what’s new in 2021

Collaborate | Ideate | Innovate

Part of the Public Sector Innovation SeriesInn vate NZ

Largest gathering of New Zealand Government leaders

Share your thoughts and ask your burning questions in interactive polls, panel discussions and Live Q&A sessions

Discuss the ‘new normal’ and the impact on ways of working in a post-COVID-19 environment

Enjoy 8+ hours of in-person networking with over 200 of your peers

Consider how your department could be part of the ‘2027 global innovation hub’ vision

Tailor your experience to your department’s needs by selecting from four new function-based streams

Innovate NZ looks to bring together the brightest minds of New Zealand’s Public Sector to network and connect. With a focus on collaboration, the event gives you the opportunity to meet with senior public sector leaders to share stories of all the good work happening, and to explore the innovative strategies key agencies and departments are harnessing to build a more unified government.

Agenda at a glance

What’s New in 2021:

Wednesday, 15 December 2021Shed 6, Wellington

Key Themes for 2021:

Building a strong public sector culture by focusing on wellbeing, strategic workforce planning and increased employee engagement

People and Culture

Embracing emerging technologies and methodologies to accelerate innovation and drive citizen-centric service delivery

Technology and Transformation

Optimising how digital transformation works to improves citizen-centric services and citizen experience

Digital & Citizen Experience

Creating data-driven departments that ethically leverage public sector data sets to turn information into actionable insights

Data and Analytics

Australian Taxation Office

“Excellent quality presenters and content; probably the best conference I have attended face to face.”

Who should attend?Senior Public Sector Leaders from:

Business Transformation

Continuous Improvement

Digital Innovation and ICTCategory

Citizen Engagement

Following successful adaptations brought on by the many challenges that 2020 delivered, New Zealand has now stepped into the global spotlight as being a precedent for cooperation, collaboration and innovation. This has placed great significance on our decision to act in accordance. One way the public sector can continue working on doing so is refining how government connects inter-departmentally, and reviewing how this connection can foster greater alliance and enhance the benefit for all citizens.

Rethinking where digital services fit into New Zealand’s central government, and how these will continue to have substantial impact on all citizens, is a key focus.

With the aim of becoming a global innovation hub by 2027, and the government setting a target to lift national research and development expenditure to two per cent of GDP by that same date, Aotearoa needs to keep transforming the way we listen, generate, and integrate new ideas. Combining initiatives such as digital strategies, new ways of work, use of data and technology, and fostering an inclusive people culture we can look to cement NZ as a thriving and innovative place in which to live, work, visit and do business.

Innovate NZ, in partnership with Ernst & Young, wants to take you on a journey from mere planning through to pioneering these exciting changes, and provide the ideal meeting place to learn, collaborate, and discuss the trends and innovations helping encourage economic and social prosperity for Aotearoa now and into the future, with some of the brightest public

Agenda Overview

Service Design and Delivery

Workforce Planning and HR

Culture & Change Managers

JOIN THE SOCIAL LEARNING PLATFORM FOR FREE AT WWW.PUBLICSECTORNETWORK.CO E: [email protected] P: (02) 9057 9070

https://publicsectornetwork.co/

Speakers Name

Job titleOrganisation

Chris LokumGeneral Manager People Group,

Jean Fleming Technical Expert - Health & Disability Review Transition Unit, Department of Prime Minister and Cabinet

Anita EastonHead of Data and Information,

Rogan Clarke Director Digital Change,

Toni Gutschlag Director of Service Improvement,MInistry of Health

Julie MItchell Head of Global Careers,

New Zealand Ministry of Foreign Affairs & Trade

Stephen DunstanGeneral Manager, Enablement – Immigration, Ministry of Business, Innovation & Employment

Yogi StocklerDeputy Director Defence Excellence (Innovation),

NZ Defence Force

McLeish MartinHead of Client and Channel Experience, Ministry of Social Development

Jane DerbyshireDirector, Organisational Strategy and Performance, The Treasury

Deputy Chief Executive Insights & Deployment,

NZ Police

Tom ByrneCIO Central Agency Shared Services,

Robyn Shearer Deputy Chief Executive Officer - Sector Support & Infrastructure,

Mary CraigDeputy Commissioner Enterprise Design and Integrity,Inland Revenue (IRD)

