whatwhat s’s new what new, what s’s next next october 2 ...agenda avaya cocompany overview if...

Grand Canyon Alliance of Avaya UsersGrand Canyon Alliance of Avaya Users

What’s New What’s NextWhat s New, What s NextOctober 2nd, 2008

www.quagga.com866.233.6878866.233.6878

© 2007 Avaya Inc. All rights reserved. 1

Agenda

C OAvaya Company OverviewIf You Missed ItNew Communication Manager Offers (November 2008)CM 5 2 Overview (May 2009) (Beta Trials Available)CM 5.2 Overview (May 2009) (Beta Trials Available)

– New IP9670 Endpoint – New One-X Communicator– OSPC “Next Generation Softconsole”

Communication Manager Messaging 5.2 (May 2009)


CMS R15 (Q1 2009)

Who is Quagga ?

L di i t t i li i i b ildi d d li i ifi dLeading integrator specializing in building and delivering unified communication solutions by integrating internal resources with industry leading partners to meet critical business requirements

Customer Focus5+ years, over 2,500 customers, over 20,000 sites, over 100,000+ devices supportedy pp

Proven ExperienceApplications Specialists and Engineers with industry certifications and an average experience of 15 years working in complex environmentsy g

AlliancesIndustry-leading alliances Avaya, Cisco, Extreme, Microsoft, Tandberg, Nectar, Teleproviders and many more


The “New” Avaya Era

Went Private in November of 2007Went Private in November of 2007Influx of new ideas, processes and moneyDown from 30+ Business Units to 3!Down from 30 Business Units to 3!

(Call Center, Unified Communications, & SMB)

New Technologies ComingNew Technologies ComingProduct Consolidation Simplify ProductsSimplify ProductsChannel Focused


If You Missed It

S8 30 M di SS8730 Media Server

S8510 Media Server

License Parking Features:S i bl CDR h i ESS/LSP dSurvivable CDR when in ESS/LSP modeExtension to Cellular 8.0IA770 support of IMAP4


New Communication Manager Offers

Communication Manager Enterprise Edition– UC Standard Edition Bundle Free Entitlement as of

November 2008November 2008

UC Standard Edition Bundle includes EC500, IP Softphone, One-X Mobile, One-X Portal, One-X Desktop, AES/Microsoft, and VPNRemote

– Future to include One-X Communicator & Intelligent gPresence Server


CM 5.2 Summary

Capacities and serversCapacities and servers– Processor Ethernet on S8730 Duplex Servers including support for port

networks and mixed PN/GW configurations. Final Station Count TBD– Increase IA770 users

S8400 ESS– S8400 ESSSIP Content

– Generalize offer for 18K SIP endpoints – Increases IP endpoints from 12K to 20Kp– SIP direct media

Quality– Improved Port Network Recovery from Control Network Outages

M i i CLAN TCP S k d i PN– Maintain CLAN TCP Sockets during PN restarts– Clock sync across IP links– Solution for Main/LSP split registration


IP 9670G Executive Touch Screen Phone

Integrated BluetoothLarge Color TouchLarge Color Touch ScreenIntegrated Gigabit teg ated G gab tSupports 3 x Expansion Modules


AVAYA (A) Home Screen

New Home screen provides one-touch access to applications and favorites

StocksWeatherWeather CalculatorSettingsUser-defined “favorite” contactsCustomer-defined


Customer defined WML apps

Introducing Avaya one-X Communicator

New Generation Unified Communications ClientNew Generation Unified Communications Client Intelligent Presence Aggregated across Avaya and Microsoft Office CommunicatorVoice and Video Calls and ConferencingIntuitive Access to Messaging, Conferencing, Contacts, Call History, Usage Modes


SIP and IP in Single Standard Client

Layout and Controls

Inbox DashboardInbox Dashboard-Messages-Calls-IM-Contacts

Window Controls-Quality Monitor-Contextual MenuTask Bar

User definedPresence

MessageWaiting Indicator

-Task Bar-Tool Bar-System Tray

Indicator

User Status-AvailableB

ModeCommunication ChannelsAction Bar-Busy

-Unavailable-Out of office-Offline(automatic or

-Office-Home-Mobile-TravelingUser defined

-Phone, IM, email, video-Available, conditional, unavailable

Action Bar-Search-Dial-Conference-Redial


(user selected)

-User defined -Dial Pad

Telephony

Single Call Handling

Click-to-dial & directory dialingClick-to-dial any yhighlighted number Automatic/user selected mute, hold, transfer

Call In Progress- Name, Number- Status: Mode Message Channels, ,

Send all calls to coverageConsultative, single-step

f i & t f

Status: Mode, Message, Channels

Multiple Call Handling

conferencing & transferManage multiple call appearances


Manage Contacts

Display corporate or p y ppersonal directories, Presence Access List (PAL)( )Search directoriesFilter by latest search yor contact availability


Video as Easy as a Phone Call

Video calls & conferencinggUnified audio/video featuresBandwidth management and gclass of service control Both SIP and H.323 clients


Messaging – Visual Voicemail

Click to play, deleteRich caller-id l i tleveraging corporate directoryLeverages Avaya Modular MessagingIntegrated with communication history

Voice Mail- Type (Voice)communication history Type (Voice)- State (Read, Unread)


Customizable Usage Modes

HomePCOffice

Con

trol

Con

trol

e eCon

trol

eCon

trol

Cal

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Cal

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Voic

e

Voic

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Cal

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Home OfficeHotel / Internet OnlyIn the office


Maintain enterprise identify for all inbound/outbound calls

Operator- and Information system OSPC for CM

User assigned hot-gkeys


*Braille and speech synthesizer supports visual disabled people

OSPC Highlights

Outlook & Lotus CalendarIntegrationIntegrationAbsence information will be automatically shown a before call is transferred

Calendar status info can be activated at OSPC user interfaceClient Server System or Si l SSingle SystemEasy import of CM data into OSPC telephone bookDiff t tDifferent ways to use OSPC GUI:Keyboard, mouse and touch screen and can be used separately or


used separately or together

CMS Roadmap

CY2008 CY2009

6/30/2008 Q1 20096/30/2008CMS R14.1

• Support for Microsoft

Q1 2009CMS R15

• Platform support for Support for Microsoft Vista OS for CMS Supervisor

• Remove limitations in Expanded Dial Plan for

ppSolaris 10

• Platform refresh

U d t t SPI Li kpCMS customers (requires EDP Green Feature on CM and IQ)

• Update to SPI Link


Communication Manager Messaging 5.2

Avaya Communication Manager Messaging 5.2 is the next release of CM Messaging. This cost-effective solution will scale up to 6,000 mailboxes. For end users of the INTUITY™ AUDIX® family of messaging applications, it gives users a seamless transition for their messaging experience.

S8510 as Messaging Server

IMAP4 Integration

Same Features as IA770


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