why monitoring sucks
DESCRIPTION
For far too long, hardware manufacturers, independent software vendors, and even internal IT organizations have treated IT monitoring as an afterthought. While virtualization, provisioning, and orchestration get all the hype, monitoring is stuck within a reactive paradigm built on expensive legacy proprietary frameworks, cobbled together open source projects, expensive niche tools, or cheap downloadable solutions that offer flash with not much substance. To make matters worse, IT monitoring is susceptible to the ‘monitor everything’ syndrome that produces gigabytes of data and yields very little tangible results measured by statistics such as MTTR or SLAs. What it does yield is a scenario whereby IT is stuck with an abundance of disparate frameworks, solutions, elemental management systems (EMS) and tools that are expected to work together to create the mythical single-pane-of-glass. Join Zenoss as we investigate why monitoring sucks and the implications of continuing down this path within today’s new paradigms of cloud computing, programmable datacenter, or the software defined datacenter. Zenoss will provide answers to why monitoring sucks and we will introduce the 7 Stages of IT Monitoring Grief: 1. Excitement 2. Frustration 3. Denial 4. Anger 5. Disappointment 6. Resolve 7. HopeTRANSCRIPT
![Page 1: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/1.jpg)
1 #zenddZenoss Proprietary
Information
October 2, 2012
VP Community, Technical Evangelist
Zenoss Investigates:Why Monitoring Sucks
Transforming IT Operations
![Page 2: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/2.jpg)
2 #zenddZenoss Proprietary
Information
Agenda
• Housekeeping
• About Zenoss
• Why Monitoring Sucks
• 7 Stages of IT Monitoring Grief
• How to break the cycle
• Questions and Answers
![Page 3: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/3.jpg)
3 #zenddZenoss Proprietary
Information
Housekeeping
• Interactive Discussions•#zendd•WebEx Questions
• Keep the Dialog Going•[email protected]
• Ongoing•@zenoss•@platenreport•Google+•Facebook•blog.zenoss.com
![Page 4: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/4.jpg)
4 #zenddZenoss Proprietary
Information
Zenoss at a Glance
Transforming IT Operations• Founders lived the pain of legacy platforms at pioneering cloud
providers• New approach to both technology and business
Leading Commercial Open Source Player in Category• Large Global Footprint: 2.5M Downloads, 30K Organizations, 175
Countries• Large Active Community: 100K Members• Rapid Innovation & Lower Costs
Fastest Growing Enterprise Management Software Company
• 2010 and 2011 Inc 500• 2011 #22 on Deloitte Fast 500• Growth across key segments: Enterprise, Web, Federal, SMB, Service
Provider
Most Widely Adopted Cloud Management Console• Largest install-base of any cloud-capable management product in the
market• Unifies physical, virtual & cloud monitoring• Enables public, private and hybrid cloud scenarios
Strong Business & Team• Rapid growth with new customer acquisition and retention• Annapolis, MD & Austin, TX & San Jose, CA
Cool Vendor inIT Operations 2010
Best Monitoring Toolfor the Cloud
![Page 5: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/5.jpg)
5 #zenddZenoss Proprietary
Information
The Past
![Page 6: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/6.jpg)
6 #zenddZenoss Proprietary
Information
The Mainframe
Source: www.computersciencelab.com
![Page 7: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/7.jpg)
7 #zenddZenoss Proprietary
Information
SNA - Cisco
Source: Cisco Document 13178
![Page 8: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/8.jpg)
8 #zenddZenoss Proprietary
Information
Token Ring
![Page 9: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/9.jpg)
9 #zenddZenoss Proprietary
Information
The Present
![Page 10: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/10.jpg)
10 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 11: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/11.jpg)
11 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 12: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/12.jpg)
12 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 13: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/13.jpg)
13 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 14: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/14.jpg)
14 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 15: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/15.jpg)
15 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 16: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/16.jpg)
16 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 17: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/17.jpg)
17 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 18: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/18.jpg)
18 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 19: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/19.jpg)
19 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 20: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/20.jpg)
