winter13 release preview

Winter ’13 Release Preview 2

Super-charge your sales with the world’s #1 sales and CRM application. Sales Cloud helps sales reps close bigger deals faster and connect with customers on any device.

Sales Cloud – Mobile & Social

TOUCH (Contact Manager, Group, Professional, Enterprise, Unlimited, and Developer

Editions) Speed your sales with access on any mobile device Touch the future with the Winter ’13 release. Sales Cloud works easily and automatically on mobile devices like the iPad using HTML5 technology with Salesforce Touch. Easily access all your Salesforce data and start driving revenue with Salesforce at your fingertips. Note: Not automatically visible; touch.salesforce.com is available, but requires some administrator setup first. [ Back to Index ]

SHARED EVENTS (All Editions except Database.com)

Track and analyze customer meetings more easily You asked, we listened! By popular demand, Winter ’13 allows you to track multiple customer contacts on a calendar event without having to enter each one individually. Save time and get complete visibility into important meetings and other events. Note: Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]

CUSTOMIZABLE SALES TEAMS (Enterprise, Unlimited, and Developer Editions)

Grow major accounts with team selling Winter '13 gives greater customization and control to teams that work together on opportunities, called Sales Teams. With the ability to add custom fields and links, define layouts, create triggers for automatic updates, and more, team selling is more collaborative and more productive than ever. Note: Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]


SALES CLOUD PARTNER COMMUNITIES – PILOT (Enterprise, Unlimited, and

Developer Editions) Work together to drive channel growth With Winter ’13, you can connect with your partners and customers to drive channel growth and close more deals, faster. Salesforce Partner Communities connect you with distributors, resellers, and other partners in multiple, private, branded communities to grow revenue by collaborating on leads, opportunities, and deals. Note: Sales Cloud Partner Communities are in pilot with the Winter ’13 release. Contact your salesforce.com representative for details. Participation is limited. [ Back to Index ]

LEADS FROM RADIAN6 Build incremental pipeline from social networks With the Winter ’13 release, the Salesforce Social Hub in Radian6 lets you create Salesforce leads from posts and comments on the social Web. Not only can you create the lead, but you can also capture the user name—such as the Twitter handle or Facebook name—from the post. Note: Requires Radian6 license. [ Back to Index ]

Sales Cloud – Forecasting & Analytics

ANALYTICS FOR COLLABORATIVE FORECASTS (Professional, Enterprise,

Unlimited, and Developer Editions) Get detailed insights on forecast data Winter ’13 helps you answer ad hoc questions and run specific analyses of your forecasts in the new Collaborative Forecasts engine. You can build any dashboards or reports you want—including custom report types—against forecast data. Note: Automatically visible to all administrators. No setup required. [ Back to Index ]

JOINED REPORTS ON DASHBOARDS (Enterprise, Unlimited, and Developer

Editions) Get instant views into multiple data sets Winter ’13 adds all of the flexibility of joined reports to the executive dashboard view with the new ability to add Joined Report data as components of your dashboards. Note: Automatically visible to all users. No setup required. [ Back to Index ]


EXPORTABLE JOINED REPORTS (Enterprise, Unlimited, and Developer Editions)

Work with multiple data sets in Excel With Winter '13, you can download Joined Reports to use the data in other applications, making it much quicker to get information into Excel or other programs. Exportable Joined Reports tee up the complete data set in Salesforce for single-click access. Note: Automatically visible to all users. No setup required. [ Back to Index ]

COLLABORATIVE FORECASTS API (Enterprise, Unlimited, Developer, and

Database.com Editions) Integrate custom and third-party forecast apps and data In Winter ’13, you can better integrate your forecasting processes by using Salesforce APIs to bring forecast data from anywhere right into Salesforce or to export forecasts from Salesforce. Note: Automatically visible to all users. No setup required. [ Back to Index ]

CONFIGURABLE FORECAST LIST VIEWS (Professional, Enterprise, Unlimited,

and Developer Editions) Tailor your detailed forecast view to suit your process Winter ‘13 lets each manager tailor his detailed deal view within Collaborative Forecasts to suit his unique needs. Custom columns and layouts put the sales manager in the driver's seat and speeds up forecast calls. Note: Automatically visible to all administrators. No setup required. [ Back to Index ]

