william (bill) johnson, ph.d. chief scientific and technical advisor human factors in aircraft...
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![Page 1: William (Bill) Johnson, Ph.D. Chief Scientific and Technical Advisor Human Factors in Aircraft Maintenance Systems Bill-dr.johnson@faa.gov Federal Aviation](https://reader035.vdocuments.net/reader035/viewer/2022062804/56649f005503460f94c15950/html5/thumbnails/1.jpg)
William (Bill) Johnson, Ph.D.
Chief Scientific and Technical Advisor
Human Factors in Aircraft Maintenance Systems
Federal AviationAdministrationPart 23 Certification
Process Study: Maintenance Human
Factors Considerations
Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
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2Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Overview
• AVS Chief Scientist Program
• Maintenance HF Sample Activities
• Upcoming Activities
• Challenges/Myths
![Page 3: William (Bill) Johnson, Ph.D. Chief Scientific and Technical Advisor Human Factors in Aircraft Maintenance Systems Bill-dr.johnson@faa.gov Federal Aviation](https://reader035.vdocuments.net/reader035/viewer/2022062804/56649f005503460f94c15950/html5/thumbnails/3.jpg)
3Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Maintenance CSTA Organizational Roll
• 1 of 21 Executive Scientists reporting to AVS-1
• Report through Flight Standards and Aircraft Certification.
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4Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Disciplines for CSTAs
Advanced Composite Materials Advanced Control Systems
Aeronautical Communications Aircraft Computer Software
Aircraft Safety Analysis Avionics/Electrical Systems
Crash Dynamics Metallurgy
Wake Turbulence Flight Deck Human Factors
Flight Management Flight Simulation Systems
Nondestructive Evaluation Propulsion Control Systems
Fuel System DesignEngine System Dynamics and Safety
Fatigue and Damage Tolerance Flight Loads/Aeroelasticity
Electromagnetic Interference and Lightning
Flight Environmental Icing
Human Factors in Aircraft Maintenance Systems
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5Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Maintenance CSTA Organizational Roll
• 1 of 21 Executive Scientists reporting to AVS-1
• Also report through Flight Standards and Aircraft Certification.
• Duties include:– Define, sell, conduct/participate in R&D
– Participate in applied FAA/industry activities
– Guidance material
– Rulemaking participation
• Extensive writing and public speaking
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6Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Overview
• AVS Chief Scientist Program
• Maintenance HF Sample Activities
• Upcoming Activities
• Perceived immediate challenges
• 20 year challenges
![Page 7: William (Bill) Johnson, Ph.D. Chief Scientific and Technical Advisor Human Factors in Aircraft Maintenance Systems Bill-dr.johnson@faa.gov Federal Aviation](https://reader035.vdocuments.net/reader035/viewer/2022062804/56649f005503460f94c15950/html5/thumbnails/7.jpg)
7Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Sample Recent Activities
• Mx HF Presentation System
• Two Operator’s Manuals for HF
• Annual FAA-ATA HF Symposium
• ASI Survey
• Inspector Training (3 days)
• IA Seminars
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Maintenance Human Factors Presentation System
Federal AviationAdministration
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9Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
www.hfskyway.com
2 Reference Manuals
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10Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Annual FAA-ATA HF Symposium
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11Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
ASI Survey Objectives
Determine ASI information on:• General HF Knowledge Level
• HF Observations from the field
• Attitude about the value of HF programs
• Need for regulations
• What FAA should do for ASIs regarding HF
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12Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Who Responded?
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13Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
ASI Ranking of Operator ChallengesISSUE Average (5 Pts.)
Pressure 3.09Complacency 2.89Norms 2.84Lack of resources 2.74Failure to follow established procedures 2.73Distraction 2.60Lack of awareness 2.59Lack of communication 2.58Lack of assertiveness 2.53Stress 2.50Fatigue 2.41Lack of knowledge 2.34Lack of teamwork 2.32.
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14Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Do we need HF Regulation?
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15Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Overview
• AVS Chief Scientist Program
• Maintenance HF Sample Activities
• Upcoming Activities
• Challenges/Myths
![Page 16: William (Bill) Johnson, Ph.D. Chief Scientific and Technical Advisor Human Factors in Aircraft Maintenance Systems Bill-dr.johnson@faa.gov Federal Aviation](https://reader035.vdocuments.net/reader035/viewer/2022062804/56649f005503460f94c15950/html5/thumbnails/16.jpg)
16Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Upcoming Activity
Rulemaking for Approved Training (121 and 135 for start)
Multi-disciplinary approach to maintenance fatigue
Audit of normal operations
Impact of new technologies on maintenance training
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17Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Overview
• AVS Chief Scientist Program
• Maintenance HF Sample Activities
• Upcoming Activities
• Challenges/Myths
![Page 18: William (Bill) Johnson, Ph.D. Chief Scientific and Technical Advisor Human Factors in Aircraft Maintenance Systems Bill-dr.johnson@faa.gov Federal Aviation](https://reader035.vdocuments.net/reader035/viewer/2022062804/56649f005503460f94c15950/html5/thumbnails/18.jpg)
18Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Challenges/Myths (1 of 2)
• Employee training/certification
• Ab initio
• Continuation
• Is today’s workforce ready?
• Is our aviation maintenance workforce the world’s best
• Selection process for maintenance personnel
• Maintainability of new technologies?
• Design of technical documentation “systems”
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19Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Challenges/Myths (2 of 2)
• Repeated studies show:
• Installation errors
• Failure to documentation
• Should smart A/C require less skilled maintenance personnel?
• Compare to automotive industry
• Small GA shops don’t need SMS, error reporting, etc.
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20Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Summary
• AVS Chief Scientist Program
• Maintenance HF Sample Activities
• Upcoming Activities
• Challenges/Myths
![Page 21: William (Bill) Johnson, Ph.D. Chief Scientific and Technical Advisor Human Factors in Aircraft Maintenance Systems Bill-dr.johnson@faa.gov Federal Aviation](https://reader035.vdocuments.net/reader035/viewer/2022062804/56649f005503460f94c15950/html5/thumbnails/21.jpg)
21Federal AviationAdministration
Part 23 CPS – Maintenance Human Factors
Kansas City, KS
February 6-7, 2008
Questions?