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    30TH ANNUAL AIM EDUCATION

    HOSPITAL MEDICINEGROWTH, RETENTION AND TRANSITION TO AN

    ACADEMIC PROGRAM

    1

    AAIM MeetingsOctober 21 25, 2009Philadelphia, PA

    Version 3 9/28/09

    Presenters:Peter J. CerianiBeth Gentilesco, MDSajeev Handa, MD, FHMTammy L. Lederer

    AGENDA

    1. Welcome Who We Are

    Who Are You

    2. Challenge # 1- Rapid Growth atRIH

    Hospitalist Compensation Incentives Crisis Staff ing - Moonlighting Basic Contracting (MD and Hospital)

    3. RIH History of HospitalistProgram Activities Recruitment Orientation

    4. Challenge # 2 - AcademicModel Transition Definit ion of Academic Core Issues:

    2

    Becoming Significant Contributors Creating a Rewarding Position Nurturing Growth

    5. Questions

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    Who We AreLifespan Includes 4 Hospitals

    o e s an osp ta

    The Miriam Hospital (247)

    Newport Hospi tal (129)

    Bradley Hospital (60)

    Statistics (2008) Employees

    Licensed Beds

    RIH 6,863

    719

    TMH 2,475

    247

    3

    Discharges

    ED Visits

    Outpatient Visits Research Revenue

    Net Patient Revenue

    Charity Care (costs)

    ,

    34,102

    144,343

    199,023 $49.3M

    $840 M

    $25.8M

    15,661

    50,199

    47,312 $22.7M

    $313M

    $6.7M

    The Rhode Island Hospital

    4

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    The Miriam Hospital

    5

    Challenge # 1 Rapid Growth at RIH(July 2008 June 2009)

    Cap on Resident Training Admissions Allowed Group of 75 Community-based MDs No Longer Providing Own Hospitalists Marketplace Shifts

    Active Recruitment Through Word of Mouth Ads (NEJM, Local Papers, Website) Recruitment Firm

    6

    Provider Supply Could Not Keep Up With Increased Patient Census Developed Numerous Moonlighting Models

    Residents Fellows Contracted Outside UMF Faculty

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    Hospitalist Compensation & Incentives - MD 12 Hour Shifts - 15 Shifts / Month - Alternate Nights - 157 Shifts/Year

    For a Census of 105 126 7 MDs Days (15 18 Patients/MD is Safety Margin)

    2 MDs Evenings

    3 MDs Nigh ts

    Base Compensation = 80% of Total Market Driven Compensation 10% Volume WRVUs Capped at a $15,000 -$25,000 Range Pool

    10% Quality Chose Press Ganey Patient Satisfaction (In Year 1)

    7

    Resources: MGMA and Local Market for Total Compensation

    Actual Median Achieved by Last Years Cohort of MDs For WRVUs

    Press Ganey Reports of 6 Months Prior at 95% Confidence Interval

    All financial dollars are for illustration purposes only

    Bonus Benefit # Shifts # Shifts Extra # Required On call

    FY 2010Hospitalist Employment Model Flexible Scheduling

    ategory g e g e per ont per ear s ts/st pen on a / r st pen

    1 Full time Model - Flex 1.0 Yes Yes 15 158 $1,000 none -

    2 Part time Model - Flex 0.5 Yes Yes 8 84 $1,000 20 $150

    3 Hybrid Model - Flex 0.4 No No 6 63 $1,100 16 $175

    8

    1. Base Salary at $ 145,000 - $185,000 Range

    2. FT = 10.5 months of service (4 weeks vacation, 2 weeks holiday/CME) = 158 (12 hour) shift/year.3. Ranges of flex time per model: 1 full time - 15, range 13 - 17 shifts/month

    2 part time - 8, range 6 - 10 shifts/month3 hybrid 6, range, 4 - 8 shifts/month

    All financial dollars are for illustration purposes only

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    Crisis Staffing / Moonlighting Options - 1

    -

    Offer Resident Moonlighting $700 + $50/Admission Week Night $800 + $50 / Admission Weekend, Holiday