Mark FraserGeneral Manager, Urban Development & Delivery,Kāinga Ora Homes and Communities

Inland Revenue Department

Paul James

Steffi Schuster

Aaron Jordan

Yogesh Anand

Chief Executive & Government Chief Digital Officer,

Head of Data and Statistics,

Chief Digital Officer,

Chief Technology Officer,

Department of Internal Affairs

Reserve Bank of New Zealand

Toitu Te Whenua - Land Information NZ

Waka Kotahi New Zealand Transport Agency

R. Mark Evans

Waka Kotahi NZ Transport Agency

Oranga Tamariki - Ministry for Children

Ministry of Health

Aimee WhitcroftOpen Data Lead,Waka Kotahi NZ Transport Agency

Te Tai Ōhanga – The Treasury

Sheridan WilliamsSenior Project Manager - Performance Management Project,Oranga Tamariki – Ministry for Children

Jan SheppardChief Data and Analytics Officer, Institute of Environmental Science Research

Hamiora James BowkettDeputy Secretary Strategy Governance & Public Sector Performance,Te Puni Kōkiri Ministry of Māori Development

Chris JonesChief Safety & Wellbeing Officer,Department of Corrections



08:00am Registration and Networking Breakfast

09:00am Welcome from the Public Sector Network

09:10am Welcome from the Chair Presented by Ernst & Young

09:20am Ministerial Opening Address: Creating a World-Class Innovation Hub

09:30am Government Keynote:

Exploring Collaboration and Digital Innovation in the Public Sector • Understanding the drivers and outcomes of the Digital Strategy • Utilising innovative technology to improve government services and efficiency in the public sector • Sustaining and building upon the progression and modernisation of government services

Paul James, Chief Executive & Government Chief Digital Officer, Department Internal Affairs

09:50am Partner Session: Leading Change – Transforming Citizen Services with a Digital Government

10:10am Panel Discussion:

Technology, People, Processes & Data – Bringing it All Together to Support the Future Growth and Prosperity of New Zealand • Outlining top priorities to support public sector innovation and transformation • Encouraging cross departmental and cross-functional collaboration to achieve a central vision • Establishing a citizen-centric approach to public sector innovation and tech integration

Chris Lokum, General Manager People Group, Waka Kotahi New Zealand Transport Agency McLeish Martin, Head of Client and Channel Experience, Ministry of Social DevelopmentRobyn Shearer, Deputy Chief Executive Officer - Sector Support & Infrastructure, Ministry of Health Anita Easton, Head of Data and Information, Oranga Tamariki—Ministry for Children

10:40am Morning Tea

Program Wednesday, 15 December 2021

Agenda



STREAMS TECHNOLOGY PEOPLE

11:10am Welcome from Stream Chair Welcome from Stream Chair

11:25am Keynote:

How To Further Create a Flexible, Agile and Adaptable Digital Government with Innovative ICT Processes • What technologies and tools are making waves in the public sector space • Recognising opportunities to ‘do more with less’ through automation

Yogesh Anand, Chief Technology Officer, Waka Kotahi New Zealand Transport Agency

Keynote:

Engaging Employees to Make Department Transformation Goals More Attainable • Actualising larger departmental goals by investing in strategic upskilling

and employee support • The three E’s of good employees: educated, engaged, enterprising

Hamiora James Bowkett, Deputy Secretary Strategy Governance & Public Sector Performance, Te Puni Kōkiri Ministry of Māori Development

11:45am Partner Session Partner Session

12:05pm Panel:

Exploring the Tools, Strategies and Innovations Driving Transformation • Identifying what tools and technology will best support your vision and

goals • Embedding new technology with minimal disruption to business and

ensuring it is fully utilised • Modernising and optimising IT services to boost customer and employee

experience

Yogi Stockler, Deputy Director Defence Excellence (Innovation), New Zealand Defence ForceTom Byrne, CIO Central Agency Shared Services, Te Tai Ōhanga – The TreasurySheridan Williams, Senior Project Manager - Performance Management Project, Oranga Tamariki – Ministry for Children

