries and territories.

CVG is geographically located to deliver industry-leading pick-up and delivery times – further

enhancing our international service offering.

The main sort facility in the the Americas Region

Data updated on May 2013. Source: Overview DHL Express Global Presentation, 2013

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DHL’s Role in the Logistics Hub

• Logistics provider in the Special Economic Zones

• International import & export services

• Customs brokerage

• Supply chain for semi-finished goods/spare parts

• Cold storage

• Existing network to facilitate increased trade

• Increased employment opportunities

• Contribution to the economy/ GDP