when disaster strikes - voip dispatch system | avtec inc...the scope of recovery ! seoc reconfigured...
TRANSCRIPT
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YOUR LOGO
When Disaster Strikes What We Learned from Hurricane Irene
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YOUR LOGO Page § 2
Agenda
Dispatching Overview
Vermont EM Overview
Hurricane Irene
Questions
1
2
3
4
5
Disaster Recovery Scenarios
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YOUR LOGO Page § 3
Agenda
Dispatching Overview
Vermont EM Overview
Hurricane Irene
Questions
1
2
3
4
5
Disaster Recovery Scenarios
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YOUR LOGO Page § 4
IP Dispatching – Network Topology
Dispatch Center
Remote
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YOUR LOGO Page § 5
Types of Interfaces
Open Standards § P25, MPT27, NXDN, DMR § Logging Recorders, 3rd Parties
Radio § Conventional and Trunked Systems § Ethernet connectivity
§ VoIP or POTS Phones § Cellular PTT
Telephony
Modern communications systems are often a mix of technologies
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YOUR LOGO Page § 6
IP Dispatching – Network Topology
Dispatch Center
Remote
Remote
Data Center
Backup
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YOUR LOGO Page § 7
Any – Any Connectivity
§ Fault tolerant systems with automatic failover and failsoft
§ Dispatcher collaboration, patching, conferencing, and supervisory capability
§ Communicate with any device regardless of technology
Any Time
Any Dispatcher
Any Endpoint
Ultimate Goal
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YOUR LOGO Page § 8
Agenda
Dispatching Overview
Vermont EM Overview
Hurricane Irene
Questions
1
2
3
4
5
Disaster Recovery Scenarios
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YOUR LOGO Page § 9
IP Dispatching – Network Topology
Dispatch Center
Remote
Remote
Data Center
Backup
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YOUR LOGO Page § 10
Disaster Recovery Scenarios
Adjust to dynamic environments.
Account for disaster scenarios where facilities cease to function or exist.
Automatic Failover for all mission critical components.
Any dispatcher can connect to any endpoint for seamless recovery when facilities are uninhabitable.
R
Best Practices for dispatch consoles
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State of Vermont Tropical Storm Irene Response & Recovery
Page § 11
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TS Irene- Storm Tracks
Irene’s Track – August 20th to August 28th, 2011
Irene’s Track across New England – August 28, 2011
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Preparedness Activities
� 8.26 - State EOC initiates situation update briefing for agencies involved in response
� 8.27- State EOC Level IV Activation
� 8.27- State of Emergency declared by Vt. Governor Shumlin
� 8.28, 1700 hrs- TS Irene eye located just south of Halifax, VT with sustained 50 mph winds
� 8.28, 2000 hrs- TS Irene tracks along the Connecticut River Valley and exits the state in Canaan, VT
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Weather Summary § Rainfall rates were generally .5-1.0 inches per hour, totals
statewide were 4-7 inches with higher local amounts (<10 inches)
§ Flash flooding occurred at headwaters of White, Ottaquechee, Otter Creek, New Haven, Mad, Winooski, Missisquoi and Walloomsac rivers.
§ Some of Vermont’s larger rivers witnessed NEW record crests equal or greater to Vermont’s greatest November 1927 flood.
§ Winds - 20 to 30 mph
with gusts up to 50 mph.
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Response Highlights
� State EOC evacuation and relocation
� State EOC relocated to FEMA JFO in Burlington � EOC Internet, phone and radio connectivity lost
� American Red Cross opened 8 regional shelters � 5 remained open overnight with 262 clients � Over 30 community-based shelters opened
� Approximately 50,000 customers lost power
� 13 towns were isolated due to road loss
� Initial estimates showed approx 250 local roads closed
� 6 total Irene-related deaths
� 8.29 - President Obama signs Emergency Declaration FEMA-3338-VT
Pittsfield
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Response Highlights - Cont’d � Almost every state road impacted
� 133 State roads closed, 30 state bridges closed � Est. <250 local road segments closed, over 330 culverts washed out, <100
local bridges closed
� 6 state swift-water assets deployed
� 16 FEMA commodity trailers
delivered to the state and distributed
by VTNG � 28 towns by air / 64 towns by ground
Route 4
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YOUR LOGO Waterbury State Office Complex
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The Scope of Recovery
� SEOC reconfigured to recovery operations on 9.12.11 � 225 of 251 VT towns impacted � 9.1- Major Disaster Declaration FEMA-4022-VT issued
� PA – All counties � IA – Declared for 12 counties: Addison, Bennington, Caledonia,
Chittenden, Franklin, Lamoille, Orange, Orleans, Rutland, Washington, Windsor, Windham
� 11 FEMA DRCs were opened
� Historical and Cultural Sites ~ 629 historical and cultural sites are reporting damage as a result of Tropical Storm Irene; of these sites, 79 are commercial, 270 are residential, 21 are non-profit, 49 are government/educational, and 26 are fine arts.
� 84 ARFs executed, 19 EMAC missions executed
Rochester
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Vermont’s Recovery § Over 220 businesses reported damage FEMA PDA results:
Westminster PDA Data County Primary Owner -‐ Major Owner -‐
Destroyed Rental -‐ Major Rental -‐
Destroyed
Addison 41 38 3 0 0 Bennington 32 23 5 4 0 Caledonia 35 30 3 2 0 Chittenden 9 0 9 0 0 Orange 43 23 3 1 0 Rutland 85 36 32 6 11 Washington 214 152 16 40 6 Windham 146 56 11 79 0 Windsor 104 65 19 14 6 Grand Total 709 423 101 146 23
FEMA
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Damage Estimates � Infrastructure
� ~ $500-700 million in Federal-Aid Highways � ~ $120 million Public Assistance
� Individuals � $18 million distributed for Individual Assistance ○ Approx. 6,500 registrations
� $13.5 million in SBA loans
� Response Assistance � EMAC - $14.3 million � Federal - >$5 million
Waterbury State Office Complex
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YOUR LOGO Page § 21
State of Vermont Communications Network
DPS VEM EOC VT Nat’l Guard
FEMA JFO
Data Center
VTrans
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YOUR LOGO Page § 22
Questions?
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YOUR LOGO Page § 23
Thank you