Why Teams Aren't Teamish (and What You Can Do about It)

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In this presentation, the Learning Maverick explains why team members act selfishly rather than "teamishly." He suggests ways to use reinforcement of teamish behaviors.

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  • 1. WHY TEAMS ARENT TEAMISH And What You Can Do about It 2012 Maverick Learning Designs

2. About this Booklet Although I present this in the form of a PowerPoint presentation, this is really a booklet to be read and not something to be projected on a wall in a group setting. 2012 Maverick Learning Designs right wrong 3. About this Booklet Although I present this in the form of a PowerPoint presentation, this is really a booklet to be read and not something to be projected on a wall in a group setting. If youd like others to read this, please send them a link via Twitter, LinkedIn or Facebook, rather than distribute hard copies. Im told that this will increase my ranking on Google and thus my chances of becoming rich and famous one day. 2012 Maverick Learning Designs 4. About this Booklet Although I present this in the form of a PowerPoint presentation, this is really a booklet to be read and not something to be projected on a wall in a group setting. If youd like others to read this, please send them a link via Twitter, LinkedIn or Facebook, rather than distribute hard copies. Im told that this will increase my ranking on Google and thus my chances of becoming rich and famous one day. If youd like to have a version of this booklet suitable to a group setting, or a cooler, more interactive version suitable for online self-study, just ask; youll find my contact info on the final slide. 2012 Maverick Learning Designs 5. Homage to Peter Block The basic thrust of this article was inspired by Peter Blocks great book, Flawless Consulting. Read it, especially if you are an internal consultant. 2012 Maverick Learning Designs 6. Homage to Casey Stengel According to Casey Stengel, Hall of Fame manager of the Yankees and the Mets Getting great players is the easy part; the hard part is getting em to play together. 2012 Maverick Learning Designs 7. Your Objective You will find this short read very helpful if your objective is to Increase the ratio of teamish behavior to selfish behavior among the members of your team. 2012 Maverick Learning Designs 8. Teamish is What are the behaviors youd see if teamwork among members of your team was extraordinarily good? Come up with at least a few answers before advancing to the next slide. 2012 Maverick Learning Designs 9. Teamish is Here are some words and phrases often used to describe teamish behaviors: Pitches in without being asked. Shares information and resources. Asks others: How can I help? Asks others: How are things going for you? Recognizes the efforts and accomplishments of others. Seeks the opinions and insights of others. Expresses concerns openly. Seeks first to understand, then to be understood. 2012 Maverick Learning Designs 10. Selfish is What are the behaviors youd see if teamwork among members of your team was extraordinarily badif your players were consistently selfish? Come up with at least a few words or phrases before advancing to the next slide. 2012 Maverick Learning Designs 11. Selfish is Here are some words and phrases often used to describe a selfish worker: Hoards rather than shares information and resources. Takes actions without considering their impact on others. Demonstrates indifference to the efforts and accomplishments of others. Turns a deaf ear to the opinions and insights of others. Nurses grievances privately. Always attempts to get their way. 2012 Maverick Learning Designs 12. The Root Cause is Now imagine that we could rate a team by percentile according to its Teamishness/Selfishness (henceforth T/S) ratio. 2012 Maverick Learning Designs 13. The Root Cause is Now imagine that we could rate a team by percentile according to its Teamishness/Selfishness (henceforth T/S) ratio. Now ask yourself what would be the probable causes of a low T/S ranking? Think of at least several possible answers before advancing. 2012 Maverick Learning Designs 14. Selfish People? If you answered selfish people, you are right in a way, but your answer just raises another question; Why are your selfish teammates acting selfishly much of the time? 2012 Maverick Learning Designs 15. Selfish People? If you answered selfish people, you are right in a way, but your answer just raises another question; Why are your selfish teammates acting selfishly much of the time? This isnt a trick question; try to think of at least one answer before advancing. 2012 Maverick Learning Designs 16. The Joys of Selfishness Now ask yourself the question, What are the rewards of acting selfishly? Think of at least one or two answers before advancing. 