why teams fail & 14 success factors for a turnaround

Why Teams Fail & 14 Success Factors for a Turnaround

Diane Boivie, PCC, ORSCC, CPCC President, Catalyst Coaching & Training

www.catalyst-gobal.com | 415-883-1399 | [email protected]

http://www.catalyst-gobal.com/

mailto:[email protected]

Copyright, Diane Boivie, 2012

In This Presentation

10 Reasons Why Teams Fail 10 Ways to Improve Teamwork 9 Team Development Building Blocks 14 Success Factors for a Team

Turnaround 3 Simple Exercises to Use Today with

Your Teams

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Increasing Organizational Capabilities

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High Performa

nce Workplac

e

Engaged Employees

Transforma-tional Leaders

High Performing Teams

Learning Organizati

on

Innovative Solutions


What is Teamwork?

Teamwork is the ability of interdependent individuals to collaboratively work as a system toward a common purpose to achieve results.

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Why Teamwork is Important

80% of U.S corporations support “group work”.

81% people prefer working in groups of 3 or more people.

82% of white-collar workers partner with co-workers.

Source: Business Week, April 28th, 2009

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10 Reasons Why Teams Fail

1. Disempowering leadership2. Inadequate resources3. Fuzzy or constantly changing goals4. Lack of accountability5. Poor alignment6. Eroded trust and respect7. Inconsistent communication8. Destructive interactions9. Ineffective relationship skills10.No resilience; unable to maintain optimism in the

face of all of the above

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Today’s Teams

Today’s teams are stretched thin, resulting in the following possible situations: Teams that take too much time to get the job

done; they are over budget and produce poor quality results.

Teams with frequent distractions which consume energy, time and money and divert team and management members from more productive work.

Teams that are slow to take action in the face of today’s uncertain economy – they just aren’t focused enough on the job at hand.

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Cost of Poor Teamwork

Poor teamwork results in lost revenue and higher expenses: Increased time-to-market Increased costs of products or services Decreased quality of products or services Decreased innovation Decreased customer satisfaction Increased employee turnover for star performers Decreased employee engagement Increased management time and energy spent fixing

“people problems”

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Impact of Poor Teamwork

A study on rudeness at work found that among those on the receiving end: 48% decreased their work effort 47% decreased their time at work 38% decreased their work quality 66% said their performance declined 80% lost work time worrying about the incident 63% lost time avoiding the offender 78% said their commitment to the organization

declinedSource: Harvard Business Review, April 2009

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What’s Unique About High Performing Teams?

High Performing Teams know how to work the system component of teamwork

“Teamwork is the ability of interdependent individuals to collaboratively work as a system toward a common purpose to achieve results.”

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What’s a System?

Exercise

1. Start with a piece of string for each person.2. Connect your piece of string to your neighbor’s string without

tying it (single loop). Notice the tension and energy of the interaction.

3. Now create a web of string with 4 people and notice that interaction.

4. Continue until 8 strings are connected in a web. This is your team (interdependent individuals).

5. Place a ball in the center of the web.6. Your goal is to walk from one side of the room to the other

without dropping the ball. 7. Debrief:

What happened? Why is this important? How can you use this? 11


What’s the Value of High Performing Teams?

A high performing team is

creative, innovative, and empowered;

able and willing to take appropriate action

to support your company’s objectives.

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Best Team / Worst Team

Exercise

Think about the best team you’ve ever been on. What qualities or abilities made them the

best team?

Now think of the worst team you’ve ever been on. What qualities or abilities made them the

worst team?

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10 Ways to Improve Teamwork

1. Align around vision, team values, and strategies, and create written goals around deliverables (SMARRT)

2. Create resilient team agreements (behavioral norms)

3. Increase team accountability for commitments4. Expand leadership skills5. Clarify roles & responsibilities6. Deal with conflict constructively and with

candor7. Foster diverse points of view to improve

decision making8. Galvanize innovation9. Cultivate the appreciation of diversity, using

Myers-Briggs Type Indicator (MBTI)® or DiSC10. Improve team communication and relationship

skills

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9 Team DevelopmentBuilding Blocks

Vision &

Values

Team Agreements

Goals

Roles & Responsibilitie

s

Innovation

Skills

Problem-

Solving Proces

s

Communication Skills

Decision-

Making Proces

s

Leadership Skills

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Success Factors:How to Improve Teamwork

7 Productivity Success Factors: Team Leadership Resources Decision Making Proactive Accountability Goals & Strategies Alignment

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Success Factors: How to Really Improve Teamwork

7 Positivity Success Factors: Trust Respect Camaraderie Communication Constructive Interaction Values Diversity Optimism

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Why is Positivity Important?

