what makes our strength is in us different? our partnerships · what makes us different? about our...
TRANSCRIPT
The John Lewis Partnership is one of the UK’s leading retailers and the largest employee-owned company in the UK.
With81,000Partners(ouremployees),first-classbrandsandauniquebusinessmodel,wearewellplacedtocontinueoursuccessandtotakeadvantageofthechangingmarket.
Ourbusinessincludes:• 29*JohnLewisdepartmentstores• 8*JohnLewisathomeshops• 285*WaitrosefoodshopsintheUKandChannelIslands• onlinestoresjohnlewis.comandwaitrose.com
*asatendSeptember2012
The uniqueness of our business comes from the Partnership’s co-ownership model and our constitution.
Ourvaluesandcultureallowustobalancesocial,ethicalandenvironmentalprincipleswithsoundbusinesspracticeforsustainable,commercialsuccess.
Webelievethatourmodelisabetterwaytodobusinessandenablesustoachieveourultimatepurpose–thehappinessofallourmembersthroughtheirworthwhileandsatisfyingemploymentinasuccessfulbusiness.BecausethePartnershipisownedintrustforallmembers,wedemocraticallyandcollectivelysharetheresponsibility,rewards,profit,knowledgeandpowerofco-ownership.Ourlong-termviewandtheloyaltyanddedicationofourPartnersarethesourceofourcompetitiveadvantage.
ThePartnershipspiritisanintrinsicpartofhowweoperateandisnow,morethanever,crucialtoourbetterandmoresustainablewayofdoingbusiness.
We respect the interests of all the people touched by our business – our Partners, customers, suppliers and the wider community. Building strong relationships with people inside and outside our business is key to delivering our vision for sustainability and long-term business success.
What makes us different?
About our report
Our business
Gemma LaceyHeadofCorporateSocialResponsibility
FurtherinformationaboutsustainabilityattheJohnLewisPartnershipandourfullreportareavailableonlineatjohnlewispartnership.co.uk.Ifyouhaveanycommentsregardingourreport,pleasecontact:
Gemma Lacey HeadofCorporateSocialResponsibilityJohnLewisPartnershipcsr@johnlewis.co.uk
Dateofpublication:10/12
Design and copywriting Further™
PrintedonRevivePureWhiteUncoated.FSC®certifiedrecycledfibresourcedfromde-inkedpost-consumerwaste.TheprinterandmanufacturingmillarebothcreditedwithISO14001EnvironmentalManagementSystemsStandardandbothareFSC®certified.ThepulpusedinthisproductisbleachedusinganElementalChlorine-Freeprocess.
Our co-ownership structure, built on the principles of openness and transparency, supports our commitment to open and honest disclosure and reporting.
Weproduceoursustainabilityreportannuallyasapointintimerecordoftheprogresswehavemadeinpursuitofourbusinesssustainabilitytargets.Ourfullreportfocusesonouractivitiesfromsummer2011tosummer2012.
Ourreportincludesinformationofgreatestinterestto,andwhichhasthepotentialtoaffecttheperceptionof,thosestakeholderswhowishtomakeinformeddecisionsandjudgementsaboutourcommitmenttosustainability.Weprofilethestepsbeingtakenintheareasthatmattermost:
• ourpeople• ourcommunities• ourenvironment• ourproductsandsuppliers• ourcustomers.
ThisyearwehaveevolvedourPartnership-widereportintoanonlineformatforthefirsttime.Readourfullreportatwww.johnlewispartnership.co.uk/sustainabilityreport
2012 Sustainability Report Summary
Our strength is in our partnershipsMeet the people involved in our sustainability story last year
Read our full report at johnlewispartnership.co.uk/sustainabilityreport
Contact us
We listen carefully to our customers and we strive to serve
them even better.
Our vision is to bring people together to create happier, healthier
communities.
Achievements• WaitroseStratfordCityawardedfirstRetailBREEAM
post-construction‘Outstanding’certificationintheworld.• WonaGoldAwardintheTransportforLondonFleet
OperatorRecognitionScheme.• AwardedCarbonTrustStandardrecertification.