2012 Maverick Learning Designs 17. The Joys of Selfishness Here are some of the answers you may have thought of Praise Recognition Status Flexibility Money Fame Ease 2012 Maverick Learning Designs 18. Crazy? Now ask yourself, What idiot would reward selfishness with praise, money, status, etc? Try to think of at least one answer before turning the page. 2012 Maverick Learning Designs 19. Crazy? This one has a correct answer: The idiot who rewards the selfishness of your team members isyou! (Assuming, of course, that you are the teams leader.) 2012 Maverick Learning Designs 20. Crazy? This one has a correct answer: The idiot who rewards the selfishness of your team members isyou! (Assuming, of course, that you are the teams leader.) You may talk a good game about teamwork, but when it comes to doling out the goodies, you are probably delivering them on the basis of individual achievement and not on the basis of contribution to the teams welfare. 2012 Maverick Learning Designs 21. Crazy? This one has a correct answer: The idiot who rewards the selfishness of your team members isyou! (Assuming, of course, that you are the teams leader.) You may talk a good game about teamwork, but when it comes to doling out the goodies, you are probably delivering them on the basis of individual achievement and not on the basis of contribution to the teams welfare. As Pogo once saidWe has met the enemy, and they is us. 2012 Maverick Learning Designs 22. Money As many researchers have found, money isnt the greatest motivator, but its the most tangible payback for performance and behavior, so Ill start with it. 2012 Maverick Learning Designs 23. Money Questions Ask yourself these two critical questions: 2012 Maverick Learning Designs 24. Money Ask yourself these two critical questions: Have I based my decisions about raises, bonuses and promotions more on an individuals achievements, or more on their teamishness? 2012 Maverick Learning Designs 25. Money Ask yourself these two critical questions: Have I based my decisions about raises, bonuses and promotions more on an individuals achievements, or more on their teamishness? Does the individual clearly understand that their raises, bonuses and promotions have been based more on their contribution to the teams success rather than on their individual achievements? 2012 Maverick Learning Designs 26. Money Ask yourself these two critical questions: Have I based my decisions about raises, bonuses and promotions more on an individuals achievements, or more on their teamishness? Does the individual clearly understand that their raises, bonuses and promotions have been based more on their contribution to the teams success rather than on their individual achievements? If you answered no to these questions, you probably need to increase your reinforcement of teamish behavior. 2012 Maverick Learning Designs 27. Fame, Glory, Praise, Recognition Social rewards such as praise and recognition often play a greater role in shaping someones decisions than does money or the prospect of promotion. Chances are good that you supply these rewards, too, based more on individual achievement than on contribution to the teams effort. 2012 Maverick Learning Designs 28. Fame, Glory, Praise, Recognition Social rewards such as praise and recognition often play a greater role in shaping someones decisions than does money or the prospect of promotion. Chances are good that you supply these rewards, too, based more on individual achievement than on contribution to the teams effort. Examine your conscience concerning social rewards, and consider adjusting the balance of reinforcement of selfish and teamish behaviors. 2012 Maverick Learning Designs 29. Get Granular All of us are mostly blissfully unaware of the messages we are sending to others via our non-verbalsthings like our facial expressions, body language, eye contact, intonation, etc. 2012 Maverick Learning Designs 30. Get Granular All of us are mostly blissfully unaware of the messages we are sending to others via our non-verbalsthings like our facial expressions, body language, eye contact, intonation, etc. Your employees are paying much more attention than you think to your non-verbals and may look for your true meaning in them rather than in your words. 2012 Maverick Learning Designs 31. Get Granular All of us are mostly blissfully unaware of the messages we are sending to others via our non-verbalsthings like our facial expressions, body language, eye contact, intonation, etc. Your employees are paying much more attention than you think to your non-verbals and may look for your true meaning in them rather than in your words. Become more aware of your non-verbals, and do your best to ensure that they reinforce teamish behavior. 2012 Maverick Learning Designs 32. Teammate-to-Teammate You arent the only supplier of rewards to your team members. Particularly when it comes to social recognition, teammate-to-teammate interaction can greatly influence behavior. 2012 Maverick Learning Designs 33. Mate-to-Mate Reinforcement The behaviors your team members are reinforcing in one another may be teamish or selfish. 