why business processes are presentation title more ...€¦ · © datix 2015 confidential...

© Datix 2015 Confidential

Presentation Title


Why Business Processes Are More Important Than Software

Bryan Sapot, CEO — Datix


About MeBryan Sapot


• CEO and Founder of Datix

• 17 years in enterprise software

• Manufacturing

• Distribution

• Plex and Epicor partner

• Expertise in…

• Business process modeling

• Systems integration

• Software selection


Software is a terrible investment…


How do you imagine your CRM or ERP software working?

• Does it make things easier (simple)?

• Does it reduce time inside of a process?

• Does it allow you to draw more meaningful reports?

• Is it more efficient?

• Does it provide your business with scalability?


The Reality of Enterprise Software

The demo of the system The reality of the software alone


What’s The Difference?

VS


Enterprise software is not intuitive

• This is a good thing

• Requires thoughtfulness

and planning

• Reports, dashboards, and

process flows do not

come configured out of

the box


Business Processes Are What Make The Software Do All The Things You Imagine It Doing


Not everyone agrees on what it does…


The Answer: Business Process Modeling

• It bridges the gap between IT and management

• It prevents jumping to a solution prematurely

• It provides a simulation of how the full system will operate

• Provides blueprints for how your system will work


Software = The PlatformBusiness Processes = The Execution

What people think it is What it should be

Business

Processes

Software


How do I know this?

Failure• The parts of our processes that we use and

employ with our customers are directly related

to failures myself (and our experts) have

experienced — or watched others experience

— firsthand

• Most companies have to learn these lessons

the hard way

• We’ve built our business on helping businesses

benefit from our experts past failure


Example of failure I’ve witnessed

Manufacturing company

• How do you capture everything a system does?

• This company did not document and catalog all elements of the system.

• How can you account for exceptions?

• If you ignore processes and just teach people to use software, you will miss

out on the context that causes that process to be effective.

• The outcome…


Our Frame Work / What Should Happen

• Treat the patient not the disease

• A mechanism to capture all that a

system does

• We use a Use Case Catalog

• Breakdown business into manageable

pieces

• Start from quote to cash, and work

backwords from there

• Discover, document, and review


Digital Services and Manufacturing Company

• Going through an ERP implementation that was over budget and lacked direction

• Multiple systems involved and there was no synergy between implementation

teams

• Datix was brought in to see the entirety of the enterprise system from a holistic

perspective

• We employed our use cases and DDR approaches to re-start the implementation• On budget

• On time

• Deliver the benefits that the company ultimately wanted

• Was not possible before; as all of these processes and systems were previously independent

• Everyone knew what they did, but did not understand how it affected others

• Our processes, forged through previous failure, provides the framework for businesses like this to

achieve their ultimate goal


Software is a terrible investment…


Questions?

For slides download at DatixInc.com/NTMAslides

why business processes are presentation title more ...€¦ · © datix 2015 confidential...

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