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Wine Learner Guide Version 1.01 © Copyright The information, trademarks and trade-names used within this manual are confidential and shall only be used within the course of your employment and may not be reproduced in whole or in part without written consent of Moxie’s Restaurants Management, Inc., Chop Restaurants Management, Inc., Shark Clubs of Canada, Inc., or Rockford Group of Restaurants Inc.. This manual must be immediately returned upon request and each employee shall use all reasonable efforts to maintain such information as secret and confidential during and following the term of employment.

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Page 1: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Wine

Learner Guide Version 1.01

© Copyright The information, trademarks and trade-names used within this manual are confidential and shall only be used within the

course of your employment and may not be reproduced in whole or in part without written consent of Moxie’s Restaurants

Management, Inc., Chop Restaurants Management, Inc., Shark Clubs of Canada, Inc., or Rockford Group of Restaurants

Inc.. This manual must be immediately returned upon request and each employee shall use all reasonable efforts to

maintain such information as secret and confidential during and following the term of employment.

Page 2: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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Wine Training

00:45

Overview

Wine is nowhere near as complicated as some people like to think it is. We believe that wine is a fun and natural part of

our business and therefore do everything we can to make it as uncomplicated as possible.

Through this guide, you will be introduced to the “why”, the “what” and the “how” of wine.

When you are finished this straight forward training you will know more about wine than 95% of your guests.

General Learning Objectives

Upon completion of this module, Learners will be able to:

Understand the basic of wine

Help guests to choose a wine that’s right for them

Serve wine

Page 3: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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Why Offer Wine?

Make Every Guest Feel Special

Helping a guest find a wine that compliments dinner will truly enhance their experience

Wine sales in restaurants are steadily on the rise in Canada

Guests are more educated and sophisticated than ever before

They crave wines from all over the world

It has become imbedded into our culture; a great dining experience includes wine

Few beverages have such an enhancing effect on food

Employer of Choice

A $30 bottle of wine is like having another guest at your table

Offering wines by the bottle means fewer trips to the bar allowing you more time to spend in your section

Profitability

In sharing your wine knowledge with wanting guests, or finding the perfect pairing for a meal, you elevate the

guests’ experience and incent them to return

This builds long term, sustainable sales in our restaurants

Make Every Guest

Feel Special

Employer of Profitability

Choice

The Basics

What is wine?

Wine is the natural product that comes from fermented grape juice

What is fermentation?

Fermentation is converting sugars or starch into alcohol and carbon dioxide with the assistance of yeast

(Sugar + yeast = alcohol & CO2)

How does wine get its colour?

The colour of wine comes from the skins

White wine is fermented without the skins and red wine is fermented with the skins

Pink, rosé, or blush wine is fermented with the skins for only a short time

Page 4: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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Tasting Terminology

This is the basic vocabulary we use when speaking about wines.

Alcohol Some wines may have a more noticeable "hotness" or alcohol to them.

Acidity One of the single most important factors in a white wine. This refers to the natural grape acids in the wine. Acid is considered what gives white wine its backbone or structure.

Fruity Referring to notable fruit aromas or tastes in a wine. Fruity does not equal Sweet!

Dry Opposite of Sweet, when the wine has little to no sugar.

Finish The pleasant aftertaste of a wine.

Aroma These are the grapey/fruity smells in a wine such as Citrus, apple, melon, peach

Bouquet These are the winemaking techniques and aging smells in a wine. Such as oak, leather, tobacco, vanilla.

Breathing Wine exposed to oxygen for a short period of time will allow the wine to "open up" and release more aroma and tastes. This is accomplished by pouring wine into a decanter, or leaving the bottle open at the table.

Crisp Another word for a white wine with medium-high acidity.

Sparkling Wines that have carbonation, this can be done in various methods.

Tannins Tannins are the natural substance in the skins, seeds of the grapes that provide the structure for most red wines. Tannins have the effect of astringency, or a drying effect on the mouth.