2012 Maverick Learning Designs 34. Mate-to-Mate Reinforcement The behaviors your team members are reinforcing in one another may be teamish or selfish. Why would one team member reinforce selfishness in a fellow team member? Try to think of an explanation before advancing. 2012 Maverick Learning Designs 35. M2M Reinforcement Explained There are at least two possible explanations for teammates reinforcing one anothers selfishness: 2012 Maverick Learning Designs 36. M2M Reinforcement Explained There are at least two possible explanations for teammates reinforcing one anothers selfishness: Theyve seen it done so often by othersincluding youthat it doesnt occur to them not to reinforce selfishness. 2012 Maverick Learning Designs 37. M2M Reinforcement Explained There are at least two possible explanations for teammates reinforcing one anothers selfishness: Theyve seen it done so often by othersincluding youthat it doesnt occur to them not to reinforce selfishness. They are demonstrating You scratch my back and Ill scratch mine. (This is a sort of conspiracy of selfishness.) 2012 Maverick Learning Designs 38. M2M Reinforcement Explained There are at least two possible explanations for teammates reinforcing one anothers selfishness: Theyve seen it done so often by othersincluding youthat it doesnt occur to them not to reinforce selfishness. They are demonstrating You scratch my back and Ill scratch mine. (This is a sort of conspiracy of selfishness.) What can you do if mate-to-mate reinforcement is reinforcing the wrong behaviors? Try to think of an answer before advancing. 2012 Maverick Learning Designs 39. Reinforce Your Reinforcers If mate-to-mate reinforcement is reinforcing the wrong behaviors, your role is to reinforce the reinforcers for reinforcing the right behaviors. 2012 Maverick Learning Designs 40. Reinforce Your Reinforcers If mate-to-mate reinforcement is reinforcing the wrong behaviors, your role is to reinforce the reinforcers for reinforcing the right behaviors. How much of this do you need to do? Simpledo it until you see the change in behavior that you are driving for. 2012 Maverick Learning Designs 41. Punish Your Reinforcers? Would it ever be appropriate for you to punish your teammates for reinforcing the wrong things in one another? 2012 Maverick Learning Designs 42. Punish Your Reinforcers? Would it ever be appropriate for you to punish your teammates for reinforcing the wrong things in one another? No, unless something really heinous is going on, which is highly unlikely. 2012 Maverick Learning Designs 43. Your Boss is Part of the Problem Chances are that your boss is also a part of your problem. 2012 Maverick Learning Designs 44. Your Boss is Part of the Problem Chances are that your boss is also a part of your problem. If the boss provides feedback to your team members that reinforces selfishness, its your job to change your boss. 2012 Maverick Learning Designs 45. Your Boss is Part of the Problem Chances are that your boss is also a part of your problem. If the boss provides feedback to your team members that reinforces selfishness, its your job to change your boss. And how the heck am I going to manage that? you ask. 2012 Maverick Learning Designs 46. Your Boss is Part of the Problem Chances are that your boss is also a part of your problem. If the boss provides feedback to your team members that reinforces selfishness, its your job to change your boss. And how the heck am I going to manage that? you ask. The answer is that you have much more potential influence over your boss than you might think. Just say, Thank you for letting Jack know his importance to the team effort, and keep at it and, eventually, the boss will have acquired a new habit. Its not that simple, of course, but Ill leave a full treatment of the topic of reinforcement for another time. 2012 Maverick Learning Designs 47. Wholl Reinforce Your New Behaviors? Okay, lets take a look at the things weve added to your to-do list today. You now know that you must: 2012 Maverick Learning Designs 48. Wholl Reinforce Your New Behaviors? Okay, lets take a look at the things weve added to your to-do list today. You now know that you must: Reduce your reinforcement of selfish behavior. 2012 Maverick Learning Designs 49. Wholl Reinforce Your New Behaviors? Okay, lets take a look at the things weve added to your to-do list today. You now know that you must: Reduce your reinforcement of selfish behavior. Increase your reinforcement of teamish behavior. 2012 Maverick Learning Designs 50. Wholl Reinforce Your New Behaviors? Okay, lets take a look at the things weve added to your to-do list today. You now know that you must: Reduce your reinforcement of selfish behavior. Increase your reinforcement of teamish behavior. Reinforce your team members reinforcement of teamishness in one another. 2012 Maverick Learning Designs 51. Wholl Reinforce Your New Behaviors? Okay, lets take a look at the things weve added t...