Mental HealthTheme: Life In Lockdown

What if we are in a lockdown situation for more than a year?

DXS 20

Hi! We are team Prism

Soumya ChoubeyECE Undergrad working as UI/UX Designer

Raipur ,Chhattisgarh

Abhilasha MalhotraCS student learning Design

Delhi

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Smita MohithSr. Manager User Experience Harbinger Systems

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Salonee Nadkarni Architect turned UX Designer

Mumbai,Maharashtra

Kaushik MuraliPrefers pixels over transistors

Bangalore ,Karnataka

K B Anurag Krishna ECE undergrad learning Design

Chennai, Tamil Nadu

We are a team of young designers from different backgrounds and different places with a shared passion for creating a positive impact through design.

CAPTURE A SCENARIO 👇

1. How might we help Ria cope with this difficult situation when she cannot afford professional therapy?

2. How might we support Ria self-heal in a less distressing and more enjoyable manner?

3. How might we help Ria develop better coping mechanisms?

Ria is a college student who has to constantly juggle between multiple assignments and classes. Due to the lockdown she cannot hangout with her friends like before and feels depressed and lonely at home.😢 She finds it difficult to share her feelings to anyone. She keeps it to herself and suffers quietly. Therapy being expensive is unaffordable to her.

Lockdown Scenario

PROBLEM DESCRIPTION 👇

How should Ria cope up with distressing emotions, take care of her mental well-being, and connect with herself when she is unable to find someone to guide her through these difficult times?

Problem Identified

WHY IS IT AN URGENT PROBLEM?👇

Need and Urgency

1 in 7 Indians suffer from Mental health issues

Research shows 13.7% of the indian population suffer from some sort of mental health issues i.e 150 million and within a week of the start of lockdown, the number of reported cases of mental illness have increased by 20%

With the uncertainty in how long the lockdown will last, the impact on mental health and well being of people is bound to affected and it can affect their1.Relationships 2.Work life3.State of mind

PROFILE

21, Student FemaleFamily Setting: Conservative nuclear family, one older brother who is settled in another city, mental health is a stigma and never discussed at home

DEMOGRAPHICS

Income: Dependent on family for monthly pocket money.

Education: B.tech 4th year

FEELINGS

Values & Goals: sensitive, overthinker, ambitious

Worries: Scoring well in exams, getting a job, seeks friendship and connection.

Influences: Popular celebrities, social media trends

OBJECTIONS

Cost: Affordable

Value: Social image, career success, love from family

Fear: Loneliness, isolation, acceptance from society

User Persona 1

PROFILE

25,Software Engineer, IT Sector Employee MaleFamily Setting: Family is based in another city, lives alone for work

DEMOGRAPHICS

Income: Average

Education: Graduate

FEELINGS

Values & Goals: hard working, sincere

Worries: work life balance, daily chores, career direction Influences: Co-workers, friends and social media

OBJECTIONS

Cost : Affordable

Value: Career, emotional support,friendship

Fear: Losing job,work stress

User Persona 2

PROFILE

32,Deputy Manager, IT Sector Employee Female Family Setting: A single mother who lives with her 6 year old daughter and her 65 year old mother.

DEMOGRAPHICS

Income: Average

Education: Post Graduate

FEELINGS

Values & Goals: sensitive, loving, generous

Worries: work life balance, wellbeing of family Influences: Personal Life, workload and Family

OBJECTIONS

Cost : Analytical shopper

Value: Caring, mature and responsible

Fear: Loneliness, stressed,provider for her family.

User Persona 3

Problem & Impact

https://www.youtube.com/watch?v=C-9T4j5vjEE

People talking about their personal mental health issues

Fears about COVID-19 and the uncertainty around the lockdown have contributed to a growing number of mental health woes. Many Indians are worried their time in isolation will lead to feeling of depression, uncertainty, worry, stress and anxiety.

The Quint went out and talked to people and psychotherapist about the problemand underlying issues

Problem & Impact

WHO released Mental health and psychosocial consideration during lockdown

Mental Health is goal 3 of 17 goals of UN Sustainable Development Goal

If the problem can be addressed and solved it will result in better and healthy mind and being healthy emotionally can promote productivity and effectiveness in activities like work, school or caregiving. It plays an important part in the health of relationships, and will allow people to adapt to changes in their life and cope with adversity.

Design Process

DISCOVERPROBLEMS

EMPATHISE & DEFINE

IDEATEDESIGN

AND ITERATE

Understanding of the lockdown scenarioMapped associated problems.

Mapped possible scenarios and target personas.HMW’s for the problems discovered

Brainstorming ideas and explored possibilities of solving problemsPrioritized Goals

Ideation and sketches of user flow.Brainstorm features for the selected solution.

Prioritized solution and stream lined problem statement

Ask,listen,empathise via user surveys and interviews.Analysed key findings

Designed low fidelity and high fidelity mock flows with the selected features.

Feedback for the solution and iterate further.Mapped an implementation plan for the solution.

Ask,Listen and Empathise

USER SURVEY INSIGHTS 👇

We conducted a survey of about 65 participants from varied age groups. This helped us gain insights and validation for the problem.

Around 70% people felt a sudden change in schedule and increased screen time,less interaction with people which impacted their mental health.

42% of them felt better after talking to someone whenever they felt low while around 60% choose to watch movies to cheer up. People are consuming audio and video immensely.

