with the cisco sbcs, purchase the cisco sbcs through
TRANSCRIPT
For today’s SMBs, effective communication is critical for
staying ahead of the competition. Whether employees are
working in the office, on the road or at home, they must
be able to reach people and take care of business — no
matter where they are, and at any time.
Thanks to the new Cisco Smart Business Communications
System (SBCS), you’ve now got the world-class solution
they need.
The Cisco SBCS brings together voice, data, video,
security and wireless in a single, affordable platform,
while integrating existing desktop applications like calendar,
e-mail and customer relationship management (CRM).
Specifically designed with SMBs in mind, the Cisco SBCS
is easy to deploy and use; it allows for business growth,
starting with eight user configurations and scaling up to
48 users.
Value to You and Your CustomersThe Cisco SBCS offers key strategic advantages
for both you and your customers. You will love the
Cisco SBCS because it:
• Empowers customers to improve operational
efficiencies, while offering easy installation
and troubleshooting
• Helps you increase managed services,
through remote monitoring
• Integrates third-party applications to provide
broader business solutions
Your SMB customers will love it because it helps them
reach, serve and retain their customers more effectively
than ever, by:
• Offering voice, video, mobility, data and security
all integrated into a single, scalable solution
• Facilitating anytime, anywhere, secure access
to information
• Easing collaboration between employees
and customers
• Delivering plug-and-play simplicity with easy setup,
installation and management
Whether your customers want to optimize business
operations, improve customer service, increase
profitability, or make their voice and data networks
more secure and reliable, the Cisco SBCS can help.
The Ingram Micro AdvantageWhen you buy your SBCS solution from Ingram Micro, you
get a lot more than just a quality solution at a quality price.
Cisco SMB Select Certified partners also get access to
pre- and post-sales technical support, a dedicated SBCS
Help Desk, exclusive video-instruction downloads, training,
demand-generation tools and more.
Cisco Part NumberIngram Micro Part Number
Description
Cisco Unified Communications 500 Series
UC520-8U-2BRI-K9 M94411 8U CME Base, CUE and Phone FL w/2BRI, 1VIC
UC520W-8U-2BRI-K9 M96507 8U CME Base, CUE and Phone FL w/2BRI, 1VIC WIFI
UC520-8U-4FXO-K9 M94410 8U CME Base, CUE and Phone FL w/4FXO, 1VIC
UC520W-8U-4FXO-K9 M94414 8U CME Base, CUE and Phone FL w/4FXO, 1VIC WIFI
UC520-16U-2BRI-K9 M94413 16U CME Base, CUE and Phone FL w/2BRI, 1VIC
UC520W-16U-2BRI-K9 M96508 16U CME Base, CUE and Phone FL w/2BRI, 1VIC WIFI
UC520-16U-4FXO-K9 M94412 16U CME Base, CUE and Phone FL w/4FXO, 1VIC
UC520W-16U-4FXO-K9 M94432 16U CME Base, CUE and Phone FL w/4FXO, 1VIC WIFI
UC520-32U-8FXO-K9 N60428 32U CME Base, CUE and Phone FL w/8FXO, 1VIC
UC520-48U-12FXO-K9 N60429 48U CME Base
Cisco Catalyst Express 520 Series
CP-7940G 658994 Cisco IP Phone 7940G
CP-7941G J86533 Cisco IP Phone 7941G
CP-7960G 652726 Cisco IP Phone 7960G
CP-7961G H66895 Cisco IP Phone 7961G
CP-7970G F56861 Cisco IP Phone 7970G
CP-7971G-GE H15948 Cisco IP Phone 7971G
Cisco Mobility Express Access Points
AIR-AP521G-A-K9 M96504 Cisco IOS Software 802.11b/g Non-modular IOS AP; Integrated Antennas FCC Regulatory Domain
Cisco Mobility Express WLAN Controller
AIR-WLC526-K9 M96506 Cisco 526 Wireless Express Mobility Controller
Cisco Monitor Manager and Self-managed Sub-50 Users
MON-1.1-LTD-K9 M94377 Cisco Monitor Manager 1.1 Single SW, LTD Perpetual License
DIR-1.1-LTD-K9 N00506 Cisco Monitor Director Combo, 1 Reseller DIR license, 5 Limited MON licenses, 1 year
MON-LTD-5-LIC-K9 M94383 Cisco Monitor Manager, Ext Limited Package, 5 MON licenses, 1 year
MON-LTD-10-LIC-K9 M94380 Cisco Monitor Manager, Ext Limited Package, 10 MON licenses, 1 year
MON-LTD-15-LIC-K9 M94381 Cisco Monitor Manager, Ext Limited Package, 15 MON licenses, 1 year
MON-LTD-25-LIC-K9 M94382 Cisco Monitor Manager, Ext Limited Package, 25 MON licenses, 1 year
Cisco Monitor Manager and Self-managed Sub-250 Users
MON-1.1-STD-K9 M94378 Cisco Monitor Manager 1.1 Single SW, STD Perpetual License – Self Managed
DIR-1.1-STD-K9 N00505 Cisco Monitor Director Combo, 1 Reseller DIR license, 5 Standard MON licenses, 1 year
MON-STD-5-LIC-K9 M94387 Cisco Monitor Manager, Ext Standard Package, 5 MON licenses, 1 year
MON-STD-10-LIC-K9 M94384 Cisco Monitor Manager, Ext Standard Package, 10 MON licenses, 1 year
MON-STD-15-LIC-K9 M94385 Cisco Monitor Manager, Ext Standard Package, 15 MON licenses, 1 year
MON-STD-25-LIC-K9 M94386 Cisco Monitor Manager, Ext Standard Package, 25 MON licenses, 1 year
Purchase the Cisco SBCS Through Ingram Micro Today
Enabling Smart Communications:Theintelligencestartshere.A comprehensive sales and reference guide for the Cisco Smart Business Communications System
© 2008 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. All other trademarks are the property of their respective companies. Products available while supplies last. Prices subject to change without notice. 1/08 59285.1030
With the Cisco SBCS,Higher Profits May Be Close at Hand
Get Product Knowledgewww.ingrammicro.com/cisco
www.cisco.com/en/US/solutions/ns339/ns637/
networking_solutions_products_genericcontent0900
aecd8060130c.html#~overview
Place an OrderTo purchase products, call your dedicated Cisco Ingram Micro
sales representative at (800) 456-8000, ext. 76471, or visit
www.ingrammicro.com/cisco. See product descriptions and
part numbers on back. Don’t forget to ask about innovative
and flexible financing options from Cisco Capital or Ingram Micro
Financial Services.
