what it support services should cost on a per employee basis (slides)

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Courtesy of the

Small Business Computer Consulting Blog

http://blog.sphomerun.com

What IT Support

Services

Should Cost on a

Per Employee Basis

http://blog.sphomerun.com/

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What Does it Cost

on Average,

on a Per Employee

Basis,

Sponsored by ITServiceContractSecrets.com

http://itservicecontractsecrets.com/

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to Provide

IT Services

and Support?



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Caution Over

Oversimplification

Risk and

Apples-to-Apples

Comparisons



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My Answer:



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I Started By

Casting Doubt

on the Strategy

of Simply Asking



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Managed Service

Providers (MSPs)

for Their

Price Lists



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Why?



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Because There are

so Many Variables

That Go Into

Estimating Costs



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And Determining

Included vs.

Non-included

Services



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In Other Words

it Takes an Awful

Lot of Work



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Just to Get to

Having a

Tight-enough RFP

(Request For

Proposal)



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That Allows

For a True

Apples-To-Apples

Comparison



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Pricing Variables

for IT Support

Services



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So What are

Some of the Main

Factors That

Drive the Costs



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Or Pricing of

IT Support

Services on a

Per Employee

Basis?



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• Number of

Employeess



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• Number of

Supported

End-User

Devices



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• Number of

Supported

On-premise

Servers & Off-

premise Servers



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• Types of

Applications

in Use on

Supported End-

user Devices



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• Percentage of

Employees in

Conventional

Office Space



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• Geographic

Location For

On-site Support



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• Whether

In-house IT Staff

or Outsourced

IT Support

Services



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• Consumerization/

BYOD



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• Nature of Tele-

communications

infrastructure



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Does Your

Company Provide

IT Support Services



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Within a More

Traditional

Business Model?



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Or Has Your

Company Adapted

a Managed

Services Provider-

Based Model?



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Please Let Us

Know in the

Comments Area

Below if You Have

a Single Price



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For the Cost of

IT Support

Services on a

Per User Basis



SPHomeRun.com Recommended Reading:

IT Service Contract Secrets

for Getting More Repeat Clients and

Recurring Service Revenue

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Free Special Report Now at

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what it support services should cost on a per employee basis (slides)

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