what’s new on the cms market? efficient information ... · what’s new on the cms market?...

What’s new on the CMS market?

Efficient Information ManagementWith The Help Of Specific

Content Management Systems

Second, extended edition

© 2009 tekom – TC and more / D. Straub , M. Fritz

Dr. Daniela Straub tekom – Gesellschaft für technische Kommunikation e.V –Asscociation for Technical CommunicationTC and more GmbH

Dr. Michael Fritztekom – Gesellschaft für technische Kommunikation e.V –Asscociation for Technical Communication

TC and more GmbH


Introduction

Concept and realization of the study Samples and statistical basis of the user survey 2008 Participants of the system provider survey 2008 Content of the survey report 2008


Introduction: Concept and realization of the study

1. Expert workshop 2005

2. User survey (2005 and 2008)- General conditions in information development- Requirements and IT environment- Use of CMS and experiences- Tips from users for users

3. System provider survey (2005 and 2008)- Details on system producer- More than 100 features and interfaces- Use cases about system use- Reports from reference customers

4. Revision of the survey report (2005 and 2008)- Part A: Content Management Systems and information development- Part B: Steps for system implementation- Part C: Overview of Content Management Systems


Introduction: Participants of the system provider survey 2008

1. 4ST GmbH (HelpServer)2. Acolada GmbH (Sirius CMS) 3. ASC/Comet Communication GmbH

(AuthorIT) 4. docufy GmbH (COSIMA)5. Dokuwerk KG/ Stolz IT-Consulting

(SAP Knowledge Warehouse)6. Corena Deutschland GmbH (Life*CMS)7. D.O.G-GmbH (DocMill)8. Druckhaus Waiblingen GmbH (ASIM) 9. EMC Deutschland GmbH (ECM Suite –

Enterprise Content Management Suite)10. ESG Elektroniksystem- und Logistik-

GmbH (QuILS Redaktionssystem)11. empolis GmbH (e:CLS – empolis

Content Lifecycle Suite)12. FISCHER COMPUTERTECHNIK GMBH

(TIM-RS) 13. GFT (XML Redaktionssystem)

14. instinctools GmbH ([go:xDoc])15. IXIASOFT/bds-sysko

(Dita-CMS / IXIASOFT)16. Noxum GmbH

(Noxum Publishing Studio)17. Ovidius GmbH (TCToolbox)18. PTC - Parametric Technology GmbH

(DPS – Dynamic Publishing System)19. Rohde & Schwarz GmbH & Co. KG

(Rohde & Schwarz RedaktionsSystem)20. SCHEMA GmbH (SCHEMA ST4)21. Siemens AG (HyBrix) 22. Star AG (GRIPS)23. Tanner AG (Astoria)24. technotrans AG / global document

solutions (docuglobe) 25. Trisoft NV (Trisoft CMS)26. XyEnterprise Limited/Systec GmbH

(Content@ CMS)


The scenery

Requirements regarding information products and media Requirements concerning translation management Requirements concerning structuring and modularization Current distribution and application of specific Content Management Systems Change of the system environment through the implementation of Content Management

Systems Used functions for process support


Requirements: Type of information products in TechnicalCommunication

92%

70%

57%

53%

51%

38%

36%

35%

34%

33%

19%

13%

Ins truc tion manual

Ins tallation manual

Maintenance manual

Software description

Commiss ioning ins truction

Data sheets

Training material

Repair manual

Spare parts catalogue

Online help

Parts lis ts

Price catalogues


Requirements: Number of information products in TechnicalCommunication

1%2%

5%

12%13%13%

4%

7%

13%

15% 15%

0%2%4%6%8%

10%12%14%16%

1 In

form

atio

n pro

duct

2 In

form

atio

n pro

ducts

3 In

form

atio

n pro

ducts

4 In

form

atio

n pro

ducts

5 In

form

atio

n pro

ducts

6 In

form

atio

n pro

ducts

7 In

form

atio

n pro

ducts

8 In

form

atio

n pro

ducts

9 In

form

atio

n pro

ducts

10 In

form

atio

n pro

ducts

11 In

form

atio

n pro

ducts

68 %: 4 - 8 Information products


Requirements: Type of media in Technical Communication

79%

73%

70%

39%

33%

21%

14%

8%

7%

4%

0,20%

P rint doc uments

P DF doc uments (online)

P DF doc uments (print)

C D applic ations

Online help

HTML doc uments

P res entation material

Multimedia doc umentations

Dynamic webs ites

eL earning

Audio ins truc tion


Requirements: Number of media in Technical Communication

5%

25%

29%

19%

11%

6%4%

2%

0%

5%

10%

15%

20%

25%

30%

35%

1 Medium 2 Media 3 Media 4 Media 5 Media 6 Media 7 Media more than7 media

23 %: more than 5 media


Requirements: Translation Management

4%

65%

11%

13%

2%

1%

4%

No translation

One source language

Source language is translated into another sourcelanguage for translation

Several source languages from which several aresource languages for translation

Several source languages all of which are sourcelanguages for translation

Several source languages but only one is a sourcelanguage for translation

Several source languages which all have to betranslated into another source language for translation

20% have several sourcelangugages


42%

5% 3% 3% 2% 2% 1%

47%

5%

0,0%

10,0%

20,0%

30,0%

40,0%

50,0%

No st

anda

rds

Own

(inte

rnal

) sta

ndar

ds

Autom

otiv

e

DITA

S1000

D

Mili

tary

(exc

ept S

1000

D)