Get Training and Certificationhttp://vidport.imsceast.com
Cisco Select CertificationCertification is required for the Cisco Smart Business Communi-
cations System (SBCS); it’s an entry point into the Cisco Channel
Partner Program for partners with a primary focus on SMBs with
fewer than 250 employees. This certification offers training, tools
and incentives and indicates a partner’s competence in selling and
deploying Cisco SMB solutions. For more information, contact your
Ingram Micro sales representative or visit www.cisco.com/web/
partners/pr11/smb_select/partners_pgm_category_page.html.
Pre-sale UC 500 Solution and Configuration Support
Ingram Micro’s world-class technical support organization is ready
to assist all Cisco SBCS Partners with the configuration and solution
design of the SBCS solution and peripheral components.
· Customize UC 500 configurations to address your
end client’s specific business needs
· Discover opportunities for incremental sales and
value-added software solutions
· Create efficient and effective communications solutions
Call Tech Support at (800) 445-5066, ext. 76477, to access
the SBCS Partner Help Desk.
Post-sale SBCS Solution Support
After the sale, Ingram Micro’s certified engineers will provide setup
and configuration support of the UC 500 system.
· Support for each of the SBCS components (UC 500, CE 520,
WLC 526, AP 520)
· Assistance with integration of SBCS into existing infrastructure
· Assistance with phone firmware, IOS, and Unity upgrades
· Voice configurations which require CLI
Post-sale support will be provided for a period of 60 days on your
first two purchases of the UC 500.
Call Tech Support at (800) 445-5066, ext. 76477, to access the
SBCS Partner Help Desk.
Attend a Hands-on Technical Workshop
Once Select Certified, attend a hands-on Ingram Micro SBCS Sales,
Services, and Implementation Workshop.
This hands-on workshop will provide SBCS partners with valuable
tools for increasing sales and developing service opportunities,
as well as with advanced technical training on the implementation
of the Cisco Systems Small Business Communication System.
Technical areas covered are voice, wireless, security and VPN.
Demonstrations will include auto attendant scripts, Unified
CallConnector, Monitor Manager/Director and IPcelerate
IPsmartSuite. To sign up for training in your area, call your
dedicated Cisco team at (800) 456-8000, ext. 76471, or
visit www.ingrammicro/cisco.
Get SupportCisco SMARTnet Service for SBCS
This service gives you direct, anytime access to Cisco network
experts and award-winning resources to help you rapidly resolve
problems, including:
• Around-the-clock, global access to the Cisco Technical
Assistance Center (TAC) for help with configuration,
diagnostics and recommendations
• Next-business-day advanced hardware replacement
(with premium options available such as 2-hour
and 4-hour replacement)
• Ongoing application and operating-system software updates
and upgrades
• Access to the extensive Cisco.com knowledge base and tools
Learn more at www.cisco.com/go/smartnetsbcs.
Access Other Valuable ResourcesGo to www.ingrammicro.com/cisco to discover a wealth of partner
programs and incentives, including:
• Partner Rewards Program | Earn points for qualified sales
of Cisco products and redeem them for a broad array
of rewards — everything from electronics to dream vacations
and sports packages. You can even exchange points for
dollars that can be added to a prepaid debit card.
• SMB Flat and Velocity Discount Programs | SMB Flat
Discounts and SMB Velocity Discounts enable partners
to offer best-in-class products at compelling price points
while maintaining healthy margins.
• NFR Program | This program rewards Cisco Registered
Partners with an approximately 70-percent discount on Cisco
hardware and software used for their labs, demonstrations
and sales-office infrastructures.
• Agency Express for Demand Generation | Quickly and affordably
create and deliver a successful marketing campaign, right from
your desktop. This site offers customizable, professionally
designed and written ads, mailers and HTML templates in
a variety of formats to suit your message and budget.
