what is employee engagement? do you need it? and how do you get it?

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Glenn Elliott Founder & CEO Reward Gateway Bridging the employee engagement gap

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Glenn Elliott Founder & CEO Reward Gateway

Bridging the employee engagement gap

71% of executives rank employee

engagement as very important to achieving organisational success

24% of the same executives said their employees were highly engaged.

(that’s the engagement gap)

but what is employee engagement?

“unlocking discretionary effort” “reducing attrition” “happiness at work”

We’ve known for years that organisations who understand employee engagement

thrive

There are three key reasons why organisations who understand employee

engagement thrive

Engaged employees make better decisionsbecause they understand more

2 Engaged employees are more productivebecause they like or love what they are doing

3 Engaged employees innovate morebecause they want their organisation to succeed

1

engaged employees choose the hard path when it is right for their organisation

employee engagement is becoming essentialfor more and more organisations. Here’s why.

Do you rememberwhen this

was the standard we all strived for?

Does my customer love

me?

But now the best companies with the

most ambition or the toughest markets, they’re asking this

We used to ask about this….

“What is my lifetime customer value”

And now we think about this >>>

How much is my customer selling for me?selling

As we worry about this…

or how much business is my customer losing me?

Dharmesh Shah Co-founder of Hubspot @dharmesh

This smart guy coined his own word, and a whole business around it. “Delightion”

Delightion - noun

A feeling of strong happiness or satisfaction, to the point that you rave about the provider of the event that

led to that feeling

And this is urgent because in an increasing social word, our customers have more power than ever before.

And my point is this..

how can you possibly create customer loveif you only have employee satisfaction?

technology is both the driver and the potential solution.

technology is driving urgency

technology enables business to move faster the internet drives business speed

faster pace means increased innovation increased innovation means tougher competition

in the future, only two types of organisationsare going to thrive

thosethat

Eliminatetheir

people

thosethat

Engagetheir

people

Engagement is a choice Once an organisation has chosen

engagement it can inspire and influence it’s people to choose engagement too.

you can’t engage people in your business and purpose by giving them life insurance, medical insurance or stuffing them with any other bonus, perk or bribe.

employee engagement needs a broader approach

Open & Honest Communication

Pay & Benefits

Purpose, Meaning and Values

Wellbeing

L&D

Leadership Management

Recognition

Job Design

Pay & Benefits

Wellbeing

Workspace

With case studies from McKinsey to McDonalds,The Engagement Bridge is published by Wiley in fall 2016

www.glennelliott.me

www.glennelliott.me@glennelliottglennelliott