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TRANSCRIPT
Contents – UK & Europe
Introduction
Summary of Definitions
What your Qualified Warranty Covers
How to Make a Claim
Terms and Conditions
Cancellation Rights
Transfer of Warranty
Extending Cover
Roadside Assistance
Complaints and Arbitration
Privacy and Data Protection Notice
Transfer Request Form
Introduction
Welcome to McLaren Qualified Warranty and thank you for purchasing a McLaren Qualified Vehicle
from your McLaren Retailer. As you would expect from McLaren, you’ll receive a first class service
that’s always reliable with claims handled quickly and efficiently by our team of experts.
The following pages set out the details of the Warranty cover, the terms and conditions and what to
do in the event of a breakdown.
We would recommend the Warranty documents remain with your Vehicle as they must be presented
to your McLaren Retailer / Authorised Service Centre in the event of a claim.
This warranty is not an Insurance product but a guarantee provided directly by McLaren Automotive
Limited.
Important
Your McLaren Qualified Warranty includes Roadside Assistance and all qualified Vehicles are subject
to a technical inspection which is the responsibility of the registering retailer and must be completed
prior to the registration of the McLaren Qualified Warranty.
The cover provided and duration of cover applies only to the Vehicle described in the Warranty
Confirmation Letter
The following details the conditions, coverage and definitions of the Warranty and includes the
customer claims process.
Summary of Definitions
Company McLaren Automotive Limited,
McLaren Technology Centre,
Chertsey Road,
Woking,
Surrey GU21 4YH England
The Administrator McLaren Warranty Administration Services,
Jubilee House,
5 Mid Point Business Park,
Thornbury,
West Yorkshire,
BD3 7AG, England
Tel: 0344 573 8197
Tel (outside UK): +44 1274 358198
The Warranty Holder/Purchaser The person or entity named on the Warranty Confirmation Letter or such other subsequent individual
or entity to which the benefit of the Warranty is validly transferred.
The Application The Application for the Warranty which is completed with the required details and submitted to the
Administrator. The term ‘Application’ shall be construed accordingly.
Warranty Information
The information contained within this document.
Warranty Confirmation Letter The document sent to the Warranty Holder on acceptance of the Application.
Warranty The Warranty, which is not an insurance product, provided by the Company to the Warranty Holder
on the terms contained in the Warranty Information document.
Vehicle
The Vehicle recorded on the Application and Warranty Confirmation Letter.
Period of Warranty Cover
The Period of Warranty Cover and mileage provided is shown in the Warranty Confirmation Letter.
The Warranty is limited to 12,000 miles (20,000km) per 12 months of cover and will expire early if you
reach this limit before the Expiry Date shown.
Dealer Any McLaren Retailer or Authorised Service Centre.
Failure This term means the actual failure of any of the parts listed under the heading ‘What the McLaren
Qualified Warranty Covers’ owing to unforeseen circumstances such that it is unable to carry out its
normal function until repairs have been effected.
Warranty Registration
Cover under this Warranty may only be granted to individuals residing or corporate bodies located in
the country where this Warranty was registered.
What the McLaren Qualified Warranty Covers
The following, including terms and conditions, set out exactly what is covered and what to do in the
event of a failure.
Provided adherence to the terms and conditions of the McLaren Qualified Warranty, the Company will
cover all factory fitted components of the Vehicle, except those listed below, against the cost of parts
and labour in the event of a failure. Cover will also be extended for foreign travel.
What the McLaren Qualified Warranty does not Cover
• General maintenance, scheduled services and routine adjustments required by normal wear
and tear and/or recommended by the manufacturer of the Vehicle, including any replacement
parts and assemblies or other materials (including but not limited to, spark plugs, wiper
blades, bulbs, filters, belts, coolant hoses, brake pads, lubricants, fluids and filters) used in
such services and adjustments.
• Batteries, tyres, wheels, wheel balancing or alignment.
• Windscreens & Glass
• Bodywork, Paintwork, trim and upholstery or the deterioration of any other part, assembly or
component as a consequence of wear and tear or exposure to the elements.
• After market accessories or non-original equipment, components and systems not installed
by the manufacturer of the Vehicle are specifically excluded from the coverage.
• Any damage caused to any components by the use of incorrect or contaminated fuel.
