whatever you do, stop it now! implementing lean to eliminate waste
TRANSCRIPT
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Whatever you do, stop it now! Implementing Lean to eliminate waste in a documentation production factory
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Nenad Furtula, VP of Sales and Marketing at Bluestream Database Software Corp.
Galyna Key, Learning Experience Manager at Datix Ltd.
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Nenad Furtula Partner and VP of Sales and Marketing at
Bluestream Database Software Corp. Working with XML technologies and bringing XML‐
related products to market for over a decade Building and socializing a DITA‐enabled component
content management system (CCMS) called XDocs BBA from Capilano University and an BSc
(Computer Science) from Dalhousie University Email: [email protected] Spare time: Two small children, skiing and surfing
Galyna Key Learning Experience Manager at Datix Ltd. Hands‐on practitioner working with DITA/XML
technologies to deliver customer leaning experience on desktop, cloud, and mobile platforms for the last 9 years
MA Philology from Odessa Mechnikov National University and MA Technical Authorship from Sheffield Hallam University
Twitter handle: @galynakey Email: [email protected] Spare time: Dancing, yoga, samurai sword (katana)
practice
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About Bluestream Bluestream has been in business since 1997 and has customers in many verticals,
among them software, oil and gas, health care, military, manufacturing, and finance XDocs enables organizations of all sizes to realize the benefits of DITA at a lower cost
than the competition while providing a comparable or better quality system—thus offering unparalleled value
XDocs customers range from Fortune 100 organizations seeking complex cross‐departmental DITA solutions to small businesses containing single author documentation teams
XDocs Component Content Management System (CCMS) from Bluestream Database Software Corp. is a standards compliant single‐sourcing solution that enables technical communicators to create, manage, and store large volumes of both XML and non‐XML content
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About Datix Established in 1986, was founded inside a law firm (defended the NHS
against medical malpractice claims) Datix software is used by health systems, hospitals and other health
care providers to report patient safety incidents, monitor patient feedback and manage risk
Datix software for patient safety is used by 80% of the NHS in the UK (more than 350 Trusts)
Datix has a diverse and rapidly growing customer base in healthcare in the USA (including US Department of Defence), Canada, Australia and the Middle East
Headquarters in London, UK; offices in the USA (Chicago and Washington DC)
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Don’t be Excellent, be Outstanding
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Finding Leverage
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Life of High or Low Leverage
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Question #1: Do you and your team have to regularly work overtime to hit the production delivery deadline?
Question #2: Do you feel your time is mainly spent on ‘wrong’ tasks, and you do not have time to deliver true customer value?
Question #3: Do you feel trapped by production delivery cycle, and let it control your life rather than the other way round?
Question #4: Do you work harder and longer to maintain your level of standards, and as a result, have no time left for innovation with your team?
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Choosing Life of High Leverage
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Lean Strategy
Maximizing company value‐adding activities by removing waste and letting value flow to customer
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How Long is a Piece of String?
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Value Stream Mapping (VSM)
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Value Stream Mapping (VSM) –Documentation Production
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What is Waste, and Where to Find it
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Value Stream Flow vs Waste Elimination Flow
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waste elimination direction
value stream direction
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5‐Step Lean Strategy for Documentation
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1. Create a simplified value stream map for your documentation production process
2. Locate the point of maximum need, i.e. the point on the map which is closest to your customer
3. Take a massive action to reduce waste at the point of maximum need
4. Measure the results to know you are on track5. Continue working up the value stream identifying and
eliminating waste and celebrating success
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Today
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Two Years Ago
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Starting Right at the Delivery
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Searchable, high‐quality, up‐to‐date, relevant content available to Datix customers online ‐ ASAP
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Lean (and Mean) Questions
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Do we help our customers get their answers faster? If not, what must we do about it – right now? Do we help our customers to increase their productivity? If not, what must we do about it – right now? Do we help our customers onboarding their new employees? If not, what must we do about it – right now?
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Documentation Production at Datix
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Factory equipment (tools): XDocs CCMS + DITA open toolkit + Oxygen XML editor Content production framework: DITA/minimalism Project management framework: Lean Team size: 3 people
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Today
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Tomorrow
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Delivery! Again, and again, and again!
Knowledge Paths to accelerate customer learning (foundational knowledge of Datix products for onboarding)
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Q&A
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1. Transportation: Is there unnecessary (non‐value‐added) movement of parts, materials, or information between processes?
2. Waiting: Are people, parts, systems, or facilities idly waiting for a work cycle to be completed?
3. Overproduction: Are we producing sooner, faster, or in greater quantities than the customer is demanding?
4. Defects: Does the process result in anything that the customer would deem unacceptable?
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8 Types of Waste
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5. Inventory: Do we have any raw materials, work‐in‐progress (WIP), or finished goods that are not having value added to them?
6. Movement: How much do we move materials, people, equipment, and goods within a processing step?
7. Extra Processing: How much extra work is performed beyond the standard required by the customer?
8. Underutilised employees.
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8 Types of Waste(Cont.)
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Datix Factory Equipment
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customer
Packaging and delivery/distribution
Content production
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Waste Examples
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Stage
Requirements gathering
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Mastering the Lean Vocabulary• Value stream and value stream mapping• Waste (Muda) • Culture of continuous improvement (Kaizen) • Workplace (Gemba)• Sign, Index Card (Kanban)• Policy deployment process (Hoshin Kanri)• Continuous flow • Pull systems • Quality at the source• Just‐in‐time • Automation (Jidoka)
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Lean Thinking (Kaizen)
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Right People
Right Processes
Lean Philosophy
The Toyota Triangle
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Value Stream Mapping (VSM) –Software Development Example
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