what every enterprise architect needs to know about bpm and workflow

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Keynote presented at the WfMC Forum de la Geide in Paris on October 10th, 2007. Focuses on the organizational aspects of BPM, rather than the technical details.

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  • What Every Enterprise Architect Needs to Know about Workow and BPM Michael zur Muehlen, Ph.D. Center of Excellence in Business Process Innovation Howe School of Technology Management Stevens Institute of Technology Hoboken NJ Michael.zurMuehlen@stevens.edu 1
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  • BPM is NOT about Technology 2
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  • BPM is NOT about Creating Diagrams 3
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  • BPM is NOT about Architecture 4
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  • BPM is about Improving Business 5
  • BPM, BAM, BI, ESB, SOA, BLI, BLA, BLUBB... BPM: The Business Value Question 6
  • All IT is Initially an Expense Information Business Technology Value 7
  • All IT is Initially an Expense X Information Business Technology Value en ab les s te ea cr Process Change 7
  • What is BPM? 8
  • What is BPM? Lets start with the process denition: A Business Process is the temporal and logical sequence of those activities that are necessary to manipulate an economically relevant object toward an overarching goal, creating value for a customer 8
  • What is BPM? Business Process Management is the collection of methods and tools that allow us to answer questions such as: What are our processes? How do we ensure their performance? How do we maintain their compliance? 8
  • How do you make a Cup of Coffee? 9
  • Coffee Lover Put Boiling Water Boil Water Put Coffee in Cup in Cup Thirsty Coffee is Ready The Nescaf Process 10
  • Water is cold no Kettle Boil Water empty? yes Fill Kettle Coffee Lover Put Boiling Water in Cup Thirsty Coffee is Ready No Put Coffee in Cup Cup dirty? Dishwasher Yes Clean Cup The Espresso Machine Process 11
  • The Starbucks Process Hand Coffee Make Coffee To Customer Done Barrista Order cancelled Discard Coffee Coffee Shop Insufcient Payment Cashier + Collect Take Order Coffee Payment Done Store Open Order Payment Household Go To Coffee Order Coffee Pay for Coffee Take Coffee Shop Thirsty Done > 5 min wait Leave 12
  • BPM Questions 13
  • BPM Questions How do we design and communicate this process? 13
  • BPM Questions How do we design and communicate this process? How do we perform this process well? 13
  • BPM Questions How do we design and communicate this process? How do we perform this process well? How do we manage this process well? 13
  • BPM Questions How do we design and communicate this process? How do we perform this process well? How do we manage this process well? How do we maintain compliance to rules and regulations? 13
  • BPM Questions How do we design and communicate this process? How do we perform this process well? How do we manage this process well? How do we maintain compliance to rules and regulations? How should technology support this process? 13
  • Types of BPM Projects Source: Palmer (2007) 14
  • Types of BPM Projects Source: Palmer (2007) 14
  • Scheduled Project Time during First BPM Project Business Case Project Team Selection Process Discovery Documentation Functional and Technical Specication Tools Evaluation and Selection Implementation Testing and Debugging Deployment and Training Source: BPTrends (2006) 15
  • BusinessProcessInnovation BusinessProcessManagement BusinessProcessAutomation BusinessProcessMonitoring 16
  • BusinessProcessInnovation BusinessProcessManagement Manage Change Manage Execution BusinessProcessAutomation BusinessProcessMonitoring 17
  • BusinessProcessInnovation BusinessProcessManagement BusinessProcessAutomation BusinessProcessMonitoring 1