Balance The interaction of sweetness, acidity, alcohol and tannins (i.e. the sugar in a lime margarita complements the acidity of the lime juice and the alcohol in the tequila).

Understanding balance:

Find 2 red grapes and peel the skin off 1 of them.

1. Eat the grape with no skin. You’ll notice it’s quite sweet.

2. Eat the grape skin that you peeled off. You’ll notice it’s quite bitter.

3. Eat the untouched grape (with skin on). You’ll notice a nice, balanced flavour.

Page 5: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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Identifying the Style of Wine

Most guests are looking for some basic guidance. They want that information clear and simple so they can make

informed decisions about which wine they might like and want to try. Your guests really want to know something about

the “style” of a wine. Style is best described by:

The body of the wine How rich or heavy it feels (i.e. the “weight”) in your mouth.

Light Bodied Heavy Bodied (feels like skim milk) (feels like whole cream) i.e. Sauvignon Blanc i.e. Chardonnay

The sweetness of the wine How much of the original grape sugar is left after fermentation. Sweetness increases perception of fruit and weight.

Sweet Dry (high residual sugar) (no sugar) i.e. Riesling i.e. Sauvignon Blanc

The intensity of the wine How intense the flavour of the wine is.

Not intense Intense i.e. Pinot Noir i.e. Cabernet Sauvignon

What factors influence the flavour of wine?

Factor Example Details

Grape variety Pinot Noir Chardonnay

Think of this how we think and describe apples: granny smith vs macintosh, etc.

Climate / weather Short or long growing season The same grape grown in the Okanagan and in Napa will produce vastly differing wines.

The terroir Coastal or valley

The science of understanding why the combination of sun, wind, slopes of hills, soil composition can produce uniquely different wines.

Winemaking techniques Aged in oak or stainless All the wine maker’s choices will also create a unique wine.

Wine growing techniques Yield, when to harvest All the wine maker’s choices will also create a unique wine.

Page 6: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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Old World versus New World

Old World New World

Countries of Origin (examples) France, Spain, Italy. Canada, USA, Australia, New Zealand, Argentina, Chile.

Rules for Wine Makers Typically a traditional approach to wine making. Heavily regulated and strictly controlled rules for wine production.

Typically a more modern approach to wine making with fewer rules.

Labels

Described by the place in which they come from. Chianti and Bordeaux are examples and they always have the same grapes in them.

Described by the grape with which they are made (i.e. Chardonnay, Cabernet Sauvignon).

The Label

Branding

Grape Variety

Bottle Contents Alcohol

Content

Year it was

Produced

Region

The Wine

Maker

Country of

Origin

Page 7: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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Other Great Descriptors for Wine

Using the wine aroma wheel, you can quickly improve your vocabulary on how to describe wines.

Page 8: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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Wine Grape Glossary

This is a simple glossary that shares generally accepted characteristics. Not all wines are the same and there are plenty

of exceptions. That said, this gives you a strong overview of each grape.

Grape Aroma & Tasting Notes Body Sweetness Acidity Tannin

Chenin Blanc Floral, apricot, apple, almond. Medium Dry Medium N/A

Pinot Grigio Citrus, minerals, fresh granny smith apples.

Light Dry Medium N/A

Pinot Gris This is the same grape as Pinot Grigio made in a different style. More intense fruit, lower in acidity and fuller bodied

Medium Dry Medium N/A

Sauvignon Blanc Lemon zest, grass, pineapple. Light Dry High N/A

Riesling Limes, steely/flinty, honey. Light Off dry High N/A

Gewurztraminer Lychee, roses, floral. Medium Off dry Low N/A

Chardonnay Huge range: apple, peach (butter, toasty in oaked styles).

Full Dry Medium N/A

Voignier Apricot, perfumy, ginger. Full Dry Low N/A

White Zinfandel Strawberry, fresh apple. Medium Sweet Low N/A

Pinot Noir Cedar, mushrooms, cherry. Light Dry N/A Low

Grenache Raspberry, white pepper, ripe berries. Full Dry N/A Low

Tempranillo The main grape in Rioja. Strawberry, tabacco, leather, cherries.

