How we workWE DISTRIBUTE HOTEL ROOMS

As a leading online accommodation wholesaler, we at Hotelbeds

ensure mass exposure of your properties to a global client base:

How to get in contactWe want to make contacting us simple for you, so on page 5 you will find all

the contacts you may need for your operational and daily management.

HOTELBEDS PORTFOLIO

ONLINE DISTRIBUTION

TRADITIONALDISTRIBUTION

B2B- Tour Operators- Travel Agencies- Affiliate Partnerships

B2B2COTAs

B2CDIRECT

Who we areYOUR GLOBAL DISTRIBUTION PARTNER

Today’s travel distributors specialise in technology, global operational capabilities or

local market knowledge. At Hotelbeds WE DO IT ALL, while adding a human touch

that delivers expert and friendly support. Most importantly, we provide unique revenue

generating solutions to over 85,000 hotels worldwide.

W E L C O M E P A C K

Hoteliers using our variety of rate mix agreements historically experience over 15%

higher ADR25%more revenue

Rate PlansOur best-in-class technology allows you to choose the most suitable way to work with

us. Our flexible contracting options meet your occupancy strategy and are adapted to

the demands of the global marketplace.

Our rate mix and wide range of special offers mean we can help you to

maximize the distribution of your property:

Our extranet

MaxiRoom is our technology-driven extranet. It gives you

the full potential and autonomy to increase exposure and

maximize your revenue.

With MaxiRoom you can manage your inventory and

property details in real time: easier, faster and smarter.

You can also find your Hotelbeds contacts so it´s easier

to reach us and access everything you need: information

about your contract, bookings, finance, reports, contents,

manuals, etc. It is your 100% managing tool!

Please access MaxiRoom (www.maxiroom.hotelbeds.com) using the credentials provided at the time of contracting.

F I T R A T E S

• Seasonal NET rates• Exposure through Tour Operator distribution

N O N - R E F U N D A B L E R A T E S

• Reduced DYNAMIC or FIT rates• Exposure through all channels• Guaranteed payments

• Your daily Best Available Rate• Exposure on final selling channels

D Y N A M I C R A T E S

O P A Q U E R A T E S & A I R L I N E R A T E S

• Special rate plan for Tour Operators or Airline Packages• Access to exclusive client agreements

O T H E R R A T E T Y P E S / S P E C I A L O F F E R S

• Last Minute• Early Booking• Turbo Early Booking

• Free night• Long Stay

• Special Discount• Source-market specific

YOU CAN MANAGE YOUR CONTRACT(S):

1 VIA MAXIROOM: www.maxiroom.hotelbeds.com. If you have

any questions, please contact your Hotel Support contact.

2 VIA YOUR CHANNEL MANAGER: we work with the majority of

Channel Managers worldwide.

• If you have any questions or would like to discuss technical

or performance issues, please ask your Channel Manager to

contact us at hotelconnect@hotelbeds.com.

• If you would like to start working with a Channel Manager,

please contact your Yield Manager.

3 VIA INTEGRATION: easy integration allows you to seamlessly

offer dynamic pricing and inventory. For any questions, please

contact your Hotel Support contact.

4 VIA OFFICE MANAGEMENT: only for special distribution

agreements, managed offline through your Hotel Support

team. If you have this type of agreement, please contact

updates@hotelbeds.com for any availability changes.

Inventory management

BookingWE SEND BOOKING NOTIFICATIONS VIA:

ü E-mail (default sending)

ü Fax (if no e-mail is available)

ü BMS/PMS

ü Via XML, if you work with integration

A N Y Q U E S T I O N S ? If you have questions about our reservations, please go to the

Booking section on MaxiRoom (please note this information

will be available for 7 days after check-out date) or contact

your Hotel Support contact.

I N V O I C I N G You can invoice us right after the check-out date:

• Via EBILLING: our electronic invoicing platform available on our

Supplier Finance Website.

• BY POST: please check your postal address in your Account section

on the Supplier Finance Website.

Please do not forget that the Booking reference must be included on each invoice.

P A Y M E N T S Our payment conditions and methods are based on your contract

agreement.

• WIRE TRANSFER• VIRTUAL CREDIT CARD

G E N E R A L I N F O R M AT I O NYou can manage all your financial information:

ü Check status of your invoices

ü Confirm your Fiscal and Bank details

ü Videos and manuals

ü Contact the person in charge of your account (ticketing)

ü Access ebilling (activation requested previously by ticketing)

• Via MAXIROOM by clicking on the Finance section (no credentials

required).

• Via our SUPPLIER FINANCE WEBSITE (www.ecobill.net), using

your supplier code and password. Each hotel has a unique Finance

Identification Number (supplier code). This is provided by your Finance

Account Manager.

Please note that the services available vary by country.

A N Y Q U E S T I O N S ? If you have questions about Finance, please contact your

Finance Account Manager.

Finance

THANK YOU FOR WORKING WITH US!

1 Hotel Support hotelsupport.emea@hotelbeds.com 971 178 721

General queries regarding:

• Bookings or re-sending of bookings

• Wrong contact information / hotel e-mail/ phone details

• Questions or issues about MaxiRoom

Supplier Integration Issues:

• VCC missing or not working

• Integration rate discrepancies

• Other issues related to connectivity bookings

2 No shownoshow@hotelbeds.comFor any notifications regarding a no show.

3 FinanceOur Ticketing Service on the Supplier Finance Website.902 110 520

For any queries regarding invoices and payments please

contact your Finance Account Manager.

4 Channel Managerhotelconnect@hotelbeds.com

• Any issues related to Connectivity between Channel

Manager - Hotelbeds

• Channel Manager needs to contact us directly via this

email address

C O N T A C T S

M A N U A L S & T R A I N I N G S

For further information about our websites, manuals or trainings please get in touch with your usual commercial contact.

Support