Why 24-Hour Communications Is Essential to Your Business

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Post on 17-Aug-2015

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1. Why 24-Hour CommunicationsIsEssentialtoYourBusiness Noteverybusinessneedstobe available for24hours a day. Onthe otherhand,insome industriessuch as the medical field,itisoftenimperative.Forotherorganizations,itmaybe a matterof providing exceptionalcustomerservice whenyourcustomerneedsandwantsit.Forthose companies,makingthe decisiontoprovide 24-hourservice canhave a majorimpact onthe successof the organization. CustomersNeedImmediateHelp No one wantsto waituntil the nextdayto gettheirfurnace workingorto stop a plumbingleak.For manyplumbing,electrical,heatingandHVACandotherbusinesses,answeringacustomerscall immediatelyisessential tohavingongoingbusiness.Evenif youmustordera part or buya replacement item,the customerwantstoknowyou are workingonthe problem.If youprovide abasicservice for customers,havinga24-hour service maybe essential toyourbusinesssuccess. It isnot justbusinessesthatprovidelocal servicesthatmustconsiderthe needforongoingsupport. Withthe optiontochoose a companyin othercitiesorcountries,youmustthinkaboutyour competition.If theyare offering24-hourservice,youwill have tofollow suittostaycompetitive.If your customerscannotreach youand can connectwithsome othercompany,youwill lose out. Customerloyaltyismuchharderto achieve todaythaninthe past whenthe internetbringspeople togetherfromvariouslocations.Yourcustomersare notstuck withyoubecause youare the only businessintown.Theycanlookelsewhere andoftendoif theyare notsatisfiedwiththe service they receive. MeetingYourCustomersNeeds Offering24-hourservice doesntmeanyouneedtohire afull call centre inCalgary.Staffinground-the- clock customerservice maynotfitinyour budget.However,youcanoutsource thistaskto a trusted companythat providescall centre servicesinCalgary. Whenyouchoose to outsource yourafter-hourscustomerservice,youwanttofinda companythat will representyourbusinessprofessionally.Youwantan organizationthatprovidestrainedstaff whowill followyourinstructionsanddocumentall phone callsforyourfollow-up. These agenciescanprovide the exceptional levelof customerservice thatyouofferduringbusiness hours.In fact,it may be difficultforcustomerstoevennotice thatthe callsare beingansweredbyan outside agency.Justmake sure todo yourhomeworkandfinda qualifiedcompany.Checktheir referencesandfindoutif theyhave experience inyourindustry.Thisensures thatthe agents understandthe specificlanguage of yourcompanyandwill be able tohandle difficultquestionsand issuesina satisfactorymanner. Whenyoulookfor a call centre inCalgary,lookforone that cares as much aboutyouas youdo your customers.Then,youcan feel confidentthatyourcustomersare beingtreatedwithrespectandhaving theirissuesresolvedevenwhenyourbusinessisclosed. AshleyMeszarosisthe Owner/Presidentof We An-SerCommunications inCalgary.We An-Ser Communicationsprovidesawardwinning call centerservices inCalgary,dispatching,medical answering 2. services,mandownservices,lone workersupport,wirelesspanicservicesandmore. Theyservice the NorthAmericanmarket.