85% of the participants who were impacted mentally by the lockdown were around the age group of 19 to 35 years.

Talking to someone, listening to calm music and meditating were very helpful to manage emotions better. Some snips from the analytics of user

survey conducted of 65 participants.

Ask,Listen and Empathise

USER INTERVIEW INSIGHTS 👇Kailash,22, Analyst at Deloitte Experienced a lot of trouble in the beginning of quarantine. He was feeling uncertain about the future due to job situation, major source of channelizing emotions was playing football which stopped due to lockdown.

Rashmi, 23 years, Analyst at Goldman SachsExperienced a lot of mental health issues from beginning. Still going through few of them during the time of quarantine. Picked up meditation and yoga in the middle, gave short term relief as the person did not continue the habit of meditation and yoga.

Sakshi,21 years, StudentHad been to therapy before and faced a lot of mental issues like anxiety and depression during quarantine. But soon recovered from them over time, did not necessarily make any change in lifestyle or habits and felt better with time.

Rohan,23 years, Freelancer He was going to therapy regularly but once lockdown started had to switch to therapy over video calls which isn't as effective as they used to before. Finding it difficult to manage emotions.

Himanshu, 21 , Sports Management studentSudden changes in routine, was feeling uncertain about the future due to job situation, major source of channelizing emotions was playing football which stopped

Underlying issues

Anxiety

Uncertain

Not able to talk about emotions

Stigma aroundMental Health

No support

Afraid ofjudgement

Overthinking

Imbalance

The problem of not being able to talk or express emotions because of fear of Judgement and stigma caught our attention

Problem Identified

SOLUTIONS AND IDEAS 👇

Mental health is such a huge topic, it doesn’t have one particular solution to all the stigma and problem surrounding it. While brainstorming, we can up with various other ideas which were equally capable of being our final solution and didn’t move forward with them, after weighing it’s pros and cons. These are some of those ideas that we came up :

● Prompt based games - A board game with prompt based activities and introspective questions to change a person’s lifestyle which can be shared on the mobile app as well.

● Activities are planned in a way to bring about a holistic change in a person’s lifestyle were one of our favourite ideas..

● Other solutions also included having an app to select specific calming music based on his/her mental state at that moment based on answers they provided to simple yet thought provoking question.

Explorations

Some of the notes we took during our brainstorming sessions

Alternate solution ( SELF HELP)👇

● One other idea was exploring photography as an alternative to therapy. It involved a physical product ( a polaroid camera ) using which a person had to click a photo every day, not necessary that it should be special everyday.

● The photo film would contain a question on it’s back and each day , user had to attach the photo to his journal (specially designed for this), write why they took this photo and answer the question written on the film’s back.

● Each day, question would be quick and they would crafted keeping in mind the user’s best interests and mental health.

Explorations

Solution

Solution

We came up with an Idea that would help people to share their sentiments ,problems and difficult times they are going through with others going through the same.

Introspect

Here, the person would get daily question prompts to share your feelings on your card which further can be shared with others or keep to themselves.

No more Loneliness

One can see others cards and answers of the daily prompts and feel that they are not alone but everyone is going through with their own life battles.

Support The most important feature of this application is Support Card, as you see someone shared their card which tells they going through any life issues,lows and may be shared their achievement. You can post them a support card ,which would pump them up with the lost motivation in their life.

User Flow

Wireframing

Wireframing

User Experience

ONBOARDING SCREENS 👇

User Experience

SIGN IN & SIGN UP SCREEN👇

User Experience

Home Screen Of the User

You can see Posted Cards of others. (It comes from people who are going through the same like you) 🤝🏻

If you want to support them you can write a support card by sharing your experiences or to just to motivate them. 🙌

You Can see your support card sent by others from here.

User Experience

Journal

Check your Daily question prompt cards and create your virtual journal.📔

You can journal on the prompts given to reflect,explore your thoughts in your healing journey!

User Experience

SUPPORT PEOPLE ON THEIR JOURNEY OF HEALING 👇

You can support people from the posts they have shared by writing a support message

Type the message and share it to another human being get the joy of supporting someone! 🤝🏻

REFLECT ,EXPRESS & ASK 👇

Question Cards

Write questions cards and shoot to the world and get answers from people who have been in the same place as you

Mindfulness Cards

A day for the mind, prompts will ask you to look inside yourself ,dig down deep and explore what makes you YOU

Achievement Cards

Encourage self growth and share your progress and tips with people going through similar struggles

User Experience

ASK ,EXPRESS & REFLECT 👇

Prompt based questions that help you dig deeper and explore yourself more!

Share your daily achievements or any doubts connect with others at fingertips!

Execution & Viability

The mobile application can be created on Android or iOS platform. Functionality wise, it’s fairly simple to implement this app.

The app can be released on invite only for the first set of users. This will ensure that we’ve a curated audience and curated content at the same time. This is important as mental health is a very sensitive topic. After we reach a benchmark number of users, we will open it to everyone.

Another approach would be to make it a community on subscription basis on a nominal fee. Again, this is to ensure we maintain a curated audience and content on the app. We need to ensure we keep people away who might comment/post something insensitive or hurtful towards other audience of the app.

ImpactTie and its impact

Tie allows users to understand, reflect and express their emotions

Tie helps users to share a common safe non judgemental platform to open up.

A platform where people can support each other through their journey.

Thank you!