REP HOVERS ON FORECASTS (Professional, Enterprise, Unlimited, and Developer

Editions) Connect with sales reps quickly right from the forecast You can see salespeople and managers behind the forecasts—and even connect with them instantly—in Winter ’13. Hover on a rep or manager's name in Collaborative Forecasts to see the name, title, and profile, and simply click to send a Chatter Message to him or her. Note: Automatically visible to all users. No setup required. [ Back to Index ]


Sales Cloud – Salesforce for Outlook

SALESFORCE FOR OUTLOOK SIDE PANEL – BETA (Enterprise, Unlimited, and

Developer Editions) Keep track of every customer interaction, right from Outlook By popular demand, your sales reps can easily associate emails and meetings in Outlook with Salesforce data from within Outlook. In the Winter ’13 release, a new side panel gives a view of contact and lead details from Salesforce right from the popular email Outlook interface, saving valuable time for busy reps. Note: Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]

RECURRING EVENT SYNC (Professional, Enterprise, Unlimited, and Developer

Editions) Capture recurring customer meetings from Outlook Many of your customer meetings are recurring—the monthly check-in, the weekly project milestone call, etc. In Winter ’13, Salesforce for Outlook syncs recurring events from Outlook to preserve a true 360-degree view of customer contact in Salesforce. Note: Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]


Get contacts and company profiles from the leading data sources, right inside Salesforce. Connect with key decision makers faster, easily plan territories, and increase sales and marketing productivity with up-to-date, accurate data.

GLOBAL D-U-N-S SEARCH & IMPORT (Contact Manager, Group, Professional,

Enterprise, Unlimited, and Developer Editions) Import the entire corporate family With Winter ’13, Data.com gives you the power to search and import all the entities inside a corporate family so your team can cross-sell, up-sell, and report on activities across an entire corporate structure or family tree. Note: Requires Data.com Premium license. Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]

NEW CUSTOMER SEARCH FILTERS (Contact Manager, Group, Professional,

Enterprise, Unlimited, and Developer Editions) Find exactly what you’re looking for, faster Additional search filters and tools give you even greater search control in Winter ‘13. When searching Data.com, you can set exact ranges for revenue and employee count as well as filter by headquarters, branch office, or single location. Note: Automatically visible to all users. Requires Data.com license to import. No setup required. [ Back to Index ]

D&B FOR LEADS (Contact Manager, Group, Professional, Enterprise, Unlimited, and

Developer Editions) Route leads based on industry codes With the D&B object on leads in Salesforce, you can route leads based on up to 6 SIC codes and NAICS codes as well as map that lead back to its exact account. In addition, you can report on all of the leads across a corporate family so you can link opportunities together and grow deal sizes. Note: Requires Data.com Premium license. Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]


CUSTOM FIELD MAPPING (Contact Manager, Group, Professional, Enterprise,

Unlimited, and Developer Editions) Data where you want it You've invested in customizing Salesforce to work for your unique business, including using custom fields on accounts, contacts, and leads. With custom field mapping in Winter ’13, you can map Data.com data to those custom fields, giving you complete control of how the data appears in Salesforce. Note: Requires any Data.com license. Automatically visible to all administrators. No setup required. [ Back to Index ]

OPT-OUT COMPLIANCE (Contact Manager, Group, Professional, Enterprise,

Unlimited, and Developer Editions) Never call against your customers wishes If you use Salesforce's Do-Not-Call/Email feature on leads and contacts, you want to stay compliant with your customers’ and prospects’ requests. With Winter ’13, Data.com will omit the phone and email information of contacts and leads that have opt-out selected upon import/export. Note: Requires any Data.com license. Automatically visible to all administrators. No setup required. [ Back to Index ]


Deliver amazing service with the leading customer service, support, and help desk solution. With Service Cloud, you’ll increase customer satisfaction, improve agent productivity, and lower overall support costs.