TOOLS AND RESOURCES TO HELP YOU SUCCEED
Cisco CE500Catalyst Express Series Switches• Provides a cost-effective, secure and high-performance switching foundation for SMBs• Offers wire-speed Fast Ethernet
and Gigabit Ethernet connectivity
Cisco IP PhonesWired and Wireless• Enables users to take full advantage
of converged voice and data networks• Retains the convenience and
user-friendliness you expect from a business phone
Cisco Unified Communications 500 Series8 Ports, 16 Ports, 32 Ports and 48 Ports• Eliminates multiple servers by
combining voice, data, voicemail, Automated Attendant, video, security and wireless capabilities
• Supports up to 50 users in flexible deployment models
Cisco WLC 526Wireless Express Mobility Controller• Centralizes management with the
Cisco Configuration Assistant• Simplifies network deployment
and management with automated radio-resource features
Cisco AP 521Wireless Express Access Point• Delivers single-band 802.11g access
points with integrated antennas• Offers the versatility of operating either
in standalone or controller-based mode
Cisco Monitoring Manager & Director• Lets you remotely detect, diagnose and
fix customer problems 24/7• Provides alert escalation and notifications
via e-mail and paging
Cisco Configuration Assistant• Simplifies SBCS configuration, deployment
and administration• Provides a single graphical user interface
for all SBCS platforms and applications
Ingram Micro ContactsSBCS Partner Help Desk(800) 445-5066, ext. 76477
Cisco ContactsPre- and Post-sales ContactsPre-sales Partner/Reseller Help Line (800) 553-6387 (within the U.S.)(408) 526-7208 (outside the U.S.)www.CiscoPartner.custhelp.com/
Post-sales Technical Assistance Center (TAC) (800) 553-2447 (within the U.S.)32-2-704-5555 (Europe)(800) 805-227 (Australia)61-2-8448-7107 (Asia/Pacific)(408) 526-7209 (all other areas)www.cisco.com/warp/customer/687/Directory/DirTAC.shtml
Technical Support E-mail [email protected]
PARTNER AND CUSTOMER
SUPPORT
Cisco Part Number Ingram Micro Part Number
Cisco Unified Communications 500 SeriesUC520-8U-2BRI-K9 M94411UC520W-8U-2BRI-K9 M96507UC520-8U-4FXO-K9 M94410UC520W-8U-4FXO-K9 M94414UC520-16U-2BRI-K9 M94413UC520W-16U-2BRI-K9 M96508UC520-16U-4FXO-K9 M94412UC520W-16U-4FXO-K9 M94432UC520-32U-8FXO-K9 N60428UC520-48U-12FXO-K9 N60429
Cisco Catalyst Express 520 Series CP-7940G 658994CP-7941G J86533CP-7960G 652726CP-7961G H66895CP-7970G F56861CP-7971G-GE H15948
Cisco Part Number Ingram Micro Part Number
Cisco Mobility Express Access PointsAIR-AP521G-A-K9 M96504
Cisco Mobility Express WLAN Controller AIR-WLC526-K9 M96506
Cisco Monitor Manager and Self-managed Sub-50 UsersMON-1.1-LTD-K9 M94377DIR-1.1-LTD-K9 N00506MON-LTD-5-LIC-K9 M94383MON-LTD-10-LIC-K9 M94380MON-LTD-15-LIC-K9 M94381MON-LTD-25-LIC-K9 M94382
Cisco Monitor Manager and Self-managed Sub-250 UsersMON-1.1-STD-K9 M94378DIR-1.1-STD-K9 N00505MON-STD-5-LIC-K9 M94387MON-STD-10-LIC-K9 M94384MON-STD-15-LIC-K9 M94385MON-STD-25-LIC-K9 M94386
Cisco Smart Business Communication System:TheCompleteSystem
Get Product Knowledgewww.ingrammicro.com/cisco
www.cisco.com/en/US/solutions/ns339/ns637/
networking_solutions_products_genericcontent0900
aecd8060130c.html#~overview
Place an OrderTo purchase products, call your dedicated Cisco Ingram Micro
sales representative at (800) 456-8000, ext. 76471, or visit
www.ingrammicro.com/cisco. See product descriptions and
part numbers on back. Don’t forget to ask about innovative
and flexible financing options from Cisco Capital or Ingram Micro
Financial Services.
Get Training and Certificationhttp://vidport.imsceast.com
Cisco Select CertificationCertification is required for the Cisco Smart Business Communi-
cations System (SBCS); it’s an entry point into the Cisco Channel
Partner Program for partners with a primary focus on SMBs with
fewer than 250 employees. This certification offers training, tools
and incentives and indicates a partner’s competence in selling and
deploying Cisco SMB solutions. For more information, contact your
Ingram Micro sales representative or visit www.cisco.com/web/
partners/pr11/smb_select/partners_pgm_category_page.html.
Pre-sale UC 500 Solution and Configuration Support
Ingram Micro’s world-class technical support organization is ready
to assist all Cisco SBCS Partners with the configuration and solution
design of the SBCS solution and peripheral components.
· Customize UC 500 configurations to address your
end client’s specific business needs
· Discover opportunities for incremental sales and
value-added software solutions
· Create efficient and effective communications solutions
Call Tech Support at (800) 445-5066, ext. 76477, to access
the SBCS Partner Help Desk.
Post-sale SBCS Solution Support
After the sale, Ingram Micro’s certified engineers will provide setup
and configuration support of the UC 500 system.