Panel:

Developing the Next Generation Public Sector Workforce • Discussing the skills and attributes needed for a next generation workforce • Prioritising wellbeing to drive productivity and retention • How to ensure you have the organisational culture to deliver on your

strategy and further support your vision

Julie Mitchell, Head of Global Careers, New Zealand Ministry of Foreign Affairs & TradeJane Derbyshire, Director Organisational Strategy and Performance, Te Tai Ōhanga – The TreasuryChris Jones, Chief Safety & Wellbeing Officer, Department of Corrections

12:35pm Lunch




New Zealand Customs Service

“Fantastic, engaging, interactive & the best I’ve been to”

“Thank you for this event to help explore how to reconnect with the people”

Department of Internal Affairs rnment

STREAMS DATA DIGITAL & CX

01:35pm Welcome from Stream Chair Welcome from Stream Chair

01:50pm Keynote:

The Reserve Bank’s Approach To Data For Outcomes• The RBNZ’s data mandates, vision and values• The role of data at RBNZ and its current data paradigm• Pivoting a data governance and analytics strategy to meet requirements

(data needs, risk and compliance)

Steffi Schuster, Head of Data and Statistics, Reserve Bank of New Zealand – Te Pūtea Matua

Keynote:

Exploring Innovative Public Services & Strategic Digital Planning• Identifying the most beneficial areas to improve CX capabilities and drive

more effective citizen outcomes • Where does digital service technology fit into a post-COVID New Zealand,

and the government’s wider strategy as a whole? (what tools, processes, people and technology can be used to bring this vision forward)

Aaron Jordan, Chief Digital Officer, Toitu Te Whenua – Land Information NZ

02:10pm Partner Session Partner Session

02:30pm Panel:

Curating Public Sector Data to Optimise Processes and Derive Actionable Insights • What can be done to create a public perception of trust so data collection

works both ways? • Leveraging data insights to transform systems and services • Building data-centric cultures with a collaborative approach to data &

analytics

R. Mark Evans, Deputy Chief Executive Insights and Deployment, NZ Police

Aimee Whitcroft, Open Data Lead, Waka Kotahi NZ Transport Agency

Jan Sheppard, Chief Data and Analytics Officer, Institute of Environmental Science Research

Panel:

Bridging the Digital Divide – How Digital Technologies Can Be Used to Improve Public Engagement Through Safer, More Secure and Reliable Services• Integrating public services into more flexible, and far reaching digital

platforms • Ensuring new policies and processes include and benefit all New

Zealanders (digital inclusion)

Stephen Dunstan, General Manager, Enablement – Immigration, Ministry of Business, Innovation & Employment

Rogan Clarke, Director Digital Change, Inland Revenue Department

Jean Fleming, Technical Expert - Health and Disability Review Transition Unit, Department of Prime Minister & Cabinet

03:00pm Break




03:10pm Keynote:

Ensuring the Public Sector Workforce Has the Capability to Meet the Needs of a Digitally-Progressive Government • Leveraging valuable insights to reassess, refine and inform the future of service delivery experience • Further assessing your digital maturity and how this will effect a customer-centric, digital culture in New Zealand • Let’s get going – what is standing in the way of actualising sustainable digital progression

03:30pm Partner Session

03:50pm Panel Discussion:

Leveraging the Individuality of New Zealand - Who Do We Serve? What Have We Got to Give? • Building a public sector culture that encourages agility, synchronicity and inclusivity for all • Developing progressive business continuity plans to minimise disruption yet maintain security • Addressing the digital divide – how should we be managing technological advancements within government?

Mark Fraser, General Manager, Urban Development and Delivery, Kāinga Ora Homes and CommunitiesMary Craig, Deputy Commissioner Enterprise Design and Integrity, Inland Revenue DepartmentToni Gutschlag, Director of Service Improvement, Ministry of Health

04:20pm Closing Remarks and Networking Drinks


PartnersLead Chair



what’s new in 2021

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