what does it mean to be a good manager
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Monika Cichon 1
What does it take to be a great manager
at Britvic Soft Drinks Ltd
Monika Cichon
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Monika Cichon 2
Presentation PlanIntroductionMain aspects of successful management:
Planning and DelegatingCommunicationProblem SolvingGuiding by good exampleMotivationFocus on Individual needs & DevelopmentClearly Set Goals
SummaryQuestions
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Monika Cichon 3
Introduction
My past clients:
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Monika Cichon 4
Planning & DelegatingInvolve right people for the right task
Strategic planning = purpose & goals of the organization = what team needs to do to meet those goals
Goals and objectives should be SMARTER
SpecificMeasur
ableAccepta
bleRealistic
Time frame
Extending
Rewarding
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Monika Cichon 5
CommunicationEncourage discussion and brainstorm for new
ideasThree directions of conversation: up, down and
lateral: soft drink – fruits – vitamins (down), soft drink – various types (lateral), soft drink – social meetings, sharing (up)
Frequently exchange feedback in order to function effectively
Speak & Listen
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Monika Cichon 6
Problem Solving Address the issue, not people Define the problem with input from others Where, how, when, why is it happening? Understand my role in the problem Review situation from three different angles: 1. First position –
me, 2. Second position – the other person, 3. Third position – independent observer
Brainstorm for solutions to the problem Achieving win-win outcome
Seeing through own eyes
Someone else’s shoes
Fly on the wall
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Monika Cichon 7
Guiding by good example – Managing Myself
Successful stress managementProfessionalismHave enthusiasm for my job which is pass
on to the other members of my teamHas a reputation for competence among
own peers - builds credibility
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Monika Cichon 8
MotivationAlign goals of the organization with goals of employeesUnderstand what motivates each teammateHave a vision & make sure that the team understands my
vision and shares it = inspire others to have their own visions
Routinely reward my staff to show to my subordinates that their work is important to the working of the organization
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Monika Cichon 9
Focus of Individual Needs & Development
Bringing best in othersIncreasing confidence of my team
Focus on a positive intentionTrain in an enjoyable environment & laughUsing report to build successful relationships
More confidenc
e
Better
Results
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Monika Cichon 10
Clearly Set Goals Is the purpose clear?Defining the role of the teammatesUsing PRIEST process from NLP:
• Encouraging can-do attitudePositively Stated• Internal: courage, commitment, determination• External: knowledge, skillsResources
• Being fully in controlInitiated & Maintained by Self
• Impact on the teamEcology
• Prediction of the feeling of successSensory Evidence
• TimescaleTime
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Monika Cichon 11
SummaryMost important aspects of successful
management are:Planning and DelegatingCommunicationProblem SolvingGuiding by good exampleMotivationFocus on Individual needs & DevelopmentClearly Set Goals
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Monika Cichon 12
Thank you for attention!