· Support for each of the SBCS components (UC 500, CE 520,
WLC 526, AP 520)
· Assistance with integration of SBCS into existing infrastructure
· Assistance with phone firmware, IOS, and Unity upgrades
· Voice configurations which require CLI
Post-sale support will be provided for a period of 60 days on your
first two purchases of the UC 500.
Call Tech Support at (800) 445-5066, ext. 76477, to access the
SBCS Partner Help Desk.
Attend a Hands-on Technical Workshop
Once Select Certified, attend a hands-on Ingram Micro SBCS Sales,
Services, and Implementation Workshop.
This hands-on workshop will provide SBCS partners with valuable
tools for increasing sales and developing service opportunities,
as well as with advanced technical training on the implementation
of the Cisco Systems Small Business Communication System.
Technical areas covered are voice, wireless, security and VPN.
Demonstrations will include auto attendant scripts, Unified
CallConnector, Monitor Manager/Director and IPcelerate
IPsmartSuite. To sign up for training in your area, call your
dedicated Cisco team at (800) 456-8000, ext. 76471, or
visit www.ingrammicro/cisco.
Get SupportCisco SMARTnet Service for SBCS
This service gives you direct, anytime access to Cisco network
experts and award-winning resources to help you rapidly resolve
problems, including:
• Around-the-clock, global access to the Cisco Technical
Assistance Center (TAC) for help with configuration,
diagnostics and recommendations
• Next-business-day advanced hardware replacement
(with premium options available such as 2-hour
and 4-hour replacement)
• Ongoing application and operating-system software updates
and upgrades
• Access to the extensive Cisco.com knowledge base and tools
Learn more at www.cisco.com/go/smartnetsbcs.
Access Other Valuable ResourcesGo to www.ingrammicro.com/cisco to discover a wealth of partner
programs and incentives, including:
• Partner Rewards Program | Earn points for qualified sales
of Cisco products and redeem them for a broad array
of rewards — everything from electronics to dream vacations
and sports packages. You can even exchange points for
dollars that can be added to a prepaid debit card.
• SMB Flat and Velocity Discount Programs | SMB Flat
Discounts and SMB Velocity Discounts enable partners
to offer best-in-class products at compelling price points
while maintaining healthy margins.
• NFR Program | This program rewards Cisco Registered
Partners with an approximately 70-percent discount on Cisco
hardware and software used for their labs, demonstrations
and sales-office infrastructures.
• Agency Express for Demand Generation | Quickly and affordably
create and deliver a successful marketing campaign, right from
your desktop. This site offers customizable, professionally
designed and written ads, mailers and HTML templates in
a variety of formats to suit your message and budget.
TOOLS AND RESOURCES TO HELP YOU SUCCEED
Cisco CE500Catalyst Express Series Switches• Provides a cost-effective, secure and high-performance switching foundation for SMBs• Offers wire-speed Fast Ethernet
and Gigabit Ethernet connectivity
Cisco IP PhonesWired and Wireless• Enables users to take full advantage
of converged voice and data networks• Retains the convenience and
user-friendliness you expect from a business phone
Cisco Unified Communications 500 Series8 Ports, 16 Ports, 32 Ports and 48 Ports• Eliminates multiple servers by
combining voice, data, voicemail, Automated Attendant, video, security and wireless capabilities
• Supports up to 50 users in flexible deployment models
Cisco WLC 526Wireless Express Mobility Controller• Centralizes management with the
Cisco Configuration Assistant• Simplifies network deployment
and management with automated radio-resource features
Cisco AP 521Wireless Express Access Point• Delivers single-band 802.11g access
points with integrated antennas• Offers the versatility of operating either
in standalone or controller-based mode
Cisco Monitoring Manager & Director• Lets you remotely detect, diagnose and
fix customer problems 24/7• Provides alert escalation and notifications
via e-mail and paging
Cisco Configuration Assistant• Simplifies SBCS configuration, deployment
and administration• Provides a single graphical user interface
for all SBCS platforms and applications
Ingram Micro ContactsSBCS Partner Help Desk(800) 445-5066, ext. 76477
Cisco ContactsPre- and Post-sales ContactsPre-sales Partner/Reseller Help Line (800) 553-6387 (within the U.S.)(408) 526-7208 (outside the U.S.)www.CiscoPartner.custhelp.com/
Post-sales Technical Assistance Center (TAC) (800) 553-2447 (within the U.S.)32-2-704-5555 (Europe)(800) 805-227 (Australia)61-2-8448-7107 (Asia/Pacific)(408) 526-7209 (all other areas)www.cisco.com/warp/customer/687/Directory/DirTAC.shtml
Technical Support E-mail [email protected]
PARTNER AND CUSTOMER
SUPPORT
Cisco Part Number Ingram Micro Part Number
Cisco Unified Communications 500 SeriesUC520-8U-2BRI-K9 M94411UC520W-8U-2BRI-K9 M96507UC520-8U-4FXO-K9 M94410UC520W-8U-4FXO-K9 M94414UC520-16U-2BRI-K9 M94413UC520W-16U-2BRI-K9 M96508UC520-16U-4FXO-K9 M94412UC520W-16U-4FXO-K9 M94432UC520-32U-8FXO-K9 N60428UC520-48U-12FXO-K9 N60429
Cisco Catalyst Express 520 Series CP-7940G 658994CP-7941G J86533CP-7960G 652726CP-7961G H66895CP-7970G F56861CP-7971G-GE H15948
