why outsource to bangladesh

Why outsource to Bangladesh?

It is almost inevitable to be

faced with challenging

queries from potential vendors

when the outsourced

possibilities come into the scene for

Bangladesh.

This is the platform for an

enormous untapped

opportunity.

© C o p y r i g h t T e l e C o n s u l t G r o u p 2 0 0 9

Why not Bangladesh? All the adversity over the years has toughened us, our perseverance holds on. Ourprofessional commitment reflects our determination and stands unmoved. It is now ornever. We have to hold together and say ‘yes we can’. If we believe we can, then there isnothing that can hold us back. Tomorrow has to be better. We have to stand together inbranding a positive Bangladesh. We have to build a robust nation with a ‘Can DoAttitude.’ We need to build an accurate database of all the skilled untapped resourceswhich will be easily accessible through one point. We have to believe in our outputs,have genuine pride and dignity in the tag ‘Made in Bangladesh’. It is our corporate socialresponsibility to brand Bangladesh as the country of immense ICT possibilities.


• It is cost Effective.

• The man hour costs for BD services is 30% of the costs in the US or Europe. Much lower than our neighboring countries.

• Spill over work and direct orders are already being carried out by some potential local IT leaders. Already jobs are being off-shored

• Setting up is easy owing to BDs Operational Readiness

•New revenue opportunities for ICT Sector

• Ensure we have a single point of accountability

for all IT services through local united efforts

• Smooth transitioning of outsourcing services including people, processes and technology

• Bangladesh’s capabilities in outsourcing provide a low-risk, flexible and competitive solution to allow organizations to leverage off the economies of scale and worldwide skills that would not otherwise be available to them.

Why Bangladesh?


How Bangladeshi players can have an upper edge!

Like any typical ICT services industry, outsourcing BPO is a skilled manpower focused service industry. The services are expected to be critical, crucial and complex (highly technical). Also most of the services call for deployment of manpower on 24x7x365 basis. Bangladesh should prepare itself to move to a positional advantage and establish its position ahead of its competition.


This can only be achieved by developing necessary human resources to handle the job. This aids in initiating the process of setting educational institutes to train and qualify professionals in huge numbers to handle the outsourcing ICT business. With Special focus for language training.

Continued…

Unless Bangladesh achieves this goal of developing required manpower at a brisk pace, it’s positional advantage it has over other countries like India in terms of infrastructure and other resources shall be lost.

In order to make an entry in a big way into this Vertical, Bangladesh should have at least about 10 lacs trained and certified people in the Infrastructure Management Services spanning all the areas as mentioned above


Bangladesh has number of advantages to become a strong ICT provider.150 million population leading to • Approximate 50 million civilian labor force • Trained and educated workforce at low wage rate • Sizeable domestic market • Political stability • Steady growth of GDP • Stable rate of exchange • Low rate of inflation • Comfortable foreign exchange reserve• Geographical location also is critical here.

Bangladesh Advantage


Investment Guarantee & facilities to Investors:• 15 year's tax holiday for private power

generation companies, 10 year's tax holiday for EPZ investors

• facilities for repatriation of invested capital, profit and dividend

• exemption of tax on interest on foreign loan

• tax exemption on royalties, technical know-how and technical assistance fees

• avoidance of double taxation on the basis of

bilateral agreement

• six months multiple entry visa for the investors

• TAKA, the nation's currency, is convertible for international payments in the current account

• Re-investment of reportable repatriable dividend treated as new investment

• Working capital loan, as well as term loan, from local commercial banks allowed to the industries set up with foreign capital


Our focus should be on : Transparent implementation Policy of the reforms

• Liberalized Industrial Policy

• Export-oriented, private sector-led growth strategy

• Easy process for seeking permission of the Government required to set up new industries

• For obtaining institutional facilities like

procurement of land, electricity, gas and sewerage connection, importation of capital machinery and raw materials, tax rebate, duty drawback facilities etc., industries need only to be registered with the Board of Investment (BOI) in a simple prescribed from


Reform and Liberalization of Policies:• Creation of Law Reform Commission to update existing Laws

• Setting up Administrative Reform Commission to modernize the administrative systemand to remove bureaucratic roadblocks

• Enactment of law allowing private sector to establish export processing zones

• Identification of road blocks on the way of implementation of projects and measuresto remove them

• Updating of Companies Act and relevant laws


CommunicationFacilities

• Adequate sea, rail, road and air services to facilitate both domestic and international transportation.


