whether you want to deliver around the corner, or across the world… we’ll take … ·...

WHETHER YOU WANT TO DELIVER AROUND THE CORNER, OR ACROSS THE WORLD…

...WE’LL TAKE IT FROM HERE

Find everything you need to know about Parcelforce Worldwide, and why you should choose us as a delivery partner, by clicking on the buttons above.

V2 July 2020

DELIVERY SERVICES INTERNATIONALTRACKING &

NOTIFICATIONSOVERVIEW B2B AND B2C

WHEN YOU WANT A DELIVERY EXPERT WITH UK HERITAGE, AND GLOBAL EXPERIENCE…


We have oneinternational and three UK hubs, and 54 depots

Our National Distribution Centre can handle 58,500 parcels every hour

Delivering to 240 countries and

territories worldwide

Established over 30 years ago

Part of the GLS network, which

covers 41 countries

Part of Royal Mail Group

OVERVIEW

INTRODUCTION | FACTS & STATS | CHOOSE US FOR PROACTIVE CARE | CHOOSE US FOR TOTAL DELIVERY


NOTIFICATIONS B2B AND B2C

< PREV | NEXT >

REASSURING SCALE, WHETHER YOU’RE A BIG OR SMALL BUSINESS

Over 30 million B2B deliveries per year

Named Account Managers working with 20,000

customers

Delivering over 100 million parcels every year

Drivers stay with us, on average, for 9 years

Delivering to 240 countries and territories worldwide

We cover over 99% of the world’s population

6,500 delivery driversDelivering 7 days a week in the UK, to both home and

business addresses

More than 2,000 delivery vehicles

400,000 parcels delivered, on average, per day

Great partner networks covering over 99% of the world’s population,and our attention to every detail, makes us the delivery partner of choice for big and small businesses.

OVERVIEW




< PREV | NEXT >

• We are a trusted delivery partner because of our reliability and security, and for our convenient and flexible delivery options. Our innovative solutions give us a competitive advantage, and ensure seamless deliveries. Time after time

• Named Account Managers, vetted drivers and a support team who understand your business and provide timely and friendly collection and delivery services. Our drivers stay with us for 9 years on average

• A market-leading dashboard is your self-service tracking and reporting tool, providing a single view of all your UK and international deliveries, all in one place

• Customer innovations on a larger scale including operations for wine, firearms, tools, retail and e-retailers, large parcels and sporting goods

At Parcelforce Worldwide, we’re not just about the delivery, but also about everything that comes before, during and after. Our proactive care and friendly customer service are especially useful for peak and busy periods.

• Security for sensitive deliveries like exam papers, for example. We also keep track of parcels by scanning them at least 7 times during their journey

• Everyday solutions including proactive failure management and providing labels during collections, and for customer returns

THE WHOLE PACKAGE, NOT JUST THE DELIVERY

OVERVIEW




< PREV | NEXT >

At Parcelforce we go out of our way to make sure that each and every one of your parcels is delivered safely, securely and reliably, to anywhere in the world.

• Fast and reliable delivery options, including timed next day deliveries, as well as convenient collection and drop-off options

• Getting it right first time with consistent, high quality, reliable, safe and secure handling

• We cover over 99% of the world’s population

• Trusted UK deliveries and international deliveries with local partner expertise

CONSISTENTLY DELIVERING ON SECURITY AND RELIABILITY

OVERVIEW




< PREV | NEXT >

Delivering to 240 countries and territories worldwide

WHATEVER YOUR DELIVERY NEEDS…


For over 30 years Parcelforce Worldwide has been the trusted delivery expert for businesses, sending parcels within the UK and across the globe. From next day deliveries to safely handling high value items, we do it all. Our broad range of services are tailored to fit every kind of business.

On average, we deliver 400,000 parcels a day

DELIVERY SERVICES

INTRODUCTION | DELIVERY SERVICES | COLLECTION & DROP-OFF OPTIONS

INTERNATIONALTRACKING &NOTIFICATIONSOVERVIEW B2B AND B2C

< PREV | NEXT >

FLEXIBLE DELIVERY TIMES WITH FIXED DELIVERY QUALITY

UK services Worldwide services

Whatever your needs, we have a wide range of services that can help your parcels get there on time. Time after time.

globalexpress

europriority

globalpriority

globalpriorityimport

globalpriorityreturn

Delivery from next day to Europe and North America

Delivery from 2 working days across Europe

Delivery from 3 working days worldwide

Flexible movement of goods from and between European countries

A consumer returns solution via overseas post offices

sameday

express9express10expressAMexpressPM

express24

express48

expresslarge

expressreturn

expresspallets

Delivery on the same day, 24/7, 365 days a year

Timed next day delivery

Next day delivery, by close of business

Delivery within 2 working days

For larger items up to 2.5m in length and 4m length and girth combined

Options include collect from customer and Post Office® drop-off

A range of flexible pallet delivery services

DELIVERY SERVICES



< PREV | NEXT >

You can drop your parcel off at your local Post Office®. There are 11,500 of these across the UK, many with extended opening hours.

