who is coppergate international?
DESCRIPTION
Take a look to learn more about Coppergate InternationalTRANSCRIPT
![Page 1: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/1.jpg)
![Page 2: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/2.jpg)
Who isCoppergate International?
![Page 3: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/3.jpg)
Here's what one Relocation Management Company says...
![Page 4: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/4.jpg)
“I believe that what Coppergate brings to the table is unique. I love the online tool that the consultants use. It leaves very little or – better said – NO room for errors. I like the fact that our transferees are really in great hands with the Coppergate team. I have enjoyed using your services with my assignees coming into the U.S.”
- Consultant
![Page 5: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/5.jpg)
In fact...
Coppergate is the company that
98% of transferees surveyed
would recommend.
![Page 6: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/6.jpg)
How do we achieve this outstanding satisfaction rating?
![Page 7: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/7.jpg)
We understand your needs and have built the tools to help you do your job successfully.
![Page 8: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/8.jpg)
Ability to support your company's needs Localized information available anytime online Unique online capabilities Advanced tracking software Proven track record
Why Coppergate?
![Page 9: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/9.jpg)
Ability to support your company's needs
Geographically
Task-specifically
Why Coppergate?
![Page 10: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/10.jpg)
Why Coppergate?
Superior localized information
Presented in-person
Certified Destination Consultants
Available anytime online
![Page 11: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/11.jpg)
Why Coppergate?
Convenient access 24/7
Comprehensive information
Unique online capabilities
![Page 12: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/12.jpg)
Why Coppergate?
Convenient online access
Real-time updates
Status of the relocation
Advanced tracking
![Page 13: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/13.jpg)
Why Coppergate?
Consistently complimentary feedback and repeat business from clients
Proven track record
![Page 14: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/14.jpg)
Our Clients
![Page 15: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/15.jpg)
Selection of Our Clients
![Page 16: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/16.jpg)
Coppergate Experience
![Page 17: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/17.jpg)
Coppergate Experience
We began from a team of professionals who have each been through the
transferee experience.
![Page 18: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/18.jpg)
Coppergate Experience
Our processes have evolved as we proactively create solutions based on the
real needs of our clients.
![Page 19: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/19.jpg)
Coppergate Experience
We consistently stay ahead of market trends with valuable technological solutions and personalized service.
![Page 20: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/20.jpg)
Key Support Locations
![Page 21: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/21.jpg)
We’re everywhere you need us!
![Page 22: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/22.jpg)
What makes our service delivery so unique to Coppergate?
![Page 23: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/23.jpg)
Everything’s taken care of. Everything.
![Page 24: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/24.jpg)
The highest standard of service is what each client can expect from
Coppergate International.
![Page 25: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/25.jpg)
• Pre-Arrival Assistance• Relocation Guide & Meeting• Home Finding / Realty Management• Settling-In Services• Education Counseling• Departure Services
![Page 26: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/26.jpg)
Destination ServicesWe remain focused on our
clients' needs and convenience.
![Page 27: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/27.jpg)
Destination Services
Available 24/7 across time zones.
Transferees will never be left to worry, wonder or waste valuable time again.
![Page 28: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/28.jpg)
Simply put, we make it simple to find a new home.
Our real estate professionals have a proven track record for unparalleled service.
Destination Services
![Page 29: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/29.jpg)
Unlike any other Destination Service Provider, Coppergate provides equal resources to the spouse:
• Support throughout the relocation • Fosters a successful family relocation
Destination Services
![Page 30: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/30.jpg)
Coppergate ProcessesDestination Services Consultant Workflow
Issue Resolution Workflow
Fast Implementation
(Reference Handout)
![Page 31: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/31.jpg)
Internal Training & MetricsThree Levels of Documented Processes
DSC Manual
Operations Manual
Employee Handbook
Weekly Round-ups
Quarterly Reviews
![Page 32: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/32.jpg)
Company PersonnelCorporate Office (Full-time)Kerrie Wiseman - Managing DirectorLouise Taheny - Operations Director Claire Ashwell – Director of FinanceRebecca Matheus - Destination Services ManagerCharlotte Oxley –Executive AssistantJohn Wiseman –Manager of Research
(100+) Nationwide Destination Services Consultants (DSC)
![Page 33: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/33.jpg)
Online ToolsSuperior, unique online utilities
to keep up with all of your transferees with the click of a mouse.
![Page 34: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/34.jpg)
The best way to check on the progress of transferees online, 24/7.
Online Tools
![Page 35: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/35.jpg)
Unrivaled Relocation Guide
Covers every aspect of what transferees can expect, available anytime online.
Online Tools
![Page 36: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/36.jpg)
Reporting CapabilitiesCustomized for each client
Reporting available for each stage of the relocation
Real time status updates
Evaluation feedback on individuals and companies
![Page 37: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/37.jpg)
Our ultimate goal is to keep transferees happy, clients informed, and everyone productive.
![Page 38: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/38.jpg)
Let's take a look at an example of Coppergate's work
![Page 39: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/39.jpg)
The Situation:Graebel employed Coppergate to:
Increase service to their clients
Without increasing cost factors or changing internal protocol
![Page 40: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/40.jpg)
Our Goals:Ensure a smooth transition
Maintain high levels of communication between CRM & consultants
Increase their comfort level & knowledge of our services
![Page 41: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/41.jpg)
The Impact:Graebel no longer relies on one sole supplier
They now have more options and services to offer clients, including our unique online capabilities
![Page 42: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/42.jpg)
The Payoff:Feedback from transferees has been excellent, which assists Graebel with the retention of key accounts
Graebel CRMs have increased comfort levels working with Coppergate's superior capabilities and service levels
![Page 43: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/43.jpg)
Thank you for your time!
![Page 44: Who is Coppergate International?](https://reader036.vdocuments.net/reader036/viewer/2022062514/558906e3d8b42ad34c8b4714/html5/thumbnails/44.jpg)