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Page 1: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and
Page 2: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

What's New in Oracle Integration Cloud Service [CON7328]

Antony Reynolds Product Strategy Director Rajan Modi Senior Development Director Tom Hora Development Director Oracle Integration Products September 19, 2016

Page 3: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Confidential – Oracle Internal/Restricted/Highly

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Program Agenda

ICS Review

Orchestrating

File Handling

Simplifying, Troubleshooting & Automating

Mapping

Summary

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Confidential – Oracle Internal/Restricted/Highly

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

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Oracle Applications, SAP, custom, legacy…

ON-PREMISES

API API API

API

API

API

Oracle Confidential – Restricted

Oracle Integration Cloud Service Fast forward to your finish line with a Simplified Integration Platform

SaaS Apps Enable faster delivery of integrations

• Zero Coding Point and Click browser based designer • Pre-built Integrations for common scenarios • Easier connectivity with Apps through Adapters • Built with experience and expertise of Oracle-wide SaaS and

Integration Product teams • Works seamlessly with your SaaS Upgrades

Secure • Secure on-premise connectivity with on-premises

connectivity agent • Support for popular security standards

Run on the Cloud or On-Premises • Oracle Cloud, On-premises Commodity or Cloud Machine

Oracle Integration Cloud Service

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

How ICS Simplifies Integration

• Simple Connection Model

• Integration Templates

• Recommends

• Customizable Pre-Built Integrations

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Page 7: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

• Each application has

– Its own security model

– Its own request/reply object model

• Some applications have – Have session models

– polymorphic operations

• Adapter elevates user experience

– Normalizes security

– Abstracts interfaces

– Manages sessions

– Hides polymorphic interface

– Provides • Consistent UI

• Consistent data representation

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Connection Challenge

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Cloud Adapters

Oracle Strategy for Adapters • Deliver standards based best in class adapters with rich and

elevated user experience

• Offer deep and native integration with SaaS, Applications (ERP, CRM etc.) & technology protocols

• Deliver integration friendly interfaces

• Significant productivity and time reduction in delivering complex maps (e.g. polymorphic wsdls)

• Based on Cloud Adapter SDK from Oracle – same connectivity on Integration Cloud Service and SOA Suite

• Oracle is the largest SaaS and Apps vendor in the world: our apps teams build and deliver adapters using Cloud Adapter SDK (e.g. Oracle CPQ Cloud Adapter, E-Business Suite adapter etc.)

• Deployment portability between cloud & on-premises

Oracle Integration Cloud Service

Page 9: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

ICS Cloud Adapters – in Production As of Sept 2016

Page 10: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Cloud Adapters Roadmap

OTM/GTM Social Cloud

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved. 11

Partners Extending the Platform

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Microsoft CRM Dynamics ICS Adapter by EC4U Switzerland Built using the ICS Cloud Adapter SDK

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Bristlecone ICS Prebuild Integrations Cloud / Hybrid Integration

ICS

SAP and Salesforce

Oracle E-Business Suite and Salesforce

Salesforce and ServiceNow

Salesforce and RightNow

Applications Integrated

Salesforce and Eloqua

SAP CRM and Eloqua

Salesforce and Oracle Sales Cloud

SAP and SuccessFactors

Oracle E-business Suite and SuccessFactors

SuccessFactors and Salesforce

Page 14: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

“Orchestration is the automated arrangement, coordination, and management of complex computer systems, middleware and services.”

