why we need standards – today’s starting point | paul mackay | november 2014
Upload: department-for-communities-and-local-government-local-digital-campaign
Post on 15-Jun-2015
101 views
DESCRIPTION
Presentation on standards and about changing culture and processes to provide great services to citizens. Presented by Paul MacKay, Code for Europe Fellow, NESTA at the Waste Services Discovery Day in London on 4th October 2014.TRANSCRIPT
Local Digital Campaign
Why we need standards – today’s starting point
#LocalDigital@LDgovUK
Paul MacKayCode for Europe Fellow NESTA
WasteServicesDiscovery Day
Paul Mackay
Thursday, November 20
Recycling collection
Wednesday November 26Residual waste collection
I am the yang to my bin’s yin
I dont care about waste, I need food and shelter!
Just get rid of my rubbish, will you?
If I give Bob my old drill, he might offer me his old BBQ
So proud, only 1 bag of rubbish this month!
Start with needs
Digital by design:
20x cheaper than phone
30x cheaper than post
50x cheaper than face-to-face
Simpler. Clearer. Faster.
Do the hard work to make it simple
Do less
Understand context
Your next bin collection is:
example.gov.uk/collection example.gov.uk/api/collection
Example Council
Tuesday4 November
Collection:Recycling
{ next_collection_date: “2014-11-04”, bin_type: “recycling”}
Build digital services, not websites
“http://wrap.org.uk/schema/category/paper-and-card”
Paper and cardPaper and cardboardPaper & cardMixed paper and card
Make things open: it makes things better
bit.ly/gubbinsvideo
value chain
evolutioncommodityproductcustom buildgenesis
levers & dials
specific gubbins
generic gubbins
machinery
Design with data
Iterate. Then iterate again.
Thursday, November 20
Recycling collection
Wednesday November 26Residual waste collection