Cisco Part Number Ingram Micro Part Number
Cisco Mobility Express Access PointsAIR-AP521G-A-K9 M96504
Cisco Mobility Express WLAN Controller AIR-WLC526-K9 M96506
Cisco Monitor Manager and Self-managed Sub-50 UsersMON-1.1-LTD-K9 M94377DIR-1.1-LTD-K9 N00506MON-LTD-5-LIC-K9 M94383MON-LTD-10-LIC-K9 M94380MON-LTD-15-LIC-K9 M94381MON-LTD-25-LIC-K9 M94382
Cisco Monitor Manager and Self-managed Sub-250 UsersMON-1.1-STD-K9 M94378DIR-1.1-STD-K9 N00505MON-STD-5-LIC-K9 M94387MON-STD-10-LIC-K9 M94384MON-STD-15-LIC-K9 M94385MON-STD-25-LIC-K9 M94386
Cisco Smart Business Communication System:TheCompleteSystem
Get Product Knowledgewww.ingrammicro.com/cisco
www.cisco.com/en/US/solutions/ns339/ns637/
networking_solutions_products_genericcontent0900
aecd8060130c.html#~overview
Place an OrderTo purchase products, call your dedicated Cisco Ingram Micro
sales representative at (800) 456-8000, ext. 76471, or visit
www.ingrammicro.com/cisco. See product descriptions and
part numbers on back. Don’t forget to ask about innovative
and flexible financing options from Cisco Capital or Ingram Micro
Financial Services.
Get Training and Certificationhttp://vidport.imsceast.com
Cisco Select CertificationCertification is required for the Cisco Smart Business Communi-
cations System (SBCS); it’s an entry point into the Cisco Channel
Partner Program for partners with a primary focus on SMBs with
fewer than 250 employees. This certification offers training, tools
and incentives and indicates a partner’s competence in selling and
deploying Cisco SMB solutions. For more information, contact your
Ingram Micro sales representative or visit www.cisco.com/web/
partners/pr11/smb_select/partners_pgm_category_page.html.
Pre-sale UC 500 Solution and Configuration Support
Ingram Micro’s world-class technical support organization is ready
to assist all Cisco SBCS Partners with the configuration and solution
design of the SBCS solution and peripheral components.
· Customize UC 500 configurations to address your
end client’s specific business needs
· Discover opportunities for incremental sales and
value-added software solutions
· Create efficient and effective communications solutions
Call Tech Support at (800) 445-5066, ext. 76477, to access
the SBCS Partner Help Desk.
Post-sale SBCS Solution Support
After the sale, Ingram Micro’s certified engineers will provide setup
and configuration support of the UC 500 system.
· Support for each of the SBCS components (UC 500, CE 520,
WLC 526, AP 520)
· Assistance with integration of SBCS into existing infrastructure
· Assistance with phone firmware, IOS, and Unity upgrades
· Voice configurations which require CLI
Post-sale support will be provided for a period of 60 days on your
first two purchases of the UC 500.
Call Tech Support at (800) 445-5066, ext. 76477, to access the
SBCS Partner Help Desk.
Attend a Hands-on Technical Workshop
Once Select Certified, attend a hands-on Ingram Micro SBCS Sales,
Services, and Implementation Workshop.
This hands-on workshop will provide SBCS partners with valuable
tools for increasing sales and developing service opportunities,
as well as with advanced technical training on the implementation
of the Cisco Systems Small Business Communication System.
Technical areas covered are voice, wireless, security and VPN.
Demonstrations will include auto attendant scripts, Unified
CallConnector, Monitor Manager/Director and IPcelerate
IPsmartSuite. To sign up for training in your area, call your
dedicated Cisco team at (800) 456-8000, ext. 76471, or
visit www.ingrammicro/cisco.
Get SupportCisco SMARTnet Service for SBCS
This service gives you direct, anytime access to Cisco network
experts and award-winning resources to help you rapidly resolve
problems, including:
• Around-the-clock, global access to the Cisco Technical
Assistance Center (TAC) for help with configuration,
diagnostics and recommendations
• Next-business-day advanced hardware replacement
(with premium options available such as 2-hour
and 4-hour replacement)
• Ongoing application and operating-system software updates
and upgrades
• Access to the extensive Cisco.com knowledge base and tools
Learn more at www.cisco.com/go/smartnetsbcs.
Access Other Valuable ResourcesGo to www.ingrammicro.com/cisco to discover a wealth of partner
programs and incentives, including:
• Partner Rewards Program | Earn points for qualified sales
of Cisco products and redeem them for a broad array
of rewards — everything from electronics to dream vacations
and sports packages. You can even exchange points for
dollars that can be added to a prepaid debit card.
• SMB Flat and Velocity Discount Programs | SMB Flat
Discounts and SMB Velocity Discounts enable partners
to offer best-in-class products at compelling price points
while maintaining healthy margins.
• NFR Program | This program rewards Cisco Registered
Partners with an approximately 70-percent discount on Cisco
hardware and software used for their labs, demonstrations
and sales-office infrastructures.
• Agency Express for Demand Generation | Quickly and affordably
create and deliver a successful marketing campaign, right from
your desktop. This site offers customizable, professionally
designed and written ads, mailers and HTML templates in
a variety of formats to suit your message and budget.
