what is there for the day…

8/14/2019 What is There for the Day

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WELCOMEWELCOME

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What is there for the day

Well share knowledgeWell have Fun

Well Play Roles

Well learn

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LETS DISCOVER

THE POWER OF

COMMUNICATION

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WHAT DO WE

UNDERSTAND BY

A SKILL?

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what is Good and what is BadCommunication

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At the end of the workshop wewill learn

some basic skills to become aGood Communicator

Communication Skills


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to recognize & overcome barriers

advantages of listening

to speak confidently

to communicate effectively

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and also



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Research shows, communication is

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body language

55%

words

7%

style

38%



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Why Communication

to express our emotions achieve joint understanding to get things done pass on and obtain information reach decisions

develop relationships

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Home Truths about Communication

Good Communication cant existwithout honest listening

We do not try HARD to get our

message across

We do not take advantage of

various media available to us

We all could improve ourcommunication skills

It cannot be perfected

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Ways & effects of Communication

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More Flexible, Less Accurate butresponsive (Grapevine/Rumors)

Informal

Less Flexible, More Accurate

but less responsive

Formal



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What is Communication

art of getting your messageacross effectively through:

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Visuals leaves greatest impact

Body Language can make or mar

Spoken words first & simplest way

Written words reflects importance



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Types & Methods

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Television, Newspaper,

Magazines, Internet

Multimedia

Photographs, Paintings, Videos,

Film

Visuals

Facial expressions, Actions,

Voice Tone, Silence, Stance

Gestures

Conversations, Interviews,

Phone Calls, Requests

Spoken

Letters, Memos, ReportsWritten



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Communication : The Flow

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Sender ReceiverMessage

Feedback

Channel

Perception

DeliveryFormulating

Response

Understanding



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Is scarcer than quality water

Is measured by results or actions Does not need to be very complex

Is aimed at informing others

Is complete and clear

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Effective Communication



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Barriers to Effective Communication

Personal Barriers

Your style and character(rude, polite, shy,outspoken)

Preparation & presentation

Lack of clarity (pronunciation, pitch, etc.)

Lack of credibility

Timing

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Proper Pronunciation

Communication Help Pen

Buffalo Career Guest

Colonel Buffet Bouquet

Rendezvous Bulb Fax

Prakash Pradeep Chandrajeet

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Organisational Barriers

Culture

Environment

Size & structure

Pace of activity

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Process Barriers

Channel/Medium

Irrelevant Information loading

Lack of Response or Feedback

Inappropriate Questions

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Overcoming the BarriersSay to yourself, I will get Response

Come up with a topic for discussion

everydayStart improving upon pronunciation

Develop habit of reading start with the

English newspaper / ComicsUnderstand first, then communicate

Dont be afraid of asking questions

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Facial ExpressionsGestures

Posture

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Body Language



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Body Language

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Frustration

Clearing throat, "whew" sound,

Whistling, smoking, pinching flesh

covering mouth, jiggling money orkeys, tugging ears, wringing hands.

Short breaths, "tsk" sound,

tightly clenched hands,

wringing hands, Fist like gestures

pointing index finger

rubbing hand through hair

rubbing back of neck.

Nervousness



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Body Language

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Defensiveness

Open hands,unbuttoned coat

Arms crossed, sidewaysglance, touching-rubbingnose, rubbing eyes,

buttoned coat, drawingaway

Openness

Insecurity

Pinching flesh,chewing pen, thumbover thumb, biting

fingernail



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Body Language

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Confidence

Cooperation

Upper body in sprinter'sposition, open hands,sitting on edge of chair,hand to face gestures,

unbuttoning coat.

Steepled hands, handsbehind back, back

stiffened, hands in coatpockets with thumb out,hands on tapels of coat



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Body Language

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Look out for some more clues on Body

Language in the given handout



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SPEAKING SKILLS

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Speaking

A wise man reflects

before be speaks;a fool speaks, and then

reflects on what

he has uttered.- French Proverb.

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Take initiative

Be polite

Be pleasant (smile, jokes)

Be clear and concise (tone, accent,

emphasis, pronunciation)

Cite negative opinions honestly, but in a

positive manner

Seek Feedback

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While Speaking



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Write down in advance what you want to

say and in what order

Smile

Speak slowly

Always be polite and friendly

For long messages, follow a script

Get confirmation

Monitor your time

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While Speaking over phone



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WRITING SKILLS

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Clarity in Writing

Rs 1000000000

Rs. 10,00,00,000/-

Rs. 10 Crore

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C Sk ll


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Plan what you want to say in your letter/

report

While Writing

Use simple language avoid ambiguous

words

Check spelling & punctuation, then send

Reread the letter when you have finished


C i i Skill


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While Writing

KISS (Edit the letter by cutting

ruthlessly).

Be kind to others eyes (font size,

clarity)

Be creative (use tables, graphs)

Use the language YOU are better at


C i i Skill


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Visualize the reader when you are

writing

Dont write unbroken paragraphs

Use numbered paragraphs to make

cross-referencing easier

Punctuation plays the role of body

language in writing

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Keep in mind while writing


C i ti Skill


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Use headings and subheadings.

Use ruled sheets instead of plain

ones.

Dont print without thoroughly

checking your sources.

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Keep in mind while writing


C i ti Skill


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LISTENING SKILLS

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C i ti Skill


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Listening why is it important?

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Writing

Reading

Speaking

Listening

Orderin

whichweare

taught

Orderinwhic

hwele

arn

9%

16%

30%

45%


Communic tion Skills


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to receive information

to understand effectively

to enhance clarity

to empathize

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Objective of Listening is




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Avoid distractions

Do not interrupt unnecessarily

Be active (show interest)

Paraphrase what youve heard

Throw an echo

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So, while Listening




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The Listener keeps looking at the speakerThe Listeners body is in open position The listener is smiling with a pleasant &

encouraging expression

Listener looks relaxed but alert, neithertense

nor slouching Listener utters humming sounds

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What Listening Looks like...




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PRESENTATION SKILLS




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Research (find out facts & figures)

Prepare (Introduce, Discuss, Conclude)

Rehearse

Be confident

Present

Use proper media

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While Presenting




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5 styles of communicating to manage conflicts

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Go for it You feel confidentbut uncooperativeYou win andother person

loses

Run AwayYou dont feel

confident or

cooperative

You lose

Yes, BossYou feel

cooperative butunconfident

You let the otherperson win

Lets TradeYou feel partlycooperative &

confident

You both win abit and lose a bit

Lets both

win

Mutual Cooperation& Confidence

You help oneanother to win



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I HEAR, I forget

I SEE, I remember

I DO, I understand

I HEAR, I forget

I SEE, I remember

I DO, I understand

THANK YOU


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