Strengths based organizations outperform their peers. (The Gallup Organization)

Positivity results in increased resiliency -- the ability to maintain and/or recover when challenges and setbacks occur. (Kouzes & Posner)

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Why is Positivity Important?

Positivity results in the expansion of our capacities related to intelligence, creativity, and perception. (Fredrickson)

High performing teams have unusually high positivity ratios, at about 6 to 1. (Losada)

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What’s the Current Situation?

90% of managers are typically either distracted or disengaged from key organizational objectives, confusing frenetic motion with constructive action. (Bruch & Ghosal)

25% drop in employee engagement of top-performing employees over the last year (Watson Wyatt)

79% of jobholders have stepped up their search for a new place to work since the recession began. (BusinessWeek)

44% of respondents who quit in the past year did so believing that they would find a better opportunity elsewhere, up from 31% from the year before. (Time Business) 20


What Can Leaders Do?

The task of leadership is tocreate an alignment of strengths in ways that make the system’s weaknesses irrelevant. (Drucker)

How can leaders do this?

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Our High Performance Team Roadmap

Assess Team

Low Communication Skills?

Low Leadership Skills?

Communication Training

Leadership Training and

Coaching

Innovation Training

Team Training and Coaching

Low Innovation Skills?

Low Collaboration Skills?

RESULTS:

An increase

in the team’s

ability to perform

Reassess Team

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Team Diagnostic Assessment Grid

Low Team Productivity

Hig

h P

osit

ivit

y

High Team Productivity

Low

P

osit

ivit

y Low Positivity/Low ProductivityAtmosphere of Criticism, Blame & Cynicism

OverwhelmNo Fun

Fear of Job Loss and /or Company Failure

“Firefighting”, Short-term OrientationTurf Protection

One Step Forward; Two Steps BackPoor Teamwork

High Positivity/Low ProductivityCollegial, Friendship Based

Lack of Effective FocusInsufficient Sense of Urgency

Change Resistant – Don’t “Rock the Boat”

Incompetence ToleratedNot Results Oriented

Sense of Connection and Fun

High Positivity/High ProductivitySuccessful, Fun

Synchronicity, FlowChallenging Goals,

Inspiring VisionChange Proactive

Open CommunicationGreat Teamwork –

“How do we continue to improve?”

Low Positivity/High ProductivityFocus is Efficiency

“Just Do It”,Bottom-line Orientation

Retention Problems,High Turnover, Burnout

GuardedClear Objectives

DrivenCompetitive

23Graphics and text description of the Team Diagnostic model and method © 2011 Team Coaching International used with permission.


Where Does Your Team Fall on This Grid?

Exercise1. Think of a specific team.

2. Now think of each team member on this team Where might they fall on the grid? Place an X (no label) on the grid

3. Do this for each team member

4. Draw a rectangle which encompasses the range of the X’s. This is the aggregate of the individual experiences of being

on the team (based on your observations). Question: How might individual team members respond for

themselves?

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Results

Improving the 7 Productivity and 7 Positivity Success Factors results in increased revenue and decreased expenses: Innovation increases Products or services which

cost less to develop get to market faster are at a higher quality

Happy and loyal customers Employee engagement, attraction and retention

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Our Results

Catalyst Coaching & Training’s results: 20% average increase in a

team’s ability to produce

83% fewer errors

20% increase in customer satisfaction

Increased sales

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Summary

10 Reasons Why Teams Fail 10 Ways to Improve Teamwork 9 Team Development Building Blocks 14 Success Factors for a Turnaround 3 Simple Exercises to Use Today with

Your Teams String Exercise Best Team/Worst Team Team Grid

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About Catalyst Coaching & Training

Catalyst Coaching & Training was founded specifically to assist leaders in creating business cultures in which people feel valued & empowered to accomplish the goals of the organization -- resulting in a high performance workplace.

Our mission is to partner with business leaders to create business cultures which thrive; identifying & removing barriers that exist between where they are now & where they want to be.

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About Diane BoiviePCC, ORSCC, CPCC

Diane has over 30 years’ experience working in

corporations and has been a consultant, coach,

trainer, and facilitator for more than 10 years. A

former corporate transformation project and program

manager, she specializes in dynamic, practical,

experiential team-based training & coaching,

leadership development training, and communications

training. Diane helps leverage the power of

shared leadership embedded in teams,

increasing team dynamics, so that they can

become more empowered, collaborative and

inspired to deliver outstanding results. www.catalyst-global.com [email protected]

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http://www.catalyst-global.com/

mailto:[email protected]

why teams fail & 14 success factors for a turnaround

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