wk 13 feb 18 102 a
TRANSCRIPT
WEEK 13 FEB 18
102A
happy valentine s, ’102A !!
Sir Gabs102A
how to improve the way
you communicate
Forms of
communicationhi hi ka rin
verbal non-v
source
msg
‘encoding’ channel
msg msg
‘decoding’msg
receiver
feedback
basic steps in the communication process
by understanding the process …
you become more aware of your role in it
you recognize what you need to do to communicate more effectively
anticipate problems before they happen
improve your over-all ability to communicate more effectively
the source
planning your message
take a moment to figure out what you want to say and why.
1
the source
’planning your message’
understand your objective.
why are you communicating?
1
the source
planning your message
understand your audience.
with whom are you communicating?
1
the source
planning your message
plan what you want to say,
and how you’ll send the message.
1
the source
planning your message
seek feedback.
how well was your msg received?
the source
planning your message
good communicators use
the ‘KISS’ principle.
1
encoding the message
creating a well-crafted msg
when you know what you want to say, decide how you will say it.
2
creating a well-crafted msg
you are responsible for sending a message that is clear and concise.
encoding the message
creating a well-crafted msg
consider how you think the receiver will perceive your message.
encoding the message
creating a well-crafted msg
understand what you truly
need and want to say.
encoding the message2
creating a well-crafted msg
anticipate the other person’s
reaction to your message.
encoding the message2
creating a well-crafted msg
choose words & body language that allow the other person to really
hear what you’re saying.
encoding the message2
written message
Make sure that what you write will be understood the way you intend.
Words on a page generally have no emotion – they don’t ‘smile’ or ‘frown’.
written message
Take time to review what you wrote. Check for tone, attitude, and other nuances.
If you think the message may be misunderstood, it probably will!
written message
Consider using pictures and other visual aids.
‘A picture is worth a thousand words’.
the channel
decide the best channel to send your msg
• face-to-face
• letter
• phone
• third party
• social media
• mass media
3
consider the following …
1.sensitivity of the subject
2.emotional content
3.how easy to communicate details
4.preferences of receiver
5.time constraints
6.need to ask/answer questions
decoding
receiving & interpreting the message
to be an effective communicator,
you need to let the other person talk,
and just listen.
4
listening: the most under-rated, under-used skill
1. look at the person.
2. pay attention to his/her body language.
3. nod and smile to acknowledge points.
4. allow person to talk without thinking what to say next.
5. don’t interrupt.
feedback
how they react to your message
you need feedback
to be sure that people understood
your message.
5
feedback thru body language:
the most important source of clues
on how effectively you communicated.
observe the facial expressions, gestures, and posture of the person
you are communicating with.
in summary: 1. It takes a lot of effort & practice to communicate
effectively.
2. If you communicate well, you can make the most of the opportunities that life has to offer.
3. Effective communicators are good in talking, writing, and listening.
So are you communicating effectively?
Take this short quiz to find out.
The Communication Quiz
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
1. I try to anticipate and predict possible causes of confusion, and I deal with them up front.
For each statement, write the answer that best describes you.
Please answer questions as you actually are (rather than how you think you should be).
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
2. When I write an email, or other document, I give all of the background information and detail I can to make sure that my message is understood.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
3. If I don't understand something, I tend to keep this to myself and figure it out later.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
4. I'm sometimes surprised to find that people haven't understood what I've said.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
5. I tend to say what I think, without worrying about how the other person perceives it. I assume that we'll be able to work it out later.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
6. When people talk to me, I try to see their point of view.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
7. I use email to communicate complex issues with people. It's quick and efficient.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
8. When I finish writing a report, or email, I scan it quickly for typos and so forth, and then send it off right away.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
9. When talking to people, I pay attention to their body language.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
10. I use pictures, diagrams or charts to help express my ideas.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
11. Before I communicate, I think about what the person needs to know, and how best to convey it.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
12. When someone's talking to me, I think about what I'm going to say next to make sure I get my point across correctly.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
13. Before I send a message, I think about the best way to communicate it (in person, over the phone, and so on).
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
14. I try to help people understand the underlying concepts behind the point I am discussing. This reduces misconceptions and increases understanding.
S t a t e m e n tN o t
a t a l lR a r e ly
S o me
t im es
O f t en
V e r yO f t e n
15. I consider social and cultural barriers when planning my communications.
functions of communication
Information dissemination InstructionPersuasion
Debate and DiscussionsCultural Promotion
IntegrationEntertainment
Transmission of KnowledgeSocial Contact
There is more to communication than just talk and gesture. Listening, understanding and interpreting are as much integral to communication as words - verbal, written or gestured. Yes, even gestures in communication play a crucial role in conveying and interpreting the message! Similarly, how we communicate or express ourselves goes a great way towards determining how our expressions are interpreted. To quote Karl Popper, "It is impossible to speak in such a way that you cannot be misunderstood". Faulty or incomplete communication can completely mar the purpose of communicating and may result in damaging consequences. This is where understanding how important communication is and communicating the right way comes into picture. Not everyone is equally endowed with the ability to effectively express himself and this is where the importance of communication skills can be truly fathomed. Communicating the right way is equally important in every walk of like, be it in personal, professional or social life. Come, let's take a look at some major areas where right communication or a lack of it can have serious implications.
Communication is the key to evolution. Communication evolved ever since it has been known to the living species. However, it were humans who revolutionized it. Today, communication has gone from individual levels of conversing to mass communication.
Forms of communication evolved as the human brain developed and became more receptive to the sounds and the events around him. Over a period of time, the historic records will show you that forms of communication have evolved very gradually, be it written, oral or pictorial communication. Let's try and understand communication, the forms of communication and need for communication in detail.
Need for CommunicationThe need for communication arises due to the need to express. None of us can live with bottled up feelings. Thus, the basic need to communicate arises so that one can express. The same logic applies at every workplace, organization or any other place. The need for communication and the ability to communicate, helps in developing efficient management, organizational skills, laying down plans, establishing a healthy work culture and resolving impending issues.
Forms of communication have been derived as per convenience to simplify the process of communication. Communication is very important to keep the environment in a healthy and a peaceful state. Imagine a world where no one understands one another. Wouldn't it be chaotic? Think about it...