what’s new in 2021
TRANSCRIPT
Collaborate | Ideate | Innovate
Part of the Public Sector Innovation SeriesInn vate NZ
Largest gathering of New Zealand Government leaders
Share your thoughts and ask your burning questions in interactive polls, panel discussions and Live Q&A sessions
Discuss the ‘new normal’ and the impact on ways of working in a post-COVID-19 environment
Enjoy 8+ hours of in-person networking with over 200 of your peers
Consider how your department could be part of the ‘2027 global innovation hub’ vision
Tailor your experience to your department’s needs by selecting from four new function-based streams
Innovate NZ looks to bring together the brightest minds of New Zealand’s Public Sector to network and connect. With a focus on collaboration, the event gives you the opportunity to meet with senior public sector leaders to share stories of all the good work happening, and to explore the innovative strategies key agencies and departments are harnessing to build a more unified government.
Agenda at a glance
What’s New in 2021:
Wednesday, 15 December 2021Shed 6, Wellington
Key Themes for 2021:
Building a strong public sector culture by focusing on wellbeing, strategic workforce planning and increased employee engagement
People and Culture
Embracing emerging technologies and methodologies to accelerate innovation and drive citizen-centric service delivery
Technology and Transformation
Optimising how digital transformation works to improves citizen-centric services and citizen experience
Digital & Citizen Experience
Creating data-driven departments that ethically leverage public sector data sets to turn information into actionable insights
Data and Analytics
Australian Taxation Office
“Excellent quality presenters and content; probably the best conference I have attended face to face.”
Who should attend?Senior Public Sector Leaders from:
Business Transformation
Continuous Improvement
Digital Innovation and ICTCategory
Citizen Engagement
Following successful adaptations brought on by the many challenges that 2020 delivered, New Zealand has now stepped into the global spotlight as being a precedent for cooperation, collaboration and innovation. This has placed great significance on our decision to act in accordance. One way the public sector can continue working on doing so is refining how government connects inter-departmentally, and reviewing how this connection can foster greater alliance and enhance the benefit for all citizens.
Rethinking where digital services fit into New Zealand’s central government, and how these will continue to have substantial impact on all citizens, is a key focus.
With the aim of becoming a global innovation hub by 2027, and the government setting a target to lift national research and development expenditure to two per cent of GDP by that same date, Aotearoa needs to keep transforming the way we listen, generate, and integrate new ideas. Combining initiatives such as digital strategies, new ways of work, use of data and technology, and fostering an inclusive people culture we can look to cement NZ as a thriving and innovative place in which to live, work, visit and do business.
Innovate NZ, in partnership with Ernst & Young, wants to take you on a journey from mere planning through to pioneering these exciting changes, and provide the ideal meeting place to learn, collaborate, and discuss the trends and innovations helping encourage economic and social prosperity for Aotearoa now and into the future, with some of the brightest public
Agenda Overview
Service Design and Delivery
Workforce Planning and HR
Culture & Change Managers
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Speakers Name
Job titleOrganisation
Chris LokumGeneral Manager People Group,
Jean Fleming Technical Expert - Health & Disability Review Transition Unit, Department of Prime Minister and Cabinet
Anita EastonHead of Data and Information,
Rogan Clarke Director Digital Change,
Toni Gutschlag Director of Service Improvement,MInistry of Health
Julie MItchell Head of Global Careers,
New Zealand Ministry of Foreign Affairs & Trade
Stephen DunstanGeneral Manager, Enablement – Immigration, Ministry of Business, Innovation & Employment
Yogi StocklerDeputy Director Defence Excellence (Innovation),
NZ Defence Force
McLeish MartinHead of Client and Channel Experience, Ministry of Social Development
Jane DerbyshireDirector, Organisational Strategy and Performance, The Treasury