Challenges• Understandingandassessingthecomplexsustainability
implicationsofalternativetransportfuels.• Evolvingourenergycentremodeltoprovidesecure,
sustainableandrenewableenergyforouroperations.
Looking ahead• Pioneertrialsofnewtechnologytofurtherdriveour
carbonreductionplans.• WorktowardsexclusivelyrecyclingintheUK.
Achievements• WaitroseCommunityMattersschemewonaBigSociety
Awardin2012.• CommunityMatterswasextendedtoallJohnLewisshops.• CommunityRoomslaunchedinJohnLewisandextended
toWaitroseshops.
Challenges• Ourlocallyempoweredcommunityinvestmentmodel
makesitmorechallengingtomeasureourtotalcommunityimpactandvalue.
• ThesheerbreadthofactivitycanbeconfusingtoPartnersandcommunitygroupslookingtoengagewithus.
Looking ahead• Donatearound75,000hourstogoodcausesthrough
theWaitrosePartnervolunteeringscheme.
Achievements• CalorielabellingintroducedinallWaitrosecafesand
Lovelifenutritionallybalancedrangelaunched.• JohnLewislauncheda‘MadeinUK’productidentifierfor
morethan4,000productsandintroducedasustainableproductidentifiertomorethan1,000products.
Challenges • IncreasingcustomerandPartnerunderstandingand
appetiteformakingmoresustainablelifestylechoices.
Looking ahead• Continuallyprovidegreaterchoiceandflexibilityfor
ourcustomersthroughourshopsandonlineformats.• Focusondevelopingacustomerrecyclingstrategy.
2009-10 2010-11 2011-12
Our environment
The Partnership view
Our communitiesOur customers
Cashcontributions£8,421,023
Timecontributions£1,008,239
In-kindcontributions£385,789
Managementcostcontributions£1,035,891
By making responsible choices we can help protect the planet – it’s good for our business, our Partners and
our customers.
Nigel Keen DirectorofPropertyServices
Bina Kantaria CustomerExcellenceManager
The Partnership aims to source products from long-term sustainable
supply chains.
Achievements• £465millionretailvalueofUKmanufacturedproducts
soldinJohnLewisin2011/12.• Continuedprogressinincreasingcertifiedsustainable
rawmaterialssuchaspalmoil,timberandfish.
Challenges• Workinglocallyandgloballywithsupplierstoembed
anddriveimprovementsintheiroperationsandthesustainabilityofourproducts.
Looking ahead• ImprovethesustainabilityofJohnLewisown-brand
clothingandtextiles,electricalappliancesandallown-brandpaperandwoodenproducts.
• 100%ofthepalmoilandsoyainourWaitroseown-brandproductstobefromcertifiedsources.
• ContinuetochampionBritish-madeproducts.
Our products and suppliers
Charlie Mayfield Chairman
Achievements• 84%ofPartnersrecommendthePartnership
asagreatplacetowork.• JohnLewisPartnershipaccreditedbythe
CorporateResearchFoundationasoneofBritain’sTopEmployers2012.
Challenges• Energisingourprocesses,toolsandtechnology
tosupportPartnersintheirjobs.• DrivingchangesinPartnerbehaviourtosupport
deliveryofoursustainabilitygoals.
Looking ahead• ImplementournewPartnershipperformance
managementframework.• ImplementthePartnership’shealthservicesstrategy
forPartners.
Our people
The world in which we live is changing, and the way we want to work and interact is changing too.
Tracey Killen DirectorofPersonnel
2001-02
Total£10.8million
2010-11 2011-12
+6.4%Grosssalesup6.4%to£8.7billion
32Opened32newstores2011-12
91%ofJohnLewiscarpets
40%ofWaitrosecutflowers
Sourced from the UK Serving our customers
100%ofWaitroseown-brandchickeneggs
71%ofJohnLewismattressesanddivans
Total number of Partners
72,430 76,482 80,854
Value of contributions to charities and community groups in 2011/12
Partnership GHG emissions (CO2e tonnes per £m sales)
Tina Varns CommunityInvestmentManager
Here’s a taster of our achievements, challenges and aims for the future.
Named ‘Retailer of the Year’
atOracleRetailWeekawards2011
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