TOOLS AND RESOURCES TO HELP YOU SUCCEED
Cisco CE500Catalyst Express Series Switches• Provides a cost-effective, secure and high-performance switching foundation for SMBs• Offers wire-speed Fast Ethernet
and Gigabit Ethernet connectivity
Cisco IP PhonesWired and Wireless• Enables users to take full advantage
of converged voice and data networks• Retains the convenience and
user-friendliness you expect from a business phone
Cisco Unified Communications 500 Series8 Ports, 16 Ports, 32 Ports and 48 Ports• Eliminates multiple servers by
combining voice, data, voicemail, Automated Attendant, video, security and wireless capabilities
• Supports up to 50 users in flexible deployment models
Cisco WLC 526Wireless Express Mobility Controller• Centralizes management with the
Cisco Configuration Assistant• Simplifies network deployment
and management with automated radio-resource features
Cisco AP 521Wireless Express Access Point• Delivers single-band 802.11g access
points with integrated antennas• Offers the versatility of operating either
in standalone or controller-based mode
Cisco Monitoring Manager & Director• Lets you remotely detect, diagnose and
fix customer problems 24/7• Provides alert escalation and notifications
via e-mail and paging
Cisco Configuration Assistant• Simplifies SBCS configuration, deployment
and administration• Provides a single graphical user interface
for all SBCS platforms and applications
Ingram Micro ContactsSBCS Partner Help Desk(800) 445-5066, ext. 76477
Cisco ContactsPre- and Post-sales ContactsPre-sales Partner/Reseller Help Line (800) 553-6387 (within the U.S.)(408) 526-7208 (outside the U.S.)www.CiscoPartner.custhelp.com/
Post-sales Technical Assistance Center (TAC) (800) 553-2447 (within the U.S.)32-2-704-5555 (Europe)(800) 805-227 (Australia)61-2-8448-7107 (Asia/Pacific)(408) 526-7209 (all other areas)www.cisco.com/warp/customer/687/Directory/DirTAC.shtml
Technical Support E-mail [email protected]
PARTNER AND CUSTOMER
SUPPORT
Cisco Part Number Ingram Micro Part Number
Cisco Unified Communications 500 SeriesUC520-8U-2BRI-K9 M94411UC520W-8U-2BRI-K9 M96507UC520-8U-4FXO-K9 M94410UC520W-8U-4FXO-K9 M94414UC520-16U-2BRI-K9 M94413UC520W-16U-2BRI-K9 M96508UC520-16U-4FXO-K9 M94412UC520W-16U-4FXO-K9 M94432UC520-32U-8FXO-K9 N60428UC520-48U-12FXO-K9 N60429
Cisco Catalyst Express 520 Series CP-7940G 658994CP-7941G J86533CP-7960G 652726CP-7961G H66895CP-7970G F56861CP-7971G-GE H15948
Cisco Part Number Ingram Micro Part Number
Cisco Mobility Express Access PointsAIR-AP521G-A-K9 M96504
Cisco Mobility Express WLAN Controller AIR-WLC526-K9 M96506
Cisco Monitor Manager and Self-managed Sub-50 UsersMON-1.1-LTD-K9 M94377DIR-1.1-LTD-K9 N00506MON-LTD-5-LIC-K9 M94383MON-LTD-10-LIC-K9 M94380MON-LTD-15-LIC-K9 M94381MON-LTD-25-LIC-K9 M94382
Cisco Monitor Manager and Self-managed Sub-250 UsersMON-1.1-STD-K9 M94378DIR-1.1-STD-K9 N00505MON-STD-5-LIC-K9 M94387MON-STD-10-LIC-K9 M94384MON-STD-15-LIC-K9 M94385MON-STD-25-LIC-K9 M94386
Cisco Smart Business Communication System:TheCompleteSystem
For today’s SMBs, effective communication is critical for
staying ahead of the competition. Whether employees are
working in the office, on the road or at home, they must
be able to reach people and take care of business — no
matter where they are, and at any time.
Thanks to the new Cisco Smart Business Communications
System (SBCS), you’ve now got the world-class solution
they need.
The Cisco SBCS brings together voice, data, video,
security and wireless in a single, affordable platform,
while integrating existing desktop applications like calendar,
e-mail and customer relationship management (CRM).
Specifically designed with SMBs in mind, the Cisco SBCS
is easy to deploy and use; it allows for business growth,
starting with eight user configurations and scaling up to
48 users.
Value to You and Your CustomersThe Cisco SBCS offers key strategic advantages
for both you and your customers. You will love the
Cisco SBCS because it:
• Empowers customers to improve operational
efficiencies, while offering easy installation
and troubleshooting
• Helps you increase managed services,
through remote monitoring
• Integrates third-party applications to provide
broader business solutions
Your SMB customers will love it because it helps them
reach, serve and retain their customers more effectively
than ever, by:
• Offering voice, video, mobility, data and security
all integrated into a single, scalable solution
• Facilitating anytime, anywhere, secure access
to information
• Easing collaboration between employees
and customers
• Delivering plug-and-play simplicity with easy setup,
installation and management
Whether your customers want to optimize business
operations, improve customer service, increase
profitability, or make their voice and data networks
more secure and reliable, the Cisco SBCS can help.
