WHY ARAMARK?HEALTHCARE FACILITIES MANAGEMENT

www.aramark.com

©2018 Aramark

Who is Aramark?

Aramark is the largest provider of healthcare integrated facilities

management in North America. We serve the environmental services,

plant engineering, maintenance, patient transportation, bed

management, clinical equipment engineering, and dining operations of

more than 300 healthcare organizations. Our services transform the

hospital environment and patient experience through insight-driven

innovation. Our approach provides healthcare administrators with peace

of mind that their most valuable assets— physical and human—are being

well managed and that positive patient outcomes are a top priority.

What makes Aramark different?

We go above and beyond traditional facility maintenance, environmental

risk management, energy management and engineering services by

combining both science and art to maintain cleaner and safer

healthcare facilities. We provide environments that reduce healthcare

acquired infection, improve employee and patient satisfaction and

deliver higher reimbursements. By investing in modern technology,

developing professional staff, and implementing innovative processes,

we transform your healthcare environment in ways both you and your

patients will value.

BY 2030 500 BILLION DEVICES WILL BE CONNECTED TO THE INTERNET.

BUILDINGS ARE REVITALIZED

EVERY 40 YEARS. TECHNOLOGY CHANGES

EVERY 12 MONTHS.

HEALTHCARE FACILITIES

www.aramark.com

©2018 Aramark

Aramark’s 50 years of experience in facilitiessolutions has resulted in significant industry achievements including:

1. UNPARALLELLED ACCESS TO INNOVATION

Our Value: Assurance your healthcare system is

leveraging the latest best practices and data-driven

solutions to improve the patient experience

Aramark fully understands the rapid pace of

technological change in facilities management. Increased

HCAHPS scores, enhanced productivity, quicker

throughput, reduced HAIs, higher employee engagement

and lower turnover are all benefits of our innovative

practices, which include:

Proactively offering facilities innovations, keeping

your operations at the forefront of best practices.

Our FacilityFit Pro proprietary web-based

maintenance management system integrates our

environmental and facilities management data into

a single platform, offering a transparent view of

your everyday activities and staffing models. The

system includes an integrated bed management

program to expedite room turnover without

interfering with crucial hospital functions.

Predictive technologies, such as infrared

thermography and vibration analysis allow us to

assess mechanical equipment condition and

corrective action in as little as six minutes. Using

cloud-based diagnostics-as-a-service, Aramark

improves asset life cycle, avoids unplanned capital

expense, and assures reliable up-time of equipment

and system operation.

PatientConnect, our proprietary mobile rounding

tool empowers our teams to monitor satisfaction

levels in real time and take proactive steps to build

optimal patient experiences.

Our dedicated R&D team provides clients with

access to leading best practices and technology. A

proven system for assessing, piloting, and

deploying innovations assures that success ensues

in your facilities.

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©2018 Aramark

2. STRATEGIC PARTNERSHIPS

Our Value: Collaborating with industry leaders to bring

you unique solutions

Our strategic relationships with innovative technology

and equipment partners serve as a valued extension of

our internal R&D efforts. Essential in an environment

where technology changes every 12 months, these

partnerships accelerate our ability to respond to market

changes and to deploy innovations in a timely manner.

Well beyond “vendor” relationships, we collaborate with

our strategic partners to co-develop and bring industry

innovations to market. Aramark has been both the

initiator and receiver of solutions that drive greater

performance in healthcare facilities. For clients, it means

access to a broader solution set of possibilities, timely

response to challenges, and innovative solutions that are

piloted before implementation.

Environmental services, using an advanced and

standardized cleaning system, coupled with staff

training, ensures the highest levels of infection

control and patient satisfaction. Our standard

approach assures consistency throughout a facility

and across a system. The result is greater

transparency and accountability into performance.

Operations, Maintenance, & Engineering using

state-of-the-art systems and technology reduce

unplanned repairs, increase asset life and improve

customer service. Our predictive maintenance

strategy and technologies assure continuous

system uptime by identifying potential equipment

failures before they disrupt daily operation.

Custom approaches to energy reduction

improve system reliability and infrastructure

while realizing savings.

Seamlessly integrated central transportation

and bed turn management improve productivity

and throughput.

Further levels of integration include protecting

critical assets through clinical equipment

engineering and innovative dining solutions that

supports the healing process, as well as improves

patient and employee satisfaction.

3. BROAD PORTFOLIO OF OPERATING SERVICES

Our Value: One primary contact for all facilities

management across a healthcare system

Aramark provides a single source for all your facilities’

needs. Services include:

53%

160%HEALTHCARE M&A ACTIVITY HAS INCREASED

AT A COMPOUND ANNUAL GROWTH RATE OF

160% SINCE 2009. 115 TRANSACTIONS WERE

ANNOUNCED IN 2017.