Light Dry Medium Low

Sangiovese

Italy's famous grape that makes Chianti, Brunello Di Montalcino and many other famous Italian wines. Violets, tobacco, spicy, blackberry.

Medium Dry High Medium

Merlot Soft, plumy, blackcurrant, jammy. Medium Dry N/A Medium

Shiraz Blackberries, black pepper, meaty, spicy.

Full Dry N/A Medium

Zinfandel Raisins, raspberry, spicy/peppery. Full Dry N/A Medium

Cabernet Sauvignon Blackcurrant, chocolate, mint/ eucalyptus.

Full Dry N/A High

Malbec Ripe black fruit flavours, big powerful wines.

Full Dry N/A High

Petit Syrah Powerful and intense wines, notes of raspberry, strawberry, chocolate and vanilla.

Full Dry N/A High

Nebbiolo Tar, leather, spice, roses. Medium Dry High High

Page 9: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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Wine Region Glossary

This is a simple glossary that shares generally accepted characteristics. Not all wines are the same and there are plenty

of exceptions. That said, this gives you a strong overview of each region.

Wine Region

Country Grapes Aroma & Tasting Notes

Body Sweetness Acidity Tannin

Champagne France Chardonnay, Pinot Noir Pinot Meunier

Sparkling wine made in Champagne, France. CO2 is naturally preserved during wine making.

Full Dry High N/A

Valpolicella Italy Corvina, Molinara, Rondinella

Berries, almond, plums, black tea.

Light Dry Medium Low

Amarone Italy Corvina, Molinara, Rondinella

Raisin-y, intense, vanilla, tar, tea, made from dried grapes producing powerful full bodied wines.

Very full Off dry Low Medium

Chianti Italy Sangiovase Black cherries, spicy, smoky, herbal.

Medium Dry Medium Medium

Bordeaux France

Cabernet Sauvigon, Merlot, Cabernet Franc, Petit Verdot and Malbec

Huge range but classic style is blackcurrant, vanilla, tea, a blended wine style.

Medium Dry Medium Medium

Meritage All

Cabernet Sauvignon, Merlot, Cabernet Franc, Petit Verdot and Malbec

The term used outside of Bordeaux for the same classic blend.

Medium Dry Medium Medium

Brunello Di Montalcino

Italy Sangiovase

The king of Italian wines. Truly one of the world’s great wines. Fuller bodied, more intense fruit and more oak than Chianti.

Full Dry Medium High

Rioja Spain Tempanillo

Made from almost all Tempranillo grapes Leather, tar, autumn leaves, raspberries.

Full Dry Medium High

Barolo (Piedmont)

Italy Nebbiolo

Tar, leather, spice, roses. Often described as one of Italy's greatest wines.

Medium Dry High High

Page 10: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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House Wine

Trainer to provide the wine list for your location, including house wines if applicable.

In our house, house wine doesn’t mean bad wine. We are redefining what Canadians think house wine is.

Canadians are more wine savvy now than ever before and house wine needs to be reflective of this; great value

wines that over deliver for the price.

I want every guest who comes to our restaurants to have a memorable experience that can’t be created anywhere

else. Instead of choosing a wine that just happens to be “cheap and available” in Canada we looked all over the

world for wines that pair well with our food, delight guests and then import these exclusively for our guests.

House wine is and continues to be a source of pride for me personally and all of our teams.

- Kim Spence, Sommelier/National Beverage Director.

Matching Food and Wine

Food and wine pairing is about finding a wine that compliments rather than overpowers or gets lost. There are no rigid

rules about which wines “match” with which foods. Whichever combination your guests order is “right” for them and

should be encouraged. There are however, some general guidelines to help you when selecting or suggesting the best

wine to compliment a particular food choice.

