what's beyond erp? new normal erp? by ludo van den kerckhove
DESCRIPTION
Ludo Van den Kerckhove - managing partner Across New Normal ERPTRANSCRIPT
![Page 1: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/1.jpg)
What’s beyond ERP ? New normal ERP?
Ludo Van den Kerckhove
MP Across Technology
![Page 2: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/2.jpg)
![Page 3: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/3.jpg)
![Page 4: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/4.jpg)
For the first time in history, 1700 worldwide CEO’s claim
“Technology will be the most influential factor for
our business in the next 3 – 5 years” Trend study IBM, 2012
Coincides with behavioral shift ...
![Page 5: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/5.jpg)
“Customer Experience” The new buzzwords in the board rooms ...
![Page 6: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/6.jpg)
In the Experience Economy, customers will ask you
THINGS
4
![Page 7: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/7.jpg)
Make my life easier
![Page 8: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/8.jpg)
Track and challenge me
![Page 9: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/9.jpg)
Treat me as unique
![Page 10: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/10.jpg)
Be fair and transparent
![Page 11: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/11.jpg)
But how do companies keep their promises?
GREAT!
Purpose
(what customers want)
Performance
(what you do)
Promise
(what you say you will do)
source: Dave Gray
![Page 12: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/12.jpg)
• High speed low speed
They struggle:
Can ERP help?
![Page 13: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/13.jpg)
27% IT-cost dedicated to ERP
>80% Large Companies have ERP
Source CIONET ERP survey
![Page 14: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/14.jpg)
27% IT-cost dedicated to ERP
>80% Large Companies having an
ERP
And yet, satisfaction is low complexity, rigidity, lack of user friendliness, costs...
![Page 15: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/15.jpg)
“Nobody gets fired for keeping
SAP ” (*)
Source CIONET ERP survey
Even with a low satisfaction rate, companies seem to accept that
ERP is a given?
(*) Oracle or MS adepts feel free to replace …
![Page 16: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/16.jpg)
Spot the differences! Sources: Forrester, Gartner & IBM
Top Business Priorities
1. Drive the business transformation with technology
2. Increasing enterprise growth
3. Attracting & retaining new customers
4. Reducing enterprise costs
5. Innovation (creating new products & services)
6. Delivering operational results
![Page 17: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/17.jpg)
ERP only + classic IT behavior
is
OUT
ERP + high speed
is
IN
![Page 18: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/18.jpg)
One size fits all
Zero Risk
![Page 19: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/19.jpg)
Decide
Efficiency versus Agility
Be agile where
![Page 20: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/20.jpg)
Low Speed of change
High opportunity for cost reduction and standardization
Slower rate of change
Changes have high impact on overall business and risks should be limited
Central governance
High opportunity for customer driven innovations
High rate of change
Changes have local impact in business and risks should be taken
Empowerment of (local) business
Combine two tactics
High Speed of change
![Page 21: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/21.jpg)
Big impact on
Your Organization
Your Architecture
Your Culture
![Page 22: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/22.jpg)
Differentiate high speed capabilities
For agility
ERP
=
CORE
![Page 23: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/23.jpg)
SOA enables your enterprise’s “App Store” reconnecting both worlds
![Page 24: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/24.jpg)
![Page 25: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/25.jpg)
Signs of this trend on the market …
![Page 26: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/26.jpg)
“By 2016 the Chief Marketing Officer (CMO) will
have more IT budget than the CIO.”
![Page 27: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/27.jpg)
![Page 28: What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove](https://reader033.vdocuments.net/reader033/viewer/2022051323/5480674cb4af9fa0158b5cb1/html5/thumbnails/28.jpg)
Thank you!
@AcrossTech
www.a-cross.com/technology