WHEN YOUR FAVORITE CHARACTERS BECOME

SUPPORT REPS

Our favourite f ict ional characters are awesome.

But when it comes to supporting customers, how do you think they would fare?

Spoiler alert: It may not be a great idea.

WHEN A CUSTOMER THINKS THE SOLUTION

IS WRONG

DON’T YOU THINK, IF I WERE WRONG, I’D KNOW IT?

WHEN A CUSTOMER GIVES A BAD SATISFACTION

RATING

MY FATHER WILL HEAR ABOUT THIS

WHEN A CUSTOMER ASKS IF THE AGENT

COULD HELP

WHEN A FRUSTRATED CUSTOMER WANTS TO

TALK TO THE SUPERVISOR

I DEMAND A TRIAL BY COMBAT

WHEN A CUSTOMER REPORTS A PROBLEM

WHEN A CUSTOMER ASKS FOR ADVICE

WHEN A CUSTOMER ASKS FOR ADVICE

I AM NOT GREAT AT THE ADVICE. CAN I INTEREST YOU IN A SARCASTIC COMMENT?

WHEN A CUSTOMER NEEDS HELP ASSEMBLING

HER FURNITURE

TURN TO PAGE 394

WHEN A CUSTOMER FORGETS HIS PASSWORD

YOU SHALL NOT PASS

WHEN A CUSTOMER TWEETS ABOUT A BAD SUPPORT EXPERIENCE

THAT ESCALATED QUICKLY

EVERY MONDAY MORNINGWHEN AN AGENT RETURNS TO WORK AFTER A LONG WEEKEND

WHEN A CUSTOMER REQUESTS A FEATURE FOR

THE THIRTEENTH TIME

MY YOUNG PADAWAN

PATIENCE YOU MUST HAVE

WHEN A CUSTOMER YELLS ANGRILY FOR 20 MINUTES AND THREATENS TO LEAVE

YOU FOR A COMPETITOR

HODOR

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