Pairing rule #1

Match the intensity of the food with the intensity of the wine

Intense flavours in food will need intense wines to stand up and compliment them, and light and delicate foods

can be easily overpowered by intense wines

Food Item Item Description The Right Wine Is:

Peppercorn NY Steak Spicy, rich, intense flavours. Powerful and intense reds like Cabernet Sauvignon, Malbec and Shiraz.

Lemon Pepper Haddock Lemony, fresh, delicate. Delicate wines like Pinot Grigio and Sauvignon Blanc.

Pairing rule #2

Match the tastes of the food with the tastes of the wine

Foods that are naturally high in acid are complimented by wines that are high in acid

Foods that have earthy flavours are complemented by wines that are earthy

Food Item Item Description The Right Wine Is:

Citrus Chicken Salad Citrus, fresh, sweet dates. Crisp whites like Sauvignon Blanc or Riesling.

Herbed Chicken Alfredo Rich, creamy. Rich and smooth whites like Chardonnay or Viognier.

Page 11: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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Great Pairings

Over the course of the last 3000 years, through countless experiences, human civilization has found what are now known

as classical pairings. In recent years, these have been “proven” with science.

Food Classic Wine Pairing

Steak

First, consider the type of steak dish. Heavy reds (i.e. Cabernet Sauvignon, Petit Syrah) pair best with rich, fatty or smoked steaks. If the steak is marinated, consider the sweetness of the marinade for your pairing (i.e. choose a heavy wine – perhaps a blend – with a little more sweetness). If your guest isn’t a fan of tannins, merlot is a great choice.

Chicken

Chicken dishes are a blank canvas for chefs, which results in each dish being very different. Is the chicken grilled? Is it boiled? Is it covered in a spicy sauce? A creamy sauce? Due to the diversity in dishes, you need to consider these when offering a pairing. Your safest bet is to pair the wine to the sauce that’s accompanying the chicken.

Fish

Fish is very delicate and it’s best to pair the wine to the sauce: lighter sauces with lighter wines, and heavier sauces with heavier wines. Fish contains iodine which tastes metallic when paired with a high-tannin wine, so it’s best to stick to white wines.

Ribs Shiraz; trust me, this just works.

Asian dishes / spicy foods Aromatic whites like Riesling, Gewurztraminer.

Indian foods Rioja, Rieslings, or Bordeaux.

Light salads Sauvignon Blanc, Riesling, Pinot Grigio.

Creamy salads Full bodied whites Chardonnay, Chenin Blanc or Viognier with Creamy dressings.

Tomato based foods Italian Reds like Chianti or Valpolicella.

Creamy foods Full bodied whites, like Chardonnay or low tannin reds like Pinot Noir.

Learn from the Wine List (Moxie’s and Chop Only)

User friendly: the wine list is designed to be as user friendly as possible

There are no complicated descriptions, unpronounceable names or rigid pairing rule; each wine listing contains

the following information: grape type, brand, country of origin and pricing for glass, classic, half litre and bottle

Wines are organized by a few styles, using a few great descriptive words

Our wine list is what is known as a progressive wine list, meaning that wines get more intense and fuller bodied as

the list goes down; remember delicate food pairs better with simple wines and intense flavoured dishes need

intense flavoured wines

Page 12: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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How to Offer Wine

After taking the entrée order, you can offer wine that will complement the guests’ choices

“Can I make a suggestion for wine with your dinner tonight?”

Suggest a food and wine pairing

“The Monkey Bay Sauvignon Blanc would go perfectly with the Lemon Pepper Haddock you ordered.”

Make a personal recommendation

“We had an opportunity to sample the Sumac Ridge Merlot and I really liked it.”

Guide your guests through the menu to help them find the best wine for them

Give the guest a choice

“I would recommend either a glass of the Beringer Chardonnay or the Banrock Station Unwooded Chardonnay

with your meal. Would you like to try a glass?”

Offer a bottle or ½ litre if two people order the same wine

“If both of you are going to order a glass of that wine, would you like to share a bottle?”