Service Cloud – Communities

SALESFORCE SERVICE COMMUNITIES – PILOT (Enterprise, Unlimited, and

Developer Editions) Deliver cost-effective, best-in-class customer support Salesforce Service Communities combines the best of customer self-service capabilities—such as knowledge base, Q&A, and peer-to-peer support—with the ability for your agents to engage in private interactions and support cases with customers. With Service Communities, you can create multiple branded communities; bring data, workflow, and other business processes into the community; and seamlessly integrate community management into your customer service agent console—all to deliver exceptional, cost-effective customer service. Note: Salesforce Communities is in pilot with the Winter ’13 release. Contact your salesforce.com representative for details. Participation is limited. [ Back to Index ]

SERVICE COMMUNITIES IN FACEBOOK (Enterprise and Unlimited Editions)

Bring the power of Communities to your Facebook page New Salesforce Service Communities can be embedded right into your company’s Facebook page, so your customers can search the knowledge base, answer each other's questions, and communicate privately with moderators and agents right from within Facebook. Note: Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]

SERVICE COMMUNITIES FOR MOBILE Provide stellar service to customers on the go In Winter ’13, Salesforce Service Communities are available on mobile devices. Your customers have the freedom to search the knowledge base, answer each other's questions, and communicate privately with moderators and agents right from their phones or tablets. Note: Contact salesforce.com to enable this feature. [ Back to Index ]


Service Cloud – Ideas

IDEA THEMES (Professional, Enterprise, Unlimited, and Developer Editions)

Rally your idea community around structured idea themes With Winter ’13, you can create structured topics—such as new product features. This helps you focus innovation and ideas toward common goals without hindering ideation or creativity. Note: Automatically visible to all administrators. No setup required. [ Back to Index ]

IDEA MODERATION (Professional, Enterprise, Unlimited, and Developer Editions)

Easily moderate your idea community Winter ’13 makes it easier for moderators and administrators to facilitate healthy and respectful community discussions. Winter ’13 brings new moderations capabilities right into the agent console for greater convenience. Note: Automatically visible to all administrators. No setup required. [ Back to Index ]

BRANDED IDEA WIDGETS (Professional, Enterprise, Unlimited, and Developer

Editions) Extend the reach of your idea community With Winter ’13, you can extend your idea community’s reach while staying true to your brand. You can publish Branded Idea Widgets—such as "top 10 ideas" or "post a new idea"—that match your look and feel onto Sites pages across your website. Note: This feature will be available for download as an AppExchange package. [ Back to Index ]

Service Cloud – Knowledge

AUTOMATIC KNOWLEDGE FILTERING – BETA (Enterprise, Unlimited, and

Developer Editions) Quickly discover and deliver answers to customers In Winter ’13, you can pre-filter knowledge articles based on relevance to a case, saving many users from having to search to find an answer. Automatic Knowledge Filtering makes agents more productive and helps them deliver answers to customers more quickly. Note: Contact salesforce.com to enable this feature. [ Back to Index ]


SUNLIGHT SEARCH – PILOT (Enterprise, Unlimited, and Developer Editions)

Find answers across Salesforce and external sources with a single search It's cumbersome to migrate large content stores from external sources like Microsoft SharePoint. With this new feature in pilot in Winter ’13, it’s easy for agents to search for answers within Salesforce Knowledge and external data sources, like SharePoint, all from within Salesforce. Agents can perform a single search in Salesforce to quickly find the right answers—no matter where they reside—and respond to customer questions faster than ever. Note: Contact salesforce.com to enable this feature. [ Back to Index ]

SHARING RULES FOR KNOWLEDGE (Enterprise, Unlimited, and Developer

Editions) Securely share relevant articles across users and groups With Winter ’13, you can restrict access of knowledge articles to your customers based on the products owned, role, geography, or other important characteristics, allowing them to see only what is relevant or permitted. Note: Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]

Service Cloud – Case Feed

FLOATING FILTERS (Enterprise, Unlimited, and Developer Editions)

Navigate case information faster Endless back and forth scrolling wastes time, lowers agent productivity, and increases call handle times. With Floating Filters, your most important links stay fixed on the page as you scroll, so you can find the information you need more quickly. Note: Automatically visible to all administrators. No setup required. [ Back to Index ]

