wireless nurse call information sheets and common...

Unified Alerts

1206 N. Lake Blvd Unit E

Carolina Beach, NC 28428 Federal ID #: 27-474-6583

D&B #:071314022 Federal Cage Code: 7LA75

NC Low Voltage: 30377-SP-FA/LV NC Alarm: CSA-2485

FL Specialty Electrical: ES12001520

1-800-513-5571 – www.unfiedalerts.com

Wireless Nurse Call

Information Sheets and Common Questions

Unified Alerts

Rcare Wireless Nurse Call Q&A Warranty features for the products.

❖ Equipment is 1 year from order placement ❖ Labor is 1 year from installation

What Smart Device could we use along with what is needed for maintenance and upkeep?

❖ The Rcare Mobile App will allow your staff to o Receive alerts o Track non-emergency activities and events o Message other staff members o Speak to other staff members o View key resident profile information o Track staff time in resident’s home/room

❖ Just released; Rcare mobile is integrated with Point Click Care ❖ Rcare Mobile App feature upgrades are at no cost

How easy is it to add/delete someone from the system as residents change?

❖ Skill set required: Browsing the internet ❖ Role based training is provided as part of the pre and post installation process

o Responders – How alerts are generated, how to clear alerts o Administrators – How to review alerts, generate reports, add and edit users o Facilities – How to add and remove devices, system functionality and device locations

Will our team know when the pendants are going bad or need to be changed out?

❖ The system is self-monitored o Devices report low batteries o A daily system health report is sent to designated staff

The bells/whistles for reporting, device tracking, etc. For example, will we be able to tell when our team members log off to take a break?

❖ Reporting o All alerts are tracked to down to the second initiated to being cleared o Full metric reporting is FREE of charge o Reports can be created manually at anytime o Reports can be automated to send out to designated staff o Resident Check-in reporting is automated and emailed to designated staff o Full system health and inspection reports are FREE of charge

❖ With Rcare Mobile you can o Track staff time in a resident’s room o Track what service is provided o Track when a staff member is logged in or off the smart phone

Unified Alerts

An overview of your wander management program for Healthcare, AL, and if you provide anything for someone living in a more independent setting?

❖ Unified Alerts can provide a standalone or a fully integrated wander management solution that can o Identify the door o Identify the resident at risk with nurse call integration o Show a picture of the resident at risk with Rcare mobile and nure call integration o Alerts can be sent to the same device as the nurse call alerts

❖ Monitoring of IL home doors for night time wanderers can be setup in 5 minutes Can the alerts for wander management be tied into the system or are there sounding alarms on the doors?

❖ The system can be fully integrated and silent at the doors with alerts going directly to caregivers ❖ The system can support both direct care giving alert notification or an audible at the door

Will the doors lock when a person wearing the wander guard gets close to it?

❖ The system can o Lock the doors on approach to deter residents from leaving o Alerting only if the door is opened to prevent false alarms

Do you offer maintenance agreements, upkeep of the system?

❖ Yes. UAC Managed Nurse Call Care Plan provides the following proactive services: o Unlimited Remote Support 8am-5pm

o Daily System Report Monitoring and Review by Unified Alerts Certified Engineers

o Weekly managed system and incident backups stored off site

o Reduced Hourly Onsite Support

o Nurse Call Device batteries shipped once per year (Non AA or AAA devices excluded)

o Quarterly Tech Review

o Annual Planning Meeting to be sure you are getting the most out of your investment

Are we alerted when new technology is offered and is it part of the agreement or additional costs involved

❖ You are updated regularly and no additional costs are involved for any upgrades to your version

How many main server stations would we need to have to run the system campus-wide? ❖ One server

Unified Alerts

General Recommended Site Requirements Network

Unified Alerts recommends the following general configurations in support of the nurse call.

• Separate VLAN for Nurse Call routable between the voice and corporate VLANs

Wireless Network

• Voice grade wireless network to support quality voice transmission when utilizing mobile phone devices

• Nurse call or Corporate SSID isolated from resident and guest

IP Addresses and network ports (QTY is site specific)

• Nurse Consoles

• Nurse Call Server/Headend

• Dome Light Controllers

• 2 way Intercom Boxes

• Remote Master Receivers

• IP Paging Base

Equipment Specific

• Nurse Call Server/Headend

• 120v outlet on emergency power

• Dedicated UPS

• 5U Rack space for mounting of server and UPS

• (1) Network Connection with Static IP

• Display Console (to be placed at reception, nurses station, etc.)

• Network connection with POE

• IP addresses on same network as nurse call server

• Master Receivers

• (1) 120v outlet

• Small Wall Shelf

• (1) Network Connection with (1) Static IP on same network as nurse call server

• Dome Light Controllers

• Quad 120v outlet

• 4x4 wall space

• (1) Network Connections with Static IP on same network as nurse call server

Unified Alerts

• Paging Equipment

• Rack shelf above server or backboard space behind rack

• (1) 120v outlet or UPS

• IP Based: (1) Network Connection with (1) Static IP on same network as nurse call server

• Bedside Pull Cord

o Placed on side of bed

o Single Gang Box

o 48” AFF

• Bathroom Pull Cord

o Single Gang Box

o 42” AFF

o 8-10 inches in front of toilet and above the handrail

• Dome Light

• Outside of room visible in hallway

• #22/4 home run back to dome light controller

• 1/2" conduit (stub out) from room to the hallway or attic

• Wiring Suspended back to MDF/IDF

• Single gang steel conduit box. 2' slack left in box and to floor in MDF/IDF

• Locators/Repeaters (as indicated on drawing provided, in the hallway above the drop ceiling)

• 120v outlet for all identified locations (on emergency power for SNF)

wireless nurse call information sheets and common...

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