• The renewal of any clutch component due to incorrect adjustment, misuse or general wear
and tear.
• Water Ingress
• Software updates (unless part of a valid claim)
In addition to the above, please see the Warranty Terms and Conditions.
Maximum Claims Liability
The Company will pay both parts and warranty labour costs up to a sum equivalent to the purchase
price of the Vehicle
• Any individual claim up to the purchase price of the Vehicle
• The sum of all claims made shall not exceed the Vehicle purchase price
A Claim
If more than one part has failed at the time the Company or Administrator is contacted, it will be dealt
as and considered to be one claim.
Limits of Liability
There is no limit of liability in respect of any single claim (subject to the maximum claims liability clause)
except where defined on the Warranty Confirmation Letter. Unless otherwise specified, the cover
granted by this Warranty relates to and shall not exceed the manufacturer’s list prices for parts,
together with labour costs necessarily incurred in the repair of those items listed up to the maximum
claims liability.
How to Make a Claim
Should it be necessary to make a claim the following procedure should be adopted;
i) Take the Vehicle to a McLaren Retailer / Authorised Service Centre, preferably the Retailer from
whom you purchased the Vehicle, and the claim will be handled on your behalf.
IMPORTANT: No repair work should be started before the Administrator has approved it. The
Administrator will not pay any claim until the claims process has been completed and the invoice
(receipted where applicable) has been received.
ii) Foreign Travel Claims
If travelling outside of the country where the Warranty was registered, take the Vehicle to a McLaren
Retailer / Authorised Service Centre and the claim will be handled on your behalf. If this is not possible,
the Warranty Holder may authorise repair work himself, provided the total price for parts does not
exceed the equivalent of £500 Sterling (or the equivalent in local currency); and claim reimbursement
from the Company in accordance with the terms of the Warranty against a receipted invoice. Where
the estimated price for parts exceeds £500 (or the equivalent in local currency), authorisation must be
obtained from the Administrator prior to the commencement of the repairs.
On completion of repairs, unless specific instructions to the contrary are received from the Warranty
Holder, all invoices are to be made out to McLaren Automotive Limited and on receipt payment will
be made on behalf of the Company, subject to the terms and conditions of this Warranty having been
adhered to. Should a balance be due this is to be paid by the Warranty Holder to the repairer.
If you need to contact the McLaren Warranty Administration Services whilst outside the UK, please
telephone: +44 1274 358198.
Warranty Terms and Conditions
1. This Warranty applies to the McLaren Vehicle described in the Warranty Confirmation Letter.
2. It is a condition that all information provided at the time of application of the Warranty Holder
should be accurate and truthful. Observance and fulfilment by the Warranty Holder of the full
terms and conditions of this shall be conditions precedent to any liability of the Company to make
any payment under this Warranty.
3. The Warranty Holder, with the prior consent of the Company, may assign the benefits of this
Warranty.
4. In the event of any occurrence giving rise to a claim and provided the Warranty Holder takes the
Vehicle to a McLaren Retailer or Authorised Service Centre, the claim will be handled on the
Warranty Holder’s behalf. The Company reserves the right to examine the Vehicle and subject
the failed parts to expert assessment.
5. No claim will be considered unless, before commencement of the Warranty, the Retailer has
subjected the Vehicle to a presale inspection and thereafter the Vehicle has been serviced at the
appropriate time/mileage intervals in accordance with the manufacturer recommendations. A
maximum allowance of 500 miles / 800 km either side of the stipulated mileage or four (4) weeks
either side of the stipulated time period is permitted.
6. The Company shall be entitled in the event of any loss, to undertake in the name and on behalf
of the Warranty Holder the absolute conduct, control and settlement of any proceedings. The
Company may also take proceedings at its own expense and for its own benefit, but in the name
of the Warranty Holder to recover compensation or secure indemnity from any third party in
respect of anything covered in this Warranty.
7. The Company shall not be liable in respect of any claim by the Warranty Holder or subsequent
holders covered by an existing warranty or other cover.
8. If any claim is fraudulent in any respect all benefits under this Warranty will be forfeited.
9. FAILURE TO COMPLY WITH THE MCLAREN SERVICE SCHEDULES MAY INVALIDATE THE
WARRANTY. A maximum allowance of 500 miles / 800 km either side of the stipulated mileage
or four (4) weeks either side of the stipulated time period is permitted.
