who moved my spreadsheet?!? an intro to change management
DESCRIPTION
Technology changes can be very stressful to your end-users. Change management helps reduce resistance and increase adoption of your new system. This presentation provides and overview of change management, signs of resistance and the role of change agents.TRANSCRIPT
Who Moved My Spreadsheet?Managing People Through BIG Technology Changes
Change Management – What Is It Really?
Change Resistance
– What Does It Look Like?
Managing Change – What Is Your Role?
Managing People Through BIG Technology Changes
Let’s Talk About Change…
What is Change Management?
Managing People Through BIG Technology Changes
FUTURE STATE
CURRENT STATE
Change management is an approach to transitioning organizations from their CURRENT STATE to a desired FUTURE STATE.
What is Change Management?
Managing People Through BIG Technology Changes
END USERS
FUTURE STATE
CURRENT STATE
The level of effort involved in that change may vary by department, role, experience or any number of factors.
Moving from the CURRENT STATE to the FUTURE STATE is going to require changes for the end-users.
What is Change Management?
Managing People Through BIG Technology Changes
FUTURE STATE
~ ~ GROWING PAIN ~ ~
~ ~ LEARNING CURVE ~ ~
~ ~ INDIFFERENCE ~ ~
CURRENT STATE
When faced with change, end-users may initially feel INDIFFERENT. They will experience a variety of GROWING PAINS as they tackle the LEARNING CURVE to adopt the new system.
END USERS
CHANGE AGENTS are in the field providing guidance to the end-users in their area, helping people transition more smoothly to the new environment.
What is Change Management?
Managing People Through BIG Technology Changes
CHANGE AGENTEND USERS
FUTURE STATE
~ ~ GROWING PAIN ~ ~
~ ~ LEARNING CURVE ~ ~
~ ~ INDIFFERENCE ~ ~
CURRENT STATE
Managing People Through BIG Technology Changes
Resistance Happens…
Most Common Reasons EMPLOYEES Resist Change
1. Lack of awareness
2. Impact on current job role
3. Organization’s past performance with change
4. Lack of visible support and commitment from managers
5. Fear of job loss
The #1 reason employees resist change is lack of awareness about why the change is happening.
Managing People Through BIG Technology Changes
Signs & Symptoms of Resistance
• Constantly offering excuses not to participate
• Not following through on tasks
• Communication breakdowns and complaints
• Withholding information
• Lack of morale or motivation
• Increased absenteeism
• Low productivity
UNEXPRESSED FEELINGS
Anger
Betrayal
Anxiety
Insecurity
Loss
Confusion
Stress
Managing People Through BIG Technology Changes
Managing Change… Why You?
Every organization has formal and informal networks.
Your impact within your informal networks and social interactions is faster and more influential than formal communication methods.
Are you walking the talk? Remember that your behavior can be more persuasive than your words.
Managing People Through BIG Technology Changes
Your Role in Managing Change (continued)
• Resistance cannot be completely prevented; don’t ignore signs of resistance
• Show support; acknowledge feelings and respect others concerns (even if you disagree)
• Be proactive; identify the change impacts within your areas
• Stay informed, communicate benefits, share resources, and help clarify confusion
• Be creative; find methods to “smooth the path”
• Report issues, feedback and suggestions to the team
Need help with your organizational change effort?
Line of Sight delivers a wide range of project-related services designed to help organizations maximize the investments made into projects. We’ll unlock your potential and capabilities through our collaborative and facilitative approach.
Call us at 1-800-434-7126 or visit our website at line-of-sight.com.
Projects Done Right, Right Projects Done.