Deputy Chief Executive Insights & Deployment,
NZ Police
Tom ByrneCIO Central Agency Shared Services,
Robyn Shearer Deputy Chief Executive Officer - Sector Support & Infrastructure,
Mary CraigDeputy Commissioner Enterprise Design and Integrity,Inland Revenue (IRD)
Mark FraserGeneral Manager, Urban Development & Delivery,Kāinga Ora Homes and Communities
Inland Revenue Department
Paul James
Steffi Schuster
Aaron Jordan
Yogesh Anand
Chief Executive & Government Chief Digital Officer,
Head of Data and Statistics,
Chief Digital Officer,
Chief Technology Officer,
Department of Internal Affairs
Reserve Bank of New Zealand
Toitu Te Whenua - Land Information NZ
Waka Kotahi New Zealand Transport Agency
R. Mark Evans
Waka Kotahi NZ Transport Agency
Oranga Tamariki - Ministry for Children
Ministry of Health
Aimee WhitcroftOpen Data Lead,Waka Kotahi NZ Transport Agency
Te Tai Ōhanga – The Treasury
Sheridan WilliamsSenior Project Manager - Performance Management Project,Oranga Tamariki – Ministry for Children
Jan SheppardChief Data and Analytics Officer, Institute of Environmental Science Research
Hamiora James BowkettDeputy Secretary Strategy Governance & Public Sector Performance,Te Puni Kōkiri Ministry of Māori Development
Chris JonesChief Safety & Wellbeing Officer,Department of Corrections
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08:00am Registration and Networking Breakfast
09:00am Welcome from the Public Sector Network
09:10am Welcome from the Chair Presented by Ernst & Young
09:20am Ministerial Opening Address: Creating a World-Class Innovation Hub
09:30am Government Keynote:
Exploring Collaboration and Digital Innovation in the Public Sector • Understanding the drivers and outcomes of the Digital Strategy • Utilising innovative technology to improve government services and efficiency in the public sector • Sustaining and building upon the progression and modernisation of government services
Paul James, Chief Executive & Government Chief Digital Officer, Department Internal Affairs
09:50am Partner Session: Leading Change – Transforming Citizen Services with a Digital Government
10:10am Panel Discussion:
Technology, People, Processes & Data – Bringing it All Together to Support the Future Growth and Prosperity of New Zealand • Outlining top priorities to support public sector innovation and transformation • Encouraging cross departmental and cross-functional collaboration to achieve a central vision • Establishing a citizen-centric approach to public sector innovation and tech integration
Chris Lokum, General Manager People Group, Waka Kotahi New Zealand Transport Agency McLeish Martin, Head of Client and Channel Experience, Ministry of Social DevelopmentRobyn Shearer, Deputy Chief Executive Officer - Sector Support & Infrastructure, Ministry of Health Anita Easton, Head of Data and Information, Oranga Tamariki—Ministry for Children
10:40am Morning Tea
Program Wednesday, 15 December 2021
Agenda
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STREAMS TECHNOLOGY PEOPLE
11:10am Welcome from Stream Chair Welcome from Stream Chair
11:25am Keynote:
How To Further Create a Flexible, Agile and Adaptable Digital Government with Innovative ICT Processes • What technologies and tools are making waves in the public sector space • Recognising opportunities to ‘do more with less’ through automation
Yogesh Anand, Chief Technology Officer, Waka Kotahi New Zealand Transport Agency
Keynote:
Engaging Employees to Make Department Transformation Goals More Attainable • Actualising larger departmental goals by investing in strategic upskilling
and employee support • The three E’s of good employees: educated, engaged, enterprising
Hamiora James Bowkett, Deputy Secretary Strategy Governance & Public Sector Performance, Te Puni Kōkiri Ministry of Māori Development
11:45am Partner Session Partner Session
12:05pm Panel:
Exploring the Tools, Strategies and Innovations Driving Transformation • Identifying what tools and technology will best support your vision and
goals • Embedding new technology with minimal disruption to business and
ensuring it is fully utilised • Modernising and optimising IT services to boost customer and employee
experience
Yogi Stockler, Deputy Director Defence Excellence (Innovation), New Zealand Defence ForceTom Byrne, CIO Central Agency Shared Services, Te Tai Ōhanga – The TreasurySheridan Williams, Senior Project Manager - Performance Management Project, Oranga Tamariki – Ministry for Children