10. There is a maximum 12,000 miles (20,000km) mileage limit per 12 months of cover on this
Warranty.
11. GENERAL EXCLUSIONS: This Warranty does not cover any of the following:
i) Failure where the fault(s) could be reasonably stated by a qualified engineer appointed
by the Company, to have been owing to a fault(s) present before commencement of the
Warranty. Any such pre-existing fault(s) must be rectified before the Company’s
obligation under this Warranty can come into effect.
ii) Failure which could be attributable, in the reasonable opinion of a qualified engineer
appointed by the Company, to lack of proper maintenance or neglect.
iii) Where the part(s), which has failed, is subject to a manufacturer’s recall campaign or
manufacturer upgrade.
iv) Where the part(s) which has failed can be considered as an Inherent Design Fault (IDF).
v) Track days – any failure incurred or caused as a result of or following a track day.
vi) If the Vehicle’s odometer has been tampered with altered or disconnected.
vii) In whole or in part due to any kind of accident or any act or omission that is wilful,
unlawful or negligent.
viii) If the Vehicle has been modified from the McLaren original specification.
ix) ix) Repairs, replacements or alterations: not authorised by the Company.
x) Any part(s) which has not actually failed but which is repaired or replaced or which is
reported or discovered during servicing and/or maintenance work as requiring repair or
replacement.
xi) Any part(s) which has been modified when compared with the manufacturer’s
specification.
xii) Any cost of which is recoverable by the Warranty Holder under any other existing
warranty, insurance or guarantee.
xiii) The gradual reduction in operating performance of the Vehicle commensurate with its
age and mileage including (but not limited to):
a) Gradual loss of engine compression necessitating the repair of valves or rings,
b) Gradual increase in oil consumption due to normal operating functions
xiv) Any Vehicle used for hire or reward (e.g. taxis, self-drive, driving schools, etc.), or used
in any kind of competition.
.
xv) Any Vehicle owned or operated by a motor trader or by any of its subsidiary or associated
companies or by the proprietor thereof or any relative of the proprietor or any employee
of such motor trader, or of any of its subsidiary or associated companies.
xvi) Any liability for death, bodily injury, or damage to other property or any consequential
loss of whatsoever nature arising directly or indirectly from the claim or event-giving rise
to a claim under this Warranty other than as provided herein.
xvii) Any consequence whether direct or indirect of war, invasion, act of foreign enemy
hostilities (whether war be declared or not) civil war rebellion, revolution, insurrection or
military or usurped power.
xviii) Loss directly or indirectly caused by (or contributed to by or arising from) any nuclear fuel
or from any nuclear waste from the combustion of nuclear fuel.
12. If any difference shall arise as to the amount to be paid under any section of this Warranty (liability
being otherwise admitted) such differences shall be referred to an Arbitrator. This procedure is
explained in the Complaints and Arbitration Section of this Warranty information document.
13. The period of the Warranty is as detailed in the Warranty Confirmation Letter. It should be noted
that in the absence, for whatever reason, of the standard manufacturer warranty, the start date
and expiry date of this Warranty will remain unchanged from that detailed in the Warranty
Confirmation Letter.
14. The Company shall not be liable for any statement or representation, written or verbal, (by
whosoever made) which contradicts the terms and conditions of this Warranty, unless such
statement or representation is supported in writing by the Company.
15. Unless specifically documented, no liability can be accepted for any loss, defective work or
defective materials supplied.
16. Any legal disputes concerning this warranty will be decided by the use of the English version of
the Warranty Information and the application of English Law.
If you need to make a claim, you must follow the procedure shown in the ‘How to make
a Claim’ section of this document.
IMPORTANT: In order to maintain your Vehicle in good condition we strongly
recommend that it is regularly serviced by your supplying retailer or by any other
McLaren Retailer / Authorised Service Centre. Please ensure you understand the
current service schedule and requirements.
Roadside Assistance
The McLaren Qualified Warranty includes Roadside Assistance benefits, effective for the length of
this Qualified Warranty Period of Coverage, at no additional cost to the Holder.
