2www.JettCT.com

Words Matter: Five “High Fruit”Communication Tools

1. Ditch the ________________________________________________________.

2. Ditch the ________________________________________________________.

3. Like ___________________________, Next _____________________________.

4. _____________________________ vs. ________________________________.

COMMUNICATION, CONNECTION, COHESION: A TEAMBUILDING EXPERIENCE

5. Manners Matter:•

•

•

For more practical communication tools and techniques, read Pamela’s blog at

www.PamelaJettWordsMatter.Blogspot.com

Ultimate CommUniCation: How to Connect, Understand, and Be More Effective with Others

3www.JettCT.com

COMMUNICATION, CONNECTION, COHESION: A TEAMBUILDING EXPERIENCE

Out-of-control

emotionscan

make evensmart people stupid.

Goat-Hiding Strategiesfor Communication Success

SKILL

PRACTICE!

1.

2.

3.

4.

Ultimate CommUniCation: How to Connect, Understand, and Be More Effective with Others

7 4www.JettCT.com

Communicate with Confidence – a Woman’s GuidePamela Jett, National Press Publications, 2003 6 audio CD set available at www.JettCT.com or by calling 866.726.5388.

Mind Your Own Business – A Career Management SystemPamela Jett, Jett Communication, 2006. 4 audio CD set available at www.JettCT.com or by calling 866.726.5388.

Success is an AttitudePamela Jett, Jett Communication, 1999. Audio CD available at www.JettCT.com or by calling 866.726.5388.

Dealing with Difficult PeoplePamela Jett, Jett Communication, 1999. Audio CD available at www.JettCT.com or by calling 866.726.5388.

Stress LessPamela Jett, Jett Communication, 2002. Audio CD available at www.JettCT.com or by calling 866.726.5388.

33 Brain Wrinkles for Communication SuccessPamela Jett, Jett Communication, 2008. Book available at www.JettCT.com or by calling 866.726.5388.

Suggested Learning ResourcesMany Available Today

For information on bringing Pamela to your organization, association or event, please call Aimee Onoszko at 866.726.5388.

Pamela specializes in: Keynote presentationsAll-staff training daysExecutive coachingLeadership retreats

4www.JettCT.com

COMMUNICATION, CONNECTION, COHESION: A TEAMBUILDING EXPERIENCE

Two Templates for Difficult Conversations

1. When ______________________________________________________

2. I __________________________ because _________________________

3. If you ______________________________________________________

4. I will ________________________________________________________

The 4-Step Model

SKILL

PRACTICE!

BCA

The BCA Technique

4www.JettCT.com

COMMUNICATION, CONNECTION, COHESION: A TEAMBUILDING EXPERIENCE

Two Templates for Difficult Conversations

1. When ______________________________________________________

2. I __________________________ because _________________________

3. If you ______________________________________________________

4. I will ________________________________________________________

The 4-Step Model

SKILL

PRACTICE!

BCA

The BCA Technique

4www.JettCT.com

COMMUNICATION, CONNECTION, COHESION: A TEAMBUILDING EXPERIENCE

Two Templates for Difficult Conversations

1. When ______________________________________________________

2. I __________________________ because _________________________

3. If you ______________________________________________________

4. I will ________________________________________________________

The 4-Step Model

SKILL

PRACTICE!

BCA

The BCA Technique

4www.JettCT.com

COMMUNICATION, CONNECTION, COHESION: A TEAMBUILDING EXPERIENCE

Two Templates for Difficult Conversations

1. When ______________________________________________________

2. I __________________________ because _________________________

3. If you ______________________________________________________

4. I will ________________________________________________________

The 4-Step Model

SKILL

PRACTICE!

BCA

The BCA Technique

4www.JettCT.com

COMMUNICATION, CONNECTION, COHESION: A TEAMBUILDING EXPERIENCE

Two Templates for Difficult Conversations

1. When ______________________________________________________

2. I __________________________ because _________________________

3. If you ______________________________________________________

4. I will ________________________________________________________

The 4-Step Model

SKILL

PRACTICE!

BCA

The BCA Technique

4www.JettCT.com

COMMUNICATION, CONNECTION, COHESION: A TEAMBUILDING EXPERIENCE

Two Templates for Difficult Conversations

1. When ______________________________________________________

2. I __________________________ because _________________________

3. If you ______________________________________________________

4. I will ________________________________________________________

The 4-Step Model

SKILL

PRACTICE!

BCA

The BCA Technique

4www.JettCT.com

COMMUNICATION, CONNECTION, COHESION: A TEAMBUILDING EXPERIENCE

Two Templates for Difficult Conversations

1. When ______________________________________________________

2. I __________________________ because _________________________

3. If you ______________________________________________________

4. I will ________________________________________________________

The 4-Step Model

SKILL

PRACTICE!

BCA

The BCA Technique

5

2www.JettCT.com

Specific Tools, Tips and Techniques for:• The Exploder:

• The Steamroller:

• The Sniper:

• The Diverter:

4www.JettCT.com

COMMUNICATION, CONNECTION, COHESION: A TEAMBUILDING EXPERIENCE

Two Templates for Difficult Conversations

1. When ______________________________________________________

2. I __________________________ because _________________________

3. If you ______________________________________________________

4. I will ________________________________________________________

The 4-Step Model

SKILL

PRACTICE!

BCA

The BCA Technique

3www.JettCT.com

Specific Tools, Tips and Techniques for:• The Wet-Blanket Negativist:

• The Side-Swiper:

• The Gossip:

• The Spinner:

4www.JettCT.com

COMMUNICATION, CONNECTION, COHESION: A TEAMBUILDING EXPERIENCE

Two Templates for Difficult Conversations

1. When ______________________________________________________

2. I __________________________ because _________________________

3. If you ______________________________________________________

4. I will ________________________________________________________

The 4-Step Model

SKILL

PRACTICE!

BCA

The BCA Technique

4www.JettCT.com

Communicate with Confidence – a Woman’s GuidePamela Jett, National Press Publications, 2003 6 audio CD set available at www.JettCT.com or by calling 866.726.5388.

Mind Your Own Business – A Career Management SystemPamela Jett, Jett Communication, 2006. 4 audio CD set available at www.JettCT.com or by calling 866.726.5388.

Success is an AttitudePamela Jett, Jett Communication, 1999. Audio CD available at www.JettCT.com or by calling 866.726.5388.

Dealing with Difficult PeoplePamela Jett, Jett Communication, 1999. Audio CD available at www.JettCT.com or by calling 866.726.5388.

Stress LessPamela Jett, Jett Communication, 2002. Audio CD available at www.JettCT.com or by calling 866.726.5388.

33 Brain Wrinkles for Communication SuccessPamela Jett, Jett Communication, 2008. Book available at www.JettCT.com or by calling 866.726.5388.

Suggested Learning ResourcesMany Available Today

For information on bringing Pamela to your organization, association or event, please call Aimee Onoszko at 866.726.5388.

Pamela specializes in: Keynote presentationsAll-staff training daysExecutive coachingLeadership retreats