The Ingram Micro AdvantageWhen you buy your SBCS solution from Ingram Micro, you
get a lot more than just a quality solution at a quality price.
Cisco SMB Select Certified partners also get access to
pre- and post-sales technical support, a dedicated SBCS
Help Desk, exclusive video-instruction downloads, training,
demand-generation tools and more.
Cisco Part NumberIngram Micro Part Number
Description
Cisco Unified Communications 500 Series
UC520-8U-2BRI-K9 M94411 8U CME Base, CUE and Phone FL w/2BRI, 1VIC
UC520W-8U-2BRI-K9 M96507 8U CME Base, CUE and Phone FL w/2BRI, 1VIC WIFI
UC520-8U-4FXO-K9 M94410 8U CME Base, CUE and Phone FL w/4FXO, 1VIC
UC520W-8U-4FXO-K9 M94414 8U CME Base, CUE and Phone FL w/4FXO, 1VIC WIFI
UC520-16U-2BRI-K9 M94413 16U CME Base, CUE and Phone FL w/2BRI, 1VIC
UC520W-16U-2BRI-K9 M96508 16U CME Base, CUE and Phone FL w/2BRI, 1VIC WIFI
UC520-16U-4FXO-K9 M94412 16U CME Base, CUE and Phone FL w/4FXO, 1VIC
UC520W-16U-4FXO-K9 M94432 16U CME Base, CUE and Phone FL w/4FXO, 1VIC WIFI
UC520-32U-8FXO-K9 N60428 32U CME Base, CUE and Phone FL w/8FXO, 1VIC
UC520-48U-12FXO-K9 N60429 48U CME Base
Cisco Catalyst Express 520 Series
CP-7940G 658994 Cisco IP Phone 7940G
CP-7941G J86533 Cisco IP Phone 7941G
CP-7960G 652726 Cisco IP Phone 7960G
CP-7961G H66895 Cisco IP Phone 7961G
CP-7970G F56861 Cisco IP Phone 7970G
CP-7971G-GE H15948 Cisco IP Phone 7971G
Cisco Mobility Express Access Points
AIR-AP521G-A-K9 M96504 Cisco IOS Software 802.11b/g Non-modular IOS AP; Integrated Antennas FCC Regulatory Domain
Cisco Mobility Express WLAN Controller
AIR-WLC526-K9 M96506 Cisco 526 Wireless Express Mobility Controller
Cisco Monitor Manager and Self-managed Sub-50 Users
MON-1.1-LTD-K9 M94377 Cisco Monitor Manager 1.1 Single SW, LTD Perpetual License
DIR-1.1-LTD-K9 N00506 Cisco Monitor Director Combo, 1 Reseller DIR license, 5 Limited MON licenses, 1 year
MON-LTD-5-LIC-K9 M94383 Cisco Monitor Manager, Ext Limited Package, 5 MON licenses, 1 year
MON-LTD-10-LIC-K9 M94380 Cisco Monitor Manager, Ext Limited Package, 10 MON licenses, 1 year
MON-LTD-15-LIC-K9 M94381 Cisco Monitor Manager, Ext Limited Package, 15 MON licenses, 1 year
MON-LTD-25-LIC-K9 M94382 Cisco Monitor Manager, Ext Limited Package, 25 MON licenses, 1 year
Cisco Monitor Manager and Self-managed Sub-250 Users
MON-1.1-STD-K9 M94378 Cisco Monitor Manager 1.1 Single SW, STD Perpetual License – Self Managed
DIR-1.1-STD-K9 N00505 Cisco Monitor Director Combo, 1 Reseller DIR license, 5 Standard MON licenses, 1 year
MON-STD-5-LIC-K9 M94387 Cisco Monitor Manager, Ext Standard Package, 5 MON licenses, 1 year
MON-STD-10-LIC-K9 M94384 Cisco Monitor Manager, Ext Standard Package, 10 MON licenses, 1 year
MON-STD-15-LIC-K9 M94385 Cisco Monitor Manager, Ext Standard Package, 15 MON licenses, 1 year
MON-STD-25-LIC-K9 M94386 Cisco Monitor Manager, Ext Standard Package, 25 MON licenses, 1 year
Purchase the Cisco SBCS Through Ingram Micro Today
Enabling Smart Communications:Theintelligencestartshere.A comprehensive sales and reference guide for the Cisco Smart Business Communications System
© 2008 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. All other trademarks are the property of their respective companies. Products available while supplies last. Prices subject to change without notice. 1/08 59285.1030
With the Cisco SBCS,Higher Profits May Be Close at Hand
For today’s SMBs, effective communication is critical for
staying ahead of the competition. Whether employees are
working in the office, on the road or at home, they must
be able to reach people and take care of business — no
matter where they are, and at any time.
Thanks to the new Cisco Smart Business Communications
System (SBCS), you’ve now got the world-class solution
they need.
The Cisco SBCS brings together voice, data, video,
security and wireless in a single, affordable platform,
while integrating existing desktop applications like calendar,
e-mail and customer relationship management (CRM).
Specifically designed with SMBs in mind, the Cisco SBCS
is easy to deploy and use; it allows for business growth,
starting with eight user configurations and scaling up to
48 users.