    Offer Fellow Moonlighting

    9

    Offer Faculty Moonlighting

    Existing Core of 120 Multi-specialists

    All financial dollars are for illustration purposes only

    Crisis Staffing / Moonlighting Options - 2

    Faculty Models for Daily Overflow (Beyond Safety Census) $250/Case (for Morning Calls Often 8:00 am) $15,000 + 10% Pension / Year for 1 Shift/Month (and Sign Annual Contract

    Amendment) $8,000/Week (3 Admissions/Day, 21 Cases/Week, Primary Care)

    Weekdays (Nights ) $1,500/ Shift + 10% Pension if 2 MDs on $1,750/ Shift + 10% Pension if Solo

    10

    $1,750 + 10% Pension (Days) $2,000 + 10% Pension (Nights)

    Sign up for 1,2,3 Shifts/Month

    All financial dollars are for illustration purposes only

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    UMF Hires MDs and Subcontracts their Services to the Hospitals

    Basic Hospitalist Contracting

    Hospitals Cover Net MD and NP Support, Relocation and Legal Expensesand Recruitment Firm Costs

    Contract Revenue has Multiple Components: UMF Bills FFS revenues UMF Receives Deficit Funding From Hospitals

    Annual Reconciliation Goal:

    11

    evenues All Approved Expenses (UMF)= Net $0

    MDs and NPs Treated Identical in the Contract Methodology

    How to Calculate Split Revenues - 1

    Cost of Employment of MDs, NPs

    a ary

    Bonus or Evening Stipends

    Fringe Benefits / Pension (28%)

    Malpractice Insurance Premiums

    Cell phone, CME, Licenses

    UMF General Administration Overhead

    Academic Enrichment Fund Contribution (AEF)

    12

    Revenues from Fee-for-Service Expected

    Less Billing Service fee 8%

    Hospital provides Space, Equipment, Office supplies

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    How to Calculate Split Revenues - 2A. Revenues: Fee-for-Service Collections of Professional Charges

    Billing Services Fee (8%)

    = Net Patient Revenues

    B. Expenses: Employment Related and Agreed Upon with Hospital(Includes MDs, NPs, Support Staff)

    C. Net Subsidy from Hospital

    13

    Calculate Net Subsidy for MD $ ___________

    NP $ ____________

    Related to FFS Ability of Each Type of Provider

    Allocates Administrative Support Staff to MDs and NPs

    RIH History

    First Inpatient Program In Rhode Island

    Service Begins August 7, 1996 with 3.0 FTE MDs

    Known as the Internal Medicine Inpatient Service (IMIS)

    Under the Division of General Internal Medicine

    14

    Service Non-Teaching

    Role: Cultivate Relationships with Community Physicians and Provide24/7 Coverage

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    RIH History - 2

    Demand for Group Steadily Increases

    Outpatient Practitioners Realized that Hospital Practice Becoming aMore Complex Endeavor

    15

    Graduate Medical Educations Residency Review Committee

    RIH History - 3

    u y v s on o osp ta e c ne sta s e -DHM)

    Two Services:

    The Internal Medicine Inpatient Service (IMIS) Hospitalist Program The Community Physician Alliance Service (CPAS) Primarily

    16

    Both services non-teaching

    2003 Designated Hospital Medicine Units Established

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    Activities - 1

    Medical Student Teaching

    Elective Rotation for PGY II & III

    17

    IT CPOE

    Division Morbidity & Mortality Review

    Activities - 2

    Medical Reconciliation

    Heart Failure

    Vaccination Improvement

    Patient Flow

    Clinical Documentation Integrity

    Patient Satisfaction

    18

    Physician Communication

    Universal Protocol

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    Activities - 3

    UMF Board of Directors

    Human Resources Committee

    Compliance Oversight Committee

    19

    Investment Committee

    Recruitment - 1

    Sources of New Hospitalists Residency or Fellowship: 50%

    Another Hospitalist Group: 28%

    Different Field of Medicine: 19%

    20

    Other: 1%; Unknown 1%SHM Biannual Survey 2007-2008

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    Recruitment - 2

    Residency or Fellowship: 86%

    Another Hospitalist Group: 14% (RIH- DHM n=14)

