The ‘cloud’ – is there a ‘silver

lining’?

Welcome!

CLASS Trainingwww.classtraining.co

m.auPhone (02) 6041 2711

Mark Mannering1

2

Summary:

1. What is ‘Cloud Computing’ ?

2. Specific Examples & Uses

3. Advantages & Disadvantages

4. Questions to Consider

5. Finally

Appendix: KPMG 2010 Survey Results

(1)What is‘Cloud’

Computing?

3

4

Brief description (A):

Firstly, it’s a ‘buzz’ word;really, nothing new.

Cloud computing:“Using the Internet more widely to run applicationsand manage data that’sstored offsite.”

Normally, do all this through a web browser.

Can also do all this with mobile devices via apps or a browser.

(1) What is ‘Cloud’ Computing?

5

Brief description (B):

You pay as you go, usually a monthly subscription.

Sometimes called ‘utility’ computing, like using utilities, electricity, phone, etc.

Three levels: Infrastructure as a Service (IaaS): provides storage

facilities for documents, files and data in general.

Software as a Service (SaaS): applications through a browser; no programs installed on your PC/laptop.

Platform as a Service (PaaS): basically, the operating system in the cloud; can be used by any device, PC/laptop, tablet, smartphone, etc.

(1) What is ‘Cloud’ Computing?

6

‘Cloud’ Modals:

There are four (4) primary cloud modals available based on business size, type, etc: Private cloud: Operated solely for a single

organisation; hosted internally or externally.

Community cloud: Shared among a number of connected organizations; supports a specific community having similar requirements.

Public cloud: Owned and operated by third party; available on a commercial basis by cloud service provider.

Hybrid cloud: Combination of two (2) or more of the above cloud modals.

(1) What is ‘Cloud’ Computing?

7

(History) 1st — Peer-to-Peer Network:

Data Docs Email Apps Periphals

Data Docs Email Apps Periphals

Data Docs Email Apps Periphals

(1) What is ‘Cloud’ Computing?

(History) 2nd — Client / Server Network:

Data Docs Email Apps Periphals

Data Docs Email Apps Periphals

(1) What is ‘Cloud’ Computing?

(History) 3rd — Cloud Computing (A)

Periphals

Periphals

Data Docs Email

Data Docs Email Apps Periphals

Apps

Apps

(1) What is ‘Cloud’ Computing?

(History) 4th — Cloud Computing (B)

Periphals

Periphals

(1) What is ‘Cloud’ Computing?

(2)Specific

Examples & Uses

11

12

Hierarchy of Use:

Manage online info & Social media:

Full enterprise / business

management:

Manage sales, marketing, etc:

Manage accounts:

Create & share documents:

Store files:

Manage Email & Banking:

• Integrate systems• Minimise ‘doubling up’ of data

• Salesforce, Microsoft CRM• Maximiser, Xero ‘add-ons’

• Xero, MYOB, Freshbooks• QuickBooks, Netsuite

• Google Docs, Office 365, TeamLab

• Slideshare, Picasa, Flickr

• Dropbox, Google Drive• Microsoft SkyDrive, FileShare

• Your web site• Facebook, Twitter, LinkedIn

• Gmail, Hotmail, Yahoo, iCloud• Banks ‘live’ feed to accounts

apps

(2) Specific Examples & Uses

13

Google Drive / Docs:

1. Create/share draft documents in iPad…

2. Complete/share documents in PC/laptop.

Google(one log-in)

Docs

Create Google Docs

files- Documents

- Spreadsheets

- Presentations

ShareGoogle Docs files with

others

Drive

Store other files

(PDF, Word, Excel, pics, etc)

Sync all files on the move

(2) Specific Examples & Uses

14

Result - Better Systems Integration:(2) Specific Examples & Uses

15

Typical costings:

Service Approx Cost

Cloud Storage/Documents

Dropbox Basic: Free

Google Drive Basic: Free

Google Drive Business (Apps):

$5 per user per month

Microsoft SkyDrive: Free

Office 365 Small Business: $8 per user per month

Cloud Accounting

MYOB AccountRight Live: $39 per month

Xero Business Accounting: $49 per company-file per month

QuickBooks Online: $25 per month for 3 users

Cloud CRM

Microsoft CRM: $44 per user per month

Salesforce: $180 per user per month

(2) Specific Examples & Uses

16

References:

Service Main URL

Cloud Storage/Documents

Dropbox: www.dropbox.com

Google Drive Basic: drive.google.com

Microsoft SkyDrive: www.skydrive.com

Office 365 Small Business: www.office365.com

Cloud Accounting

MYOB AccountRight Live: www.myob.com

Xero Business Accounting: www.xero.com

QuickBooks Online: quickbooks.intuit.com

Cloud CRM

Microsoft CRM: www.microsoft.com/crm

Salesforce: www.salesforce.com

(2) Specific Examples & Uses

(3)Advantages &

Disadvantages

17

18

Advantages: Lower ownership cost; hardware and

software. Easier scalability; more advanced features

canbe added.

Less infrastructure; less need to update hardware.

Mobility; easy access from almost any device. Better use of personnel; better redirect and

focus on more important tasks. Easier management and sharing of data

and information. There’s some familiarity; we’ve all been

doing some cloud computing anyway. Better integration of systems; less

‘doubling up’ of data management.

(3) Advantages & Disadvantages

19

Disadvantages:

Unreliable Internet; good speeds and constant connection required.

Unreliable security & confidentiality; might be accessed by unauthorised personnel.

Unpredicted/hidden costs; not fully revealed by provider.

Lack of risk and guarantee; service might not be maintained or might ‘go down’.

Lack of backups; might not be easily available.

Difficult to migrate old systems; might be prohibitive.

Extensive training; might be required.

Barriers; No ownership, personnel resist change.

(3) Advantages & Disadvantages

(4)Questions to

Consider

20

21

Business Issues:

1. Is it relevant for your business? Mobile workforce?

2. Can old data be transferred easily to cloud system?

3. Is speed and reliability of your internet suitable?

4. Will you require training?

5. What are your long-term plans?

6. Can you easily port data if not happy with service?

7. Can you do a ‘trial’?

8. What is your return-on-investment?

9. Can COULD turn into CLOUD ???

10. It will require a paradigm shift !!!!

11. Many more…

(4) Questions to Consider

(5)Finally

22

23

What else?:

The ‘cloud’ won’t go away.

Might be ‘forced’ into it, indirecly at least.

It’s not for all businesses/organisations.

Weigh up ‘pros’ and ‘cons’.

Please, please, please: Determine your business goals/outcomes first, then work out best vehicle; not the other way around.

Ask reputable providers; talk to others already using it.

(5) Finally

Appendix:Results of Survey

(Amended from2010 KPMG Survey:

Over 100 organisations surveyed, from 10 - 5,000 personnel)

24

25

Timeframe:Results of Survey

45%

13%

19%

15%

8%

When Do You Plan to Use It?

Using it now

Within 12 months

Long-term (> 12 months)

Maybe - we have insufficient knowledge

No Intention

26

Uses:Results of Survey

1. Application hosting

2. Data storage

3. Email and messaging

4. CRM

5. Business specific

6. Finance and ERP

7. Desktop/Office software

0% 5% 10% 15% 20% 25% 30% 35% 40%

What Are You Using Cloud Computing For?

27

Benefits:Results of Survey

1. More flexibility

2. Cost savings

3. Better scalability

4. Complexity reduction

5. Core business focus

6. Collaboration

7. Better functionality

8. Improved security

0% 10% 20% 30% 40% 50% 60% 70% 80%

What are the Benefits?

28

Concerns:Results of Survey

1. Security issues

2. Legal issues

3. Compliance issues

4. Privacy issues

5. Integration issues

6. Insecure availability

7. Vendor lock-in

8. Insuff financial benefits

9. lack of performance

10. Lack of functionalities

11. Immature technology

0% 10% 20% 30% 40% 50% 60% 70% 80%

What Concerns Do You Have?

The ‘cloud’ – is there a ‘silver

lining’?

Thank you!

CLASS Trainingwww.classtraining.co

m.auPhone (02) 6041 2711

Mark Mannering

mark@classtraining.com.au

linkedin.com/in/markmannering

facebook.com/classtraining

29