where people bail out
DESCRIPTION
Where people bail out. As is landing page. To Be. Change upper right, to under “ Chattorney ” Change text, and match to smaller font of “ Chattorney ” Insert wheel “thinking” on selection of state – this is too slow to not have visual indicator - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Where people bail out](https://reader035.vdocuments.net/reader035/viewer/2022070500/568168e6550346895ddfe65a/html5/thumbnails/1.jpg)
Where people bail out
![Page 2: Where people bail out](https://reader035.vdocuments.net/reader035/viewer/2022070500/568168e6550346895ddfe65a/html5/thumbnails/2.jpg)
As is landing page
![Page 3: Where people bail out](https://reader035.vdocuments.net/reader035/viewer/2022070500/568168e6550346895ddfe65a/html5/thumbnails/3.jpg)
To Be
• Change upper right, to under “Chattorney”• Change text, and match to smaller font of “Chattorney”• Insert wheel “thinking” on selection of state – this is too slow to not have visual indicator• Her text will change (as indicated above) and be different• Chattorney.com needs hyperlink back to start, it does nothing currently
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As is landing page#2
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To Be
• Stretch Paralegal chat window to match future size of the other chats• Note change in text• Note “Step 2 of 2”• Remove “step 1 of 2”
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Step 3 as is
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Step 3, to be state
• Insert “thinking” wheel for delay in paralegal response• Remove double entry of the entered chat• Use para #1 photo on top, and note her change in text• Stretch paralegal’s 1st chat to match the remainder of responses• Insert Paralegal #2, and change her text to – Hi, I am your chattorney paralegal. I am currently finding
attorneys to answer your question
![Page 8: Where people bail out](https://reader035.vdocuments.net/reader035/viewer/2022070500/568168e6550346895ddfe65a/html5/thumbnails/8.jpg)
Pre-beta changesHome Screen step by
step
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• Insert 1 second delay to Receptionist’s 1st chat entry• Move Logo to Right (clean up left nav/space)• Insert Amazon Web Services logo (available at Amazon.com/AWS• Word Count starts at 54 chars, this is wrong, zero it from text entry by user (love the RED on
overtype)
![Page 10: Where people bail out](https://reader035.vdocuments.net/reader035/viewer/2022070500/568168e6550346895ddfe65a/html5/thumbnails/10.jpg)
• Insert 1 second delay to delay to 2nd entry by receptionist• Insert, don’t replace, 1st Receptionist’s response• Slight text change to receptionist’s second response
![Page 11: Where people bail out](https://reader035.vdocuments.net/reader035/viewer/2022070500/568168e6550346895ddfe65a/html5/thumbnails/11.jpg)
• Need a visual WAIT indicator on first client submission• Change to ASK – SEND button is scattered• Scroll, <insert> don’t replace the receptionist, and paralegal…we have 2 people there for
them already• Need visual wait indicator on client submissions
![Page 12: Where people bail out](https://reader035.vdocuments.net/reader035/viewer/2022070500/568168e6550346895ddfe65a/html5/thumbnails/12.jpg)
• Background Profile color match backgroud• Insert vertical line to right of profile photo to separate from text• Insert “private chat” placeholder – this will result in the following workflow (proposed)
• Paralegal returns.• Paralegal text says “I will now put you and the attorney into a private chat without
other attorneys”• Pause 1 second, then pop an additional paralegal text “you’re now chatting privately
with an attorney, please continue.”• Send button needs to be renamed “ask” button
![Page 13: Where people bail out](https://reader035.vdocuments.net/reader035/viewer/2022070500/568168e6550346895ddfe65a/html5/thumbnails/13.jpg)
User Interface #1
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User Interface #2
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![Page 17: Where people bail out](https://reader035.vdocuments.net/reader035/viewer/2022070500/568168e6550346895ddfe65a/html5/thumbnails/17.jpg)
User Interface #3
![Page 18: Where people bail out](https://reader035.vdocuments.net/reader035/viewer/2022070500/568168e6550346895ddfe65a/html5/thumbnails/18.jpg)