CHAT TRANSCRIPTS IN THE FEED (Enterprise, Unlimited, and Developer

Editions) Get a complete history of customer interactions in one place With Winter ’13, agents can access entire chat transcripts from every Live Chat interaction directly from the Case Feed. Agents can easily scroll through the Case Feed to see a full customer interaction history—including chats—to provide more consistent, prompt, and personal customer service. Note: Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]


SOCIAL POSTS IN THE FEED (Enterprise, Unlimited, and Developer Editions)

View social conversations alongside other customer interactions The full content of every social post is now available in the Case Feed, giving agents a quick view of every social conversation the customer has had with your company, for more consistent and personal customer service. Note: Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]

SMART EMAIL TEMPLATES (Enterprise, Unlimited, and Developer Editions)

Respond more quickly and accurately to issues With Winter ’13, new Smart Email Templates help your agents respond to customers more quickly, accurately, and with greater consistency. The appropriate email template is selected for a customer issue based on the product, geography, problem, and other key case characteristics. Note: Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]

EMAIL DRAFTS & APPROVALS (Enterprise, Unlimited, and Developer Editions)

Ensure quality, consistency, and compliance with every email In Winter ’13, agents can easily save email drafts to complete later or to route for approval. Managers can validate and approve emails before they’re sent for added quality control and compliance. Note: Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]

Service Cloud – Console

CUSTOM HOTKEYS (Enterprise, Unlimited, and Developer Editions)

Perform common tasks with greater speed Custom Hotkeys allow agents to perform common actions or a series of actions with a single keystroke—such as Ctrl+C—to close a case. With Custom Hotkeys, agents can be more productive and reduce their call handle times. Note: Automatically visible to all administrators. No setup required. [ Back to Index ]


CONSOLE NOTIFICATIONS (Enterprise, Unlimited, and Developer Editions)

Work smarter with instant notifications on key activities In Winter ’13, agents working a case can get real-time alerts of important action items or events on that case, such as an update to case status or a customer initiating a live chat. Notifications help agents work faster and smarter by keeping them up to date right in the screen they’re already working on. Note: Not automatically visible. Feature is available, but requires some setup. [ Back to Index ]

SAVED USER SESSIONS (Enterprise, Unlimited, and Developer Editions)

Boost productivity with saved console preferences Saved User Sessions remembers your agents' preferences—such as window sizes or selected case filters—when they close their browsers or log out of Salesforce. This allows agents to continue working right where they left off when they log back in. Note: Automatically visible to all administrators. No setup required. [ Back to Index ]


Desk.com's all-in-one customer service application is built for small and growing support teams. Deliver exceptional support in a social, mobile world, and tame overflowing inboxes and win more customers for life with Desk.com.

MULTICHANNEL CASE MANAGEMENT

Connect with customers on any channel Desk.com helps your support team engage with customers wherever they are, creating a more consistent and efficient service experience. See all your customer interactions—over social networks like Facebook and Twitter and traditional channels like phone, email, Web, and chat—all in one easy-to-use multichannel inbox. Note: Requires Desk.com license. [ Back to Index ]

SELF-SERVICE

Give your customers 24/7 access to answers The best kind of support is support that's not required at all. With Desk.com’s customizable self-service portal, you can created a branded, public-facing help center where your customers can find accurate answers 24/7 and even log in to view the status of their cases, so satisfaction goes up and ticket volume goes down. Note: Requires Desk.com license. [ Back to Index ]

BUSINESS INSIGHTS

Make better decisions with visibility into key metrics With Desk.com Business Insights you'll be able to track and measure data in real time based on your support volume and agent performance. Understand where your cases came from, how they were handled by your team, and areas where you can improve. Note: Requires Desk.com license. [ Back to Index ]


DESK.COM FOR SALESFORCE (Professional, Enterprise, Unlimited, and Developer

Editions) Give sales and support a complete view of the customer Desk.com provides two-way integration with Salesforce so that both your sales and support teams can seamlessly share a comprehensive view of your customers and deliver the highest level of customer service. This brand-new integration is available for free (in mid-September) on the AppExchange. Note: Requires Desk.com license. [ Back to Index ]

http://www.appexchange.com/


Engage customers everywhere with the leading social marketing suite. Marketing Cloud helps you listen, gain insight, and market to customers in real time.