Value to You and Your CustomersThe Cisco SBCS offers key strategic advantages
for both you and your customers. You will love the
Cisco SBCS because it:
• Empowers customers to improve operational
efficiencies, while offering easy installation
and troubleshooting
• Helps you increase managed services,
through remote monitoring
• Integrates third-party applications to provide
broader business solutions
Your SMB customers will love it because it helps them
reach, serve and retain their customers more effectively
than ever, by:
• Offering voice, video, mobility, data and security
all integrated into a single, scalable solution
• Facilitating anytime, anywhere, secure access
to information
• Easing collaboration between employees
and customers
• Delivering plug-and-play simplicity with easy setup,
installation and management
Whether your customers want to optimize business
operations, improve customer service, increase
profitability, or make their voice and data networks
more secure and reliable, the Cisco SBCS can help.
The Ingram Micro AdvantageWhen you buy your SBCS solution from Ingram Micro, you
get a lot more than just a quality solution at a quality price.
Cisco SMB Select Certified partners also get access to
pre- and post-sales technical support, a dedicated SBCS
Help Desk, exclusive video-instruction downloads, training,
demand-generation tools and more.
Cisco Part NumberIngram Micro Part Number
Description
Cisco Unified Communications 500 Series
UC520-8U-2BRI-K9 M94411 8U CME Base, CUE and Phone FL w/2BRI, 1VIC
UC520W-8U-2BRI-K9 M96507 8U CME Base, CUE and Phone FL w/2BRI, 1VIC WIFI
UC520-8U-4FXO-K9 M94410 8U CME Base, CUE and Phone FL w/4FXO, 1VIC
UC520W-8U-4FXO-K9 M94414 8U CME Base, CUE and Phone FL w/4FXO, 1VIC WIFI
UC520-16U-2BRI-K9 M94413 16U CME Base, CUE and Phone FL w/2BRI, 1VIC
UC520W-16U-2BRI-K9 M96508 16U CME Base, CUE and Phone FL w/2BRI, 1VIC WIFI
UC520-16U-4FXO-K9 M94412 16U CME Base, CUE and Phone FL w/4FXO, 1VIC
UC520W-16U-4FXO-K9 M94432 16U CME Base, CUE and Phone FL w/4FXO, 1VIC WIFI
UC520-32U-8FXO-K9 N60428 32U CME Base, CUE and Phone FL w/8FXO, 1VIC
UC520-48U-12FXO-K9 N60429 48U CME Base
Cisco Catalyst Express 520 Series
CP-7940G 658994 Cisco IP Phone 7940G
CP-7941G J86533 Cisco IP Phone 7941G
CP-7960G 652726 Cisco IP Phone 7960G
CP-7961G H66895 Cisco IP Phone 7961G
CP-7970G F56861 Cisco IP Phone 7970G
CP-7971G-GE H15948 Cisco IP Phone 7971G
Cisco Mobility Express Access Points
AIR-AP521G-A-K9 M96504 Cisco IOS Software 802.11b/g Non-modular IOS AP; Integrated Antennas FCC Regulatory Domain
Cisco Mobility Express WLAN Controller
AIR-WLC526-K9 M96506 Cisco 526 Wireless Express Mobility Controller
Cisco Monitor Manager and Self-managed Sub-50 Users
MON-1.1-LTD-K9 M94377 Cisco Monitor Manager 1.1 Single SW, LTD Perpetual License
DIR-1.1-LTD-K9 N00506 Cisco Monitor Director Combo, 1 Reseller DIR license, 5 Limited MON licenses, 1 year
MON-LTD-5-LIC-K9 M94383 Cisco Monitor Manager, Ext Limited Package, 5 MON licenses, 1 year
MON-LTD-10-LIC-K9 M94380 Cisco Monitor Manager, Ext Limited Package, 10 MON licenses, 1 year
MON-LTD-15-LIC-K9 M94381 Cisco Monitor Manager, Ext Limited Package, 15 MON licenses, 1 year
MON-LTD-25-LIC-K9 M94382 Cisco Monitor Manager, Ext Limited Package, 25 MON licenses, 1 year
Cisco Monitor Manager and Self-managed Sub-250 Users
MON-1.1-STD-K9 M94378 Cisco Monitor Manager 1.1 Single SW, STD Perpetual License – Self Managed
DIR-1.1-STD-K9 N00505 Cisco Monitor Director Combo, 1 Reseller DIR license, 5 Standard MON licenses, 1 year
MON-STD-5-LIC-K9 M94387 Cisco Monitor Manager, Ext Standard Package, 5 MON licenses, 1 year
MON-STD-10-LIC-K9 M94384 Cisco Monitor Manager, Ext Standard Package, 10 MON licenses, 1 year
MON-STD-15-LIC-K9 M94385 Cisco Monitor Manager, Ext Standard Package, 15 MON licenses, 1 year
MON-STD-25-LIC-K9 M94386 Cisco Monitor Manager, Ext Standard Package, 25 MON licenses, 1 year
Purchase the Cisco SBCS Through Ingram Micro Today
Enabling Smart Communications:Theintelligencestartshere.A comprehensive sales and reference guide for the Cisco Smart Business Communications System
© 2008 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. All other trademarks are the property of their respective companies. Products available while supplies last. Prices subject to change without notice. 1/08 59285.1030
With the Cisco SBCS,Higher Profits May Be Close at Hand