WHY IT’S SO DIFFICULT TO MANAGE A SERVICE DEPARTMENT

• Until now, it was nearly impossible to implement the right processes in the absence of software that truly supports those processes.

• We’ve struggled with software that makes it too easy to do the wrong things:

• Too many customers scheduled at the same time resulting in unhappy customers and lost sales opportunities.

• No control over the number of waiting customers.

• Difficulty in managing loaner or rental cars.

• Shops that are over or under booked due to the absence of clear information for calculating shop load.

• What is the capacity of your shop? (in flat rate hours)• How many hours do you have scheduled from • appointments?• How much work was carried over from the • previous day?• How many hours has the shop turned so far

today?• Where does it look like you’ll end up for the day?

It’s likely that very few, if any, can provide us with an Answer for one simple reason: Until now, there hasn’t been an application that provides universal and Fundamental information for improving shop performance

We contact a hundred

Dealerships this afternoon

and ask them fundamental

Questions necessary for Shop

management

KEY SCENARIO

A FEW QUESTIONS

ISERVICE SOLUTION

• Customer Web Solution provides a simple way for customers to schedule appointments on line

• Dealership Appointments, Scheduling and Loading (ASL) assures properly managed appointments and shop loading

• Production Management uses real-time information to maximize shop productivity

• Customer Communication provides ongoing status and communication

• Customer Retention Strategies keep customers coming back

• Retail customers can schedule appointments online

• Bidirectional integration with DMS Systems

• Since iService incorporates true shop loading, customers won’t overbook your shop

• Customers are provided with a link to make any necessary changes to an appointment

ISERVICE CUSTOMER WEB SOLUTION

• Control of appointment intervals and number of appointments per interval provides smoother traffic flow

• Preferences can be set for waiters per hour, loaner cars per day, as well as shuttle and valet limits

ISERVICE APPOINTMENT, SCHEDULING, AND LOADING

• Since iService incorporates true shop loading, daily loads are evened out eliminating huge peaks & valleys from day to day.

• The iService point and click interface reduces training time from weeks or months to less than an hour

ISERVICE PRODUCTION MANAGEMENT

• Dealership management has all the information necessary to manage the shop in an interface that’s simple and straight forward

• Provides technicians with clear flat-rate goals and accomplishment fostering non-threatening accountability

• Service advisors can view shop production and vehicles status in one screen

• Advisors can easily identify gaps in technician productivity and take action prior to the time being lost

ISERVICE PRODUCTION MANAGEMENT

Thank You!