Marketing Cloud – Buddy Media

SOCIAL CONTENT Create compelling social presences Social Content makes it easy to share rich content anywhere on the Web using Buddy Media’s 50+ social applications or “sapplets.” You can create consistent and engaging brand experiences across social platforms and mobile devices. Push Facebook tab content to your website in minutes and unite your social marketing efforts. And once you've published content on your website, updates can be pushed immediately or scheduled to launch through one unified platform. Note: Requires Marketing Cloud license. [ Back to Index ]

SOCIAL ADVERTISING Amplify your social content Buddy Media helps you create, optimize, and measure Facebook advertising campaigns. Promote page content by leveraging Facebook data such as engagement and audience information to optimize campaign content. Identify which ads and demographics deliver the best performance with proprietary conversion tracking. Leverage key data to make informed buying decisions. Define rules to make real-time optimization decisions across all of your ads and campaigns, and manage your campaigns efficiently by using Buddy Media’s powerful framework to construct your own automation engine. Note: Requires Marketing Cloud license. [ Back to Index ]

MEASUREMENT Track the ROI of social campaigns With Buddy Media, you can track campaign results from various social channels in one dashboard and adapt your campaigns in real time based on what you learn. Identify the brand advocates that generate the most traffic and revenue per share, and use that data to create highly targeted social campaigns. Uncover which social networks drive the most traffic to effectively allocate your marketing efforts. Drag-and-drop to create custom dashboards for greater visibility and grant permissions to users and groups so they can see only what they need.


Note: Requires Marketing Cloud license. [ Back to Index ]

Marketing Cloud – Radian6

INSIGHTS MANAGER Get easier access to all your Insights With Winter ’13, you can access all your Radian6 Insights packages at a glance right from the Radian6 analysis dashboard. Note: Requires Marketing Cloud license. [ Back to Index ]

CLARABRIDGE LINK INSIGHTS Get a clearer picture of sentiment in different languages Clarabridge Link Multi-Language Sentiment analyzes the positivity and negativity of social posts in 7 languages: English, Spanish, Portuguese, French, German, Russian, and Chinese. This analysis is done “in-language,” so nothing is lost in translation. Conversations are scored in their original language, reducing the inaccuracies that occur when translating posts before scoring in English. Note: Requires Marketing Cloud license. [ Back to Index ]

LYMBIX EMOTION ANALYSIS INSIGHTS

Measure nuanced emotional reaction to your brands and social campaigns Enrich your conversational analysis of social media conversations by investigating the emotions behind these discussions. Lymbix Emotion Analysis Insights puts you one click away from a deeper examination of posts that express feelings such as enjoyment, happiness, and gratitude or others like sadness and grief. Note: Requires Marketing Cloud license. [ Back to Index ]

PEEKANALYTICS INSIGHTS Learn more about your audience with detailed demographics PeekAnalytics helps you paint a more complete portrait of your customers by diving into self-reported demographics that include age, gender, career, location, interests, online behaviors, influence, and much more—giving you deeper insight into who’s discussing your organization and its services. Note: Requires Marketing Cloud license. [ Back to Index ]


SOLARIAT INSIGHTS Discover the intentions behind social conversations The Solariat Insights package helps you examine the intent behind online conversations, identifying those comments where the author is asking a question or stating a need, want, like, or problem. You can easily monitor trends in intention topics for concerns or kudos—whether they’re about your latest product offering or an in-store experience. Note: Requires Marketing Cloud license. [ Back to Index ]

RADIAN6 FOR IPAD Listen and engage in social conversations on the go Social media conversations don't stop when you leave your desk. Engage on the go and keep your finger on the pulse of your brand with the easy-to-use Radian6 iPad app. Monitor overall volume, sentiment, share of conversation, and more. Stay plugged in, monitor trends, and act accordingly—wherever you go. Note: Requires Marketing Cloud license. [ Back to Index ]


Build and run innovative apps and websites on the leading cloud platform. The Salesforce Platform is the foundation for amazing apps you never thought possible, so you can engage customers and employees in everything you do.