    21

    Recruitment - 3

    Another Hospitalist Program: 33%

    Fellowship/Other Training Program: 26%

    Different Field Of Medicine: 22%

    Family/Personal Reasons: 9%

    22

    e ca m n strat on onsu t ng: Retirement: 1%

    Other Choice: 2%

    Unknown Choice: 2% SHM Biannual Survey 2007-2008

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    Recruitment - 4

    Staffing changes (DHM) 2007-2008 10 MDs 1 Termination- Fellowship

    2008-2009 15 MDs 4 Terminations- 3 Fellowship;1 Relocation - Hospitalist

    23

    Recruitment - 5

    .

    Five Months?

    24

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    Recruitment - 6

    New Strategies Head Hunter

    LORs then Invitation to Visit

    Coordinate Visit and Interview Schedule

    25

    The Red Carpet Treatment

    Recruitment - 7

    Sellin our Communities and Life St les

    Housing and Community Tours

    Supporting Applicant with New Hire Process

    Important Relations

    26

    Candidates Head Hunter Relocation Specialist Immigration Lawyer RI DOH

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    Recruitment - 8

    - 1.0 Medical Director

    23.25 Clinical FTEs

    4.0 FTE Nurse Practitioners

    Shift Based Model 8a 8p

    27

    2p 11p

    8p 8a

    11p 8a

    9a 5p

    Orientation - 1

    - Welcome Address Chair/CMO

    Introduction Review of Service Guidelines

    Compliance Billing

    28

    -

    Physician Order Management Training

    Overview Nursing Clinical Managers (DHM Floors)

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    Orientation - 2

    Opportunity to Ask Questions

    Provide Support (Seasoned/Senior MD)

    Ramp Up Case-load Gradually

    29

    Address Problems Early

    Provide Detailed Written Guidelines

    On the Path to an Academic Model

    30

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    Challenge #2 Academic Model Transition

    o s an ca em c A Community Hospitalist Takes Care of Patients

    An Academic Hospitalist Takes Care of Patients and DoesSomething Else Too

    31

    Putting the Academic in

    Hospitalist Program?

    In-patient Care Predominates

    Teaching

    32

    Research

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    Core Issues for the MDs

    Community

    Creating a Rewarding Job

    Nurturin the Other Half

    33

    Committees

    Become Part of the Fabric

    Co-management

    Procedures

    Quality

    Education

    34

    IT Research

    Safety

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    Creating a Rewarding JobPreventing Burnout

    Teaching vs. Non-teaching Time

    Average Daily Patient Census (safety)

    Other Services (Procedures, Nights)

    35

    Clinical vs. Non-clinical Time

    Scheduling/ Vacation/ Planning Ahead

    Nurturing the Growth

    r entat on

    Mentorship

    Faculty Development (Research, Teaching)

    Morale Building

    Meetin s

    36

    Opportunities

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    Questions

    37

    Peter Ceriani, MBA

    Contact Information

    Sajeev Handa, MD, FHM

    University Medicine Foundation, Inc.Rhode Island Hospital593 Eddy StreetProvidence, RI 02903401-444-5135401-444-5492 (fax)[email protected]

    Beth Gentilesco MD Tamm L Lederer

    ,University Medicine Foundation, Inc.Rhode Island Hospital593 Eddy StreetProvidence, RI 02903401-444-3985401-444-3986(fax)[email protected]

    38

    ,

    Assistant Professor of MedicineUniversity Medicine Foundation, Inc.The Miriam Hospital164 Summit AvenueProvidence, RI 02906401-793-2104401-793-4047 (fax)[email protected]

    .

    Chief, Human Resources OfficerUniversity Medicine Foundation, Inc.Rhode Island Hospital593 Eddy StreetProvidence, RI 02903401-444-7815401-444-5492 (fax)[email protected]