McLaren Assistance is available to the registered owners of McLaren vehicles registered in Continental Europe and comes into force when your McLaren vehicle is immobile as a result of mechanical or electrical breakdown and cannot be driven to an Authorised McLaren Dealer for inspection and repair. Continental Europe is defined as England (including the Isle of Wight and the Isle of Man but excluding Northern Ireland), Scotland, Wales, France (including Corsica),
Luxembourg, Monaco, Germany, Belgium, Netherlands, Denmark, Sweden, Italy (including San Marino, Sardinia and Sicily), Spain (including the Balearic Islands, Andorra but excluding the Canary Islands), Gibraltar, Portugal, Poland, Switzerland, Austria, the Czech Republic, Hungary, Slovakia, Slovenia, Iceland, Liechtenstein and Norway.
You should consult your selling Authorised McLaren Dealer about the McLaren Assistance program so that, in the event of problems, you understand exactly what you should do if you need to call on these services.
In the event that roadside assistance is required while using the Vehicle, You should telephone:
The McLaren Assistance number in the UK - Freephone: 0800 975 8285.
The McLaren Assistance number in Europe - Freephone: 00800 4886 4887.
NOTE: If you have problems contacting us on the Freephone number while in Europe please call on: +33 (0) 472 17 25 19. Please be aware that standard charges for this call will apply.
In the unlikely event that you are unable to obtain assistance using the McLaren Assistance number,
you can call your nearest Authorised McLaren Dealer during normal business hours.
You will need to provide the following information:
• Your full name
• The Vehicle Identification Number (VIN),
• Description of the problem
• The Vehicle location
• Where You are calling from
• The telephone number on which You can be contacted
You should remain with the Vehicle until assistance arrives.
The scheme also provides the following benefits:
• Roadside and Home Assistance
• Vehicle Recovery
• Repatriation / Vehicle reunite
• Vehicle storage
• Loss of vehicle / Trip interruption benefits
If your McLaren vehicle cannot be repaired the same day and the nearest approved repairer is more
than 100 miles (160 km) from your home, the following benefits will apply.
• Two nights accommodation in a 4 or 5 star hotel on a bed and breakfast basis only.
• Seventy-two hours car hire. Subject to availability, the car will be at least a 3 litre model from
a prestige manufacturer.
Roadside Assistance - European motorways
In some European countries, certain motorways are privately owned and managed. If you breakdown on these roads, you must use the SOS boxes to call for assistance from the motorway’s Authorised service provider.
Contact McLaren Assistance at the earliest opportunity so we can make arrangements for onward
assistance once you have been recovered from the motorway.
Costs incurred in recovering your McLaren vehicle from a privately owned and managed motorway may be claimed back from McLaren provided the vehicle is eligible for McLaren Assistance.
For full details and terms and conditions of the Roadside Assistance package please refer to your
Authorized McLaren Retailer and the Owner Manual
Cancellation Rights
You have the right to cancel this Warranty within 14 days of receiving this Warranty Information
document. Should you wish to cancel within this period, please contact your supplying Retailer who
will arrange cancellation.
Please note that if your warranty is cancelled after the 14 day period, following receipt of the warranty
documentation, no refund will be payable and under no circumstances will a refund be given if a claim
has been paid.
Transfer of Ownership
Should you sell the Vehicle covered by this Warranty privately, the benefits of the unexpired portion
of the Warranty may be transferred to the new owner, on payment of the applicable transfer fee. The
transfer is subject to the approval of the Company and the following procedure and conditions being
adhered to:
i) The transfer documentation is completed through a McLaren Retailer or
Authorised Service Centre.
ii) The transfer is applied for within seven days of the date of sale and there is a
minimum of three months-unexpired balance remaining on the Warranty.
iii) The Vehicle has been serviced at the appropriate time/mileage intervals in
accordance with the manufacturer recommendations.
The Warranty cannot be transferred if the title transfer of the Vehicle passes through a person or entity
other than the subsequent buyer or if the Vehicle is sold or traded to an individual or entity in the
business of buying and selling Vehicles.
Extending Cover
This Warranty may be eligible to be extended subject to the Vehicle meeting the required age and
mileage eligibility and providing the application is made at least 30 days prior to the expiry of the
current Warranty. For further details of how to purchase and eligibility please consult your local
McLaren Retailer.