Salesforce Platform – Force.com & Database.com

CONNECTED APPLICATIONS – PILOT (Enterprise, Unlimited, and Developer

Editions) Get fine-grained control for API-connected applications The Connected Applications feature allows Web and mobile apps to connect to Salesforce through the open standard OAuth. In Winter ’13, administrators get a new level of enterprise control and policy. Note: Contact salesforce.com to participate in the pilot program for this feature. Participation is limited. [ Back to Index ]

GEOLOCATION – BETA (Personal, Group, Professional, Enterprise, Unlimited,

Developer, and Database.com Editions) Geospatial services for your business Geolocation allows you to store location-based information, perform calculations on it, and make geospatial data part of your online business processes. Note: Automatically visible to all users. No setup required. [ Back to Index ]

ORGANIZATION-WIDE PERMISSION SETS (Enterprise, Unlimited, and Developer

Editions) Simplify your permissions Administrators can create and assign permission sets on an organization-wide basis—regardless of the license assigned to an individual user’s profile—reducing the total number of permission sets needed and making permissions easier to track and manage. Organization-Wide Permission Sets also make it easy for ISVs to adopt permission sets by packaging them independently of their subscribers’ licenses.


Note: Automatically visible to all administrators. No setup required. [ Back to Index ]

Salesforce Platform – ISVforce

PUSH MAJOR UPGRADES (Developer Edition)

Ensure ISVs’ customers have the latest and greatest In Winter ’13, ISVs can push major release upgrades to their subscribers and distribute new capabilities more quickly, keeping the installed base current with compliance and security requirements. Note: Contact salesforce.com to enable this feature. [ Back to Index ]

SALESFORCE ORG MANAGER – PILOT (Professional, Enterprise, Unlimited, and

Developer Editions) View all your Salesforce orgs—in one place It's easier than ever for ISVs to discover, tag, and manage all their Salesforce orgs with a new feature in pilot with the Winter ’13 release. With the new Salesforce Org Manager, you can manage all of your orgs—including those for staging, testing, patch, production, and license management—all in one place. Note: Contact salesforce.com to enable this feature. [ Back to Index ]

Salesforce Platform – Visual Workflow & Visualforce

VISUAL WORKFLOW WINTER ’13 (Enterprise, Unlimited, and Developer Editions)

Experience more powerful workflow management Visual Workflow Winter ’13 makes it easy for Salesforce administrators to visually manage large and more sophisticated flows with new features in the Cloud Flow Designer such as Search and Zoom. Note: Automatically visible to all administrators. No setup required. [ Back to Index ]

VISUALFORCE CHARTING (Group, Professional, Enterprise, Unlimited, and

Developer Editions) Visualize all your data Visualforce Charting provides powerful visual analytic capabilities to chart all your Salesforce and non-Salesforce data. Instead of requiring advanced JavaScript, this functionality now comes out-of-the-box with Visualforce components.


Note: Automatically visible to all administrators. No setup required. [ Back to Index ]

Salesforce Platform – Site.com

PAGE BREADCRUMBS (Developer Edition; available in Enterprise and Unlimited

Editions for an additional fee) Point your visitors in the right direction With fully customizable breadcrumbs, your Site.com pages can help visitors navigate your website by providing simple visual cues. Page breadcrumbs show visitors the site map-based path from the current page back to the home page. Note: Automatically visible to all users. No setup required. [ Back to Index ]

SITE MAP LINKS (Developer Edition; available in Enterprise and Unlimited Editions

for an additional fee) Give users the freedom to go anywhere With Winter ’13, you can add internal or external URL elements to your site map, allowing your visitors to go anywhere directly—on your site or elsewhere on the Web. Note: Automatically visible to all users. No setup required. [ Back to Index ]


Join the conversation with the trusted enterprise social network. Salesforce Chatter makes business processes social, so you can collaborate in real time—in context—from anywhere.

