witnessing health: impactful user research in the nhs
TRANSCRIPT
Witnessing healthImpactful research in the NHS
presented by Rochelle Gold,
User Researcher
Outline
• Setting the scene
• Barriers
• Clinicians
• Patients
2
Setting the scene
• NHS context
• Paperless 2020
• Digital health relatively new
• Digital by choice
3
People
• Health service users
• Digital population
• Health and technology workers
• New concepts – agile, UCD, UX, UR
4
Health
service
users
Digital
population?
Questions
• What is digital health?
• Is digital health possible?
• Will the public use it?
5
Barriers
• Research = clinical research
• Information security
• ‘Expert users’
• Money
6
The sandwich
• 2 sides – patient and clinical
7
Digital
Service
Design
UX Design
&
Research
Research with clinical users: Go to them
8
Avoid clinician user testing in labs
9
Immerse into their context
• Immerse into context
10
Use clinicians
11
Patients: Focus on key groups
12
Go to them
13
Support individual needs
14
Labs
15
Be a witness
16
Remember the purpose of your work
17
No such thing as hard to reach users
18