Panel:
Developing the Next Generation Public Sector Workforce • Discussing the skills and attributes needed for a next generation workforce • Prioritising wellbeing to drive productivity and retention • How to ensure you have the organisational culture to deliver on your
strategy and further support your vision
Julie Mitchell, Head of Global Careers, New Zealand Ministry of Foreign Affairs & TradeJane Derbyshire, Director Organisational Strategy and Performance, Te Tai Ōhanga – The TreasuryChris Jones, Chief Safety & Wellbeing Officer, Department of Corrections
12:35pm Lunch
Program Wednesday, 15 December 2021
JOIN THE SOCIAL LEARNING PLATFORM FOR FREE AT WWW.PUBLICSECTORNETWORK.CO E: [email protected] P: (02) 9057 9070
New Zealand Customs Service
“Fantastic, engaging, interactive & the best I’ve been to”
“Thank you for this event to help explore how to reconnect with the people”
Department of Internal Affairs rnment
STREAMS DATA DIGITAL & CX
01:35pm Welcome from Stream Chair Welcome from Stream Chair
01:50pm Keynote:
The Reserve Bank’s Approach To Data For Outcomes• The RBNZ’s data mandates, vision and values• The role of data at RBNZ and its current data paradigm• Pivoting a data governance and analytics strategy to meet requirements
(data needs, risk and compliance)
Steffi Schuster, Head of Data and Statistics, Reserve Bank of New Zealand – Te Pūtea Matua
Keynote:
Exploring Innovative Public Services & Strategic Digital Planning• Identifying the most beneficial areas to improve CX capabilities and drive
more effective citizen outcomes • Where does digital service technology fit into a post-COVID New Zealand,
and the government’s wider strategy as a whole? (what tools, processes, people and technology can be used to bring this vision forward)
Aaron Jordan, Chief Digital Officer, Toitu Te Whenua – Land Information NZ
02:10pm Partner Session Partner Session
02:30pm Panel:
Curating Public Sector Data to Optimise Processes and Derive Actionable Insights • What can be done to create a public perception of trust so data collection
works both ways? • Leveraging data insights to transform systems and services • Building data-centric cultures with a collaborative approach to data &
analytics
R. Mark Evans, Deputy Chief Executive Insights and Deployment, NZ Police
Aimee Whitcroft, Open Data Lead, Waka Kotahi NZ Transport Agency
Jan Sheppard, Chief Data and Analytics Officer, Institute of Environmental Science Research
Panel:
Bridging the Digital Divide – How Digital Technologies Can Be Used to Improve Public Engagement Through Safer, More Secure and Reliable Services• Integrating public services into more flexible, and far reaching digital
platforms • Ensuring new policies and processes include and benefit all New
Zealanders (digital inclusion)
Stephen Dunstan, General Manager, Enablement – Immigration, Ministry of Business, Innovation & Employment
Rogan Clarke, Director Digital Change, Inland Revenue Department
Jean Fleming, Technical Expert - Health and Disability Review Transition Unit, Department of Prime Minister & Cabinet
03:00pm Break
Program Wednesday, 15 December 2021
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03:10pm Keynote:
Ensuring the Public Sector Workforce Has the Capability to Meet the Needs of a Digitally-Progressive Government • Leveraging valuable insights to reassess, refine and inform the future of service delivery experience • Further assessing your digital maturity and how this will effect a customer-centric, digital culture in New Zealand • Let’s get going – what is standing in the way of actualising sustainable digital progression
03:30pm Partner Session
03:50pm Panel Discussion:
Leveraging the Individuality of New Zealand - Who Do We Serve? What Have We Got to Give? • Building a public sector culture that encourages agility, synchronicity and inclusivity for all • Developing progressive business continuity plans to minimise disruption yet maintain security • Addressing the digital divide – how should we be managing technological advancements within government?
Mark Fraser, General Manager, Urban Development and Delivery, Kāinga Ora Homes and CommunitiesMary Craig, Deputy Commissioner Enterprise Design and Integrity, Inland Revenue DepartmentToni Gutschlag, Director of Service Improvement, Ministry of Health
04:20pm Closing Remarks and Networking Drinks
Program Wednesday, 15 December 2021
PartnersLead Chair
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