You can also drop off your parcels at any of our 54 depots. These are open from 8am to 7pm Monday to Friday, and from 8am to 12 noon on Saturday.

COLLECTIONS AT YOUR CONVENIENCE

Post Office® drop-off: Depot drop-off:

Our collections are flexible, so you have all the options you need. We will schedule regular pick-ups, with collection times to suit your needs. You can also book additional on-demand collections by 1pm each day, or up to five days in advance. If you don’t need regular collections, we can arrange for your parcels to be picked up as and when you need it.

Our drop-off options are equally flexible:

DELIVERY SERVICES



< PREV | NEXT >

WHEN YOU NEED TO KEEP TRACK OF EVERY PARCEL, FROM PICK-UP TO DELIVERY…


• Our self-service dashboard helps you to manage all your UK and international deliveries by providing a single view of all your parcels

• For your customers, there’s tracking both on the Parcelforce app and the website

• Your UK customers receive notifications with an estimated 1 hour delivery time

• Your international customers can also receive email notifications

• In-flight options allow international customers to choose delivery to a neighbour, post office or parcel shop if the delivery date is not convenient

INTERNATIONALOVERVIEW

INTRODUCTION | DASHBOARD | MY PARCEL LIVE AND OUR APP | NOTIFICATIONS | INTERNATIONAL

DELIVERY SERVICES

TRACKING &NOTIFICATIONS B2B AND B2C

< PREV | NEXT >

https://www.youtube.com/embed/lGYU3giBWGo

DELIVERY DETAILS, AT A GLANCE AND ON THE GO

Flexible – Our market-leading dashboard is available 24/7 across most devices, providing you with information when you need it

Total visibility – You can see every stage of the delivery process for both domestic and international parcels

Track top priority parcels – Our dashboard allows you to set a watchlist for high priority parcels, run reports and export whatever details you need


INTERNATIONALOVERVIEWDELIVERY SERVICES


< PREV | NEXT >

My Parcel Live:• My Parcel Live is available online and on our

app, and is available for all UK parcels and all recipients, even if the customer didn’t choose to receive pre-delivery notifications

• My Parcel Live will provide you with an estimated delivery time (within a one-hour window), the driver’s name, and also show you a map with their location

Delivery Preferences:Recipients can set their delivery preferences and have their delivery sent to:

• A neighbour

• A local Post Office®

• A safe place – designated by the recipient

BE IN THE KNOW, EVEN ON THE GO




< PREV | NEXT >

Start of dayWe provide your customers with a start of day message with an estimated one-hour delivery window and the driver’s name, along with a link to My Parcel Live. We also send a message when the parcel has been delivered.

Pro-active delay notificationsIf we encounter any delays along the way, for example due to heavy snowfall, we let UK recipients know when they can expect a revised delivery.

IN THE LOOP AND IN THE KNOW. ABOUT EVERY DELIVERYWe put your UK customers in total control by sending them a notification on the day before delivery, on the morning of delivery (with a one-hour time slot) and also in the unlikely event of a delay.

INTRODUCTION | WHAT MAKES US DIFFERENT | INTERNATIONAL SERVICES | EUROPRIORITY | GLOBALPRIORITY | CASE STUDYINTRODUCTION | DASHBOARD | MY PARCEL LIVE AND OUR APP | NOTIFICATIONS | INTERNATIONAL



< PREV | NEXT >

We provide your customers with full visibility from order through to delivery with our in-flight delivery options in Europe and delivery notifications worldwide.

KEEP YOUR INTERNATIONAL CUSTOMERS INFORMED

…with our international email delivery notifications

Delivery options:• Deliver to the same address on a specific date

of the recipient’s choice

• Delivery to an alternative address

• Delivery to a GLS parcel shop, lockerbank or depot (in Europe)

• Delivery to a local post office

• Local notifications worldwide




< PREV | NEXT >

WHEN YOU WANT YOUR BUSINESS TO GO PLACES…

…WE’LL TAKE IT FROM HERE

At Parcelforce Worldwide, 240 countries and territories are covered by our global network. We delivered over 5 million parcels worldwide last year. In-flight delivery options are available across Europe, and delivery notifications worldwide.