Offer an 8 oz size to all guests ordering a glass of wine (9 oz for Rockford, Shark Size for Shark Club)

“Would you like a 5 oz or 8 oz?”

Invite your guests to join us on days when we feature ½ price wine

“Be sure to join us on Tuesdays when every glass on our list is ½ price.”

If a guest is unsure about ordering a bottle, suggest recorking if the guests are unable to finish the wine (legal in

all provinces)

“I’d be happy to recork your bottle of wine for you to take home if you are unable to finish it.”

Offer a second bottle, glass or ½ litre; top up their glasses and then make the offer to maximize your efficiency for

your guests

“I’m just about to bring out your entrees, would you like another bottle?”

Red or White?

Red

Would you like something medium

to light bodied?

How about a Pinot Noir or

Merlot?

Or do you prefer a fuller bodied wine?

How about a Cabernet

Sauvignon?

White

Would you like a light and refreshing

white?

How about a Sauvignon Blanc?

Or do you prefer rich full bodied

wines?

How about a Chardonnay?

Page 13: Wine Learner Guide · 2019-08-19 · House Wine Trainer to provide the wine list for your location, including house wines if applicable. In our house, house wine doesn’t mean bad

Learner Guide

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Wine Tasters

Be on the lookout for cues to pour 1oz tasters for your guests. This is a fun, interactive way to build a connection with

your guests and let them try some great wine. These are available (and free!) for any wines we offer by the glass.

If a guest can’t choose between 2 Shiraz’s, offer a blind taste test of the wines

If a guest says, “I’ve always wanted to try that wine” but doesn’t order it, bring a sample so s/he can see what

s/he’s been missing out on

If a guest asks about our house wine, bring a sample

These are just a few examples; you can find all sorts of opportunities to offer wine samples and your guests will love you

for it.

Tools and Props

There are various “tools” in your restaurant that can be used to help you offer wine and to help you feel more comfortable

in serving wine. The following is a partial list of these tools and how they can be used:

Tool How to Use

Wine list in the menu Open the menu to the wine list and explain its organization and design

Highlight your favourite wine choices

Feature sheets (where applicable) Specific wines are often presented on the national feature sheets.

Server’s double hinged corkscrew

Get your own corkscrew and practice with it until you are completely comfortable opening a bottle of wine.

Choose a corkscrew that’s comfortable (often the big wooden corkscrews or all-steel corkscrews dig into your hand)

Chillers Make sure you know where the chillers are kept in your bar and that they are

always clean and chilled.

Decanters 3 sizes of decanters are available: glass, half litre and for red wines (excluding

chianti and pinot noir) we have a bottle decanter

Wine glasses Glasses are perfectly clean and in perfect condition

How to Serve Wine

The most important part of serving wine is your comfort level. It’s okay to make mistakes! The reality is that you’re just

taking a cork out of a bottle, then pouring a liquid; so it’s important not to stress yourself out. This is a chance to have fun

and engage your guests in conversation. If something goes wrong, just crack a joke (i.e. jokingly blame the ‘solar winds’

or lighten the mood with a self-deprecating joke).

Presenting wine:

Wine is always be served and presented with a perfectly clean wine glass (check carefully for lipstick).

Be careful not to touch the bowl of the glass when placing the glass on the table, handle by the stem only.

Do not pick up the glasses to pour unless they are out of reach

By the glass:

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Both sizes are presented in a carafe with half poured into the glass at the table and the other half left in the carafe

for the guest

Servers should “top up” the guest’s glass during visits to the table

By the ½ litre carafe (where applicable):

Served in a ½ litre carafe

Bring the wine glasses and the carafe to the table on a cocktail tray

Distribute the glasses to the wine drinkers

Pour the wine to the ½ level of each glass, finishing with the host or person who ordered the wine

It is not necessary to sample wines ordered and served by the carafe

Servers should “top up” the guest’s glass during visits to the table

By the bottle:

All bottles are opened at the table, not at the bar

White and blush wines should be served cold (10ºC) and red wine should be served just below room temperature