20 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 21: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/21.jpg)
21 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 22: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/22.jpg)
22 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 23: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/23.jpg)
23 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 24: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/24.jpg)
24 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 25: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/25.jpg)
25 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 26: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/26.jpg)
26 #zenddZenoss Proprietary
Information
Monitoring Progression
![Page 27: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/27.jpg)
27 #zenddZenoss Proprietary
Information
The Future
![Page 28: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/28.jpg)
28 #zenddZenoss Proprietary
Information
Cloud via NIST
Source: NIST 500-293
![Page 29: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/29.jpg)
29 #zenddZenoss Proprietary
Information
The Challenge
![Page 30: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/30.jpg)
30 #zenddZenoss Proprietary
Information
IT Infrastructure “Stack”
![Page 31: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/31.jpg)
31 #zenddZenoss Proprietary
Information
IT Infrastructure “Stack”
DYNAMIC
![Page 32: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/32.jpg)
32 #zenddZenoss Proprietary
Information
IT Infrastructure “Stack”
CHANGES
DYNAMIC
![Page 33: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/33.jpg)
33 #zenddZenoss Proprietary
Information
The Protocols & More
• SNMP
• SSH
• WMI
• Telnet
• Bash
• Perl
• Javascript
• Rest, JSON, XML, SOAP
• Netconf
• ICMP / NMAP
• Netflow, Jflow, Cflow
• Syslog
• Windows Events
• Other APIs
• Screen scraping
• CDP, LLDP, EDP
• Packet Sniffing / Sampling
• SNMP/POP
• ICMP
• JMX
![Page 34: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/34.jpg)
34 #zenddZenoss Proprietary
Information
FrankenMonitor
![Page 35: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/35.jpg)
35 #zenddZenoss Proprietary
Information
Single Pane of Glass
Image Source: http://www.freeimageslive.co.uk/free_stock_image/shatteredglass2950jpg
![Page 36: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/36.jpg)
36 #zenddZenoss Proprietary
Information
The Standards
![Page 37: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/37.jpg)
37 #zenddZenoss Proprietary
Information
COBIT to the rescue?
Source: IBPI.org
![Page 38: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/38.jpg)
38 #zenddZenoss Proprietary
Information
ITIL to the rescue?
Source: www.tech-faq.com
![Page 39: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/39.jpg)
39 #zenddZenoss Proprietary
Information
Messages
![Page 40: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/40.jpg)
40 #zenddZenoss Proprietary
Information
Messages of the Big 4
![Page 41: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/41.jpg)
41 #zenddZenoss Proprietary
Information
The 7 Stages of IT Monitoring Grief
![Page 42: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/42.jpg)
42 #zenddZenoss Proprietary
Information
Excitement – Found a new solution
![Page 43: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/43.jpg)
43 #zenddZenoss Proprietary
Information
Frustration – Attempted to implement Solution
![Page 44: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/44.jpg)
44 #zenddZenoss Proprietary
Information
Denial – Challenges with the solution
![Page 45: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/45.jpg)
45 #zenddZenoss Proprietary
Information
Anger – Threaten solution provider
![Page 46: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/46.jpg)
46 #zenddZenoss Proprietary
Information
Disappointment – There is no solution
![Page 47: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/47.jpg)
47 #zenddZenoss Proprietary
Information
Resolve – We can do this ourselves
![Page 48: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/48.jpg)
48 #zenddZenoss Proprietary
Information
Hope – Searching for a solution
![Page 49: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/49.jpg)
49 #zenddZenoss Proprietary
Information
How to break this cycle?
![Page 50: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/50.jpg)
50 #zenddZenoss Proprietary
Information
How to Change this?• Elevate Monitoring to Tier I
• Strategy, Plan, Execute
• Rationalize current IT operations tools• Success vs. unsuccessful vs. failure
• Cross domain involvement• IT, Customer, Executives
• Beware of vendor lock-In• Open vs. Closed or Open Source vs. Proprietary
• Past, present, and future• Static, Dynamic, Cloud, ?
• People, process, and tools• What are you and/or the customer looking to solve?
• Be open to new paradigms• Test and verify
![Page 51: Why Monitoring Sucks](https://reader035.vdocuments.net/reader035/viewer/2022062312/55642efcd8b42a06138b4aae/html5/thumbnails/51.jpg)
51 #zenddZenoss Proprietary
Information
THANK YOU QUESTIONS & ANSWERS
Email: [email protected]
Twitter: @platenreport