Complaints and Arbitration
Although we aim to please, things can sometimes go wrong. If you are dissatisfied, or have any
comments or suggestions for improvement, please contact the Administrator at:
McLaren Warranty Administration Services,
Jubilee House,
5 Mid Point Business Park,
Thornbury,
West Yorkshire BD3 7AG,
England
Phone: 0344 573 8197 / +44 1274 358198
Email: [email protected]
If the Administrator is unable to provide a satisfactory solution you should write to the Company at:
McLaren Automotive Limited,
McLaren Technology Centre,
Chertsey Road,
Woking,
Surrey GU21 4YH, England
Please note that this is in addition to your statutory rights as a consumer.
To maintain the highest quality of service and for staff training purposes, telephone calls to the
Administrator may be monitored and/or recorded.
Privacy and Data Protection Notice
1. DATA PROTECTION McLaren Warranty Administration Services (the “Data Controller”) are committed to protecting and respecting your privacy in accordance with the current Data Protection Legislation (“Legislation”). Below is a summary of the main ways in which the Data Controller processes your personal data. For more information please visit www.view-privacy-policy.co.uk.
2. USE OF YOUR PERSONAL DATA The Data Controller may use the personal data it holds about you for the purposes of providing insurance, handling claims and any other related purposes (this may include underwriting decisions made via automated means), for offering renewal, research or statistical purposes and to provide you with information, products or services that you request from the Data Controller or which the Data Controller feels may interest you. The Data Controller will also use your data to safeguard against fraud and money laundering and to meet the Data Controller’s general legal or regulatory obligations.
3. DISCLOSURE OF YOUR PERSONAL DATA The Data Controller may disclose your personal data to third parties involved in providing it with products or services, or to service providers who perform services on the Data Controller’s behalf. These include group companies, affinity partners, brokers, agents, third party administrators, reinsurers, other insurance intermediaries, insurance reference bureaus, credit agencies, fraud detection agencies, loss adjusters, external law firms, external auditors and accountants, regulatory authorities, and as may be required by law.
4. INTERNATIONAL TRANSFERS OF DATA The Data Controller may transfer your personal data to destinations outside the European Economic Area (“EEA”). Where The Data Controller transfers your personal data outside of the EEA, the Data Controller will ensure that it is treated securely and in accordance with the Legislation.
5. YOUR RIGHTS You have the right to ask the Data Controller not to process your data for marketing purposes, to see a copy of the personal information held about you, to have your data deleted (subject to certain exemptions), to have any inaccurate or misleading data corrected or deleted, to ask for a copy of your data to be provided to any controller and to lodge a complaint with the local data protection authority.
6. RETENTION Your data will not be retained for longer than is necessary, and will be managed in accordance with the Data Controller’s data retention policy. In most cases the retention period will be for a period of seven (7) years following the expiry of the contract, or the Data Controller’s business relationship with you, unless the data must be retained for a longer period due to business, legal or regulatory requirements. If you have any questions concerning the Data Controller’s use of your personal data, please contact The Data Protection Officer, McLaren Warranty Administration Services, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG, England.
McLaren Transfer of Ownership Form
An authorised McLaren Retailer or Authorised Service Centre must complete this form. It
must be sent together with the transfer fee (£50/€62 or currency equivalent).
The Retailer should retain a copy for audit purposes.
The Warranty can only be transferred in the event of a private sale; if the Vehicle is sold via an agent/trader or 3rd party the Warranty is voided.
The Retailer must obtain proof of purchase before submitting the transfer form.
VIN Number ……………………………………………………………….
Registration Number ……………………………………………………………….
Warranty type & number……………………………………………………………….
Current Owner ……………………………………………………………….
Date of Purchase ……………………………………………………………….
New Owner ………………………………………………………………
New Owner's Address ……………………………………………………………….
……………………………………………………………….
……………………………………………………………….
Telephone Number ……………………………………………………………….
New Owner's Signature……………………………………………………………….
Retailer Name ……………………………………………………………….
Retailer Number ……………………………………………………………….
*Should the service history not meet the minimum standards, the owner will be responsible for
the cost of carrying out the most comprehensive service missed.
Please send a cheque and transfer form to:- McLaren Warranty Administration Services,
Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG, England
Card Type - (Visa / MasterCard - Credit / Debit etc) …………………………………….
Card Number ………………………………………………………………………………….
Valid from …../…../……… Valid to …../…../……… Issue No……(if applicable)
This transfer is subject to audit and review. 04/2018
CCP E0557