(18ºC)

Bring the wine glasses to the table on a server’s tray

Distribute the glasses to the wine drinkers

Present the bottle to the host (person who ordered it), label up, so they can verify the selection

Present the bottle to the host; show them the label and name it for them; they will confirm their selection

Take a step back from the table to open the bottle

Using the knife on your corkscrew, cut off the foil at the first indentation on the bottle’s neck

Place foil in your apron and fold the blade back into your corkscrew; place the metal tops of screw caps in your

apron or pocket, not on the table; keep the screw cap in case the guest wants to take wine home

Insert the corkscrew into the centre of the cork and turn it into the cork until only one twist of the corkscrew

remains visible; be careful to keep the corkscrew straight up and down in the very centre of the cork (be careful

not to screw through the bottom of the cork

Grip the neck of the bottle with one hand and hook the end of the opener over the lip of the bottle; gently ease the

cork out in one steady motion (if you have any difficulty, for example if the cork breaks or the cork will not come

out, simply excuse yourself from the table and take the bottle to the bar)

Place the bottle on the table and wipe the top of the bottle with your cloth napkin

Place the cork on the table near the person who ordered the wine; do not hand the cork to them

After the bottle is opened, pour a 1 oz taster for the host; stand back to wait for them to approve it; do not pick up

the wine glass unless it is out of reach

Once the wine has been approved, pour wine for all guests, ladies first

Finish by topping off the host’s glass; fill glasses to a maximum of ¼ full and try not to pick up the wine glasses

unless you can’t reach

When serving a group of people, be careful to distribute the wine so that everyone will get some

Twist the bottle as you finish pouring to stop drips

Trainer: Rather than reading the text below, please physically show your trainee how to

properly open a bottle of wine. Use a re-corked (empty) bottle and let your trainee try as

well! This text is for your reference.

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Place the white or rose/blush wine bottle in the chiller in the centre of the table

Place the red wine bottle in the centre of the table

After your guests order a bottle of wine, keep their wine glasses approximately ¼ full; your guests shouldn’t have

to pour their own wine

Servers should be able to open a bottle of wine with confidence and the only way to gain confidence is to practice! One

great way to practice is to offer to help the bartender open wines sold by the glass from the bar.

Decanting Wine

Our primary purpose in decanting wine is to aerate it, or allow it to "breathe". The decanter is meant to mimic the effects of

swirling the wine glass to stimulate the movement of molecules in the wine to trigger the release of more aroma

compounds. In addition it is thought to benefit the wine by smoothing some of the harsher aspects of the wine like tannins

or small wine faults.

In some cases red wine can have sediment in the bottle. Decanting slowly, the last ounce of sediment and wine is left in

the bottle.

Wine decanting also adds to the experience of enjoying a quality bottle of wine.

Wines we decant at Moxie’s, Shark Club and Rockford:

As a premium service to our guests ordering premium wines, we only decant reds over 45 dollars; should a guest

request having any wine decanted, the answer is always yes!

We never decant white wines as they would lose their delicate aromatics

We also do not decant Pinot Noir or Chianti, as these wines already have soft tannin, so they wouldn’t benefit

from this process

Wines we decant at Chop:

We decant all reds except Pinot Noir and Chianti, as these wines already have soft tannin, so they wouldn’t

benefit from this process

We never decant white wines as they would lose their delicate aromatics

How to decant:

Bring both the wine and the decanter to the table

Set the decanter on the table and present the wine to the host

After confirming the wine selection, ask the host if they would like the wine decanted first

o This is new to most guests, so should a guest ask: it helps the wine breath, and allows the wine aromas

to open up; it also helps soften some of the tannins

Open the wine and pour the 1 oz taster for the host and confirm the wine is satisfactory

Set the decanter on the table, pour the entire wine bottle into the decanter

Pour the wine in order as per bottle service

Screw Cap Bottles

Many of the world’s top winemakers are putting their best wines in screw cap bottles.