INTRODUCTION | WHAT MAKES US DIFFERENT | INTERNATIONAL SERVICES | EUROPRIORITY | GLOBALPRIORITY | CASE STUDY

DELIVERY SERVICES

TRACKING &NOTIFICATIONSOVERVIEW B2B AND B2CINTERNATIONAL

< PREV | NEXT >

HOW WE TAKE YOUR BUSINESS FROM HERE…TO EVERYWHERE

• International and local network – We reach over 99% of the world’s population using trusted local delivery partners, including GLS in Europe and the EMS network worldwide

• Simple pricing – We offer flat rates to Europe, and clear half kilo pricing worldwide

• Easy shipping – We have tools to help you create the necessary customs documentation and provide guidance on international shipping

• Account management support – Our named Account Managers and friendly staff at our local depots are always here to help

• Peace of mind – Our dashboard helps you to manage your international deliveries, providing tracking and reporting when you need them

• Flexibility – We offer a range of delivery options including faster express services and international options such as europriority

• Consistently reliable – We can also deliver next day to thousands of businesses, safely and reliably, overseas

DELIVERY SERVICES INTERNATIONALOVERVIEW



< PREV | NEXT >

https://www.youtube.com/embed/5v-AzrKhAX4

From next working day to major global destinations

globalexpressDelivered in partnership with:

WE’LL TAKE YOUR BUSINESS FROM HERE, TO OVER 99% OF THE WORLD’S POPULATION

Express Priority

From 2 working days to 240 countries and territories worldwide

europriorityglobalpriorityglobalpriorityimport

globalpriorityreturn

Delivered in partnership with:




< PREV | NEXT >

When delivery to Europe takes priority, we’ll take it there with europriority

europriority is our priority service for both packs and parcels providing the perfect balance of speed and price. We deliver from two working days to every home and business address across Europe, with notifications and in-flight delivery options.

europrioritypack is our easy, low cost delivery solution to Europe with flat rate pricing for parcels under 3kg. Ideal for documents, brochures, electronics, clothing, health and beauty products, samples and accessories.

DELIVERY SERVICESOVERVIEW


TRACKING &NOTIFICATIONS B2B AND B2CINTERNATIONAL

< PREV | NEXT >

When international deliveries are critical, we’ll take it from here with globalpriority

When you want to deliver to the rest of the world, beyond Europe, use our simple delivery solution for both business and home deliveries.

With globalpriority, we deliver with tracking and signature to Europe and 240 countries and territories worldwide, from 3 working days. All you need to do is:

• Calculate your price based on the weight and destination of the parcel

• Remember that the maximum weight is 30kg

• And that the maximum size for parcels is 3 metres in length and width combined, and 1.5 metres in length




< PREV | NEXT >

SEE HOW WE’VE HELPED TAKE PARTY DELIGHTS BEYOND BORDERS




< PREV | NEXT >

https://www.youtube.com/embed/IVYlV5yr4dw

WHEN YOUR BUSINESS CRITICAL DELIVERIES NEED TO BE TOP OF THE LIST…


With over 20,000 customers across a number of industries, and over 100 million deliveries a year, we know a thing or two about helping businesses not just meet, but exceed their delivery targets. See more about how we can help with your business deliveries.

INTRODUCTION | WHAT MAKES US DIFFERENT? | A FOCUS ON SAFE & SECURE | CASE STUDY



< PREV | NEXT >

WHY WE’RE THE DELIVERY EXPERTS THAT MEAN BUSINESS

Fast – For urgent deliveries, choose from our range of timed delivery options – including express9 (by 9am), express10 and expressAM. We also offer Saturday and Sunday deliveries if you need them.

Safe and secure – You can trust us to deliver safely, securely and reliably in the UK and to 240 countries and territories worldwide.

Reliable – We deliver next day to thousands of businesses in the UK and overseas, providing consistent quality all year round (including peak periods).

Peace of mind – You can track your parcels online and get reports using our market-leading dashboard.

Account management support – Our named Account Managers and friendly staff at our local depots are always on hand to help.

Meet any demands – We can respond to client demands quickly and effectively, collect from multiple locations if needed, and even combine many deliveries into a single consignment.




< PREV | NEXT >

https://www.youtube.com/embed/G0hB5NL2Jxk

• Reliable – Our parcel loss ratio was one of the best in the parcel market in 2018

• Safe and secure – We have a zero tolerance approach to theft

• Vetted drivers – We have a rigorous security vetting process for our drivers before we employ them

• Scanned 7 times – We scan our parcels at least 7 times during their journey

• Compensation – We offer inclusive compensation which ranges from £100 to £200 per parcel (excluding globaleconomy) and enhanced compensation of up to £2,500

OUTSTANDING SECURITY, FOR EVERY DELIVERY




< PREV | NEXT >

SEE HOW IT’S MORE THAN BUSINESS AS USUAL FOR WESTCOAST WITH OUR DELIVERIES




< PREV | NEXT >

https://www.youtube.com/embed/KxmCAK2pD2M

STILL HAVE QUESTIONS OR PREFER A ONE-TO-ONE CHAT...

...YOUR ACCOUNT MANAGER WILL TAKE IT FROM HERE

parcelforce.com

https://www.parcelforce.com/

whether you want to deliver around the corner, or across the world… we’ll take … ·...

Documents