WHO WE ARE• Clevora was established in 2011.

• We aim to provide premium Customer Care Services.

• We cater to B2B & B2C companies.

• Our company is offering top-quality products and friendly customer service to different

clients all across the world.

• We provide multimedia customer communication solutions: E-mail, Web-Chat, Co-browsing,

Semi-automated Responses, Data management, Data validation, Software support.

• Clevora has experience with back office support, software development and customer

relationship management; such as email processing and information filtering and sorting.

SERVICES WE OFFERProcesses:

• Inbound

• Outbound

• Blended calls

Data validation:

• Capture, encoding & conversion

• Database cleanup & Management

• Web mining on any market research,

• Merging & comparison  

Customer Care Services:

• Helpdesk for customer queries related to products

• Status of orders

• Billing

• Pre and post sales service

  

 

Technical Helpdesk Services:

• First level support

• Web-assisted support

Data management:

• Data Fulfilment

• Indexing

• Forms Processing, HTML/XML

 

Web based support through e-mail & chat:

• Live Chat

• Web Call Back

• Web Collaboration

• Web Call Through

SERVICES WE OFFER

Back Office Support

Software Support

Projects which have been developed by us

• E-Commerce portfolio:

•  

• http://www.bestutensil.com/  

• http://www.colavita.com/  

• http://www.eatatmothers.com/  

• http://www.bluestone.com/  

• http://tell.com.sg/fatcat/  

• http://www.buyerease.com/index.html  

• Apps:•

https://play.google.com/store/apps/details?id=com.awesome.quotes.on.pics.free  

• https://play.google.com/store/apps/details?id=com.appsbucket.cool.pencil.camera.free  

•  https://play.google.com/store/apps/details?id=com.app.bucket.cool.twin.camera.fre  

• https://play.google.com/store/apps/details?id=com.advanced.split.camera.free  

• https://play.google.com/store/apps/details?id=com.cyworld.camera  

• https://play.google.com/store/apps/details?id=com.nate.fortune  

• http://www.gromsocial.com/index.php? option=com_signup&view=registration  

• http://www.rugdoctor.com/  

• http://www.cgrs.com/  

Major challenges for all companies• Service quality• Operating costs• Excellent cost - benefit and service-level

metrics can be reached

Our solutions and services.

• Customer relationship management

• Financial and accounting

• Outsourcing of HR processes

• Knowledge process outsourcing

• Logistics/procurement/supply chain management

• Internal activity allocation (reconciliation) - Clevora aspire service

Your advantages: • Reliable best practices, platforms and tools

• Global standards and proven best-of-breed processes

• Lower spending on capital investment and maintenance costs

• High quality services through our global network delivery mode

• Built-in control mechanisms and meaningful reporting

THE LOGISTICS• Clevora is a state-of-art contact center in Noida, with an initial

capacity of 80+, with a provision to ramp up the total capacity up to

250 seats across 3 shifts (7 * 24 * 365).

• Our team of agents is headed by trained professionals, with more than

10 years of experience.

• Our organization is quipped with the latest technology available in

Telecommunication and Data Equipment.

THE LOGISTICS

• Exhaustive power back-up systems are available, if needed.

• We have telephonic redundancy and hardware infrastructure that

includes built-in backup systems and hot plugged critical part

redundancies.

• We have stringent SLA’s with all our suppliers and vendors.

TECHNOLOGY WE USE

We are working on VOIP with TDM and SIP Technology solution with self customized CRM• VOIP

• 3 - way calling

• Call blocking 

• Call forwarding

• Call hold

• Call return

• Call waiting

• Caller ID

• Redial

• Voicemail

• Updated Technical Equipments

Customer Relationship Management (CRM) Software• Recorder  

• Call Disposition

• Script Reader

• Report Maker

• Independent Modal Dialer

• World Wide Report Checking

• Call Record Compressor

• Internal Chatting

QUALITY & PROCESS MANAGEMENT

•Seamless Process Transition ensures that during the initial stages of migration of a

client’s process, the client can provide uninterrupted service to the customer and

minimize any internal impact the transition may have on the business.

•Effective Process Management ensures that once the process is handed over to our

operational team, it is efficiently and effectively managed, ensuring the expected

levels of performance.

•Continuous Process Improvement enables the Quality Team to ensure processes are

verified cconstantly and modified as required.

OUR POLICIES

• Clevora adheres to Do Not Call Policies and Telemarketing Laws.

• Some of the key metrics of our outbound support include:

- Contacts per hour

- Sales per hour

- Closed Applications / Surveys / Customers per hour

- Cost per Customer / Loan / Completed Survey

 

WHY US?

• Innovative and dynamic leadership.

• Use of advance technology.

• Experienced team handling customer service and

technical support.

• Cost effective solutions (24*7 service).

• Adherence to international quality norms.

Clevora At a Glance

THANK YOU

Address: A 38K, SECTOR – 64, NOIDA, U.P. 201301

Team – Clevora

Clevora Help Desk: +91-0120-456-7514

Mobil : +91 09953310085, +91 09818632888Email: sales@clevora.in             www.clevora.in

Skype : Clevora.india