Screw caps provide the best seal for bottled wines, and eliminate the “corked” and oxidation problem in one fell swoop.

Hogue Cellars completed a 30-month study comparing natural and synthetic cork closures with the screw caps (aka

Stelvin) their findings suggest significant benefits in utilizing screw caps over either natural or synthetic cork closures.

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While, screw caps do diminish the drama and romance of bottle opening it is well worth the sacrifice to ensure a taint-free

wine that offers consistent aging, maintained flavour and freshness with optimum quality control.

Natural cork closures have a centuries-long heritage; however, they allow for a bottle of wine to be “corked” as the saying

goes. A “corked” bottle has a musty smell and taste that stems from TCA a substance used to sanitize the natural cork

prior to bottling. The result is a flat, moldy flavour devoid of fruit-filled taste and aroma. It is estimated that about 5-10% of

wines available on merchants' shelves are “corked.”

The Stelvin screw cap appears to be the industry's cap closure of choice. With producers such as Hogue Cellars,

Beringer, Bonny Doon, Penfolds and many others utilize the screw cap closure for wines of all price ranges. We are sure

to see this trend take hold as winemakers and wine enthusiasts alike place a higher priority on overall quality and less on

“corked” tradition.

How to Open Champagne and Sparkling Wine

The difference between sparkling wine and champagne is the way it’s produced and where. To be called “Champagne” it

must be produced in the region of Champagne, France and made by the Champagne method.

Steps for service:

If you are not completely comfortable in doing this, please ask a manager for assistance.

Present the champagne or sparkling wine to the guest (the same as white wine)

Bring champagne flutes (or wine glasses) to the table for each guest

Remove the foil by twisting above the perforated line & put in your pocket

Remove the cage and put in your pocket

Hold the cork firmly and the twist; never let go of the cork, it is under tremendous pressure.

Pour a one ounce taster for the person who ordered the wine

Pour slowly; it will foam

Leave the champagne or sparkling wine in a wine bucket

Tips:

Never point the bottle at your face or towards anyone; instead hold it upright

Keep the bottle as cold as possible; the warmer it is, the more likely the cork will pop out as soon as the cage is

removed

Don’t shake the bottle; remember – it’s under pressure

Corkage Fee

To enhance our guests dining experience, our guests will be able to bring their own sealed and commercially

manufactured bottles of wine

Guests must hand the bottle to a team member as soon as they enter the restaurant

Standard corkage fee is $15.00 per bottle, but pricing may vary through location

The wine that is brought in by our guests is served in the same manner as wine selected from the menu

In order to represent an ideal balance of guest service and responsible consumption, our guests also have the

option to take home their partially finished bottle in a paper bag that has been recorked with a new cork by us (a

new cork is not required in the province of BC); this applies to wine purchased from us or wine brought in by the

guest

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Learner Guide

Page 17 of 17

Food and Wine Pairing Reactivity Test

It is important to have some ideas about which wines will best compliment which food choices. Preparing these ideas will

make you feel more comfortable and confident in making suggestions to your guests. There are no rigid rules about which

wines “match” with which foods. Whichever combination your guests order is “right” for them and should be encouraged.

There are however, some general guidelines to help you when selecting or suggesting the best wine to compliment a

particular food choice.

Taste the following wines and record how the flavour of the wine changes as you taste it, by itself and then with other

flavours.

Wine By Itself With Lemon With Sugar With Cheese

With Salmon

With Steak

Riesling

Sauvignon Blanc

Pinot Noir

Cabernet Sauvignon

Acidic foods will have a neutralizing effect on the acid in a wine

Sweet foods will have a neutralizing effect on the sugar in a wine

Protein bonds with tannins to soften wines.

Heavier, more strongly flavoured foods are best complimented by heavier, more full-bodied wines.

Lighter, more delicately flavoured foods are best complimented by lighter, more subtly flavoured wines.

The flavours of wine and food should enhance each other, rather than one dominating the other. Strongly

flavoured food can dominate a light, delicate wine making it taste bland and watery.