Source: Kaufman Hall 2017 Year in Review: The

Year M&A Shook the Healthcare Landscape

OF SKILLED LABOR IS OVER

THE AGE OF 50.

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©2018 Aramark

4. UNIQUE IN-HOUSE ENGINEERING AND ASSET SOLUTIONS GROUP

Our Value: Technical expertise to meet your most

complex operating and capital needs

Aramark provides a suite of technical services to

complement your on-site operating team. Our

Engineering and Asset Solutions team consists of almost

150 professional engineers, certified energy managers,

LEED-accredited professionals, certified commissioning

experts, registered architects and project managers,

building system operators and financial managers. This

group develops solutions to your most complex

operating, capital, infrastructure, and planning

challenges. Our services ensure existing building systems

work as intended, protect your interests at every stage

of a new or renovation project and are delivered on time

and on budget. Aramark has delivered these services in

medical and research environments with some of the

most sophisticated and complex mechanical systems.

5. PROFESSIONAL DEVELOPMENT FOR MODERN FACILITIES CHALLENGES

Our Value: Attract and retain top talent and keep their

skill sets current

The skilled labor shortage in facilities services continues

to challenge organizations to find and retain talented

staff. Simultaneously, the exponential growth and

adoption of IoT-based technologies is changing skill sets

needed for the future. Aramark is committed to a

professional development program that attracts and

retains top talent. Through our College of Facilities

Management, our experts receive consistent training in

the latest facilities techniques required to navigate

healthcare’s complex physical environment. Training is

specific not only to the unique needs of a healthcare

environment, but also to the Aramark program deployed

at your location. An extensive curriculum provides staff

professional certifications from both Aramark’s subject

matter experts and other recognized 3rd party industry

organizations. In addition to on-line and continual

on-the-job training, Certified Training Centers located

throughout the country provide our associates easy

access to advanced training.

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©2018 Aramark

7. MAINTAINING INFECTION CONTROL

Our Value: Modern technologies and best practices to

prevent HAIs

Aramark maintains a relentless focus on decreasing the

risk of healthcare-associated infections. Achieving this

directive includes adopting innovative cleaning

technologies and delivering standardized and proven

staff training to ensure procedures are consistently

followed. High-quality infection control covers a variety

of services, including patient room sanitizing, total floor

refinishing and efficient turnaround of patient beds for

admission. Our cleaning processes ensure total room

disinfection and have been validated by many

independent research firms. Our programs comply with

required accreditations and regulations, including the

nearly 275 facilities standards required by The Joint

Commission. On average, our team completes three

Joint Commission surveys per week compared to the

industry average of one every three years. The depth of

knowledge, lessons learned, and expertise gained from

these regularly occurring events uniquely prepares us to

support your next survey.

8. DRIVING PATIENT SATISFACTION

Our Value: Standard approaches and innovative

technology to improve survey scores

Aramark understands the importance of increasing

patient engagement and adopting innovative

technologies to drive productivity, quality assurance and,

therefore, higher reimbursements. A critical component

of patient satisfaction is room cleanliness. Aramark’s

standardized cleaning procedures not only deliver the

cleanest rooms but also engage patients to create a

better experience. Staffs with pleasing and professional

demeanors are carefully selected, and then specifically

trained on patient-facing engagement approaches. Our

innovative PatientConnect is an enterprise-level

patient-rounding tool for environmental services, patient

transportation and other patient-facing services. This

tablet-based app provides real-time analysis of patient

satisfaction and allows our team to initiate service

recovery actions before a patient leaves the hospital.

Through PatientConnect, we are able to measure the

immediate impact of service recovery and process

innovation, as well as predict our own daily performance.

6. DELIVERING STANDARDIZED SERVICES ACROSS BROAD GEOGRAPHIES

Our Value: Efficient approach to facilities management across all locations

Healthcare is undergoing extensive reorganization, accompanied by consolidation of many facilities under one

organizational umbrella. Such mergers create both operational and cultural challenges. Approaches to managing

facilities, cleaning spaces and driving patient satisfaction will invariably differ across entities. These differing approach

can lead to mistrust and prolong the realization of intended benefits. Outsourcing such functions to a single provider

assures standardization across the facilities portfolio and accelerates the realization of benefits. We have worked

with many multi-site healthcare entities, both within state and across several states. Using proven approaches,

accentuated by continuous innovation, our expertise ranges from helping to streamline facility mergers and acquisitions to

developing and executing standardized environmental risk and facilities management services. We bring a proven ability

to improve the healthcare environment and patient experience, all while delivering on critical operational objectives.

Find out if Aramark’s facilities management

services are right for your healthcare system.

Contact us today.