what support should dealers expect from their ebike suppliers? warranty and maintenance
TRANSCRIPT
![Page 1: What Support Should Dealers Expect From Their eBike Suppliers? WARRANTY AND MAINTENANCE](https://reader036.vdocuments.net/reader036/viewer/2022062511/5516ee8b550346fe558b4a25/html5/thumbnails/1.jpg)
What Support Should Dealers Expect
From Their eBike Suppliers?
WARRANTY AND MAINTENANCE
![Page 2: What Support Should Dealers Expect From Their eBike Suppliers? WARRANTY AND MAINTENANCE](https://reader036.vdocuments.net/reader036/viewer/2022062511/5516ee8b550346fe558b4a25/html5/thumbnails/2.jpg)
Chris Connolly
Warranty and Maintenance Support
• Comprehensive Manufacturer’s Warranty
• Spare Parts Inventory
• Tools and Resources
• Knowledgeable Support Staff
![Page 3: What Support Should Dealers Expect From Their eBike Suppliers? WARRANTY AND MAINTENANCE](https://reader036.vdocuments.net/reader036/viewer/2022062511/5516ee8b550346fe558b4a25/html5/thumbnails/3.jpg)
Warranty and Maintenance Support
• Comprehensive Manufacturer’s Vehicle Warranty• Bicycle Frame (1 year, 5 years, lifetime, etc.)
• Propulsion System (Motor and related components)
• Battery (proper maintenance and care a MUST)
• Bicycle Components (Brakes, derailleurs, stem, handlebar, etc.)
• Is manufacturer properly accredited, insured, and following all CPSC and EPA guidelines?
![Page 4: What Support Should Dealers Expect From Their eBike Suppliers? WARRANTY AND MAINTENANCE](https://reader036.vdocuments.net/reader036/viewer/2022062511/5516ee8b550346fe558b4a25/html5/thumbnails/4.jpg)
Warranty and Maintenance Support
• Spare Parts Inventory• Lead times and availability
• Important to keep manufacturer-specific parts on hand, as well as bicycle related parts (QBP, J&B, SBS, etc.)
• Batteries
• Motors, controllers, and propulsion system-related
![Page 5: What Support Should Dealers Expect From Their eBike Suppliers? WARRANTY AND MAINTENANCE](https://reader036.vdocuments.net/reader036/viewer/2022062511/5516ee8b550346fe558b4a25/html5/thumbnails/5.jpg)
Warranty and Maintenance Support
• Tools and Resources• Online Portals
• Service Manuals
• Training and Service Videos
• RMA and Replacement Policies
![Page 6: What Support Should Dealers Expect From Their eBike Suppliers? WARRANTY AND MAINTENANCE](https://reader036.vdocuments.net/reader036/viewer/2022062511/5516ee8b550346fe558b4a25/html5/thumbnails/6.jpg)
Warranty and Maintenance Support
• Knowledgeable Support Staff• Coverage and Availability
• Training Resources (onsite, webinar, etc.)
• Is your supplier a true “manufacturer,” or simply an e-bike importer?
![Page 7: What Support Should Dealers Expect From Their eBike Suppliers? WARRANTY AND MAINTENANCE](https://reader036.vdocuments.net/reader036/viewer/2022062511/5516ee8b550346fe558b4a25/html5/thumbnails/7.jpg)
Questions?
![Page 8: What Support Should Dealers Expect From Their eBike Suppliers? WARRANTY AND MAINTENANCE](https://reader036.vdocuments.net/reader036/viewer/2022062511/5516ee8b550346fe558b4a25/html5/thumbnails/8.jpg)
![Page 9: What Support Should Dealers Expect From Their eBike Suppliers? WARRANTY AND MAINTENANCE](https://reader036.vdocuments.net/reader036/viewer/2022062511/5516ee8b550346fe558b4a25/html5/thumbnails/9.jpg)
THANK YOU!