what open source lovers want?
TRANSCRIPT
What open source lovers want?
Erwin Tenhumberg
Community Development and Marketing
Open Source Group
Sun Microsystems
September 2006
What I will talk about
OpenOffice.org Developer Surveys
OpenOffice.org User Surveys
User Feedback == Potential To-Do List Items
OOoCon Ad-hoc Developer Survey - Top 3
Build system pain
Modularization, refactoring, clean-up
Specifications and code review
n = 25 Participants
Other issues mentioned
Community management and process
Translation process, i18n
Development docs
Replacing VCL and UI development
Focus on actual user satisfaction
OpenOffice.org Contributor Survey
Promoted on various developer mailing lists
Focus on code contributors
30 people participated
Contributions of survey participants
OOo Survey: What three things do you like most about OpenOffice.org?
The high visibility of the project, e.g.
Broadly used end-user product
Best Microsoft alternative
Participation from large companies
The community experience, e.g.
Distributed development
Team work via IRC and email
OpenOffice.org Conference (OOoCon)
Technology exposure / learning new skills, e.g.
UNO
What three things do you find most annoying about OpenOffice.org?
Bug fix inclusion process, e.g.
Inclusion of bugs takes to long
Complex process
Code complexity
Lack of documentation
Build system, e.g.
Builds take too long
Build system not easy to understand
Project infrastructure, e.g.
Performance and reliability
New Patch Metrics:
Initial Response Time (IRT)
New Patch Metrics:
Issue Inactivity Time (IIT)
Motivations for Participation
Motivations - The Good and the Bad
Key influencing Factors
Influencing Factors - Good/Bad
OpenOffice.org Developer Survey on
development.openoffice.org (ended)
OpenOffice.org User Survey
Started 20 October 2005, i.e. the launch of OpenOffice.org 2.0
Only available in English!!!
People get to the survey via the registration dialog
Link to the survey has been deactivated by quite a few (Linux) distributions
More than 900,000 participants so far
More than 2,000 participants per day!!!
Longer outage!
80% new survey participants
More than 60% new users
How People find out about OpenOpenOffice.org
OpenOffice.org Distribution/Acquisition
Majority is using OpenOffice.org 2.0.x
Platform Importance
OpenOffice.org Users by Country
(Top 15)
Importance of Languages (Top 15)
Primary Use of OpenOffice.org
Industries / Verticals
Company Sizes
Switch/Migration Rate
Feature Area Importance
Opportunities for Complementary Products
About 70% of the users are not interested in contributing back to OpenOffice.org Can we change that?
What users want,
and what new developerscould look at
Top-12 Wishes (announce, Dec. 2004)
Microsoft interoperability incl. macro support
Microsoft Access clone/alternative
Performance and stability
Groupware client (PIM / Microsoft Outlook clone/alternative)
Dictionaries, spell checking, grammar checking
Mac version
Modern UI
PDF export and import
Bibliographic tool
AutoUpdate
Support for distributed editing / collaboration
Document templates
Top Barriers for Businesses (User Survey)
Microsoft compatibility (including roundtrip)
Inertia
Existing vendor relationship
Training costs
Visibility of OpenOffice.org
Open source / non-Microsoft mistrust
Third party integration/support
Existing Microsoft Office licenses
Missing Outlook alternative
Missing VBA macro support
Support availability (internal and external)
Migration costs
Usability
Top Annoyances (User Survey, 1 of 2)
Microsoft Office compatibility
Startup performance
General performance
Ease-of-use
Stability
Microsoft UI compatibility
Memory usage
Macro recorder
Top Annoyances (User Survey, 2 of 2)
Mail merge
Developer documentation
Base functionality
Microsoft Access import/support
Chart functionality
Bullets and numbering
Poor HTML export
Online help
Things that should be added (1 of 2)
Improved compatibility (including rountrip)
Outlook alternative
MS Access alternative (including reports)
Better macro recorder/editor
PDF import
VBA macro migration/conversion
HTML/XHTML editor (including CSS support)
Things that should be added (2 of 2)
Improved/extended PDF export (e.g. security features)
More/better photo editing features
More/better templates
Grammar check
Developer documentation
More/better dictionaries
Better PivotTable support
Top Issue Tracker RFE's
Top Issue Tracker RFE's
Next steps
Deep dive into the survey data
Redesign of the user survey e.g. elimination of some open ended questions and insufficient answer options
Setup of (a) new developer survey(s)
Creation of job descriptions (i.e. to-do list items) based on the user survey and Issue Tracker data
Finding ways to move people up the open source loyalty ladder, i.e. turning users into evangelists and evangelists into contributors
What is the industry sector/vertical of your company?Other46,06823.33%
IT: Software / Hardware / Services36,96518.72%
Education / Research / Science28,36314.36%
Manufacturing13,1186.64%
Government / Defense / Military10,3335.23%
Healthcare8,9284.52%
Financial Services8,9274.52%
Media/Entertainment/Publishing8,2514.18%
Retail Trade7,8083.95%
Telecommunication6,1363.11%
Automotive4,6692.36%
Not for Profit / Church4,5412.30%
Legal4,1222.09%
Energy3,9412.00%
Agriculture3,2731.66%
Life Sciences2,0071.02%
???Page ??? (???)09/13/2006, 22:21:34Page / OpenOffice.org User Survey ParticipationColumn B
Oct 200578626
Nov 2005112858
Dec 200597433
Jan 2006103809
Feb 200683584
Mar 200689886
Apr 200654680
May 200617481
Jun 200664026
Jul 200673243
Aug 200675496
Is this the first time you are completing an OpenOffice.org registration survey?
