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Enterprise Java Application Management

Dick WilliamsPresident and CEOWily Technology

2Copyright ©2003 Wily Technology, Inc.

Agenda

Who is Wily

The Business Challenge

Case Studies

Conclusion


Who is Wily Technology?

Wily Technology enables enterprises to keep large scale, business-critical Java applications running at peak performance.

Wily’s solution monitors a running Java application and identifies performance problems and bottlenecks as they occur.

We pinpoint the exact cause of the problem so that it gets fixed fast, before it affects the user experience.

Our customers can virtually eliminate slowdowns and Java application failures.

Founded in 1998, Wily is the leader in Enterprise Java Application Management


Gartner, Inc. Magic Quadrant

Wily placed in leader quadrant in Gartner, Inc.’s J2EE Application Server Magic Quadrant

• Wily's Introscope was among the earliest entrants in the J2EE application server management marketplace.

• Wily pioneered the development of an instrumentation technique known as ‘byte code instrumentation,’ which provides for deep performance metric granularity.

• Wily has a high degree of recognition within the industry, and a growing and increasingly loyal installed base.

• Wily also enjoys extensive relationships with the two largest J2EE application server providers, BEA Systems and IBM, which often recommends its products.

Gartner, Inc., May 6, 2003


A Few Wily Customers

Financial Services• ABN Amro• Bank of America• Board of Trade Clearing Corp.• Credit Suisse First Boston• Discover Financial• Depository Trust & Clearing• Experian• Fannie Mae• Fidelity• Franklin Templeton• HSBC plc• ING BHF Bank• JP Morgan Chase• Lehman Brothers• Prudential Financial• Royal Bank of Canada• The Northern Trust• The World Bank• TIAA-CREF• Trans Union• UBS Warburg• Wells Fargo

Health Care• Australia Health Commission• Blue Cross Blue Shield • CareMark• Kaiser Hospitals

Media• Cox Interactive• Knight Ridder• Time

Industrial• GE Medical• Goodrich Aerospace• Norfolk Southern • Harley Davidson

Government• Canada Post• Cal. Franchise Tax Board• U.S. Dept. of Education• U.S. Patent & Trademark Office• U.S. Social Security Admin.• U.S. Treasury Department

Services• Ahold• Argos• Federal Express• Hewitt Associates• Home Depot• Lexis-Nexis • PG&E• Robert Half International• Starwood Hotels• Waste Management

Insurance• AIG• American Family Insurance • Chubb• Federated Mutual Insurance• Geico• Harleysville Insurance• John Hancock Insurance• Liberty Mutual Insurance• Primerica Life Insurance• Sentry Insurance

Technology• HP Brasil• Intel• Manheim Interactive• Unisys

Telecom• BellSouth• Cingular• I3 Mobile• SBC Communications• SK Telecom• Sprint• Telenor• Telstra• Vodafone

Partial list as of May 2003


Wily Partner Ecosystem

IntegrationAlliances

IBM Global Services

BusinessPartners

PlatformAlliances


Availability and Performance Management: The Challenge of eBusiness

Business Goal:

Obstacles:

Solution:

A Predictably Superior Customer Experience

• Slow or inconsistent end user response time

• User traffic outgrowing application infrastructure

• Steep performance drop-off during traffic burst

• Unpredictable user behavior not modeled in QA

• Abandoned user transactions & sessions

• 3rd party services not meeting performance requirements

• Mis-configuration of Application Server or OS

Manage what is under your control —The Application…


The Cost of Poor Online Service

Poor online service -> Unhappy customers

Poor online service -> 80% less likely to buy

20% of customers are lost forever

Poor online service degrades the entire brand

Significant repercussions


Key Success Factors for Application Management

Availability• Meet / exceed Service Level Agreement (SLA)

• Maintain services 24x7

• Eliminate unplanned outages

Performance• Meet / exceed business objectives

• Execute high volume transactions

• Deliver superior response time

Control• Quality of Service (QoS)

• Cost and resource utilization

• Management process


Bridging the Application Management Gap

Production & HostingDevelopment & QA

Application Roll-outs

Process OrientedProblem Handling


The Problem: Managing Complex Enterprise Applications

Web Servers

App Server DatabaseServers

SecurityServers

BackendSystems

CICS

Where’s the Problem?Application code?Hardware?Web App Server?Database Server?Mainframes?Security Systems?Internet traffic?

Customer complaining about slow response!

