why ask why ls con 2014 updated w flipcharts
TRANSCRIPT
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
#LSCon-406
Why Ask Why?Because It Matters!
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
Where the slides are…
http://slidesha.re/1lSnRLN
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
Who I Am
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
Can’t Help It
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
Who Says It Matters?
Yay! It is audience participation time!
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
Yes,
You
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
Ord
er
Taker
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
Ass
ess
men
t vs
.A
nalysis
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
Wh
at
it i
s
ASTD Info-Line Be a Better Needs Analyst: “…to fit the proper solution with the right need.”
Photo credit: Xerox
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
3 Steps
1. Pinpoint the problem
ASTD Info-line Conduct a Mini Needs Assessment
2. Confirm the problem
3. Seek solutions
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
6 Steps
1. Define Your Objectives2. Identify the Necessary Data3. Select Data Collection Method4. Collect the Data5. Analyze and Confirm the Data6. Prepare the Final Report
ASTD Info-line Be A Better Nees Analyst
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
Dawn Mahoney’s 6 Steps
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
1.
Get
Cu
riou
s
Very
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
2.
Ask
Good
?s
Better
More
? ?? ? ?
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
3.
Get
the S
tory
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
4.
Ch
all
en
ge
Ass
um
pti
on
s
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
5.
Get
Cre
ati
ve
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
• 1-Question Survey• Home Page Survey• Formal Interview• Informal Interview• Observation• Job Shadow• Breakroom Posting• Paper/Pencil
• Digital Whiteboard• Survey Tool• Suggestion Box• Paycheck Stuffers• “Click For More Info”• Like/Unlike Buttons• Focus Group• SoMe Group
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
6.
Use
Resu
lts
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
An
d Y
ou
?
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
About Me
www.dawnjmahoney.wordpress.com
www.learningrebels.wordpress.com
www.linkedin.com/in/dawnjmahoney
http://vimeo.com/search?q=Dawn+Mahoney
http://www.slideshare.net/dawnjmahoney
@dawnjmahoney
@LearningRebels
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
Bonus Content!The Wile Performance Gap Map
Your Flip Charts
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
Cause Analysis Model
1Organizational
System s/Processes
2Incentives
3Coaching &
Reinforcem ent
Environm ental(Intangibles)
4CognitiveSupport
5Tools
6Physical
Environm ent
Resources(Tangibles)
External to Performers
7Skills/
Know ledge
8Inherent
Ability
Internal to Performers
Perform ance Gap
* intelligence
* emotional ability
* physical attributes
* education
* artistic gifts
* internal motivation
*training
*on-the-job training
*self-study
* noise
* light
* temperature
* physical layout
* computers
* software
* VCRs
* calculators
* cars
* job aids
* documentation
* EPSS (electronic performance support system)
* coaching
* encourage
* observe and feedback
* acknow- ledge
* compen- sation
* positive reinforce-ment
* interesting, meaningful work
* positive incentives
*clear goals
* clear roles
* job design
* clear policies
* authority
* appropriate workload
* access to right people
*effective processes & systems
Source: Adapted from Wile, David, “Why Doers Do”; p&i, February 1996
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL
© Dawn Mahoney, CPLP Learning Solutions Conference March 19-21, 2014 Orlando, FL