why digital transformation is the future
TRANSCRIPT
with you
Why Digital Transformation is the future
Simon Short Senior Vice President
Digital Customer Experience
Arjan Kramer Global Lead for OCommerce
Digital Solution Architect
San Francisco | 29 September 2014
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Why Digital Transformation is the Future: September 2014
Delivering a profitable customer promise
innovating with you
Success Stories
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Why Digital Transformation is the Future: September 2014
Desigual : increased and personalized sales to B2B and B2C
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Why Digital Transformation is the Future: September 2014
Desigual : increased and personalized sales to B2B and B2C
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Why Digital Transformation is the Future: September 2014
The goal – Philips’s One vision
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Why Digital Transformation is the Future: September 2014
The goal – Philips’s One vision
growing with you
Making it real
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Why Digital Transformation is the Future: September 2014
Capgemini & Oracle – partners of choice
Oracle partner awards/recognitions
Over 13,000 Oracle trained resources
Strong focus on CX: OCommerce and All-Channel Experience
Diamond Level Partner of Oracle,
Over 3,500 successful industry implementations of Oracle
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Why Digital Transformation is the Future: September 2014
Experience …unique
Engagement …ongoing
Exchange …co-create
Empower …consumer first
Empathy …build long term relationships
The relationship with your customer is critical
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Why Digital Transformation is the Future: September 2014
Digital Masters profit
26% Increase
Up to
Profitability
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Why Digital Transformation is the Future: September 2014
Digital Transformation affects everything
Customer Experience
Operational Processes
Business Model
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Why Digital Transformation is the Future: September 2014
Core digital principles
Outside In Contextual view of customer
Inside Out Single view of enterprise
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Why Digital Transformation is the Future: September 2014
Bringing it together
Seamless Meshing of Physical and Digital
Experiences
An Outside-In Approach
Data-Driven Insights
Smart Investments in Digital Channels
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Why Digital Transformation is the Future: September 2014
Contact information
Simon Short Senior Vice President, Digital Customer Experience simon,[email protected] @simonsishort #CapgeminiDCX
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Arjan Kramer Global Lead for OCommerce Digital Solution Architect [email protected] @arjankramer
The information contained in this presentation is proprietary. Copyright © 2014 Capgemini. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
www.capgemini.com
About Capgemini
With almost 140,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion.
Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organizat ion, Capgemini has developed i ts own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.