Yes - this is the first time I take the registration survey.595,53580.62%
No - I took the same survey on an older OpenOffice.org software version.68,2179.23%
No - I took the same survey from another computer with the same OpenOffice.org software version installed.20,0202.71%
No - I have completed an older version of the user survey.13,1881.79%
I cannot remember.41,7215.65%
???Page ??? (???)09/13/2006, 22:21:34Page / What version of the OpenOffice.org software do you use ? 0.x1,6890.24%
1.05,0990.72%
1.0.x4,8380.68%
1.113,6951.93%
1.1.x36,1255.08%
1.9.x9,3851.32%
2.0319,84544.98%
2.0.x260,09436.57%
I don't know.60,3838.49%
???Page ??? (???)09/13/2006, 22:21:35Page / How long have you been using OpenOffice.org?I just installed it for the first time.460,82662.74%
1-6 months84,36811.49%
6-12 months48,1346.55%
1-2 years75,63110.30%
more than 2 years65,5158.92%
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What tasks do you frequently do (at least one per month) ?Create and modify TEXT document templates561,51265.88%
Create new TEXT documents based on existing templates473,57955.56%
Open/read TEXT documents646,91975.90%
Create and modify SPREADSHEET document templates333,60339.14%
Create new SPREADSHEET documents based on existing templates313,97536.84%
Open/read SPREADSHEET documents416,28948.84%
Generate/create/develop/modify MACROS103,61512.16%
Use documents containing MACROS137,96516.19%
Use financial and statistical FORMULAS200,22423.49%
Create and modify PRESENTATION document templates253,58729.75%
Create new PRESENTATION documents based on existing templates257,77530.24%
Open/read/view PRESENTATION documents335,24839.33%
Create new desktop/Access-like DATABASES156,87318.41%
Use desktop/Access-like DATABASES186,82221.92%
???Page ??? (???)09/13/2006, 22:21:35Page / Would you be interested in contributing to the OpenOffice.org project? If yes, what would you mainly want to do?
No, I'm not interested.468,89369.04%
Help with QA and testing75,02311.05%
Create and distribute CDs26,6723.93%
Donate money24,5683.62%
Translate documentation20,8203.07%
Do marketing18,6392.74%
Write documentation17,0842.52%
Write bug fixes10,4991.55%
Help to localize the application10,1931.50%
Provide help on mailing lists6,7560.99%
???Page ??? (???)09/13/2006, 22:21:35Page / Contributor GoalsDifferenceWeighted
Make money 0.1-2.268
Think that software should not be a proprietary good -0.3-2.412
Limit the power of large software companies 0.2-2.32
Solve a problem that could not be solved by proprietary software 0.0999999999999996-2.444
Get help in realizing a good idea for a software product -0.100000000000001-2.418
Distribute not marketable software products 1.1-1.96
Get a reputation in the open source / free software community 1.4-1.525
Improve open source / free software products of other developers -1.3-2.542
Improve my job opportunities 0.2-2.232
Participate in the open source / free software scene -0.0999999999999996-1.62
Share knowledge and skills -0.6-1.653
Learn and develop new skills -0.800000000000001-1.76
Participate in a new form of cooperation -0.3-2.052
Add a desired feature to the software -2.5-3.564
Influencing FactorsDifferenceWeighted
Modularity -1.9-2.988
Documentation -3-3.784
Release management 0.0999999999999996-2.03
Collaboration platform -1.6-2.88
Physical meetings 0.100000000000001-2.438
Existence of a foundation -0.600000000000001-2.793
Internationalization 0.800000000000001-1.216
Feature and code quality -1.8-2.697
Design of the user interface -2.3-3.476
Ease of installation -0.3-2.052
Communication channels -1.4-2.465
Community structure -1.8-3.081
Existence of a task / to-do List -3.1-4.08
Copyright ownership -0.699999999999999-2.706