SALESFORCE CHATTER COMMUNITIES – PILOT (Enterprise, Unlimited, and

Developer Editions) Extend collaboration to customers, partners, and employees Chatter already transformed the way companies work internally. With the power of new Salesforce Chatter Communities, you can extend the power of collaboration outside your company and connect your employees, customers, and partners together in multiple private, branded communities. Chatter Communities transform sales relationships with partners, service relationships with customers, and even working relationships among your employees. Note: This feature is in pilot with the Winter ’13 release. Contact your salesforce.com representative for details. Participation is limited. [ Back to Index ]

CHATTER REPORTING (Contact Manager, Group, Professional, Enterprise,

Unlimited, and Developer Editions) Easily identify the most popular influencers and topics Winter ’13 helps you mine the social intelligence Chatter conversations generate in your organization. New report types show the most relevant #hashtags your company is using and the most powerful influencers. Note: Automatically visible to all users. No setup required. [ Back to Index ]

CHATTER MESSENGER FOR DESKTOP (Contact Manager, Group, Professional,

Enterprise, Unlimited, and Developer Editions) Chat with colleagues right from your desktop Chatter Desktop helps you stay productive even when your Web browser is closed. With Winter ‘13, Chatter Desktop includes Messenger—real-time private and group chats for your company. With Chatter Desktop’s notification feature, you don't have to worry about missing an important message.


Note: Not automatically visible. Feature is available but requires some setup. [ Back to Index ]

WORK.COM RECOGNITION IN SALESFORCE – PILOT (Professional,

Enterprise, Unlimited, and Developer Editions) Inspire great work with real-time recognition, right in Salesforce Peer recognition is a powerful motivator. With Work.com (formerly Rypple) Recognition in Salesforce, it's easy to recognize employees when they do great work and to amplify the best of your culture. You can thank your colleagues in posts directly on profiles, groups, opportunities, cases, or accounts. Recognition posts and badges automatically appear in Chatter feeds and help build the social reputation of your teams. Note: Not automatically visible—this feature is in pilot. Contact your salesforce.com representative for details. Participation is limited. Requires separate Salesforce Work.com license. [ Back to Index ]

Chatter – Feeds

POST VISIBILITY (Contact Manager, Group, Professional, Enterprise, Unlimited, and

Developer Editions) Post with confidence

With Winter ’13, you can see with a click which people or groups will see the post you’re composing, right from your status bar. No more fear of posting to the wrong people or groups. And you’ll save time with the new ability to post to a group directly from your status bar. Note: Automatically visible to all users. No setup required. [ Back to Index ]

PREVIEW LINKS (Contact Manager, Group, Professional, Enterprise, Unlimited, and

Developer Editions) Get a preview of more links in the feed

Your Chatter feed becomes even more informative with preview visibility into link destinations. With Preview Links, Chatter users see rich-media previews of posted links pointing to pages on several popular domains, including YouTube and the New York Times. Note: Automatically visible to all users. No setup required. [ Back to Index ]

POLLS (Contact Manager, Group, Professional, Enterprise, Unlimited, and Developer

Editions) Gather opinions or data right in your feed Poll your colleagues instantly right from your feed to get immediate feedback. Polls are a great way to let your colleagues weigh in on questions or options.


Note: Automatically visible to all users. No setup required. [ Back to Index ]


Work better, together, with the social HR performance management application. Work.com (formerly Rypple) builds a results-driven culture with social goals, real-time feedback, open recognition, and easy coaching.

WORK.COM RECOGNITION IN SALESFORCE – PILOT Inspire great work with real-time recognition, right in Salesforce Peer recognition is a powerful motivator. With Work.com Recognition in Salesforce, it's easy to recognize employees when they do great work and to amplify the best of your culture. You can thank your colleagues in posts directly on profiles, groups, opportunities, cases, or accounts. Recognition posts and badges automatically appear in Chatter feeds and help build the social reputation of your teams. Note: Not automatically visible—this feature is in pilot. Contact your salesforce.com representative for details. Participation is limited. Requires separate Salesforce Work.com license. [ Back to Index ]

WORK.COM PROFILE IN SALESFORCE – PILOT Stay aligned with shared goals, right in Salesforce When teams are aligned, they accomplish more, and nothing is more important to alignment than visibility. With the Work.com Profile in Salesforce, you can see your teams' goals, activity, and feedback—all in one place. Note: Not automatically visible—this feature is in pilot. Contact your salesforce.com representative for details. Participation is limited. Requires separate Salesforce Work.com license. [ Back to Index ]

winter13 release preview

Business

drive channel

wide permission

smart email

personal customer

real time

route leads

automatically

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