Facilities to Non- Resident Bangladeshi

• Non-resident Bangladeshi investors enjoy facilities similar to foreign investors

• Allowed to buy newly issued shares/debentures of Bangladeshi companies

• Quota of 10% reserved for non-resident Bangladeshis in primary shares (IPO)


Banking & Finance:

Bangladesh should offeradequate banking facilities tothe investors for establishmentof industries and to facilitatetheir business transactions.more private and foreigncommercial banks, Acceptable %increase in financing institutionsand nationalized commercialbanks having network ofcorrespondents and branchesoperating all over the countryand abroad.


Export Processing Zones

• Export Processing Zones in the port city Chittagong and capital city Dhaka with necessary fiscal and infrastructure facilities for export oriented enterprise.

• Another Export Processing Zone, near the capital city (at Gazipur) is under implementation.


Courtesy Service

Board of Investmentextends courtesy servicesuch as airport reception,hotel and transportbooking and fixingappointment with theGovernment and Chamberofficial in keeping with theneeds of foreignentrepreneurs visitingBangladesh. For availingcourtesy service,entrepreneurs need tocontract BOI in advance.


Highly skilled and Multi

Lingual Workforce

• The combination of skilled personnel and foreign language skills allows businesses a seamless entry into the Asian market - eliminating the cultural learning curve.

• A comprehensive education and training system ensures that Bangladesh maintains the leading-edge skills required for international competitiveness


Sophisticated Telecommunications & Information Technology Systems

Bangladesh provides apowerful combination of worldclass ICT infrastructure and amarket which embraces newtechnology - providing anexcellent environment forbusiness. Bangladesh alsooffers the right regulatoryframe work and environmentto absorb the latest technologyand content development.


• Average ICT related/ BPO business cost in Bangladesh is only about 30 per cent of the cost in the US


Location: BangladeshHuge Cost Advantage

Another major requirement of outsourcing and BPO in Bangladesh is good

communication skills in English. Both private and Government initiatives areneeded to set up adequate institutions to impart the necessary skills withapproved certification.

English Language


Attaining mandatory Certification:

It is proposed to set up theInstitutes/Centers in Bangladesh, whichwould impart the necessarytechnical/ICT skills combined withproficiency in English. This overallproficiency should conform toacknowledged international standardsof Certification.


Role of ICT governing bodies:

• Technical know-how

• Business know-how

• Trainer Kits

• Student Kits

• Design and development of curriculum and courses

• Encourage the partnership to use qualified local expertise

• Stipulate quality process and standards

• Providing delivery systems and processes

• Training the trainers


• Technical know-how and knowledge transfer for setting up centre of excellence for IMS centers

• Creative and artworks for market communication materials

• Standard Operations Procedure for centers (Centre SOP)

• E-learning

• Provision of Question banks for exams

• Provide Degrees and Diplomas through ICT accredited Universities


Role of ICT governing bodies continued……..

Role of Bangladeshi ICT Enterprise• To obtain all statutory

approvals from the relevant authorities in the Government.

• Execution of business plan and strategies with speed and accuracy

• Setup highly talented local team for the timely execution of business plan

• Achieve business goals, revenue targets and gross margins as directed and committed

• Operating and running worth while ICT centers

• Setting up the centre of excellence

• Marketing of courses and placement assistance locally and globally


To create the facilities that will foster the revenue generation of at least $100 mil through Infrastructure Management Services

Our CSR obligations:


How?

•By building human resources to address the gap which has been identified above to achieve the vision.•Creating an accurate data base of the skilled manpower in the Country

Continued…….

Goal: To develop at least 10,000 professionals per year to begin with in the ICT sector during the next three years which will bolster ICT growth in Bangladesh.How? Achieve the goal through the following •To set up and run Institutes and centre of excellence for ICT in Dhaka and all over Bangladesh•Private sector tie up with the Government to support the program•Private & Govt. tie-up with affiliated Colleges/Vocational institutes to promote this as a formal career course.•ICT institutes tie up with International vendors for ICT certification.



Conclusion:

If we ensure ICT literacy growth rate this will increase country’s GDP growth.Bangladesh has the potential to take substantial market share in ICT/BPO if we canmake the right beginning. It is important to recognize the latent potential of ICTwithin the country and set up a focus group to achieve local and global marketshare in this region. Time is ticking so let’s start right Now!

why outsource to bangladesh

Documents

t g r o u p

e c o n s u

brand bangladesh

bangladesh advantagebangladesh

positive bangladesh

services industry

special bangladesh shouldfocus

bd services