Licensing 0-1.716
OO.o Developer Interest by Company Type# of Participants
User594
Enterprise484
ISV276
SI125
Contributor166
Other40
N/A83
What country do you live in ?United States196,99027.39%
Germany74,72210.39%
France68,7199.56%
United Kingdom47,0556.54%
Canada28,8044.01%
Italy25,5143.55%
Netherlands22,3223.10%
Australia16,4692.29%
Brazil14,3462.00%
Spain12,6561.76%
Belgium12,0311.67%
Japan11,9831.67%
Poland11,1741.55%
Switzerland9,2501.29%
Norway8,8941.24%
???Page ??? (???)09/13/2006, 22:21:35Page / What language do/will you mainly work in when you use your OpenOffice.org software?English (en)367,79751.70%
Deutsch (de)80,84611.36%
Franais (fr)77,41910.88%
Nederlands (nl)23,4233.29%
Espaol (es)23,0083.23%
Italiano (it)21,8323.07%
Portugus do Brasil (br)11,5091.62%
Japanese (ja)11,2231.58%
Polish (pl)9,3971.32%
Russian (ru)8,8111.24%
Norwegian (no)7,9861.12%
Dansk (da)7,9541.12%
Chinese (zh-CN, zh-TW)6,9330.97%
esky (cs)6,0990.86%
Suomi (fi)5,7600.81%
???Page ??? (???)09/13/2006, 22:21:35Page / What platform (operating system) are/will you mainly be using OpenOffice.org on?WindowsXP569,20979.64%
Linux(Intel x86)43,2316.05%
Windows200042,4285.94%
Windows98(SE/ME)31,7414.44%
Mac OS X15,9632.23%
WindowsNT4.03,0070.42%
Other2,5020.35%
Windows951,6470.23%
FreeBSD1,4390.20%
Linux(PowerPC)1,3870.19%
Solaris5680.08%
???Page ??? (???)09/13/2006, 22:21:35Page / How did you find out about OpenOffice.org?Someone recommended it to me.257,51043.35%
I read about it.203,74634.30%
A web search (e.g. Google) led me to it.48,7238.20%
I found a link on a website other than www.openoffice.org.44,6217.51%
It has been installed in my company's desktops22,0853.72%
I heard about it on the radio or TV.10,9561.84%
At a conference/presentation/public demonstration.6,3411.07%
???Page ??? (???)09/13/2006, 22:21:35Page / What else would you like to learn about?OpenOffice.org Books20568424.13%
Databases17138720.11%
OpenOffice.org Training16661719.55%
OpenOffice.org Support14716117.27%
Linux Desktops14632117.17%
Clipart Graphics14291316.77%
Document Templates14239816.71%
Development Tools10735912.60%
MS Exchange Alternatives9269410.88%
(Macro) Migration Tools685748.05%
(Macro) Migration Services603727.08%
Integrated solutions for your industry sector/vertical491965.77%
???Page ??? (???)09/13/2006, 22:21:35Page / Where are/will you primarily using OpenOffice.org ?at home541,15475.28%
at work136,98919.06%
at university29,0114.04%
at school11,7221.63%
???Page ??? (???)09/13/2006, 22:21:35Page / How did you obtain your copy of OpenOffice.org software ?Download from the main OpenOffice.org website.436,50169.90%
Download from mirror site73,64211.79%
Magazine CD.41,6666.67%
A friend gave it to me.20,4333.27%
Download through peer-to-peer network (bittorrent).14,4492.31%
Bundled together with my operating system.7,9031.27%
It came pre-installed on my new computer.7,4921.20%
Bought OpenOffice.org CD7,4121.19%
It has been installed in my company/school/university desktops.5,1270.82%
My company/school/university gave me a copy.4,6640.75%
Free CD give-away at a public meeting/presentation/trade show.4,3860.70%
Bought StarOffice7900.13%
???Page ??? (???)09/13/2006, 22:21:35Page / How many office suite users does your company have?1-992,21249.56%
10-9932,69517.57%
100-99918,2879.83%
1,000-9,9999,8095.27%
10,000-99,9994,4852.41%
100,000 and more2,2911.23%
I do not know.26,26914.12%
???Page ??? (???)09/13/2006, 22:21:35Page / What is the percentage of those users that have already switched to OpenOffice.org?0%35,52819.52%
1-19%55,43330.46%
20-39%11,8476.51%
40-59%11,1066.10%
60-79%6,0643.33%
80-99%5,6533.11%
100%19,31810.62%
I don't know.37,03220.35%
???Page ??? (???)09/13/2006, 22:21:35Page /