Enterprise Web

ApplicationsMQSeries


Bridging the Application Management Gap


Application Roll-outs

Process OrientedProblem Handling


Dev Doing Monitoring

Can’tRecreateProblem

Can’t Control

Application

ForcedRestarts

Ops Doing Debugging

Delayed Rollouts

Cross-Department Finger Pointing

Application Rollbacks

Vendor ConflictEmergencyBridge Calls


The Solution: Management Visibility for Production Applications

z

Customers

Internet

Web Servers

Database Systems

CICS/IMS on Mainframe

MQ SeriesNetwork

Back-EndServers

Web Application Servers

JVM

Application Server

J2EE Application

Servlet EJB MQ / Tuxedo

JDBC

CICS

File and Network I/OMemory

JDBC PoolsEJB PoolsThread Pool


Why customers choose Wily

Reliable, proven company with a high-touch support approach

Delivers value across the IT organization.

Fast implementation -> shortest time to value.

Same product across all platforms — manage anything Java.

Whole application visibility with minimal overhead.

The J2EE application performance leader.

Wily delivers the quality and value they promise.


The Northern Trust

Northern Trust is a leading financial services firm managing:• $1.66 trillion in trust assets,

• $496.4 billion in global custody assets and manages

• $300 billion in assets for customers in 37 countries

Environment: More than 90 J2EE applications, BEA WebLogic on SunSolaris

Introscope purchased in 1999 to provide an operations view for J2EE applications

Today, 80+ Introscope Agents reporting 95,000 metrics

Introscope is used to detect application problems in QA and in Production

“During the past three years The Northern Trust has found many different ways to utilize Introscope to provide added return on investment above and beyond production monitoring and problem detection.”

— Northern Trust Company


Hewitt Associates

Global human resources outsourcing and consulting

Application: Your Benefits Resources, online employee benefits portal serving more than 200 Hewitt corporate clients

3500 concurrent users average, 7000 at peak

200+ unique application instances on 200+ JVMs; WebSphere on Solaris

Rate of change: 20 re-deployments/day average

5 Application management regions: • Dev – QA – Build Mgmt. – Stress Test – Production

Introscope monitors application and WebSphere 24x7, across the lifecycle, by using common instrumentation and views across all regions

Introscope integrated with Tivoli for alerts and trouble tickets with a centralized operations center


Wells Fargo Bank

Wells Fargo (NYSE: WFC) is a diversified financial services company — providing banking, insurance, investments, mortgage and consumer finance from 5,800 locations. Wells Fargo has $370 billion in assets.

Introscope is used in 4 divisions of Wells Fargo including Infrastructure, Wholesale, Retail and Mortgage.

Introscope is used by the Wholesale group to test, deploy and monitor more than 90 applications running in their WebLogic environment


Wells Fargo Application Lifecycle

DEV

DEV Integration Test

User Accept Test

PRODUCTION

DEVELOP TEST VALIDATE

Information SharingInstallation and

ConfigurationDocumentation Application Profiling Capacity Planning

Performance Analysis

UAT Load/StressTest Reporting

Performance Trend Analysis

SLA Monitoring

Second Level Support

Goal

Rational toolsIDE

Profilers Introscope Introscope

SIT UAT PROD

Application Development Lifecycle Support

•Software Architecture: Software Standards and Best Practices

•Enterprise Initiation: Environmental Standards and Best Practices

•Self-Service Development: Automated self-deployment

•Software Profiling•Administration•Self-service Development: Automated self-deployment

•Performance Tuning and Analysis

•Capacity Planning

•SLA Monitoring•Performance Reports•Historical Analysis•Capacity Planning


Web Application Server Market

Application Platform Suites• IBM, BEA, Oracle, & Fujitsu

Web ApplicationServers

ApplicationServerPortals

IntegrationSuites

IonaTibco

Sun

Plumtree

APS organic growth ~22% CAGR


Wily supports Application Platform Suites

Portal Integration

Application Server


Summary

Java/J2EE is the platform for progressive IT organizations worldwide • The standard for mission-critical enterprise applications

• Deployments are rapidly increasing

• The APS market is growing

Java Application Management meets a critical business need • Poor performance can seriously impact the enterprise

• You need to ensure application availability, performance and control

• Wily is the worldwide leader in Java Application Management

Wily looks forward to working with you• To help you increase quality of service

• To help you achieve your business and IT goals


Wily and IT Frontier

Wily Technology and IT Frontier have teamed to provide the very best solution

and service to customers in Japan

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