wikis and knowlege management smwcon fall 2014, vienna

www.kdz.or.at

Wikis and Knowledge

Management

October 1st, 2014, SMWCon User Tutorial

Bernhard Krabina

www.kdz.or.at

Introduction

KDZ – Centre for Public

Administration Research

Open Knowledge –

Austrian Chapter

Semantic MediaWiki

07. Oktober 2014 · Seite 2

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Agenda

IT and Knowlege Management

Wikis

Semantic Wikis

Example and conclusion


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How do we organize?

http://www.flickr.com/groups/everyday-information-architecture/pool/





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What tools do we use?

http://www.flickr.com/photos/hikingartist/4193330368/

Where do we

save?

Wo will find it?

http://www.flickr.com/photos/hikingartist/4193330368/

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?

Users

need solutions

for use cases,

but cannot talk

IT language

are not up to

date regarding

IT possiblilities

IT

knows IT

solutions,

does not

understand

use cases

enough

Dilemma in IT projects

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Wikis and Web 2.0 – „Wikimania“

wikis became well-known through Wikipedia

technologically, nothing groundbraking

Hypertext system, usually with database

simple user interface, full text search

social software

everyone can make changes: initial idea of WWW!

wisdom of the crowd

shared knowledge creation and quality management

knowledge creation „on the fly“

no need to pre-define structure

links to non-existing pages generate ideas for others

Wiki Software:

> 100 Wiki engines on www.wikimatrix.org

Most of them Open-Source: no license cost

some like MediaWiki very stable with big community


http://www.wikimatrix.org/

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Wikipedia – Wikimedia – Mediawiki

Encyclopedia – Operator – Software


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Wiki Software – www.wikimatrix.org


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Wiki vs. Document Management

Documents = DMS

Word

Excel

PowerPoint

PDF

Approval

Electronic Signature,

User rights

(File system), Sharepoint,

Fabasoft, Alfresco…

Content = Wiki

Content of documents

Text with categories

Database functions with

forms

Document upload as an

exception


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Wiki vs. Content Management

Control = CMS

Access control on

different content types

(Filesystem), Sharepoint,

Drupal, Typo3, Joomla…

Transparency = Wiki

Everyone can view/edit

everything

Restrictions on actions

(who can view/edit), not

on content types (what)

Changes visible

Easy rollback

Advantage: enables cultural

change!


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Get to know MediaWiki

Interface and Navigation

Categories

Discussion pages

User pages

Namespaces

Versioning

Search

Special Pages

Editing (Wiki syntax)


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Strenghts and Weaknesses of

Wikis

Wikis are great for text…

easy to use, easy to edit

full text search

Categories to organise pages

Wikis have weaknesses for knowledge management!

no data, only text: 995 32

no relations, just links: Tbilisi —> Krakow

no querying of data

lack of structure leads to manual effort

manual edited lists (List of danube bridges, list of Autrian museums by city)

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www.semantic-mediawiki.org

Semantic Wiki

MediaWiki extension

make data in a (Media)Wiki accessible via SemanticWeb technology

Open Source

no license cost

active community

many extensions

commercial support available


www.kdz.or.at


www.semantic-mediawiki.org

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Semantic MediaWiki

leaves your MediaWiki installation intact

no patching, just a (bunch of) MW extension(s)

already existing unstructured content can stay as it is or be

transformed

gives you all the tools you need for a

collaborative web database

entering data and text

representing data and text within the wiki

visualise data

re-use/export data outside the wiki

everything is done through configuration

Attributes, Forms, Templates, Filters… are wiki pages


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Semantic MediaWiki

Unstructured Text

Strenghts of Wikis

Structure via

Categories and

Namespaces

Full Text Search

Collaborative editing

…

Structured Data

Web database

Online forms

Result lists

Facetted search

Automatically generated

pages

…


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Vienna History Wiki

www.wien.gv.at/wiki


www.kdz.or.at 07. Oktober 2014 · Seite 23

„Bennant nach“ =

„named after“

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{{#ask:…}} query for pages named

after „Sigmund Freud“


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List all pages of Category:Person

with Birthyear::1856 and

Sex::male

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RDF export = Open Data!


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> 40 different „result formats“


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Application landscape in organizations:

Wikis as niche product

Documents

text documents

presentations,

spreadsheets, PDFs

storage in file system

Search:

Enterprise Search

DMS (Records man.)

metadata:

Databases

desktop databases

specialized applications

web based databases

...

metadata

text fields


Wikis

unstructured text

collaborative edition

versioning & rollback

content management

access control

complex layouts

Websites

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Semantic MediaWiki as

Knowledge Management System


Semantic MediaWiki

Semantic Web

Datenein- und –ausgabe

Eingabeformulare, Ausgabeformate

Semantic-Web-Standards

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Semantic MediaWiki

Use cases

Intranet portals

Project management and –documentation

Internal Knowlege Management

Knowledge Portals (external)

Web databases

Case/Skills Management

OpenGLAM/crowdsourcing

SemanticWeb projects

….


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Don underestimate organizational

success factors

content that users need

not to be confused with content that organization whishes for!

culture of trust and appreciation

everybody can see everything and change everything

users can‘t do anything wrong – errors can be undone easily

motivation and pressure

managers need to be role models and actively support the project

no redundant content: turn off alternative sources!

obligations to use the wiki

quantity and quality of content

Initial content is important! no-one feels at home in empty rooms

usability und fun

design, acces to wiki, (single-sign-on, RSS-feeds, intranet)

forms for data input, avoid too much wikitext for regular users


www.kdz.or.at

Contact


Bernhard Krabina

[email protected]

www.kdz.or.at

@krabina

mailto:[email protected]

http://www.kdz.or.at/

wikis and knowlege management smwcon fall 2014, vienna

Software

pages wikis

wiki software

weaknesses of wikis

knowledge management

wiki content of documents

wiki syntax

wiki engines

wikimania wikis