– https://en.wikipedia.org/wiki/Orchestration_(computing)

Oracle Confidential – Internal/Restricted/Highly

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Orchestration Examples

• Validation

– Verify if entity already exists before creating it • e.g. New Account

– Validate against data source for correctness of input • e.g. Verify referenced contact actually exists

• Compound Object Creation – Ensure multiple entities are created and referenced in correct order

• Create account before attaching contact

• Complex Enrichment

– Retrieve data from multiple sources to enrich request

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

16.3.5 Functionality

• Triggers

– Synchronous Request/Reply

– Asynchronous Request/Reply

– One-Way Fire & Forget

• Invokes

– Synchronous Request/Reply

– One-Way Fire & Forget

• Assign

• Map

• Return

• Switch

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

• Scope

• Global Fault handler

• Scope Fault Handler

• Stop

• Notification

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16.4.x Scope & Fault Handling

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

16.4.x Looping & Extensions

• For Each

• While

• Wait

• Callout

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved. 19

Even the Cloud Has Files

Page 20: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

ICS: File/Batch Integration

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Oracle Integration Cloud Service

Page 21: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

ICS: FTP to Oracle ERP Cloud

Page 22: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. 22

• Orchestration Scheduled Orchestration

Variables and Assign

Stage File Activity Optimized Processing for the File Operations

For Each Loop On Files

Records in a file

New Features for File Processing and ERP Cloud Integration

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved. 23

• FTP Adapter Access SFTP Server

PGP encryption

File Format Builder

• ERP Cloud Adapter Upload File in ERP Cloud

Invoke Load Services in ERP Cloud

Specify Callback

Call back flow from ERP Cloud

New Features for File Processing and ERP Cloud Integration

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved. 24

Simplifying, Troubleshooting & Automating

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Challenges & Opportunities

• Mapping is Tricky and We Don’t Learn from Others

• Diagnosing Product Bugs & Integration Problems

• Notifying Interested Parties in Failure

• Scripting Deployment

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

• Gather Mappings from Activated Integrations

• Match Source & Target

• Attribute/Property Level Mapping

• Ranking based on Frequency of Use

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Recommend – Social Mappings

Page 27: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Diagnostic & Logging

• Product Bug Reporting

– Incident Reporting & Download

• Integration Problem Resolution

– Log Download

– Severity Settings

• Email Notification

– Failure

– Status

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Page 28: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Automation

• REST API

– Lifecycle Support

– Scripted Deployments

– Scripted Exports

– Scripted Endpoint Configuration

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Mapping the Future

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Challenges

• Refreshing Customized Pre-Built Integrations

• Loading Existing Mappings from Other Platforms

• Testing Mappings

• Viewing What is Happening

• Extending Mapping Capabilities

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Page 31: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

Mapper

• Customization

• Import

• Test

• Filters

– Mapped

– Custom

• Custom XPath Functions

• Futures (JET) – Undo/Redo

– Source View

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Page 32: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

API Platform Cloud Service Secure, manage and monetize services for the enterprise

Integration Cloud Service SOA Suite/SOA Cloud Service

Designed for LOB/Apps IT Designed for IT

Oracle Cloud On-premises or Oracle Cloud

• Ease of use – Intuitive drag & drop Web-based application integration

• Pre-built Integration – Run-ready integrations of common flows

• Recommendations – Embedded guidance for faster integration

• Comprehensive – Full suite of developer tools including ESB, B2B, MFT, API management, orchestration, event processing.

• Flexible Deployment – Same offering available on-premises (SOA Suite) or in Oracle Cloud (SOA Cloud Service)

• Simplified Management – Use Oracle Cloud tools to automate and simplify operations

Products: Oracle Integration Cloud Service and SOA Suite Built on a Common Integration Foundation

Common architecture, standards, integration components, application adapters

Oracle Confidential – Internal

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Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

• Account Creation

– Create a new account in Oracle Service Cloud, but if an account of that name already exists then just return the matching account.

• Send a Tweet

– Use an existing connection to send a tweet with a simpler interface than Twitter provides.

• Configure Twitter Connection

– Discover how to create an ICS connection to your own Twitter account.

Hands On Lab 7639 – 1 Session – 3 ICS Labs Tuesday & Thursday 11:30AM Nikko Ballroom II Demo Grounds Moscone South & Moscone West

Page 34: What's New in Oracle · Salesforce and ServiceNow Salesforce and RightNow Applications Integrated Salesforce and Eloqua SAP CRM and Eloqua Salesforce and Oracle Sales Cloud SAP and

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. Confidential – Oracle Internal/Restricted/Highly

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