IMAP

Docbo

ok

Aviat

ion

(exc

ept S

1000

D)

Requirements: Standards for structure and layout


29%22%

12%

20%

57%56%53%

23%19%

13%

39%41%

37%

29%

6%

47%

0

20

40

60

Data

Sente

nces

Parag

raph

sPag

esCom

ponent

sTop

ics

Subch

apte

rCha

pter

Non-m

odula

r

%

tekom 2005

tekom 2008

Size distribution of modules


Data about the use of CMSs in companies

blubb


Distribution: CMS Use 2005 and 2008

7% 7%

29%

3%

50%

4% 3% 1%

19%

9%4%3%4%

6%

41%

11%

0%

10%

20%

30%

40%

50%

60%

Informatio

n stage regarding CMS

Decis ion stage pro / contra

CMS

Decis ion against CMS

Decis ion in favor o

f CMS: A

nalys is / Concept

Dec is ion in favor of C

MS: CM system selectio

n

Decis ion in favor of C

MS: CMS im

plementation


MS: CMS use


MS: CMS system change

20052008


Change of System Environment: Implementation of CMSs and editors

10%

32%

20% 17%

69%

1%3% 5%

19%

29%

2%2%

9%16%

1%7% 7%

14%

31%47%

4%0%

10%20%30%40%50%60%70%80%

F ram

emak

er s

truct

ured

XMet

aL

Arborte

xt E

ditor /

Epic

Word

(XML fu

nctio

nalit

y)XM

LSpy

Word

Fram

emak

er

Indes

ign

Pagem

aker

Quick

s ilve

r (In

terle

af)

Ventu

ra

Decis ion against CMS No CMS use CMS implementation CMS use


Change of System Environment : Use of TMS and Terminology Systems

50%

34%

69%

77%

24%

22%

49%

76%

Dec is ionagainst CMS

No CMS use

CMSimplementation

CMS use

Us e of terminology s ys tems

Us e of trans lationmanagement s ys tems


35%36%

47%50%

52%

72%

0%

20%

40%

60%

80%

Used Process Support

Term

inolo

gyan

d

languag

ech

eck

Change

man

agem

ent

(dev

elopm

ent)

Work

flow

Tran

slatio

n

man

agem

ent

Languag

eRele

ase

(Sta

tus)

Tech

nical R

eleas

e

(Sta

tus)


A professional process model

Process model for CMS implementation Necessary preparations for the introduction of a content management system from the

perspective of the manufacturers Empirical values of users regarding the effort Empirical values of users regarding the cost Experience report of the users concerning the implementation: What exactly would you do

differently if you would implement a CMS again? Further development of CMS


Estimated efforts

12,6 %17,2 %41,4 %15,8 %1,4 %Test system

6,0 %39,1 %34,9 %11,2 %2,8 %Graphics concept

6,0 %16,7 %39,1 %24,2 %5,1 %Editorial guide

3,7 %27,0 %41,9 %16,3 %5,6 %Publication concept

5,1 %11,6 %43,7 %17,7 %6,0 %Process modeling

10,2 %8,4 %42,3 %21,9 %6,0 %Metadata modeling

16,7 %9,8 %29,8 %21,9 %10,2 %Terminology extraction and

maintenance

3,7 %8,8 %34,4 %34,4 %12,6 %Modularization and variants concept

3,3 %8,4 %32,6 %36,7 %13,0 %Structuring and XML information

modeling

4,2 %11,2 %30,7 %31,6 %16,7 %Text standardization

14,9 %9,3 %20,0 %31,6 %18,1 %Legacy data migration

not donelowaveragehighvery highTask


Estimated costs

8,6 %4,3 %500 000 up to 1 millionEuro

22,9 %34,8 %13,0 %6,5 %250 000 - 500 000 Euro

14,3 %34,8 %30,4 %20,0 %16,1 %100 000 - 250 000 Euro

25,7 %17,4 %8,7 %40,0 %12,9 %50 000 - 100 000 Euro

11,4 %8,7 %30,4 %33,3 %48,4 %10 000 - 50 000 Euro

2,2 %4,3 %6,7 %16,1 %Up to 10 000 Euro

More than5000

employees1000 - 5000 employees

500- 1000 employees

250 -500 employees

50 - 250 employees

Number of employees in the companyTotal investment for theCMS in EUR


Experiences of users concerning the implementation

Conception stage Extended external support Conception stage was much too short! We would create a more specific concept of how the documentation should look likeafterwards and would record the documentation process more precisely.

Provider selection More detailed requirement specification and specification. Provider with more references/project experience Foster clear understanding between system provider and customer Exact specification of customization effort (cost and time) beforehand

Implementation stage Change Management should be considered much more To consult an experienced project manager from the start To demand an absolute, irrevocable „Yes“ from upper management, so that the implementation stage is not prolonged by constant justifications regarding budget and personnel


56%

10%

21%

29%

31%

Replacement

Operation

Integration (systems)

Integration(departments)

Functionaldevelopment

Further development of CMSs


System provider survey: Criteria to distinguish between the systems


1. Analysis of the current status

2. Presentation of the optimization potential

3. Definition of the target state

4. Evaluation of systems and selection

5. Preparation of product requirements specfication

6. Internal preparation

7. System adjustment

8. System installation

9. Training

10. System use

Process Model for CMS Implementation

12

34

56

78

910

ProcessEngineering

tekom CMS study 2005/2008

Content & MediaEngineering


Thank you for your attention!

Any Questions?

what’s new on the cms market? efficient information ... · what’s new on the cms market?...

Documents